Submit a Review for Sutton Park Grange
136 Birmingham Road, Sutton Coldfield, B72 1LY
View Full Details of Sutton Park GrangeLatest Reviews for Sutton Park Grange
31 March 2025
The resident continues to complain about the small size of the meals.I have spoken to management about this issue and there was an improvement but it seems to have fallen away again. My main concern is the failure of the home to administer prescribed medication on Monday 10th March. The resident rang me at approximately 7pm to say that she had not been given any of her medication on that day.She was breathless on the phone and said she felt really ill She said she had asked for her tablets and been told that they had not come .I rang the home at about7.40 pm and complained and asked them to rectify the situation. The resident rang me on the 11th at 10am to tell me she had just been given her medication.She was still breathless and I suggested she stayed in bed as she said she had not slept much. The resident has atrial fibrillation and high blood pressure and ensuring that she receives her prescribed medication is an essential component of her care.
20 March 2025
Choosing a permanent residential care home for mom, who has Alzheimer's, is definitely up there with the most difficult decisions we have ever had to take. We viewed many homes, but from the first time of visiting we were impressed with the level of professionalism, support, understanding and services being provided. There is a genuinely caring atmosphere, a respect for all the residents and understanding of what the whole family is going through. The facilities are well maintained and have the feel of a luxury hotel, whilst being safe, secure and fit for purpose. To our surprise and great pleasure we have just found out our 82 year old mom has a talent for drumming something she has never done in her life!
10 March 2025
Dad has now had several respite stays at Sutton Park Grange over the past few months, and what a wonderful place it is! The decor and ambience are incredible, but the staff are even better. The menu is varied and tasty, there are plenty of things to get involved in daily if you wish, but with the rooms as plush as they are, spending time catching up on your favorite TV in your room is also a good option. Dad is very impressed with Sutton Park Grange, so we can't recommend it enough!
14 February 2025
Dad was just in for a couple of weeks respite on the Ground floor. He settled in well assisted by the fact that he is already very familiar with everyone there as Mum is a permanent resident on the upper floor. The staff were all great as usual and made him feel very at home.
24 January 2025
I have been here as a friend/companion of a resident. The attention and care I have witnessed is excellent. Being away from one's home could not be better replaced then at Sutton Park Grange. Attention to detail and quality of the surroundings is second to none. Staff at all levels are kind, approachable and willing to help whenever needed. I would have no hesitation in recommending Sutton Park Grange to potential residents.
16 January 2025
Mom went into Sutton Park Grange for extended respite care after a spell in hospital. Her physical and mental health has greatly improved. She has enjoyed the variety of activities and trips out that the home offers as well as interacting with the carers and other residents. The home is exceptionally clean and offers a wide choice of meals to suit all tastes. All of the staff are very helpful, kind and supportive of mom's needs. I never worry when I leave after a visit. It is a lovely home with well-cared for residents.
08 January 2025
Our close friend was a resident in Sutton Park Grange Care Home from January 2024 to December 2024 and throughout his time in this home we found the facilities, service, and residential care given to our friend to be of the highest standard.
02 January 2025
Friendly staff, very professional with high standards. Happy my mum is being respected, understood and is settling into her new home. Food is lovely and plentiful. Good activities and everyone encouraged to join in.
29 October 2024
When my friend first went into the home I was worried but to see her to happy and well looked after has really put my mind at rest. She is stimulated by the numerous activities, every effort is made to include all the residents where possible. Staff are friendly and inviting, always ready to help, offering advice and support where necessary. A lovely friendly environment.
21 October 2024
My mum had respite care for 5 weeks at Sutton Park Grange. From the beginning, everything was absolutely wonderful. The home itself is 5-star looking. But what makes Sutton Park Grange spectacular is the staff. From all, nothing is too much trouble and always on hand for assistance. I would like to thank them all for taking great care of my mum. Wonderful and would highly recommend it. Thank you.
14 October 2024
The care home itself is beautifully decorated with lovely rooms. It has lovely friendly staff however the service to this service user was only adequate as carers did not listen to her requirements, i.e. did not administer medication on time, and her requests were ignored. The food was only adequate, small portions, only lukewarm and again carers did not always serve up the full menu i.e. starter, main, sweet. At times she only received one course. Carers seemed to forget about her. Also when requests were made for a hot drink they appeared to have forgotten about her. Also on one occasion she requested an early shower and was told she couldn't have one as the carer finished her shift at 8 am. This was 6:30 am. This is an expensive care home and in my opinion should provide a much better attitude towards their residents.
10 October 2024
The welcome we received when viewing was amazing. The leadership/admission team did everything to make Mum feel like an individual and accepted. Adaptations were made to suit her needs and I could not have asked for anything more.
02 October 2024
I have enjoyed my stay. Would highly recommend Sutton Park Grange.
14 August 2024
Mum needed convalescence after a hospital stay and Sutton Park Grange was ideal. The en-suite room was spacious and very clean with a large comfortable bed and plenty of storage. Excellent bathroom. The staff were lovely and took the time out to get to know Mum, providing the care she needed but also respecting the space she sometimes required. The food was excellent with a lovely dining room. The menu was varied and definitely rebuilt Mum's appetite which was great. Plenty of activities on offer, gentle encouragement from professional staff but no pressure to join in if she didn't want to. From our first visit to look round we found all the staff, the admin staff, the carers, everybody very helpful and reassuring at a difficult time. They made the transition from hospital to care home to home less scary for mum and very welcoming and professional. Would highly recommend it.
06 August 2024
Upon entering the main doors you're greeted with a warm welcome which makes you feel at ease. The surroundings are pleasant in the main room and also up on the dementia floor. The staff are brilliant.
09 July 2024
Everything about the home was first class with lovely caring staff and wonderful accommodation.
21 June 2024
Had a lovely time here on respite. Really cared for, meals were delicious. Staff work really hard. I've felt safe and comfortable. Would recommend it - happy to come back again. My friends enjoyed a treat on me in the celebration room. All was perfect - many thanks.
07 June 2024
Dad has settled in well and quickly got accustomed to his new surroundings. Management and staff have been obliging and accommodating to his/our needs.
07 June 2024
Dad came to Sutton Park Grange for respite care after being in hospital for 5 weeks. He has had nothing but great things to say about the home, from the staff to meeting and getting to know other residents. The care given was second to none and as his son, I didn't have any concerns whatsoever about the care provided and knowing not only was he safe but also enjoying his time at the home doing lots of activities, being fed delicious food and being entertained on a daily basis. I would highly recommend the home both as respite or permanent for anyone who has a loved one whose needs have now altered.
16 May 2024
Mum has been a resident at Sutton Park Grange since February and I can honestly say that she hasn’t been happier for years! But it’s more than just happiness! My dad passed away after a 10-year battle with Alzheimer’s and as a result of caring for him, Mum’s world had become very small. Despite plenty of family support, she was lonely so we already see a huge change in her personality, which is worth everything. All care homes have daily ‘activities’ but the quantity and quality of the activities offered at Sutton are second to none. Above all, they are of genuine worth to the individual. The rooms are beautifully appointed, the food is varied and the cafe is a great meeting spot for genuine pleasure and company. The staff are friendly and supportive of the resident and the wider family. They genuinely care and remember details that matter. For the first time in many years, I know Mum is happy and rightfully enjoying herself in a safe and loving environment. She is enjoying life again.
Latest Reviews for Sutton Park Grange
31 March 2025
The resident continues to complain about the small size of the meals.I have spoken to management about this issue and there was an improvement but it seems to have fallen away again. My main concern is the failure of the home to administer prescribed medication on Monday 10th March. The resident rang me at approximately 7pm to say that she had not been given any of her medication on that day.She was breathless on the phone and said she felt really ill She said she had asked for her tablets and been told that they had not come .I rang the home at about7.40 pm and complained and asked them to rectify the situation. The resident rang me on the 11th at 10am to tell me she had just been given her medication.She was still breathless and I suggested she stayed in bed as she said she had not slept much. The resident has atrial fibrillation and high blood pressure and ensuring that she receives her prescribed medication is an essential component of her care.
20 March 2025
Choosing a permanent residential care home for mom, who has Alzheimer's, is definitely up there with the most difficult decisions we have ever had to take. We viewed many homes, but from the first time of visiting we were impressed with the level of professionalism, support, understanding and services being provided. There is a genuinely caring atmosphere, a respect for all the residents and understanding of what the whole family is going through. The facilities are well maintained and have the feel of a luxury hotel, whilst being safe, secure and fit for purpose. To our surprise and great pleasure we have just found out our 82 year old mom has a talent for drumming something she has never done in her life!
10 March 2025
Dad has now had several respite stays at Sutton Park Grange over the past few months, and what a wonderful place it is! The decor and ambience are incredible, but the staff are even better. The menu is varied and tasty, there are plenty of things to get involved in daily if you wish, but with the rooms as plush as they are, spending time catching up on your favorite TV in your room is also a good option. Dad is very impressed with Sutton Park Grange, so we can't recommend it enough!
14 February 2025
Dad was just in for a couple of weeks respite on the Ground floor. He settled in well assisted by the fact that he is already very familiar with everyone there as Mum is a permanent resident on the upper floor. The staff were all great as usual and made him feel very at home.
24 January 2025
I have been here as a friend/companion of a resident. The attention and care I have witnessed is excellent. Being away from one's home could not be better replaced then at Sutton Park Grange. Attention to detail and quality of the surroundings is second to none. Staff at all levels are kind, approachable and willing to help whenever needed. I would have no hesitation in recommending Sutton Park Grange to potential residents.
16 January 2025
Mom went into Sutton Park Grange for extended respite care after a spell in hospital. Her physical and mental health has greatly improved. She has enjoyed the variety of activities and trips out that the home offers as well as interacting with the carers and other residents. The home is exceptionally clean and offers a wide choice of meals to suit all tastes. All of the staff are very helpful, kind and supportive of mom's needs. I never worry when I leave after a visit. It is a lovely home with well-cared for residents.
08 January 2025
Our close friend was a resident in Sutton Park Grange Care Home from January 2024 to December 2024 and throughout his time in this home we found the facilities, service, and residential care given to our friend to be of the highest standard.
02 January 2025
Friendly staff, very professional with high standards. Happy my mum is being respected, understood and is settling into her new home. Food is lovely and plentiful. Good activities and everyone encouraged to join in.
29 October 2024
When my friend first went into the home I was worried but to see her to happy and well looked after has really put my mind at rest. She is stimulated by the numerous activities, every effort is made to include all the residents where possible. Staff are friendly and inviting, always ready to help, offering advice and support where necessary. A lovely friendly environment.
21 October 2024
My mum had respite care for 5 weeks at Sutton Park Grange. From the beginning, everything was absolutely wonderful. The home itself is 5-star looking. But what makes Sutton Park Grange spectacular is the staff. From all, nothing is too much trouble and always on hand for assistance. I would like to thank them all for taking great care of my mum. Wonderful and would highly recommend it. Thank you.
14 October 2024
The care home itself is beautifully decorated with lovely rooms. It has lovely friendly staff however the service to this service user was only adequate as carers did not listen to her requirements, i.e. did not administer medication on time, and her requests were ignored. The food was only adequate, small portions, only lukewarm and again carers did not always serve up the full menu i.e. starter, main, sweet. At times she only received one course. Carers seemed to forget about her. Also when requests were made for a hot drink they appeared to have forgotten about her. Also on one occasion she requested an early shower and was told she couldn't have one as the carer finished her shift at 8 am. This was 6:30 am. This is an expensive care home and in my opinion should provide a much better attitude towards their residents.
10 October 2024
The welcome we received when viewing was amazing. The leadership/admission team did everything to make Mum feel like an individual and accepted. Adaptations were made to suit her needs and I could not have asked for anything more.
02 October 2024
I have enjoyed my stay. Would highly recommend Sutton Park Grange.
14 August 2024
Mum needed convalescence after a hospital stay and Sutton Park Grange was ideal. The en-suite room was spacious and very clean with a large comfortable bed and plenty of storage. Excellent bathroom. The staff were lovely and took the time out to get to know Mum, providing the care she needed but also respecting the space she sometimes required. The food was excellent with a lovely dining room. The menu was varied and definitely rebuilt Mum's appetite which was great. Plenty of activities on offer, gentle encouragement from professional staff but no pressure to join in if she didn't want to. From our first visit to look round we found all the staff, the admin staff, the carers, everybody very helpful and reassuring at a difficult time. They made the transition from hospital to care home to home less scary for mum and very welcoming and professional. Would highly recommend it.
06 August 2024
Upon entering the main doors you're greeted with a warm welcome which makes you feel at ease. The surroundings are pleasant in the main room and also up on the dementia floor. The staff are brilliant.
09 July 2024
Everything about the home was first class with lovely caring staff and wonderful accommodation.
21 June 2024
Had a lovely time here on respite. Really cared for, meals were delicious. Staff work really hard. I've felt safe and comfortable. Would recommend it - happy to come back again. My friends enjoyed a treat on me in the celebration room. All was perfect - many thanks.
07 June 2024
Dad has settled in well and quickly got accustomed to his new surroundings. Management and staff have been obliging and accommodating to his/our needs.
07 June 2024
Dad came to Sutton Park Grange for respite care after being in hospital for 5 weeks. He has had nothing but great things to say about the home, from the staff to meeting and getting to know other residents. The care given was second to none and as his son, I didn't have any concerns whatsoever about the care provided and knowing not only was he safe but also enjoying his time at the home doing lots of activities, being fed delicious food and being entertained on a daily basis. I would highly recommend the home both as respite or permanent for anyone who has a loved one whose needs have now altered.
16 May 2024
Mum has been a resident at Sutton Park Grange since February and I can honestly say that she hasn’t been happier for years! But it’s more than just happiness! My dad passed away after a 10-year battle with Alzheimer’s and as a result of caring for him, Mum’s world had become very small. Despite plenty of family support, she was lonely so we already see a huge change in her personality, which is worth everything. All care homes have daily ‘activities’ but the quantity and quality of the activities offered at Sutton are second to none. Above all, they are of genuine worth to the individual. The rooms are beautifully appointed, the food is varied and the cafe is a great meeting spot for genuine pleasure and company. The staff are friendly and supportive of the resident and the wider family. They genuinely care and remember details that matter. For the first time in many years, I know Mum is happy and rightfully enjoying herself in a safe and loving environment. She is enjoying life again.