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Hastings Road, Telham, Battle, TN33 0SH
View Full Details of Abbey LodgeLatest Reviews for Abbey Lodge
10 March 2025
My son stayed here for respite in November/December. The original impression was that he would be properly cared for and I felt the staff were kind and professional. Within days he looked dirty, unshaven and neglected. He was hospitalised within a week because of a seizure as he wasn't given his epilepsy medicine. He was also hospitalised with pneumonia because he wasn't given his asthma medicine.
18 December 2024
A very homely atmosphere. The staff were very helpful and welcoming to me and my dog each time we visited. Every member of staff offered calm care to residents and it was great to see my friend able to joke and smile in his final year.
24 March 2023
I’m worried that my brother is not getting enough exercise as his walking ability is more akin to a person twenty years older than his age. He doesn’t seem to be encouraged to look clean and well-kept anymore and is sent out in dirty clothes. I feel that he needs more help with this and to take more pride in himself. Also, I think that he could do with more stimulation and going out more when he is well enough to do so. More help is needed also for managing his small amount of money he is allocated each week. Overall I think the care he receives is good but do want to point out where improvements can be made.
15 March 2023
In my experience of care homes, Abbey Lodge is an ‘oddity’; but in a very positive and good way. Much of what makes Abbey Lodge different like this is its small in size and a small number of residents. It is highly informal and relaxed in operation, and very non-corporate looking (no uniforms or lanyards on staff), and this contributes to its feeling of being a large family home rather than a care home. The attention staff give to their residents is exemplary, and is always done – by all of them – with a great deal of genuine affection (one of the senior carers told me once that she “loves all of her residents”), and never in a patronising way. They are very responsive and attentive: when I am visiting my wife, if I think anything is wrong with her, or she needs attention, they are very quick to sort it. If there are any unexpected problems when I am not there, someone will call me straight away, and the staff are very quick to summon the GP if they believe it necessary.
28 October 2022
My wife suffering from Alzheimer's moved here from a very large care home which was impersonal and where she spent most of her time in bed. Here, in this smaller home, the staff are kind and considerate, and the residents are treated as friends. My wife was much happier here, where she could interact with the other residents; importantly, it really is like "home" for the residents. Also, should the need arise, communication between the staff and relatives is excellent.
14 June 2018
One senior male member of staff is particularly good with my brother who is not always cooperative but he has come to respect him and enjoys his company. All staff are friendly, pleasant and respectful and try and make us feel at home when we visit. Cleanliness in some areas could be better especially the wheelchair and sometimes, his personal hygiene and toilets. I have attended two evenings where all the residents have a party with food and soft drinks and music, they love it.
08 May 2018
Excellent deputy manager who seems to really care about my brother and who my brother greatly respects. Most other staff are good and committed to their "customers" (my brother's words). The staff are very friendly and helpful and generally seems to care. "The service to the home members is excellent" (my brother's words). A very pleasant atmosphere at the home. It was lovely to see the gentlemen especially really come alive during a music evening - so much enjoyment.
12 April 2018
This is a small, friendly home. My husband has been in this home for 3 months and seems happier and more settled than he was in either of his two previous homes. He has Alzheimer's but the residents have various other conditions. The other residents are friendly on the whole.
Latest Reviews for Abbey Lodge
10 March 2025
My son stayed here for respite in November/December. The original impression was that he would be properly cared for and I felt the staff were kind and professional. Within days he looked dirty, unshaven and neglected. He was hospitalised within a week because of a seizure as he wasn't given his epilepsy medicine. He was also hospitalised with pneumonia because he wasn't given his asthma medicine.
18 December 2024
A very homely atmosphere. The staff were very helpful and welcoming to me and my dog each time we visited. Every member of staff offered calm care to residents and it was great to see my friend able to joke and smile in his final year.
24 March 2023
I’m worried that my brother is not getting enough exercise as his walking ability is more akin to a person twenty years older than his age. He doesn’t seem to be encouraged to look clean and well-kept anymore and is sent out in dirty clothes. I feel that he needs more help with this and to take more pride in himself. Also, I think that he could do with more stimulation and going out more when he is well enough to do so. More help is needed also for managing his small amount of money he is allocated each week. Overall I think the care he receives is good but do want to point out where improvements can be made.
15 March 2023
In my experience of care homes, Abbey Lodge is an ‘oddity’; but in a very positive and good way. Much of what makes Abbey Lodge different like this is its small in size and a small number of residents. It is highly informal and relaxed in operation, and very non-corporate looking (no uniforms or lanyards on staff), and this contributes to its feeling of being a large family home rather than a care home. The attention staff give to their residents is exemplary, and is always done – by all of them – with a great deal of genuine affection (one of the senior carers told me once that she “loves all of her residents”), and never in a patronising way. They are very responsive and attentive: when I am visiting my wife, if I think anything is wrong with her, or she needs attention, they are very quick to sort it. If there are any unexpected problems when I am not there, someone will call me straight away, and the staff are very quick to summon the GP if they believe it necessary.
28 October 2022
My wife suffering from Alzheimer's moved here from a very large care home which was impersonal and where she spent most of her time in bed. Here, in this smaller home, the staff are kind and considerate, and the residents are treated as friends. My wife was much happier here, where she could interact with the other residents; importantly, it really is like "home" for the residents. Also, should the need arise, communication between the staff and relatives is excellent.
14 June 2018
One senior male member of staff is particularly good with my brother who is not always cooperative but he has come to respect him and enjoys his company. All staff are friendly, pleasant and respectful and try and make us feel at home when we visit. Cleanliness in some areas could be better especially the wheelchair and sometimes, his personal hygiene and toilets. I have attended two evenings where all the residents have a party with food and soft drinks and music, they love it.
08 May 2018
Excellent deputy manager who seems to really care about my brother and who my brother greatly respects. Most other staff are good and committed to their "customers" (my brother's words). The staff are very friendly and helpful and generally seems to care. "The service to the home members is excellent" (my brother's words). A very pleasant atmosphere at the home. It was lovely to see the gentlemen especially really come alive during a music evening - so much enjoyment.
12 April 2018
This is a small, friendly home. My husband has been in this home for 3 months and seems happier and more settled than he was in either of his two previous homes. He has Alzheimer's but the residents have various other conditions. The other residents are friendly on the whole.