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Evershed Fields, Soham, Ely, CB7 6BE
View Full Details of Townsend ManorLatest Reviews for Townsend Manor
17 April 2025
My father has been a resident since may 2023 We have found the home short staffed on a lot of a occasions especially Sundays The home has been through a lot of staff sometimes you feel they are only there for the money some of them not because they want to help with their heart My father has been in 3 homes now and they are pretty much the same Morar has fantastic facilities and was lovely and new when dad moved in We are finding now that dad is more bed bound with his condition which is where he needs most care that this is not happening it seems too much of a chore for the staff to help him some of the time He is not capable of reaching to get a drink or food off the table nearby so he starves and don't drink much sometimes as the staff don't have time to sit with him on occasions My family could complain a lot just lately but we don't as we don't want dad kicked out Dad has a sore on his bum which don't heel after months just got worse to grade 3 grade 2 is bad lays in wet pad
15 April 2025
My husband has only been in the home since January 2025, but has been treated really well by everyone there. He seems to be very happy, which makes me feel happy too. The food is also very good. I can't fault the care home in any way.
11 April 2025
My husband came home in a happy mood, other cares homes he came home with his head down and sad, overall one hundred percent happy. Has asked if he can come back, to me that says it all.
24 March 2025
I am very happy with how my husband is looked after at Townsend Manor. The staff are very supportive, kind, respectful & caring. I cannot fault the care & service we have received. Well done & thank you
20 March 2025
My Mum has been in Townsend Manor for two years now and the loving care she receives from the staff has definitely prolonged and improved her life.. Townsend Manor is warm, very clean and the staff are dedicated and kind to both residents and their visitors. The only problem my Mum mentions is that particularly at weekends, her alarm buzzer doesn't always get answered. I would like this to be addressed.
19 March 2025
I have found Townsend Manor Care Home a very nice place indeed. The staff are kindly - friendly and caring- nothing being too much trouble. Their patience is remarkable. It is a modern building with lots of facilities- more than i expected. Sometimes when they are busy their are delays responding to the call button- but when the emergency button is used they are there straight away. i think it would given that nowhere is PERFECT Townsend Manor comes pretty close. The food at Townsend Manor is very good and i would compare it to restaurant quality.
19 March 2025
I was never sure how my mum would adapt to living within a care home environment after living in a house that was isolated , but with us having the ability and support from the home management we personalised her room with pictures and some furniture from home and we created her a tub garden outside her door . Mum now has a real connection with the staff who look after her and her sense of humour can be quite infectious , she now very much feels at home at Townsend and has become very settled , she can never speak highly enough of the staff and the care and consideration they show to her , my sister and feel if we have an issue with anything we can talk to someone to resolve it
13 March 2025
To put Mum into the care of all at Townsend Manor was the hardest decision of our lives and the guilt we feel has been overwhelming. But we have been reassured by the manager and her team, who have shown nothing but kindness and professionalism towards our Mum and indeed our family that we now know this is the right move for Mum. The care staff are all amazing and we have seen them many times now encouraging and interacting with residents, and you feel they genuinely care and love their profession - they make a difference! The home is clean and well cared for, the food is exceptional and we love the coffee shop area, where tea and cake with Mum feels like a treat. There are numerous activities planned during the week and it's a personal choice if residents choose to join in, but they are encouraged to and it's nice to see residents enjoying themselves. There are areas that need improvement, but nothing in life is perfect, but this home is as near as you can get - a home from Home
31 January 2025
My Mother has lived in Townsend Manor since May 2024. She was admitted after several weeks in hospital after an infection and following falls. She had a few previous admissions to hospital and it became clear that, aged 99, she needed 24-hour care. She received a very warm welcome from all the staff - had a lovely ensuite bedroom with a door to the garden. Her care has been excellent, the activities provided have generally improved her quality of life and she and I know she is in the best possible place.
30 January 2025
My dad has been a resident at Townsend Manor since November 2022. He is constantly praising the excellent care he receives and how much he loves all the staff. Whenever I visit the staff are always friendly and will answer any questions I have on my dad's care. Sadly he does not like to go out of his lounge so does not benefit from the excellent facilities, however, the activities staff do engage with him and encourage him to get involved. I am often there at mealtimes and have eaten at the home with our family and the food is excellent. The chefs go out of their way to ask if there is any particular food he would like which is great. The manageress is is often in early in the mornings and she is very approachable and supportive and listens to any comments or questions. I feel that the home is a friendly and welcoming place and I feel like the staff goes above and beyond to make Dad feel safe and happy.
28 January 2025
The care home resembles a 4/5 star hotel but sadly although the staff remain kind, caring and vigilant, it's clear that staff numbers have dropped since Mum arrived and sometimes they are at full stretch to cater for the needs of the residents. I do feel sometimes it seems a bit sparse on staff around the home and at times Mum is still in bed at 11 am waiting for her personal care. The care home is always clean, tidy and warm and welcoming and the family are grateful that there are no restrictions on visiting and agree that with Mums' limitations she is now in the best place.
28 January 2025
My mum has been a resident at Townsend Manor for 10 months now and in that time she has been well looked after. Despite her age and disabilities she takes part in many great activities that are on offer. She is happy and has made new friends as well as caught up with many she hasn't seen for a while. She has built up good relationships with all her carers and everyone who supports her. The medical support on hand means I don't have to worry as much as did before she moved in.
28 January 2025
I highly recommend Townsend Manor. My mother and I have only been met with kindness, patience and understanding from all of the staff. They have done everything to help my mum settle and to make sure my mum has the correct medication and care. Townsend Manor home is beautifully decorated and has a feeling of calm. The food is of a high standard and always well presented. The cafe area downstairs is a lovely touch.
28 January 2025
My mother has settled quickly into her spacious room and reports everyone is lovely to her and the food is good. She's enjoying having daily showers in her own wet room. Staff are kind and sensitive to her needs. They have encouraged her to be more mobile and social, where previously she had isolated herself because of her hearing difficulties. The staff are always welcoming and helpful. My mother has enjoyed some of the activities when someone has helped her to access them. She loves the Bistro area when we visit, especially the cake! As visitors, we always feel welcome and relaxed.
28 January 2025
We are generally pleased with the care that my uncle receives. I have, however, spoken to a staff member about the state of my uncle's clothes. He has several nice shirts, jumpers and trousers, but we often find him in grubby clothes. I've tried to encourage him to put his clothes out for washing, but he says he will wash them himself, which he doesn't. The staff member I spoke to is going to check his wardrobe, get rid of anything not worth keeping and make sure that anything grubby gets washed. Otherwise he seems quite happy at Townsend.
28 January 2025
The care my mother receives is very good, there are a few negatives but on the whole I am very happy. It does slightly shock me that there are often services not working fridges, dishwashers. Which I think are a given in quality care homes. The staff are delightful and always on hand although occasionally there has been no staff in the sitting room where my mother sits.
24 January 2025
In general, the home is now looking tardy, including upholstery that is not looking as clean as it should. They have some very good carers, but some that are seem to do their job without going that extra distance. The events near Christmas were good, but in no small part due to events that were organised by friends/relatives of the residents; over the last year they have, on occasion, been lacking, although I appreciate it will be difficult to cater for all residents. As for value for money, regrettably no longer the case.
24 January 2025
My dad moved into Townsend Manor on the 18th August 2023. On 1st January 2024 the fees were increased by 10%. I was not at all happy with this increase as my dad had only been there fir 4.5 months. The manager said she would put our case forward but nothing happened. Now I have been given another increase of 9.9% which I feel is totally unacceptable. Despite numerous residents including myself requesting a visit from head office to discuss, this has not materialised. The area manager attended the meeting but could tell us nothing. My dad has dementia but can still carry out his own personal care, dressing and toilet needs, therefore he requires very minimal attention from the staff. Dad has had a few falls since being in the home, some of which we were not notified about. We had to ask why he had a plaster on his forehead. Given the standard and level of care provided, I feel we are being overcharged already, prior to any further increase.
14 January 2025
The support my dad receives is very good, staff are all very friendly, manager is very easy to approach with all problems, Dad enjoys the activities.
14 January 2025
This care home have gone above and beyond to make sure my husband is happy and settled. He has some lovely carers who know him so well and this helps to get him to get the best care he needs. They are always willing to try new things, listen to our ideas and they have all supported me and our children as well as my husband.
Latest Reviews for Townsend Manor
17 April 2025
My father has been a resident since may 2023 We have found the home short staffed on a lot of a occasions especially Sundays The home has been through a lot of staff sometimes you feel they are only there for the money some of them not because they want to help with their heart My father has been in 3 homes now and they are pretty much the same Morar has fantastic facilities and was lovely and new when dad moved in We are finding now that dad is more bed bound with his condition which is where he needs most care that this is not happening it seems too much of a chore for the staff to help him some of the time He is not capable of reaching to get a drink or food off the table nearby so he starves and don't drink much sometimes as the staff don't have time to sit with him on occasions My family could complain a lot just lately but we don't as we don't want dad kicked out Dad has a sore on his bum which don't heel after months just got worse to grade 3 grade 2 is bad lays in wet pad
15 April 2025
My husband has only been in the home since January 2025, but has been treated really well by everyone there. He seems to be very happy, which makes me feel happy too. The food is also very good. I can't fault the care home in any way.
11 April 2025
My husband came home in a happy mood, other cares homes he came home with his head down and sad, overall one hundred percent happy. Has asked if he can come back, to me that says it all.
24 March 2025
I am very happy with how my husband is looked after at Townsend Manor. The staff are very supportive, kind, respectful & caring. I cannot fault the care & service we have received. Well done & thank you
20 March 2025
My Mum has been in Townsend Manor for two years now and the loving care she receives from the staff has definitely prolonged and improved her life.. Townsend Manor is warm, very clean and the staff are dedicated and kind to both residents and their visitors. The only problem my Mum mentions is that particularly at weekends, her alarm buzzer doesn't always get answered. I would like this to be addressed.
19 March 2025
I have found Townsend Manor Care Home a very nice place indeed. The staff are kindly - friendly and caring- nothing being too much trouble. Their patience is remarkable. It is a modern building with lots of facilities- more than i expected. Sometimes when they are busy their are delays responding to the call button- but when the emergency button is used they are there straight away. i think it would given that nowhere is PERFECT Townsend Manor comes pretty close. The food at Townsend Manor is very good and i would compare it to restaurant quality.
19 March 2025
I was never sure how my mum would adapt to living within a care home environment after living in a house that was isolated , but with us having the ability and support from the home management we personalised her room with pictures and some furniture from home and we created her a tub garden outside her door . Mum now has a real connection with the staff who look after her and her sense of humour can be quite infectious , she now very much feels at home at Townsend and has become very settled , she can never speak highly enough of the staff and the care and consideration they show to her , my sister and feel if we have an issue with anything we can talk to someone to resolve it
13 March 2025
To put Mum into the care of all at Townsend Manor was the hardest decision of our lives and the guilt we feel has been overwhelming. But we have been reassured by the manager and her team, who have shown nothing but kindness and professionalism towards our Mum and indeed our family that we now know this is the right move for Mum. The care staff are all amazing and we have seen them many times now encouraging and interacting with residents, and you feel they genuinely care and love their profession - they make a difference! The home is clean and well cared for, the food is exceptional and we love the coffee shop area, where tea and cake with Mum feels like a treat. There are numerous activities planned during the week and it's a personal choice if residents choose to join in, but they are encouraged to and it's nice to see residents enjoying themselves. There are areas that need improvement, but nothing in life is perfect, but this home is as near as you can get - a home from Home
31 January 2025
My Mother has lived in Townsend Manor since May 2024. She was admitted after several weeks in hospital after an infection and following falls. She had a few previous admissions to hospital and it became clear that, aged 99, she needed 24-hour care. She received a very warm welcome from all the staff - had a lovely ensuite bedroom with a door to the garden. Her care has been excellent, the activities provided have generally improved her quality of life and she and I know she is in the best possible place.
30 January 2025
My dad has been a resident at Townsend Manor since November 2022. He is constantly praising the excellent care he receives and how much he loves all the staff. Whenever I visit the staff are always friendly and will answer any questions I have on my dad's care. Sadly he does not like to go out of his lounge so does not benefit from the excellent facilities, however, the activities staff do engage with him and encourage him to get involved. I am often there at mealtimes and have eaten at the home with our family and the food is excellent. The chefs go out of their way to ask if there is any particular food he would like which is great. The manageress is is often in early in the mornings and she is very approachable and supportive and listens to any comments or questions. I feel that the home is a friendly and welcoming place and I feel like the staff goes above and beyond to make Dad feel safe and happy.
28 January 2025
The care home resembles a 4/5 star hotel but sadly although the staff remain kind, caring and vigilant, it's clear that staff numbers have dropped since Mum arrived and sometimes they are at full stretch to cater for the needs of the residents. I do feel sometimes it seems a bit sparse on staff around the home and at times Mum is still in bed at 11 am waiting for her personal care. The care home is always clean, tidy and warm and welcoming and the family are grateful that there are no restrictions on visiting and agree that with Mums' limitations she is now in the best place.
28 January 2025
My mum has been a resident at Townsend Manor for 10 months now and in that time she has been well looked after. Despite her age and disabilities she takes part in many great activities that are on offer. She is happy and has made new friends as well as caught up with many she hasn't seen for a while. She has built up good relationships with all her carers and everyone who supports her. The medical support on hand means I don't have to worry as much as did before she moved in.
28 January 2025
I highly recommend Townsend Manor. My mother and I have only been met with kindness, patience and understanding from all of the staff. They have done everything to help my mum settle and to make sure my mum has the correct medication and care. Townsend Manor home is beautifully decorated and has a feeling of calm. The food is of a high standard and always well presented. The cafe area downstairs is a lovely touch.
28 January 2025
My mother has settled quickly into her spacious room and reports everyone is lovely to her and the food is good. She's enjoying having daily showers in her own wet room. Staff are kind and sensitive to her needs. They have encouraged her to be more mobile and social, where previously she had isolated herself because of her hearing difficulties. The staff are always welcoming and helpful. My mother has enjoyed some of the activities when someone has helped her to access them. She loves the Bistro area when we visit, especially the cake! As visitors, we always feel welcome and relaxed.
28 January 2025
We are generally pleased with the care that my uncle receives. I have, however, spoken to a staff member about the state of my uncle's clothes. He has several nice shirts, jumpers and trousers, but we often find him in grubby clothes. I've tried to encourage him to put his clothes out for washing, but he says he will wash them himself, which he doesn't. The staff member I spoke to is going to check his wardrobe, get rid of anything not worth keeping and make sure that anything grubby gets washed. Otherwise he seems quite happy at Townsend.
28 January 2025
The care my mother receives is very good, there are a few negatives but on the whole I am very happy. It does slightly shock me that there are often services not working fridges, dishwashers. Which I think are a given in quality care homes. The staff are delightful and always on hand although occasionally there has been no staff in the sitting room where my mother sits.
24 January 2025
In general, the home is now looking tardy, including upholstery that is not looking as clean as it should. They have some very good carers, but some that are seem to do their job without going that extra distance. The events near Christmas were good, but in no small part due to events that were organised by friends/relatives of the residents; over the last year they have, on occasion, been lacking, although I appreciate it will be difficult to cater for all residents. As for value for money, regrettably no longer the case.
24 January 2025
My dad moved into Townsend Manor on the 18th August 2023. On 1st January 2024 the fees were increased by 10%. I was not at all happy with this increase as my dad had only been there fir 4.5 months. The manager said she would put our case forward but nothing happened. Now I have been given another increase of 9.9% which I feel is totally unacceptable. Despite numerous residents including myself requesting a visit from head office to discuss, this has not materialised. The area manager attended the meeting but could tell us nothing. My dad has dementia but can still carry out his own personal care, dressing and toilet needs, therefore he requires very minimal attention from the staff. Dad has had a few falls since being in the home, some of which we were not notified about. We had to ask why he had a plaster on his forehead. Given the standard and level of care provided, I feel we are being overcharged already, prior to any further increase.
14 January 2025
The support my dad receives is very good, staff are all very friendly, manager is very easy to approach with all problems, Dad enjoys the activities.
14 January 2025
This care home have gone above and beyond to make sure my husband is happy and settled. He has some lovely carers who know him so well and this helps to get him to get the best care he needs. They are always willing to try new things, listen to our ideas and they have all supported me and our children as well as my husband.