Submit a Review for Bay Tree House
99 Norman Road, Wrexham, LL13 7BG
View Full Details of Bay Tree HouseLatest Reviews for Bay Tree House
05 July 2024
What more can I say about Bay Tree House other than the staff are brilliant? Mum was there nearly four years before she passed, they looked after Mum as if she was their mum. It's like a home from home. She was well looked after and very much loved and she loved them. Mum loved living there. The food was very good and her clothes and things were well looked after. Mum really didn't want to go into a care home but after a week of being there she said I should have done this years ago, she made friends and Mum was very happy at Bay Tree. A big thank you for looking after Mum so well, as they go the extra mile. The staff make the residents laugh and our very cheery and they make every resident feel special.
14 May 2024
My mum has been a resident at Bay Tree since September 2023 after a long hospital stay due to a fall. The management and staff are very attentive and kind and treat all residents as individuals with respect and dignity and provide an excellent standard of care. I don’t live in the area and whenever I phone or visit they are very approachable and more than happy to discuss any aspects of my mum's ongoing care. Her clothes are always so beautifully laundered and hung up in her room which is immaculately clean and tidy whenever I visit. The cooks have gone above and beyond to encourage her to eat more and provide food she enjoys eating and the staff, where they can, give the residents options of how and where they like to spend their day. My mum is very immobile but is always assisted by cheerful staff with all her personal care needs day and night. The environment is cheery and bright and the wonderful team of regular staff provide a happy caring atmosphere with such commitment to their roles.
20 March 2024
My husband was very well looked after. Staff pleasant and efficient. Carers lovely. Very clean everywhere. Carers very patient with problem patients.
01 November 2022
My mother stayed for 5 days respite and was not looking forward to it. But I am pleased to say she has enjoyed her stay. She said the staff are absolutely brilliant and can't do enough for you. She was very happy with her room and said everywhere was spotlessly clean. Thanks to all the staff at Bay Tree for making my mum welcome and looking after her.
14 October 2021
My dad became a resident in June and he has settled in extremely well and that is mostly thanks to the amazing staff! He tells me how hard they work and he always has a laugh with them! He loves the food, he is always clean and tidy and the staff and management are always there to answer any worries or queries I might have! They are all so friendly and helpful and dad is really happy there and feels safe so for me, I feel he is in the best place! I can’t recommend Bay Tree House highly enough!
20 September 2021
My dad moved into Bay Tree House in July and the staff have been fantastic in helping him settle in and in making him feel welcome. The staff are always ready to answer any questions you may have.
22 July 2021
The Bay tree isn’t like a care home it’s like a hotel. It’s absolutely beautifully decorated and immaculate! Add to that the fantastic staff and management and this home is a winner. My mother is treated as an individual with dignity and respect and is loved and extremely well cared for. Nothing is too much trouble and I am always kept well informed of any issues as and when required. I am 100% assured that mum could not be in a better place and the peace of mind this brings is priceless. Thanks, everyone.
30 December 2019
The staff in the care home are all very friendly. Nothing was too much trouble for them. It was very clean and the laundry was an excellent idea. My Mum was in this care home for three weeks and was looked after very well.
25 October 2019
The home cared for my mum until she sadly passed away this month. Nothing was too much trouble for the staff and they cared for her with dignity and respect for what she was going through.
03 October 2019
Excellent care- my friend was in Bay Tree for about 8 months and the staff were unfailingly kind and caring with her and other residents. She was always clean and well looked after. The premises don't smell like a care home, very clean and attractive. The staff are friendly and responsive. Would recommend to anyone.
10 June 2019
The care and kindness shown to my mother have been excellent. Well done Bay Tree House keep up the excellent work.
14 February 2019
This care home is the best I have ever been in. It is spotless and beautifully decorated but the most important thing is the care at the home. The staff are all wonderful. Nothing is too much trouble to them all. The laundry service is excellent. I felt at ease when learning that my relative was being looked after with care, love and respect.
25 September 2018
A very good atmosphere and a willingness to redress your needs and requirements.
25 September 2018
My overall experience of this establishment is 1000% superb in every way.
21 September 2018
My auntie has been in the home for over 2 years. I find the staff extremely helpful and welcoming. I have visited my auntie on a regular basis, I find the staff go out of their way to make sure she's well presented and all her hygiene standards have been met. I do feel that the staff : resident ratio is stretched at times and occasionally the door takes a long time to be answered!
10 August 2018
Everyone is very polite and are all willing to help in any way. Staff are very gentle with residents and go way beyond to make people comfortable.
21 March 2018
On entering Bay Tree House, I was welcomed by a member of staff, shown to where my partner was sitting in the sitting room, other residents were sitting in the dining room eating their tea. The kitchen staff came and introduced themselves and asked what food he liked to eat, everyone in the lounge was talking to one another. They are having building work done but it did not stop the running of the house.
Latest Reviews for Bay Tree House
05 July 2024
What more can I say about Bay Tree House other than the staff are brilliant? Mum was there nearly four years before she passed, they looked after Mum as if she was their mum. It's like a home from home. She was well looked after and very much loved and she loved them. Mum loved living there. The food was very good and her clothes and things were well looked after. Mum really didn't want to go into a care home but after a week of being there she said I should have done this years ago, she made friends and Mum was very happy at Bay Tree. A big thank you for looking after Mum so well, as they go the extra mile. The staff make the residents laugh and our very cheery and they make every resident feel special.
14 May 2024
My mum has been a resident at Bay Tree since September 2023 after a long hospital stay due to a fall. The management and staff are very attentive and kind and treat all residents as individuals with respect and dignity and provide an excellent standard of care. I don’t live in the area and whenever I phone or visit they are very approachable and more than happy to discuss any aspects of my mum's ongoing care. Her clothes are always so beautifully laundered and hung up in her room which is immaculately clean and tidy whenever I visit. The cooks have gone above and beyond to encourage her to eat more and provide food she enjoys eating and the staff, where they can, give the residents options of how and where they like to spend their day. My mum is very immobile but is always assisted by cheerful staff with all her personal care needs day and night. The environment is cheery and bright and the wonderful team of regular staff provide a happy caring atmosphere with such commitment to their roles.
20 March 2024
My husband was very well looked after. Staff pleasant and efficient. Carers lovely. Very clean everywhere. Carers very patient with problem patients.
01 November 2022
My mother stayed for 5 days respite and was not looking forward to it. But I am pleased to say she has enjoyed her stay. She said the staff are absolutely brilliant and can't do enough for you. She was very happy with her room and said everywhere was spotlessly clean. Thanks to all the staff at Bay Tree for making my mum welcome and looking after her.
14 October 2021
My dad became a resident in June and he has settled in extremely well and that is mostly thanks to the amazing staff! He tells me how hard they work and he always has a laugh with them! He loves the food, he is always clean and tidy and the staff and management are always there to answer any worries or queries I might have! They are all so friendly and helpful and dad is really happy there and feels safe so for me, I feel he is in the best place! I can’t recommend Bay Tree House highly enough!
20 September 2021
My dad moved into Bay Tree House in July and the staff have been fantastic in helping him settle in and in making him feel welcome. The staff are always ready to answer any questions you may have.
22 July 2021
The Bay tree isn’t like a care home it’s like a hotel. It’s absolutely beautifully decorated and immaculate! Add to that the fantastic staff and management and this home is a winner. My mother is treated as an individual with dignity and respect and is loved and extremely well cared for. Nothing is too much trouble and I am always kept well informed of any issues as and when required. I am 100% assured that mum could not be in a better place and the peace of mind this brings is priceless. Thanks, everyone.
30 December 2019
The staff in the care home are all very friendly. Nothing was too much trouble for them. It was very clean and the laundry was an excellent idea. My Mum was in this care home for three weeks and was looked after very well.
25 October 2019
The home cared for my mum until she sadly passed away this month. Nothing was too much trouble for the staff and they cared for her with dignity and respect for what she was going through.
03 October 2019
Excellent care- my friend was in Bay Tree for about 8 months and the staff were unfailingly kind and caring with her and other residents. She was always clean and well looked after. The premises don't smell like a care home, very clean and attractive. The staff are friendly and responsive. Would recommend to anyone.
10 June 2019
The care and kindness shown to my mother have been excellent. Well done Bay Tree House keep up the excellent work.
14 February 2019
This care home is the best I have ever been in. It is spotless and beautifully decorated but the most important thing is the care at the home. The staff are all wonderful. Nothing is too much trouble to them all. The laundry service is excellent. I felt at ease when learning that my relative was being looked after with care, love and respect.
25 September 2018
A very good atmosphere and a willingness to redress your needs and requirements.
25 September 2018
My overall experience of this establishment is 1000% superb in every way.
21 September 2018
My auntie has been in the home for over 2 years. I find the staff extremely helpful and welcoming. I have visited my auntie on a regular basis, I find the staff go out of their way to make sure she's well presented and all her hygiene standards have been met. I do feel that the staff : resident ratio is stretched at times and occasionally the door takes a long time to be answered!
10 August 2018
Everyone is very polite and are all willing to help in any way. Staff are very gentle with residents and go way beyond to make people comfortable.
21 March 2018
On entering Bay Tree House, I was welcomed by a member of staff, shown to where my partner was sitting in the sitting room, other residents were sitting in the dining room eating their tea. The kitchen staff came and introduced themselves and asked what food he liked to eat, everyone in the lounge was talking to one another. They are having building work done but it did not stop the running of the house.