Submit a Review for Richmond Villages Witney
Coral Springs Way, Witney, OX28 5DG
View Full Details of Richmond Villages WitneyLatest Reviews for Richmond Villages Witney
18 February 2025
After 3 years in the care floor the only word I can use to describe the care received is poor! There are some excellent carers, although they appear to be given very little support and guidance! We have had lots of lost property - new clothing brought in and lost! New clothes ripped then stuffed in the back of drawers. Communication is a very big problem, emails ignored, concerns from family not addressed! Or when chasing up issues we then discover yet another member of staff has left - over the 3 years there has been several changes of head of care leading to lack of continuity. RVW - rather than using a 'use it or lose it' approach, are much happier using 'let's ensure they lose it as quickly as possible' such as using a hoist rather than encouraging residents to walk. My family member was told to use his pad when asked to go to the toilet! There is a certain lack of independence and lack of dignity. Richmond Villages and BUPA all seem to be happy with this lack of care!
30 January 2025
The grounds, buildings, and facilities here are beautiful, but more importantly, the quality of care my poor old mother is receiving is fabulous. She has very advanced dementia and needs a high level of support 24/7. It is a great comfort to us to know that she is getting this and we are beyond grateful to the gentle and patient care staff that work so hard looking after her.
30 January 2025
Mum was the 4th resident to arrive at Richmond Witney. She moved into an independent living flat and immediately settled, making new friends and becoming an ambassador to champion the BUPA care pathway the villages represent. In the last 9 years, she has followed that pathway after 8 years of independent living to a year in assisted living and now on to the care floor. I have experienced nothing but kindness and compassion for her since her mental health began to decline. All departments have really cared about her, the girls in hospitality missed her when she could not make it down for meals, the housekeeping team were caring and kind to her, especially two in particular and the dom care team were wonderful at popping in to check on her if they were passing, spending time with her and collecting her meals for her, with special thanks to three girls in particular not to mention the lovely girls on reception and the senior team. You have all helped in her journey, thank you.
05 August 2024
My parents moved to Richmond Villages in December 2021 and since then have experienced independent, assisted living, and nursing care. The consistent wonderment is the care exhibited by members of staff and their willingness to go the extra mile to support residents and enable them to have as fulfilling lives as possible. The team recently laid on a 'Wedding Breakfast', including decorating the table, making a cake and facilitating a live link, so that my Mum was able to celebrate, with her friends, the wedding of her eldest granddaughter which she couldn't attend in person. I've come to the conclusion that the only thing that truly matters for the wellbeing of our loved ones is the 'well-spring of care' for others exhibited by staff. The senior management team of Bupa, the Richmond Villages group, and care homes everywhere, should recognise that this alone is their single greatest asset and do their utmost to nurture and sustain those staff who embody it. My respect to you all.
23 April 2024
I recently spent 16 days in the Willow section of Richmond Villages Witney enjoying a period of respite care following a couple of falls at home. The staff made me feel very welcome and were unfailingly kind and polite. The catering was excellent and I was even able to treat myself to the resident hairdresser, nail technician and physiotherapist. Obviously, I looked forward to returning to my own home. But my family commented on the fact that I left Richmond Villages looking fitter and more relaxed. All in all, this was a very positive experience.
23 April 2024
My father suffered a fall and subsequent ill health and as a result, required additional care at Richmond Village. He was unable to return to independent living and had respite care on the Willow Ward. The team on Willow were amazing, so kind and helpful. They played a big part in getting him back to independent living. I cannot praise them enough.
10 April 2024
My friend was in Richmond for 3 weeks. I found the whole experience amazing. The staff are so friendly and helpful - nothing was too much trouble. I appreciate the fact there is an open-door policy.
22 February 2024
I loved living independently within Richmond Villages Witney whilst my wife was still with me. I tried the assisted living but it did not meet all my needs. I moved to the care floor to have nursing support. I have a lovely room and am very happy - it has been redecorated and furnished with the help of the staff and it now feels very lovely. I still have an element of my independence which I make use of to keep in touch with my friends and life around the village. The care staff are very cooperative and friendly and the nursing team take great care of me. I am very happy living here with the support of a great team.
17 January 2024
Dad has thrived being on the care floor for the last 10 months having moved from his independent living apartment. His health and mental well-being is much improved and he enjoys making the most of the facilities available at Richmond. He partakes in the varied activities including exercise classes, bridge and social events whether on the care floor or downstairs with the independent/assisted living community. The staff (care, hospitality, domiciliary and activities) are excellent and very friendly, caring yet respectful. Dad has a lovely room overlooking the grounds and is enjoying his days here. For us as a family, it gives us peace of mind that he is well cared for and happy.
10 May 2023
Very pleased to see a significant improvement over the last few months. More staff and better management, the staff now have time to care for their residents as well as looking after the basics. I and Mum are much happier all-round now, well done to the new regime.
06 January 2022
My husband spent a week in Richmond Village Witney and was very well looked after. He enjoyed meeting new people and the company. The activities provided were most enjoyable and stimulating. He will be happy to stay again when I have some much needed respite.
15 November 2021
My father has spent two years at Witney on the dementia ward. I found the carers to be kind and friendly towards him, always very respectful and after a shaky start (there was a high turnover of staff) my dad settled in very well. Communication by the carers is excellent, regularly phoning or emailing regarding his health especially when Covid19 prevented visiting. My father is now being moved to be in my mother's care home and the staff seem very sad to see him go.
11 November 2021
My husband moved into the nursing care unit in May. He moved later into dementia care for more activities. He tells me that all the staff are kind and helpful and I have found that too. His room and all the public areas are attractive and spacious. The laundry service though is not good. Several of his things have been lost and sometimes when I visit he is not wearing his own clothes, although they are named.
16 August 2021
Very professional and approachable.
10 August 2021
Without exception the members of the staff/management I have met have all provided excellent service in what is very challenging work. All have been very attentive, helpful, cheerful and uncomplaining. It is a pity that you have to rely on so many agency workers who, while they are good people and competent workers, some lack the experience and knowledge of the permanent staff. My only marks below excellent were for room and food and drink. Neither are meant to be serious criticisms. For the room, the bathroom floor was not laid properly and floods as a result. A carer provided a simple practical mitigating solution; put your feet in the bowl while showering and the bowl collects most of the water. Also, due to my height, I found it difficult to locate a chair high enough for comfort. With regard to the food and drink, the food is perfectly acceptable if the choice a little limited. But to expect Cordon Bleu would be unrealistic and ungrateful. Should I not survive my dotage unscathed, I will happily return.
04 August 2021
My sister was in the nursing home and received end of life care. The nursing and care staff provided compassionate and professional care to her and the rest of the family who were able to spend time with her. There was humour but also a very knowledgeable and professional level to her care, but the rest of the nursing home team including hostesses and housekeeping were very friendly. The room overlooked a wonderful view of the grounds and pond.
04 August 2021
The staff at Richmond, Willow nursing floor have gone well above and beyond to care for my mother. They are so kind and understanding of her needs, her increasing frailty and sometimes confusion. They put themselves out to listen and care and I have been most impressed and encouraged. Thank you all so much.
19 July 2021
The team at Richmond are warm, knowledgeable and caring. My parents-in-law originally lived in an independent living apartment and my mother-in-law is now in care. We have got to know the team quite well and we trust them to give us really clear advice and recommendations.
09 June 2021
There is no other place that could have provided the sort of multiple care for my relative and me in our hour of need. Thanks to Richmond Village and its incredible and caring staff we came to a good end. Thank you for your care.
09 January 2020
Excellent, committed, thoughtful attention. Great team - thank you.
Latest Reviews for Richmond Villages Witney
18 February 2025
After 3 years in the care floor the only word I can use to describe the care received is poor! There are some excellent carers, although they appear to be given very little support and guidance! We have had lots of lost property - new clothing brought in and lost! New clothes ripped then stuffed in the back of drawers. Communication is a very big problem, emails ignored, concerns from family not addressed! Or when chasing up issues we then discover yet another member of staff has left - over the 3 years there has been several changes of head of care leading to lack of continuity. RVW - rather than using a 'use it or lose it' approach, are much happier using 'let's ensure they lose it as quickly as possible' such as using a hoist rather than encouraging residents to walk. My family member was told to use his pad when asked to go to the toilet! There is a certain lack of independence and lack of dignity. Richmond Villages and BUPA all seem to be happy with this lack of care!
30 January 2025
The grounds, buildings, and facilities here are beautiful, but more importantly, the quality of care my poor old mother is receiving is fabulous. She has very advanced dementia and needs a high level of support 24/7. It is a great comfort to us to know that she is getting this and we are beyond grateful to the gentle and patient care staff that work so hard looking after her.
30 January 2025
Mum was the 4th resident to arrive at Richmond Witney. She moved into an independent living flat and immediately settled, making new friends and becoming an ambassador to champion the BUPA care pathway the villages represent. In the last 9 years, she has followed that pathway after 8 years of independent living to a year in assisted living and now on to the care floor. I have experienced nothing but kindness and compassion for her since her mental health began to decline. All departments have really cared about her, the girls in hospitality missed her when she could not make it down for meals, the housekeeping team were caring and kind to her, especially two in particular and the dom care team were wonderful at popping in to check on her if they were passing, spending time with her and collecting her meals for her, with special thanks to three girls in particular not to mention the lovely girls on reception and the senior team. You have all helped in her journey, thank you.
05 August 2024
My parents moved to Richmond Villages in December 2021 and since then have experienced independent, assisted living, and nursing care. The consistent wonderment is the care exhibited by members of staff and their willingness to go the extra mile to support residents and enable them to have as fulfilling lives as possible. The team recently laid on a 'Wedding Breakfast', including decorating the table, making a cake and facilitating a live link, so that my Mum was able to celebrate, with her friends, the wedding of her eldest granddaughter which she couldn't attend in person. I've come to the conclusion that the only thing that truly matters for the wellbeing of our loved ones is the 'well-spring of care' for others exhibited by staff. The senior management team of Bupa, the Richmond Villages group, and care homes everywhere, should recognise that this alone is their single greatest asset and do their utmost to nurture and sustain those staff who embody it. My respect to you all.
23 April 2024
I recently spent 16 days in the Willow section of Richmond Villages Witney enjoying a period of respite care following a couple of falls at home. The staff made me feel very welcome and were unfailingly kind and polite. The catering was excellent and I was even able to treat myself to the resident hairdresser, nail technician and physiotherapist. Obviously, I looked forward to returning to my own home. But my family commented on the fact that I left Richmond Villages looking fitter and more relaxed. All in all, this was a very positive experience.
23 April 2024
My father suffered a fall and subsequent ill health and as a result, required additional care at Richmond Village. He was unable to return to independent living and had respite care on the Willow Ward. The team on Willow were amazing, so kind and helpful. They played a big part in getting him back to independent living. I cannot praise them enough.
10 April 2024
My friend was in Richmond for 3 weeks. I found the whole experience amazing. The staff are so friendly and helpful - nothing was too much trouble. I appreciate the fact there is an open-door policy.
22 February 2024
I loved living independently within Richmond Villages Witney whilst my wife was still with me. I tried the assisted living but it did not meet all my needs. I moved to the care floor to have nursing support. I have a lovely room and am very happy - it has been redecorated and furnished with the help of the staff and it now feels very lovely. I still have an element of my independence which I make use of to keep in touch with my friends and life around the village. The care staff are very cooperative and friendly and the nursing team take great care of me. I am very happy living here with the support of a great team.
17 January 2024
Dad has thrived being on the care floor for the last 10 months having moved from his independent living apartment. His health and mental well-being is much improved and he enjoys making the most of the facilities available at Richmond. He partakes in the varied activities including exercise classes, bridge and social events whether on the care floor or downstairs with the independent/assisted living community. The staff (care, hospitality, domiciliary and activities) are excellent and very friendly, caring yet respectful. Dad has a lovely room overlooking the grounds and is enjoying his days here. For us as a family, it gives us peace of mind that he is well cared for and happy.
10 May 2023
Very pleased to see a significant improvement over the last few months. More staff and better management, the staff now have time to care for their residents as well as looking after the basics. I and Mum are much happier all-round now, well done to the new regime.
06 January 2022
My husband spent a week in Richmond Village Witney and was very well looked after. He enjoyed meeting new people and the company. The activities provided were most enjoyable and stimulating. He will be happy to stay again when I have some much needed respite.
15 November 2021
My father has spent two years at Witney on the dementia ward. I found the carers to be kind and friendly towards him, always very respectful and after a shaky start (there was a high turnover of staff) my dad settled in very well. Communication by the carers is excellent, regularly phoning or emailing regarding his health especially when Covid19 prevented visiting. My father is now being moved to be in my mother's care home and the staff seem very sad to see him go.
11 November 2021
My husband moved into the nursing care unit in May. He moved later into dementia care for more activities. He tells me that all the staff are kind and helpful and I have found that too. His room and all the public areas are attractive and spacious. The laundry service though is not good. Several of his things have been lost and sometimes when I visit he is not wearing his own clothes, although they are named.
16 August 2021
Very professional and approachable.
10 August 2021
Without exception the members of the staff/management I have met have all provided excellent service in what is very challenging work. All have been very attentive, helpful, cheerful and uncomplaining. It is a pity that you have to rely on so many agency workers who, while they are good people and competent workers, some lack the experience and knowledge of the permanent staff. My only marks below excellent were for room and food and drink. Neither are meant to be serious criticisms. For the room, the bathroom floor was not laid properly and floods as a result. A carer provided a simple practical mitigating solution; put your feet in the bowl while showering and the bowl collects most of the water. Also, due to my height, I found it difficult to locate a chair high enough for comfort. With regard to the food and drink, the food is perfectly acceptable if the choice a little limited. But to expect Cordon Bleu would be unrealistic and ungrateful. Should I not survive my dotage unscathed, I will happily return.
04 August 2021
My sister was in the nursing home and received end of life care. The nursing and care staff provided compassionate and professional care to her and the rest of the family who were able to spend time with her. There was humour but also a very knowledgeable and professional level to her care, but the rest of the nursing home team including hostesses and housekeeping were very friendly. The room overlooked a wonderful view of the grounds and pond.
04 August 2021
The staff at Richmond, Willow nursing floor have gone well above and beyond to care for my mother. They are so kind and understanding of her needs, her increasing frailty and sometimes confusion. They put themselves out to listen and care and I have been most impressed and encouraged. Thank you all so much.
19 July 2021
The team at Richmond are warm, knowledgeable and caring. My parents-in-law originally lived in an independent living apartment and my mother-in-law is now in care. We have got to know the team quite well and we trust them to give us really clear advice and recommendations.
09 June 2021
There is no other place that could have provided the sort of multiple care for my relative and me in our hour of need. Thanks to Richmond Village and its incredible and caring staff we came to a good end. Thank you for your care.
09 January 2020
Excellent, committed, thoughtful attention. Great team - thank you.