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36 City Road, Chester, CH1 3AD
View Full Details of Belong ChesterLatest Reviews for Belong Chester
28 March 2025
After speaking to 63 homes in the northwest and visiting 23 I came across Belong. These homes are head and shoulders above any homes I've seen. When a place came up in Chester I was so happy to get my mum settled in. My mum has dementia so has some special ist requirements which I'm confident are being catered for. Modern, clean, great activities and staff!
14 February 2025
We are a family who work in various positions in 'healthcare' and have very high expectations. We had numerous recommendations by colleagues. To the important stuff, the care is phenomenal. I take Mum's washing home. If Mum was not toileted regularly I would know. She eats with gusto, beautiful food made from scratch, she had lost over a stone in hospital. She'll definitely put that back on watching her eat today! I asked Mum a couple of days ago, "Just between the two of us, what do you think?" She said, "It will never be home but the staff are all lovely, nothing is too much and I feel safe." Not bad for eleven days and I'm sure she'll feel more at home as time goes on. The progress that she has made emotionally is so wonderful to see. 'Church' today was a huge achievement and so important. The staff were so invested in making it happen. The Bridgegate team (you're amazing), thank you.
28 January 2025
My sister is a resident at Belong Chester, she is very happy here and well looked after and cared for, I am personally very happy with Belong and staff. She enjoys all the activities and singing in the choir and also being with the nursery children.
28 January 2025
My mum is a resident at Belong Chester, she has been there thirteen months now. I visited my mum several times during December. The atmosphere was amazing and Mum absolutely loved being there, the festivities were lovely and activities plentiful. The staff are always happy and cheerful and make a fuss of Mum which she loves. Mum is on Bridgegate household, it is peaceful, relaxing and fun to be in, I feel totally happy that she is being cared for in such a warm environment by such a caring team. The intergenerational experiences are amazing, the little ones certainly bring a lot of smiles to the residents.
28 January 2025
My mum moved into Bridgegate Household last July after attending experience days. I found making the decision to move Mum really difficult but I was supported from the start by professional, kind and thoughtful staff. Mum settled much better than I expected. The intergenerational focus is embedded into Belong and has made a significant difference to my mum's life. Staff know my mum well and with their support, Num has regained her confidence. There is a lot of laughter and warmth. Staff always look happy to be at work and they have time to listen and respond to any concerns. Belong supports the whole family and we couldn't recommend them highly enough.
24 January 2025
On the whole, I am very happy with my mum's care. I feel she is in a safe environment and is being looked after. Most of the staff/carers are excellent and understand my mum's condition. During visits, I can see how the carers help the other residents with their individual needs and can assess this further down the line, as my mum's needs also increase. On occasion, I will get two different answers from two carers and so I do not know which one is correct. Some things could be addressed: some of her clothes go missing and these have not been labelled and so we have done this ourselves on a lot of items. There is a name label tool in Belong but no one seems to know where it is. The app is a useful tool and I read it every morning and evening so see how my mum is. It does have a lot of duplications entered, I don't know if this is down to the staff making the entry or if the app has generic sentences or tick boxes.
22 January 2025
Belong Chester was the best of the many care homes I visited and we were very pleased to secure a place for Mum. It is very well thought out. Location is excellent. Rooms are modern, light, spacious and well-equipped with a big wet room and large windows. They are also air-conditioned, so nice and warm in the winter. Each household has a sunny balcony for warmer times. We particularly like the household set up which allows the small number of residents to get to know each other as they eat their meals together each day in the household dining room and sit together in the communal lounge. The recent Christmas parties were a nice touch. The household has a homely feel and Belong itself is very welcoming. Food is tasty and freshly cooked in the household. The ground-floor bistro is excellent. There is a carefully considered range of activities: we especially like the intergenerational dimension, with the weekly interactions with the kindergarten children. Staff are mostly kind and helpful.
19 September 2024
From reception to bistro to household to experience, the staff team generate warmth, welcome and compassion. My mum is a household resident on Bridgegate, We are beyond grateful for the care they give her, both physical and emotional.
19 September 2024
The best care home I have seen. The staff are outstanding and the level of care is second to none. I would recommend to anyone with relative's needing care.
16 September 2024
From the concept of a 'household' community within a larger one, intergenerational experiences, exceptional care and attention to detail, Belong Chester excels in every way. My father's experiences from settling in preporations and a full year now of care in this setting has been wonderful. The concept of a 'champion' to support and coordinate his care has meant it has been seamless. The celebration of his 98th birthday was the culmination of not only his hopes but ours as a family - true happiness.
16 September 2024
My wife entered the care home in August, since then I have been impressed by the compassion and care shown by all the staff myself and wife have had contact with. I have found a care home that I am happy for my wife to settle in, knowing that she will be well looked after and her needs will be met in a compassionate manner
09 September 2024
My father has been residing at Belong for more than twelve months. We think the place, its staff and the way it is run are excellent.
09 September 2024
My wife receives wonderful care in Belong. The staff are very helpful and caring and provide excellent support for all her needs. The Belong Gateway system enables me to find out all aspects of her care. She has the opportunity of taking part in various activities each day. She enjoys the range of food available including the option to either eat in her household or in the bistro.
06 September 2024
The team caring for my mother are wonderful. Mum has been with them now for nearly three years. She has always been cared for as an individual and is always beautifully turned out, with her hair done every week by the lovely ladies in the salon downstairs. The highlight of her week is the stay-and-play session with the nursery children - she comes much more into focus as soon as she sees them and really engages with them, joining in as much as she is able to with the activities. Mum is usually 'in a good place' each time I go to visit, and I am never worried that that will change when I leave. Staff are always happy to have my input and we work as a team to keep mum entertained and happy. The Admiral Nurse service is excellent and has helped me to cope with what can be a hard emotional journey for a daughter. This is something I could never have coped with without the support of everyone in Belong including the fabulous cleaners, everyone in the Bistro and the entertainment staff.
06 September 2024
My husband is relatively young to have dementia and it was always going to be difficult to find a suitable care home. After trialing one, it became quickly apparent that it wasn't the right fit for him. I can't find the words to explain how relieved I am to have found Belong Chester. From the cleaners, kitchen staff, carers to management, everyone has been kind, helpful and supportive. They are bending over backwards to try to understand and meet my husband's complex needs. I couldn't have found anywhere better!
06 September 2024
Belong is a modern, easily accessible care environment. By which, I mean spacious, totally wheelchair friendly, with access to many amenities for all, support for doing this and all in a friendly, small unit household. Visitors are welcomed and can support their loved ones through meal times, attend doctors' sessions, talk to trained care and medical staff easily and are never turned away. The facilities are excellent. Meals can be taken in the household or in the in-house bistro. Daily activities are run and any resident can attend these. Care staff will take residents but visitors are also encouraged to take relatives too. All staff are friendly and approachable. It feels like you are walking into an extended family environment. Best decision I've ever made.
24 July 2024
This is an amazing care home. The residents are treated as individuals and all their needs met quickly and with a smile. Medications are administered exactly as prescribed and individual preferences in meals are catered for. The building is purpose-built and the units are small and friendly with knowledgeable staff and exceptional cleanliness.
17 July 2023
My father became a resident of Belong Chester Care village recently. The admissions process and attention given to us by a particular member of staff and his team was first class. Since admission, the care and overall attention Dad has been given is simply excellent. I could not wish for him to be in a better environment. 10/10.
07 July 2023
Having never left my wife for many years, I was very apprehensive about leaving her whilst l took a short 5-day break. After being in Belong for a short time whilst checking in my wife, any worries I had, quickly disappeared. The friendliness, professionalism and facilities are second to none, basically a 5-star hotel vibe throughout. I stayed for a few hours to make sure my wife was ok, we sat in the sun on the balcony overlooking the comings and goings of Chester whilst being refreshed with drinks by the very attentive staff. I accepted an offer to have an evening meal along with my wife and other residents before I left. I left feeling totally confident that my wife was in exactly the right place. I cannot recommend Belong enough, do not hesitate to leave your loved one in their care.
23 June 2023
My sister joined Belong this year. I cannot praise the care, staff and facilities enough. Her general mood and well-being have changed dramatically. She is happy and loves the company and joins in all activities. It has been a huge relief to us as a family knowing we have chosen the right place for her. She couldn't be in a better place.
Latest Reviews for Belong Chester
28 March 2025
After speaking to 63 homes in the northwest and visiting 23 I came across Belong. These homes are head and shoulders above any homes I've seen. When a place came up in Chester I was so happy to get my mum settled in. My mum has dementia so has some special ist requirements which I'm confident are being catered for. Modern, clean, great activities and staff!
14 February 2025
We are a family who work in various positions in 'healthcare' and have very high expectations. We had numerous recommendations by colleagues. To the important stuff, the care is phenomenal. I take Mum's washing home. If Mum was not toileted regularly I would know. She eats with gusto, beautiful food made from scratch, she had lost over a stone in hospital. She'll definitely put that back on watching her eat today! I asked Mum a couple of days ago, "Just between the two of us, what do you think?" She said, "It will never be home but the staff are all lovely, nothing is too much and I feel safe." Not bad for eleven days and I'm sure she'll feel more at home as time goes on. The progress that she has made emotionally is so wonderful to see. 'Church' today was a huge achievement and so important. The staff were so invested in making it happen. The Bridgegate team (you're amazing), thank you.
28 January 2025
My sister is a resident at Belong Chester, she is very happy here and well looked after and cared for, I am personally very happy with Belong and staff. She enjoys all the activities and singing in the choir and also being with the nursery children.
28 January 2025
My mum is a resident at Belong Chester, she has been there thirteen months now. I visited my mum several times during December. The atmosphere was amazing and Mum absolutely loved being there, the festivities were lovely and activities plentiful. The staff are always happy and cheerful and make a fuss of Mum which she loves. Mum is on Bridgegate household, it is peaceful, relaxing and fun to be in, I feel totally happy that she is being cared for in such a warm environment by such a caring team. The intergenerational experiences are amazing, the little ones certainly bring a lot of smiles to the residents.
28 January 2025
My mum moved into Bridgegate Household last July after attending experience days. I found making the decision to move Mum really difficult but I was supported from the start by professional, kind and thoughtful staff. Mum settled much better than I expected. The intergenerational focus is embedded into Belong and has made a significant difference to my mum's life. Staff know my mum well and with their support, Num has regained her confidence. There is a lot of laughter and warmth. Staff always look happy to be at work and they have time to listen and respond to any concerns. Belong supports the whole family and we couldn't recommend them highly enough.
24 January 2025
On the whole, I am very happy with my mum's care. I feel she is in a safe environment and is being looked after. Most of the staff/carers are excellent and understand my mum's condition. During visits, I can see how the carers help the other residents with their individual needs and can assess this further down the line, as my mum's needs also increase. On occasion, I will get two different answers from two carers and so I do not know which one is correct. Some things could be addressed: some of her clothes go missing and these have not been labelled and so we have done this ourselves on a lot of items. There is a name label tool in Belong but no one seems to know where it is. The app is a useful tool and I read it every morning and evening so see how my mum is. It does have a lot of duplications entered, I don't know if this is down to the staff making the entry or if the app has generic sentences or tick boxes.
22 January 2025
Belong Chester was the best of the many care homes I visited and we were very pleased to secure a place for Mum. It is very well thought out. Location is excellent. Rooms are modern, light, spacious and well-equipped with a big wet room and large windows. They are also air-conditioned, so nice and warm in the winter. Each household has a sunny balcony for warmer times. We particularly like the household set up which allows the small number of residents to get to know each other as they eat their meals together each day in the household dining room and sit together in the communal lounge. The recent Christmas parties were a nice touch. The household has a homely feel and Belong itself is very welcoming. Food is tasty and freshly cooked in the household. The ground-floor bistro is excellent. There is a carefully considered range of activities: we especially like the intergenerational dimension, with the weekly interactions with the kindergarten children. Staff are mostly kind and helpful.
19 September 2024
From reception to bistro to household to experience, the staff team generate warmth, welcome and compassion. My mum is a household resident on Bridgegate, We are beyond grateful for the care they give her, both physical and emotional.
19 September 2024
The best care home I have seen. The staff are outstanding and the level of care is second to none. I would recommend to anyone with relative's needing care.
16 September 2024
From the concept of a 'household' community within a larger one, intergenerational experiences, exceptional care and attention to detail, Belong Chester excels in every way. My father's experiences from settling in preporations and a full year now of care in this setting has been wonderful. The concept of a 'champion' to support and coordinate his care has meant it has been seamless. The celebration of his 98th birthday was the culmination of not only his hopes but ours as a family - true happiness.
16 September 2024
My wife entered the care home in August, since then I have been impressed by the compassion and care shown by all the staff myself and wife have had contact with. I have found a care home that I am happy for my wife to settle in, knowing that she will be well looked after and her needs will be met in a compassionate manner
09 September 2024
My father has been residing at Belong for more than twelve months. We think the place, its staff and the way it is run are excellent.
09 September 2024
My wife receives wonderful care in Belong. The staff are very helpful and caring and provide excellent support for all her needs. The Belong Gateway system enables me to find out all aspects of her care. She has the opportunity of taking part in various activities each day. She enjoys the range of food available including the option to either eat in her household or in the bistro.
06 September 2024
The team caring for my mother are wonderful. Mum has been with them now for nearly three years. She has always been cared for as an individual and is always beautifully turned out, with her hair done every week by the lovely ladies in the salon downstairs. The highlight of her week is the stay-and-play session with the nursery children - she comes much more into focus as soon as she sees them and really engages with them, joining in as much as she is able to with the activities. Mum is usually 'in a good place' each time I go to visit, and I am never worried that that will change when I leave. Staff are always happy to have my input and we work as a team to keep mum entertained and happy. The Admiral Nurse service is excellent and has helped me to cope with what can be a hard emotional journey for a daughter. This is something I could never have coped with without the support of everyone in Belong including the fabulous cleaners, everyone in the Bistro and the entertainment staff.
06 September 2024
My husband is relatively young to have dementia and it was always going to be difficult to find a suitable care home. After trialing one, it became quickly apparent that it wasn't the right fit for him. I can't find the words to explain how relieved I am to have found Belong Chester. From the cleaners, kitchen staff, carers to management, everyone has been kind, helpful and supportive. They are bending over backwards to try to understand and meet my husband's complex needs. I couldn't have found anywhere better!
06 September 2024
Belong is a modern, easily accessible care environment. By which, I mean spacious, totally wheelchair friendly, with access to many amenities for all, support for doing this and all in a friendly, small unit household. Visitors are welcomed and can support their loved ones through meal times, attend doctors' sessions, talk to trained care and medical staff easily and are never turned away. The facilities are excellent. Meals can be taken in the household or in the in-house bistro. Daily activities are run and any resident can attend these. Care staff will take residents but visitors are also encouraged to take relatives too. All staff are friendly and approachable. It feels like you are walking into an extended family environment. Best decision I've ever made.
24 July 2024
This is an amazing care home. The residents are treated as individuals and all their needs met quickly and with a smile. Medications are administered exactly as prescribed and individual preferences in meals are catered for. The building is purpose-built and the units are small and friendly with knowledgeable staff and exceptional cleanliness.
17 July 2023
My father became a resident of Belong Chester Care village recently. The admissions process and attention given to us by a particular member of staff and his team was first class. Since admission, the care and overall attention Dad has been given is simply excellent. I could not wish for him to be in a better environment. 10/10.
07 July 2023
Having never left my wife for many years, I was very apprehensive about leaving her whilst l took a short 5-day break. After being in Belong for a short time whilst checking in my wife, any worries I had, quickly disappeared. The friendliness, professionalism and facilities are second to none, basically a 5-star hotel vibe throughout. I stayed for a few hours to make sure my wife was ok, we sat in the sun on the balcony overlooking the comings and goings of Chester whilst being refreshed with drinks by the very attentive staff. I accepted an offer to have an evening meal along with my wife and other residents before I left. I left feeling totally confident that my wife was in exactly the right place. I cannot recommend Belong enough, do not hesitate to leave your loved one in their care.
23 June 2023
My sister joined Belong this year. I cannot praise the care, staff and facilities enough. Her general mood and well-being have changed dramatically. She is happy and loves the company and joins in all activities. It has been a huge relief to us as a family knowing we have chosen the right place for her. She couldn't be in a better place.