Submit a Review for Wheldale Heights
Wheldon Road, Castleford, WF10 2PY
View Full Details of Wheldale HeightsLatest Reviews for Wheldale Heights
16 October 2024
Cannot speak highly enough of the staff here. The care and attention my father receives is second to none. Nothing is too much trouble. The facilities and building in general cannot be faulted. The food here is a really good standard. All round very pleased with service.
09 August 2024
Initially on moving, there were some concerns and worries, however, after meeting and sharing concerns we were supported and actions were taken. Over time we have built relationships with the staff and found them to be very welcoming and attentive, they will always make us aware of any incident keeping us up to date. The staff are friendly and the home is exceptionally clean and smells fresh. There are good staffing levels and over the time my dad has been within the home there have been changes to his medication for the better. The only issue is around laundry and clothes shrinking, but I know when I leave I do not need to worry about the care and support my dad is given. We are always aware of activities and where my dad has been and we are very grateful to the lady in activities to spend the time with him.
31 July 2024
My dad has been at Wheldale for almost a year now and I am thankful that he was able to be offered a place there. As it had recently opened when he arrived, there were initially some teething problems whilst a regular team of staff was being established. However, any concerns I had were listened to and dealt with. The staff genuinely care about my dad and he has a fantastic relationship with some of them. When I visit the atmosphere is lovely and the residents are happy, I take my children to visit their grandad and I have no concerns with them visiting there whatsoever, I feel that the staff know us as well as they know my dad. Whilst it was heartbreaking to accept that Dad was unable to look after himself due to advanced dementia and needed to be in a care home, I am grateful to all the staff at Wheldale for making it his home.
09 January 2024
The care home is tidy and newly refurbished. The staff were helpful. But after a few weeks, none were left and it was all agency staff. They couldn't deal with the equipment. They're not equipped to deal with residents with breathing-related illnesses. We've moved him to another home where he'll be safe.
24 October 2023
I am so thankful that my dad has finally arrived at the perfect place for him! After such heartache and distress as a daughter, witnessing my dad suffer so much due to advanced dementia, I cannot thank the staff enough for their support and dedication. I have been totally overwhelmed by each and every member of staff that we have met. They have built very special bonds with my dad and engaged him in valuable activities. On top of that, each and every person has gone above and beyond to support us as a family. To all of the staff, you are super human in my opinion and I am forever grateful! Thank you.
17 October 2023
I am very pleased with the care my grandad is receiving at Wheldale Heights. The staff are extremely friendly and caring and cannot do enough to support both the residents and their families. It is hard for any family to have their loved one in care. However, the fact that your loved one is being cared for by people as lovely as the staff at Wheldale, makes it much easier. All of the staff members from admin to management and nursing staff go above and beyond and show a genuine interest in the people in their care. I cannot thank them enough for ensuring my grandad is safe, well cared for and happy.
26 July 2023
My husband who has Huntington's Disease has been one of the first residents at Wheldale Heights. From day one his presentation has greatly improved, he is more trusting of the staff than previously and allows them to aid him in all aspects of his daily routine and personal care. From the administrative staff to all the care team, they have been absolutely fantastic with him. If there have been any issues I have been kept fully informed and for the first time in a long time feel able to release the reins for someone else to take over and care for him. Wheldale Heights itself is a brand new building and is absolutely amazing. It has all the amenities you would expect for this type of establishment. My husband's room can only be described as fantastic. It is a large ensuite room giving him the privacy he needs and the space to move about in comfort. I would highly recommend Wheldale to anyone who needs a service of this type. Thank you to all the staff and keep up the brilliant work.
Latest Reviews for Wheldale Heights
16 October 2024
Cannot speak highly enough of the staff here. The care and attention my father receives is second to none. Nothing is too much trouble. The facilities and building in general cannot be faulted. The food here is a really good standard. All round very pleased with service.
09 August 2024
Initially on moving, there were some concerns and worries, however, after meeting and sharing concerns we were supported and actions were taken. Over time we have built relationships with the staff and found them to be very welcoming and attentive, they will always make us aware of any incident keeping us up to date. The staff are friendly and the home is exceptionally clean and smells fresh. There are good staffing levels and over the time my dad has been within the home there have been changes to his medication for the better. The only issue is around laundry and clothes shrinking, but I know when I leave I do not need to worry about the care and support my dad is given. We are always aware of activities and where my dad has been and we are very grateful to the lady in activities to spend the time with him.
31 July 2024
My dad has been at Wheldale for almost a year now and I am thankful that he was able to be offered a place there. As it had recently opened when he arrived, there were initially some teething problems whilst a regular team of staff was being established. However, any concerns I had were listened to and dealt with. The staff genuinely care about my dad and he has a fantastic relationship with some of them. When I visit the atmosphere is lovely and the residents are happy, I take my children to visit their grandad and I have no concerns with them visiting there whatsoever, I feel that the staff know us as well as they know my dad. Whilst it was heartbreaking to accept that Dad was unable to look after himself due to advanced dementia and needed to be in a care home, I am grateful to all the staff at Wheldale for making it his home.
09 January 2024
The care home is tidy and newly refurbished. The staff were helpful. But after a few weeks, none were left and it was all agency staff. They couldn't deal with the equipment. They're not equipped to deal with residents with breathing-related illnesses. We've moved him to another home where he'll be safe.
24 October 2023
I am so thankful that my dad has finally arrived at the perfect place for him! After such heartache and distress as a daughter, witnessing my dad suffer so much due to advanced dementia, I cannot thank the staff enough for their support and dedication. I have been totally overwhelmed by each and every member of staff that we have met. They have built very special bonds with my dad and engaged him in valuable activities. On top of that, each and every person has gone above and beyond to support us as a family. To all of the staff, you are super human in my opinion and I am forever grateful! Thank you.
17 October 2023
I am very pleased with the care my grandad is receiving at Wheldale Heights. The staff are extremely friendly and caring and cannot do enough to support both the residents and their families. It is hard for any family to have their loved one in care. However, the fact that your loved one is being cared for by people as lovely as the staff at Wheldale, makes it much easier. All of the staff members from admin to management and nursing staff go above and beyond and show a genuine interest in the people in their care. I cannot thank them enough for ensuring my grandad is safe, well cared for and happy.
26 July 2023
My husband who has Huntington's Disease has been one of the first residents at Wheldale Heights. From day one his presentation has greatly improved, he is more trusting of the staff than previously and allows them to aid him in all aspects of his daily routine and personal care. From the administrative staff to all the care team, they have been absolutely fantastic with him. If there have been any issues I have been kept fully informed and for the first time in a long time feel able to release the reins for someone else to take over and care for him. Wheldale Heights itself is a brand new building and is absolutely amazing. It has all the amenities you would expect for this type of establishment. My husband's room can only be described as fantastic. It is a large ensuite room giving him the privacy he needs and the space to move about in comfort. I would highly recommend Wheldale to anyone who needs a service of this type. Thank you to all the staff and keep up the brilliant work.