Submit a Review for Windsor Court Care Home
Lansdowne Crescent, Malvern, WR14 2AW
View Full Details of Windsor Court Care HomeLatest Reviews for Windsor Court Care Home
06 March 2025
Firstly, I want to give you a massive thank you for the care and attention both management and staff have showed and given to me during my short stay. I have to say at the beginning I was a little unsure but that quickly changed. The short stay has helped with the recovery from a major operation. Again, my thanks to everybody.
05 March 2025
I cannot express how grateful I am for the care Windsor Court provided for my wonderful Grandmother. The staff approached her and the rest of my family with person-centeredness, sensitivity and love. We all felt so welcome when visiting, including my Grandmother's very young Great Grandchildren who loved visiting Windsor Court and sitting in the bistro area with her. Despite having very complex care needs, she was looked after wonderfully and the staff worked so hard collaboratively with us as a family and outside care services to ensure she got the very best care. The food provided was exceptional and the chef did everything to deliver delicious and bespoke meals for my Grandmother's changing needs. The rooms are kept beautifully clean and the staff always have a friendly smile on their face. Thank you so much!
20 January 2025
The carers and the support staff are friendly and professional, and always cheerful. Nothing is too much trouble for them. The bistro on the ground floor is a welcoming space for both visitors and residents. The upstairs lounge is elegant and with a restful atmosphere. I feel my husband is very, very well looked after.
18 November 2024
Windsor Court worked rapidly and efficiently with the hospice and home team to arrange emergency 2-week respite for my mother. The transition experience was exceptional with every complex need and requirement listened to and activated. My mother is now permanently at WC. Every single member of staff shows kindness, professionalism, a sense of humour, friendship and support to my mother and all my family. WC is exceptional in every way from management, nursing, care workers, chef, hospitality, activity team, cleaning etc. We are most grateful to WC and its extremely high standards of care.
11 November 2024
A very warm welcome by all members of staff. Everyone gives time to actively listen to residents and visitors. Staff are very accessible and obliging. Kind, excellent nursing and care. Activities are varied and well-organised. Very sensitive and creative chefs, catering for specific needs - delicious, nutritious meals. Encouragement given to make the spacious rooms homely, friendly and expert hospitality. The design and surroundings of the building are safe, tasteful and comfortable. The spiritual needs of residents are well met. A very 'whole' and reassuring experience.
01 November 2024
A very welcoming and caring place, the staff could not have been more kind, and have offered us a great deal of their time. We are so pleased that the resident is here. The range of activities and the enthusiasm with which they are given is incredible.
23 October 2024
Having spent only two weeks here I have found everything very satisfactory and would certainly return if needed. Regarding food and drink, as I have cancer of the mouth the chef has certainly done their best to accommodate me, for which I was very grateful.
17 October 2024
My wife had fantastic care from all staff. She could not have asked for better.
10 May 2024
I recently visited my mother for the first time since she moved to Windsor Court, I was very impressed with the facilities. Over the four days that I visited, it was a pleasure to meet many members of staff, all of whom were very caring of my mother and took the time to ensure that her needs were met with a smile. The ladies at reception always greeted us with a smile, the activities were very engaging, and the chef served a delicious luncheon. The business manager was always there to answer questions. It was heartwarming to see my mother being so well cared for. Thank you
01 May 2024
My mum moved into Windsor Court in July last year. The rooms are spacious, well furnished and have quite a luxury feel about them. Mum has added pictures and soft furnishings from home which helps to give it a homely feel. The staff are lovely, really friendly and helpful. The activities program is great, with a wide variety of enjoyable things to do. The nursing care is very good and the communication from them if there are any issues is prompt and efficient. It is a pleasure to visit and they look after visitors and family members very well. It is a great relief to know that my mum is being so well looked after.
24 April 2024
We have moved our mother from Windsor Court to another care home for the following reasons: 1. Continuous use of agency staff, many of whom are not invested in the residents or are unsure of their role. 2. Low staff levels and reception left unattended on numerous occasions (usually when staff are smoking). 3. Failure to activate our mum's door alarm despite knowing that residents were entering her room and frightening her. This culminated in a resident entering her room with a cutlery knife. Thankfully I was there to intervene.
23 April 2024
My father arrived at Windsor Court with a complex array of health issues. We had looked at a number of care homes in the area, but meeting the manager and her team (and receptionist) was a 'game changer'. I knew I had found a 'home from home', somewhere he would be cared for and treated with respect and where we, as a family, would always be welcomed. It has been a marvellous experience for us all from start to finish. His final days and in particular his final hours could not gave been more peaceful. Thank you Windsor Court.
23 April 2024
My father had absolutely outstanding care. Most important to us was the kindness shown to all the family whilst visiting and the seamless interaction with the excellent GP practice which came to the terminal care my father needed. The respect from every member of staff throughout all my father's care was exemplary. Thank you from the bottom of our hearts. We were so pleased to have found such a beautiful place staffed by such beautiful people.
12 April 2024
For 31 months, except for Covid, I have visited the home and my wife almost every day. My welcome starting at reception is warm. The staff greet me politely and refer to me by name. They usually have a word with me about my wife's condition and her events. My wife and I have no complaints about her treatment or her care. I have not on any occasion heard a raised voice from any member of staff and I can only praise their patience and diligence. The ethos of the home is excellent and I am very glad to have chosen it for my wife's Alzheimer's care. A huge thank you from us to our optometrist who visits several homes has twice favourably commented on his experience at Windsor Court.
24 January 2024
I have found Dad has settled in nicely into his long-term care home. His needs are met as an individual with love, care and dignity. He feels secure and safe there and not at risk of falling over or not getting the care he now requires. Thank you Windsor Court. Truly grateful to you all for giving us peace of mind.
22 November 2023
A big thank you to everyone at Windsor Court who made the last days for my father peaceful. You also made the experience for the family more bearable. All the staff were fantastic and could not do enough for my father or us as a family. Thank you.
15 November 2023
My father-in-law has become a recent resident and he tells me that the care, food and lovely sauce is second to none here. It is a real pleasure to be able to be here and so well-loved.
30 October 2023
My father suffered a server stroke at the end of August. He suffered an infection as a result of the stroke and then contracted COVID-19 while in the hospital. My father also had Parkinson's disease, which further complicated things. The consultants decided that any further intervention was futile, and he was put on an end-of-life pathway and needed to be discharged to continue care. This was a very distressing and traumatic period for my father and mother, who are in their eighties. We contacted Windsor Court, and the advice and assistance we received from the manager on obtaining the NHS funding and the choices that my father was entitled to receive was absolutely invaluable; within 24 hours, my father was transferred from the hospital to Windsor Court, where he immediately received the proper level of nursing care he required to finally make him comfortable. The nursing staff were very professional and caring and treated my father with dignity. The ethos at Windsor Court is holistic, and caring for the residents and their families was very evident from all of the staff we encountered at this fantastic home.
21 September 2023
A very pleasant atmosphere to walk into. The staff are always helpful and courteous. The home is always spotlessly clean due to the excellent housekeeping team. There is a full programme of activities but often some are not suitable for people with impaired vision. Perhaps more could be done to address this. My mother enjoys the musical entertainment.
14 July 2023
A most helpful and cheerful staff. Nothing has been too much trouble for them. Would thoroughly recommend Windsor Court Care Home to anyone.
Latest Reviews for Windsor Court Care Home
06 March 2025
Firstly, I want to give you a massive thank you for the care and attention both management and staff have showed and given to me during my short stay. I have to say at the beginning I was a little unsure but that quickly changed. The short stay has helped with the recovery from a major operation. Again, my thanks to everybody.
05 March 2025
I cannot express how grateful I am for the care Windsor Court provided for my wonderful Grandmother. The staff approached her and the rest of my family with person-centeredness, sensitivity and love. We all felt so welcome when visiting, including my Grandmother's very young Great Grandchildren who loved visiting Windsor Court and sitting in the bistro area with her. Despite having very complex care needs, she was looked after wonderfully and the staff worked so hard collaboratively with us as a family and outside care services to ensure she got the very best care. The food provided was exceptional and the chef did everything to deliver delicious and bespoke meals for my Grandmother's changing needs. The rooms are kept beautifully clean and the staff always have a friendly smile on their face. Thank you so much!
20 January 2025
The carers and the support staff are friendly and professional, and always cheerful. Nothing is too much trouble for them. The bistro on the ground floor is a welcoming space for both visitors and residents. The upstairs lounge is elegant and with a restful atmosphere. I feel my husband is very, very well looked after.
18 November 2024
Windsor Court worked rapidly and efficiently with the hospice and home team to arrange emergency 2-week respite for my mother. The transition experience was exceptional with every complex need and requirement listened to and activated. My mother is now permanently at WC. Every single member of staff shows kindness, professionalism, a sense of humour, friendship and support to my mother and all my family. WC is exceptional in every way from management, nursing, care workers, chef, hospitality, activity team, cleaning etc. We are most grateful to WC and its extremely high standards of care.
11 November 2024
A very warm welcome by all members of staff. Everyone gives time to actively listen to residents and visitors. Staff are very accessible and obliging. Kind, excellent nursing and care. Activities are varied and well-organised. Very sensitive and creative chefs, catering for specific needs - delicious, nutritious meals. Encouragement given to make the spacious rooms homely, friendly and expert hospitality. The design and surroundings of the building are safe, tasteful and comfortable. The spiritual needs of residents are well met. A very 'whole' and reassuring experience.
01 November 2024
A very welcoming and caring place, the staff could not have been more kind, and have offered us a great deal of their time. We are so pleased that the resident is here. The range of activities and the enthusiasm with which they are given is incredible.
23 October 2024
Having spent only two weeks here I have found everything very satisfactory and would certainly return if needed. Regarding food and drink, as I have cancer of the mouth the chef has certainly done their best to accommodate me, for which I was very grateful.
17 October 2024
My wife had fantastic care from all staff. She could not have asked for better.
10 May 2024
I recently visited my mother for the first time since she moved to Windsor Court, I was very impressed with the facilities. Over the four days that I visited, it was a pleasure to meet many members of staff, all of whom were very caring of my mother and took the time to ensure that her needs were met with a smile. The ladies at reception always greeted us with a smile, the activities were very engaging, and the chef served a delicious luncheon. The business manager was always there to answer questions. It was heartwarming to see my mother being so well cared for. Thank you
01 May 2024
My mum moved into Windsor Court in July last year. The rooms are spacious, well furnished and have quite a luxury feel about them. Mum has added pictures and soft furnishings from home which helps to give it a homely feel. The staff are lovely, really friendly and helpful. The activities program is great, with a wide variety of enjoyable things to do. The nursing care is very good and the communication from them if there are any issues is prompt and efficient. It is a pleasure to visit and they look after visitors and family members very well. It is a great relief to know that my mum is being so well looked after.
24 April 2024
We have moved our mother from Windsor Court to another care home for the following reasons: 1. Continuous use of agency staff, many of whom are not invested in the residents or are unsure of their role. 2. Low staff levels and reception left unattended on numerous occasions (usually when staff are smoking). 3. Failure to activate our mum's door alarm despite knowing that residents were entering her room and frightening her. This culminated in a resident entering her room with a cutlery knife. Thankfully I was there to intervene.
23 April 2024
My father arrived at Windsor Court with a complex array of health issues. We had looked at a number of care homes in the area, but meeting the manager and her team (and receptionist) was a 'game changer'. I knew I had found a 'home from home', somewhere he would be cared for and treated with respect and where we, as a family, would always be welcomed. It has been a marvellous experience for us all from start to finish. His final days and in particular his final hours could not gave been more peaceful. Thank you Windsor Court.
23 April 2024
My father had absolutely outstanding care. Most important to us was the kindness shown to all the family whilst visiting and the seamless interaction with the excellent GP practice which came to the terminal care my father needed. The respect from every member of staff throughout all my father's care was exemplary. Thank you from the bottom of our hearts. We were so pleased to have found such a beautiful place staffed by such beautiful people.
12 April 2024
For 31 months, except for Covid, I have visited the home and my wife almost every day. My welcome starting at reception is warm. The staff greet me politely and refer to me by name. They usually have a word with me about my wife's condition and her events. My wife and I have no complaints about her treatment or her care. I have not on any occasion heard a raised voice from any member of staff and I can only praise their patience and diligence. The ethos of the home is excellent and I am very glad to have chosen it for my wife's Alzheimer's care. A huge thank you from us to our optometrist who visits several homes has twice favourably commented on his experience at Windsor Court.
24 January 2024
I have found Dad has settled in nicely into his long-term care home. His needs are met as an individual with love, care and dignity. He feels secure and safe there and not at risk of falling over or not getting the care he now requires. Thank you Windsor Court. Truly grateful to you all for giving us peace of mind.
22 November 2023
A big thank you to everyone at Windsor Court who made the last days for my father peaceful. You also made the experience for the family more bearable. All the staff were fantastic and could not do enough for my father or us as a family. Thank you.
15 November 2023
My father-in-law has become a recent resident and he tells me that the care, food and lovely sauce is second to none here. It is a real pleasure to be able to be here and so well-loved.
30 October 2023
My father suffered a server stroke at the end of August. He suffered an infection as a result of the stroke and then contracted COVID-19 while in the hospital. My father also had Parkinson's disease, which further complicated things. The consultants decided that any further intervention was futile, and he was put on an end-of-life pathway and needed to be discharged to continue care. This was a very distressing and traumatic period for my father and mother, who are in their eighties. We contacted Windsor Court, and the advice and assistance we received from the manager on obtaining the NHS funding and the choices that my father was entitled to receive was absolutely invaluable; within 24 hours, my father was transferred from the hospital to Windsor Court, where he immediately received the proper level of nursing care he required to finally make him comfortable. The nursing staff were very professional and caring and treated my father with dignity. The ethos at Windsor Court is holistic, and caring for the residents and their families was very evident from all of the staff we encountered at this fantastic home.
21 September 2023
A very pleasant atmosphere to walk into. The staff are always helpful and courteous. The home is always spotlessly clean due to the excellent housekeeping team. There is a full programme of activities but often some are not suitable for people with impaired vision. Perhaps more could be done to address this. My mother enjoys the musical entertainment.
14 July 2023
A most helpful and cheerful staff. Nothing has been too much trouble for them. Would thoroughly recommend Windsor Court Care Home to anyone.