Submit a Review for Lauder Lodge
2 Wakefield Avenue, Edinburgh, EH7 6TL
View Full Details of Lauder LodgeLatest Reviews for Lauder Lodge
20 February 2025
My mother is well cared for, and I feel that she is very safe in Lauder Lodge. Staff will keep us updated if she falls or is unwell. The staff are very kind and caring towards her, and she likes them very much. It has been difficult for her to move from her own home to the care home, and she is still not completely settled. The rooms are very small. Her mobility has deteriorated since moving there, she spends a lot of time sitting in a chair despite the staff encouraging her to move. Hopefully, when the weather gets better, she will be able to enjoy the garden and terrace and feel more at home. I feel that the food in the home, while delicious, could be more balanced with more salads, fruit and greens. She has put on weight, and her diabetes, which was in remission and was managed through diet for 20 years, has now become an issue, and she requires medication. I'm sure the kitchen would accommodate any requests from her, but she doesn't ask. A lower sugar menu and healthier snacks would be good to see
14 February 2025
Overall very good, in particular the nursing care. What could be improved is the time my mum sometimes has to wait for assistance after she presses her call button. This can cause frustration, particularly if she needs to go to the bathroom, as she doesn't want to have an accident. This has led to her trying to go to the bathroom unaided and as a result she's fallen on more than one occasion. This is a safety concern. Another issue is the food, it's often quite high fat and I'd like to see more healthy options e.g. fruit, veg, salad. My mum's type 2 diabetes has returned since she's been in the home as she's eating far more sugar.
30 January 2025
Management and care staff are very pleasant and helpful. From day one, seemingly cordial and cooperative with one another. There are many appreciative comments about catering and quality of food. My one query was - until today - was it really necessary to communicate everything through our first contact with a specific manager (who gained our appreciation and trust) rather than go directly to the relevant floor manager. It seemed, perhaps, to add to unnecessary communication stresses for those involved, though I was never given to feel that. Congratulations! Today, I know that as from January 2025, certain tasks will change. Thank you for the sense of welcome extended each day in Lauder Lodge.
30 December 2024
I recently visited Lauder Lodge with my friend to see her lovely Dad. As soon as I stepped into the building, I could feel the warmth and love. We were immediately greeted, my friend by name, at reception. Every member of staff we saw on the way met us with a smile and friendly greeting - many stopping to ask my friend how she was. The building was cosy and clean and the ethos was enabling and positive. I was very impressed by the cafe, a lovely place to spend time with family. Lauder Lodge, and their wonderful, hard-working staff, are a credit to the company. I have told my family to book my room now!
28 December 2024
Any time I have visited I felt very much at home and staff members have been extremely friendly. The rooms are bright and en-suites are roomy. The botanic garden cafe is very popular and a beautiful place to relax with a resident. The standard of food is excellent. The dining rooms are small and not too noisy. The activity room looks interesting and the residents seem to enjoy the gatherings there. As a visitor, I think the cinema is a huge bonus to have on site and the standard of technology is of a very high standard. Having seen trolleys of laundry being returned to the rooms, it is beautifully folded and ironed. As far as I can see, all the residents are very content and happy.
21 November 2024
My dad has been a resident at Lauder Lodge for 18 months. He is very settled in their care. His physical and emotional care is of a very high standard and staff are always responsive to any concerns or requests that we make. Although social activities cater in the main for the majority female resident group, there has been an excellent outing for some gentlemen residents to a golf driving range which Dad greatly enjoyed. Without exception, Dad is treated with courtesy and care by all carers. E.g. whenever he returns to his room from an outing or visits the cafe, he is greeted warmly with a "Welcome back!" Lauder Lodge is a lovely, well-maintained building. Dad's room has all he needs. Most importantly, he feels safe in their care and we all appreciate that immensely.
20 November 2024
Visiting my friend, staff are very friendly and helpful. Keen to assist where they can.
18 November 2024
I had a lovely warm welcome on my visit to Lauder Lodge. Staff are very friendly and attentive. My aunt really enjoys living in Lauder Lodge and it's so reassuring to see her settled and happy. I'm looking forward to visiting again after the new year.
14 November 2024
Friendly welcome on entry and also from all staff on the floor. The staff areapproachable and home has a good vibe. Residents are well cared for and staff try their best to meet their needs in a timely way. Menu options are good and different needs are catered for. Cafe for residents and visitors is well-supplied Lauder Lodge has well-kept outside gardens which are accessible to all residents and visitors. My mother is being well looked after.
09 October 2024
Sadly they don't accept authority funding: have a lawyer read over the contract! Care UK was taken to task in England about this but haven't had their knuckles wrapped by the Scottish Authorities yet. They don't offer any more than basic care for dementia despite promises on the website and published info. Lots of lovely promises on admission to the home that never come to pass once money is handed over. Some staff are wonderful, others need consistent supervision by the floor managers: the same as any nursing home out there, but it looks pretty. It's a business and the management runs it like one. they will try to move your relative out of the home when their health declines, keep this in mind if you are wanting a lifelong place for them to live. After chatting to other relatives we are all having similar issues.
01 October 2024
Our mum has resided in Lauder Lodge for some time now and is exceptionally well looked after. She loves her meals and lovely cakes too and there are activities she can take part in if she feels up to it. The staff are always very observant if mum is not feeling the best and the appropriate treatment is sought straight away.
10 April 2024
From the moment I reached out to enquire about the possibility of a place communication was excellent. Lauder Lodge is a happy place to be, rooms are comfortable and clean and it feels like home not a hospital. From the assessment process to admission Mum was treated with respect, and focus was on her care and making her feel at home. All staff are lovely and really care about her. It's a lovely place to visit, feels just like popping around to her home. The facilities are excellent, the cafe, meals, hairdressing and activities, allow residents to have a full experience within the home. Nothing is a problem and regular check-ins make sure the resident continues to have appropriate care, both physically and mentally. Having to move a loved one somewhere when they need more care is emotionally and mentally difficult, Lauder has it down to a fine art, navigating the whole process with empathy and care, can't rate the team highly enough.
10 December 2023
From the initial first contact enquiring about Lauder Lodge, to the first show round to the assessment then finally getting my gran moved in has been beyond my expectations. It was a super difficult time and all the staff have gone above and beyond to help reassure me and keep me involved on all things relevant to my gran. My one stand-out moment was when I was very upset the first full day as my gran had been unsettled understandably on the first night and a member of staff called me later on during her second night to reassure me she had settled in her room and was happy, to me that meant the world that she thought of me and took the time to update me. Can't thank the team enough for the last 4 weeks. We look forward to this new chapter of our family and to making happy memories at Lauder Lodge.
27 October 2023
I looked at a few homes for my mum across Glasgow and Edinburgh - not easy. My mum had previously stayed in some mediocre care homes - emergency respite - so I knew what I didn’t want for my mum. The day I came to visit Lauder House it blew me away. No other care home I came across felt like a pleasant place to be, a home from home with a busy buzz about it all. Just Lovely. The manager is really down-to-earth, honest, and supportive and helped me through what is a difficult time. The staff are absolutely lovely, they really care and nothing is ever a problem - they are brilliant! My mum is settling in well and they are always looking out for her. It’s a lovely place to visit, a lovely place to bring the grandchildren (the cafe - all the baking!) and it's a home from home for all. Thank you for looking after my mum!
26 September 2023
The minute I entered Lauder Lodge I knew it was the right place for my relative. The staff were welcoming, friendly and very helpful. All the carers, activities staff, cleaners and catering staff have been so friendly. My relative has been very well cared for during her stay and I have no hesitation in recommending Lauder Lodge for those seeking a safe home for their relative.
04 September 2023
Having had to choose a care home for Mum, I couldn’t have found a better place for her to be. The staff are amazing, seeing to her every need and treat her and other residents like family. She has a lovely bedroom and ensuite which are kept very clean, the dining rooms and lounges are cosy just like home. The activities staff keep her busy with lots of interesting things to make her day pass and there are lovely outings by minibus for her to enjoy. The meals are cooked to a very high standard with lots of choice. The staff keep me informed of any health issues, and chat to us every time we visit about how Mum is doing. There is a lovely lounge where visitors can enjoy freshly baked cakes and coffee when visiting relatives. Also a well-kept garden for residents and families.
22 June 2023
Lauder Lodge provides a warm and caring environment which made the transition from home to residential care easy for my relative in spite of the then Covid restrictions. The staff are kind, thoughtful and friendly and the atmosphere in the home is relaxed and unhurried. Everyone seems to know all the residents and their regular visitors. The facilities are excellent and well maintained and the coffee shop provides a degree of independence for residents and visitors which is enjoyed by us all.
10 May 2023
Friendly, attentive staff made the move to Edinburgh very easy for my gran. Nice facilities and great views over Edinburgh and the Forth, this makes it very nice for my gran so she can see what’s going on in the world.
27 April 2023
Lauder Lodge was our preferred choice after looking at a number of care homes. The facilities and warm welcome really stood out. Unfortunately, there were no spaces when Dad came out of hospital and we went with our second choice. Lauder Lodge’s team did a great job of keeping in touch with us and, when a space came up after a few months, we made the move from our second choice care home. Lauder Lodge is a huge improvement over the other care home. The staff are great, there are more of them and the facilities are a big step up.
26 February 2023
After being very unwilling to go to live in a care home I am pleased to say that thanks to the care and compassion of the staff at Lauder Lodge my father is now happily settled and enjoying his new home.He enjoys taking part in the activities and is putting on some much needed weight due to the excellent meals. Dads room is spacious and well furnished and is spotlessly clean as is all the home. Staff keep me well informed on how dad is via emails and phone calls between visits. His care is under constant revue as his dementia progresses and I can relax now knowing that he is getting the 24 hour care that he needs.
Latest Reviews for Lauder Lodge
20 February 2025
My mother is well cared for, and I feel that she is very safe in Lauder Lodge. Staff will keep us updated if she falls or is unwell. The staff are very kind and caring towards her, and she likes them very much. It has been difficult for her to move from her own home to the care home, and she is still not completely settled. The rooms are very small. Her mobility has deteriorated since moving there, she spends a lot of time sitting in a chair despite the staff encouraging her to move. Hopefully, when the weather gets better, she will be able to enjoy the garden and terrace and feel more at home. I feel that the food in the home, while delicious, could be more balanced with more salads, fruit and greens. She has put on weight, and her diabetes, which was in remission and was managed through diet for 20 years, has now become an issue, and she requires medication. I'm sure the kitchen would accommodate any requests from her, but she doesn't ask. A lower sugar menu and healthier snacks would be good to see
14 February 2025
Overall very good, in particular the nursing care. What could be improved is the time my mum sometimes has to wait for assistance after she presses her call button. This can cause frustration, particularly if she needs to go to the bathroom, as she doesn't want to have an accident. This has led to her trying to go to the bathroom unaided and as a result she's fallen on more than one occasion. This is a safety concern. Another issue is the food, it's often quite high fat and I'd like to see more healthy options e.g. fruit, veg, salad. My mum's type 2 diabetes has returned since she's been in the home as she's eating far more sugar.
30 January 2025
Management and care staff are very pleasant and helpful. From day one, seemingly cordial and cooperative with one another. There are many appreciative comments about catering and quality of food. My one query was - until today - was it really necessary to communicate everything through our first contact with a specific manager (who gained our appreciation and trust) rather than go directly to the relevant floor manager. It seemed, perhaps, to add to unnecessary communication stresses for those involved, though I was never given to feel that. Congratulations! Today, I know that as from January 2025, certain tasks will change. Thank you for the sense of welcome extended each day in Lauder Lodge.
30 December 2024
I recently visited Lauder Lodge with my friend to see her lovely Dad. As soon as I stepped into the building, I could feel the warmth and love. We were immediately greeted, my friend by name, at reception. Every member of staff we saw on the way met us with a smile and friendly greeting - many stopping to ask my friend how she was. The building was cosy and clean and the ethos was enabling and positive. I was very impressed by the cafe, a lovely place to spend time with family. Lauder Lodge, and their wonderful, hard-working staff, are a credit to the company. I have told my family to book my room now!
28 December 2024
Any time I have visited I felt very much at home and staff members have been extremely friendly. The rooms are bright and en-suites are roomy. The botanic garden cafe is very popular and a beautiful place to relax with a resident. The standard of food is excellent. The dining rooms are small and not too noisy. The activity room looks interesting and the residents seem to enjoy the gatherings there. As a visitor, I think the cinema is a huge bonus to have on site and the standard of technology is of a very high standard. Having seen trolleys of laundry being returned to the rooms, it is beautifully folded and ironed. As far as I can see, all the residents are very content and happy.
21 November 2024
My dad has been a resident at Lauder Lodge for 18 months. He is very settled in their care. His physical and emotional care is of a very high standard and staff are always responsive to any concerns or requests that we make. Although social activities cater in the main for the majority female resident group, there has been an excellent outing for some gentlemen residents to a golf driving range which Dad greatly enjoyed. Without exception, Dad is treated with courtesy and care by all carers. E.g. whenever he returns to his room from an outing or visits the cafe, he is greeted warmly with a "Welcome back!" Lauder Lodge is a lovely, well-maintained building. Dad's room has all he needs. Most importantly, he feels safe in their care and we all appreciate that immensely.
20 November 2024
Visiting my friend, staff are very friendly and helpful. Keen to assist where they can.
18 November 2024
I had a lovely warm welcome on my visit to Lauder Lodge. Staff are very friendly and attentive. My aunt really enjoys living in Lauder Lodge and it's so reassuring to see her settled and happy. I'm looking forward to visiting again after the new year.
14 November 2024
Friendly welcome on entry and also from all staff on the floor. The staff areapproachable and home has a good vibe. Residents are well cared for and staff try their best to meet their needs in a timely way. Menu options are good and different needs are catered for. Cafe for residents and visitors is well-supplied Lauder Lodge has well-kept outside gardens which are accessible to all residents and visitors. My mother is being well looked after.
09 October 2024
Sadly they don't accept authority funding: have a lawyer read over the contract! Care UK was taken to task in England about this but haven't had their knuckles wrapped by the Scottish Authorities yet. They don't offer any more than basic care for dementia despite promises on the website and published info. Lots of lovely promises on admission to the home that never come to pass once money is handed over. Some staff are wonderful, others need consistent supervision by the floor managers: the same as any nursing home out there, but it looks pretty. It's a business and the management runs it like one. they will try to move your relative out of the home when their health declines, keep this in mind if you are wanting a lifelong place for them to live. After chatting to other relatives we are all having similar issues.
01 October 2024
Our mum has resided in Lauder Lodge for some time now and is exceptionally well looked after. She loves her meals and lovely cakes too and there are activities she can take part in if she feels up to it. The staff are always very observant if mum is not feeling the best and the appropriate treatment is sought straight away.
10 April 2024
From the moment I reached out to enquire about the possibility of a place communication was excellent. Lauder Lodge is a happy place to be, rooms are comfortable and clean and it feels like home not a hospital. From the assessment process to admission Mum was treated with respect, and focus was on her care and making her feel at home. All staff are lovely and really care about her. It's a lovely place to visit, feels just like popping around to her home. The facilities are excellent, the cafe, meals, hairdressing and activities, allow residents to have a full experience within the home. Nothing is a problem and regular check-ins make sure the resident continues to have appropriate care, both physically and mentally. Having to move a loved one somewhere when they need more care is emotionally and mentally difficult, Lauder has it down to a fine art, navigating the whole process with empathy and care, can't rate the team highly enough.
10 December 2023
From the initial first contact enquiring about Lauder Lodge, to the first show round to the assessment then finally getting my gran moved in has been beyond my expectations. It was a super difficult time and all the staff have gone above and beyond to help reassure me and keep me involved on all things relevant to my gran. My one stand-out moment was when I was very upset the first full day as my gran had been unsettled understandably on the first night and a member of staff called me later on during her second night to reassure me she had settled in her room and was happy, to me that meant the world that she thought of me and took the time to update me. Can't thank the team enough for the last 4 weeks. We look forward to this new chapter of our family and to making happy memories at Lauder Lodge.
27 October 2023
I looked at a few homes for my mum across Glasgow and Edinburgh - not easy. My mum had previously stayed in some mediocre care homes - emergency respite - so I knew what I didn’t want for my mum. The day I came to visit Lauder House it blew me away. No other care home I came across felt like a pleasant place to be, a home from home with a busy buzz about it all. Just Lovely. The manager is really down-to-earth, honest, and supportive and helped me through what is a difficult time. The staff are absolutely lovely, they really care and nothing is ever a problem - they are brilliant! My mum is settling in well and they are always looking out for her. It’s a lovely place to visit, a lovely place to bring the grandchildren (the cafe - all the baking!) and it's a home from home for all. Thank you for looking after my mum!
26 September 2023
The minute I entered Lauder Lodge I knew it was the right place for my relative. The staff were welcoming, friendly and very helpful. All the carers, activities staff, cleaners and catering staff have been so friendly. My relative has been very well cared for during her stay and I have no hesitation in recommending Lauder Lodge for those seeking a safe home for their relative.
04 September 2023
Having had to choose a care home for Mum, I couldn’t have found a better place for her to be. The staff are amazing, seeing to her every need and treat her and other residents like family. She has a lovely bedroom and ensuite which are kept very clean, the dining rooms and lounges are cosy just like home. The activities staff keep her busy with lots of interesting things to make her day pass and there are lovely outings by minibus for her to enjoy. The meals are cooked to a very high standard with lots of choice. The staff keep me informed of any health issues, and chat to us every time we visit about how Mum is doing. There is a lovely lounge where visitors can enjoy freshly baked cakes and coffee when visiting relatives. Also a well-kept garden for residents and families.
22 June 2023
Lauder Lodge provides a warm and caring environment which made the transition from home to residential care easy for my relative in spite of the then Covid restrictions. The staff are kind, thoughtful and friendly and the atmosphere in the home is relaxed and unhurried. Everyone seems to know all the residents and their regular visitors. The facilities are excellent and well maintained and the coffee shop provides a degree of independence for residents and visitors which is enjoyed by us all.
10 May 2023
Friendly, attentive staff made the move to Edinburgh very easy for my gran. Nice facilities and great views over Edinburgh and the Forth, this makes it very nice for my gran so she can see what’s going on in the world.
27 April 2023
Lauder Lodge was our preferred choice after looking at a number of care homes. The facilities and warm welcome really stood out. Unfortunately, there were no spaces when Dad came out of hospital and we went with our second choice. Lauder Lodge’s team did a great job of keeping in touch with us and, when a space came up after a few months, we made the move from our second choice care home. Lauder Lodge is a huge improvement over the other care home. The staff are great, there are more of them and the facilities are a big step up.
26 February 2023
After being very unwilling to go to live in a care home I am pleased to say that thanks to the care and compassion of the staff at Lauder Lodge my father is now happily settled and enjoying his new home.He enjoys taking part in the activities and is putting on some much needed weight due to the excellent meals. Dads room is spacious and well furnished and is spotlessly clean as is all the home. Staff keep me well informed on how dad is via emails and phone calls between visits. His care is under constant revue as his dementia progresses and I can relax now knowing that he is getting the 24 hour care that he needs.