Latest Reviews for Iceni House
18 March 2024
My mother was allocated here for respite so we didn't choose it. I would have no hesitation in using this care home if needed in the future. It was very welcoming and the office staff were always happy to speak to me about any queries. There were activities that my mother was encouraged to take part in. Also, residents were assisted to get to the dining room for lunch so they went always in their rooms. Only one problem, the TV controls were very small and difficult to use.
13 March 2024
My brother has only been in Iceni for 2 weeks so not seen activities yet as still settling in. I have been impressed by the calm atmosphere there. The staff soon learned my brother's name and they all spoke to him. The staff have been chosen so well, they are happy to answer questions. I'm not sure you could find a better place (value for money isn't my concern.).
02 October 2023
We really rate Iceni House Care Home as first-class in every way, pleasant and attentive staff at all levels, it's a real "home" for my sister. Well done all of you.
26 September 2023
My relative is generally well looked after and treated with care and respect, but there are a couple of things that worry the family. 1. Hydration - often visited in mornings and afternoons and no hot drinks are offered to the residents. Cartons in the lounge and juice in rooms. Residents are not all able to get to them or have ability to ask. Staff are usually very, very busy and don't have time to do this. 2. Soap - Sanitiser is available but no soap. Sticky fingers etc need soap and warm water - not sanitiser rubbed in as well. 3. Cleanliness - the cleaners are brilliant and work very hard on main rooms and shared spaces. My relative can be messy and I feel the chair, table and sides of bed need a spruce up. 4. Activities - when happening good and girls are great would be lovely to see a bit more going on.
22 June 2023
Prior to my father's transfer here in April, I visited Iceni House Care Home amongst several other care homes in the surrounding area. I found the staff warm and welcoming. The home is clean and fresh smelling, speaking to other relatives I was decided that of the several homes visited that day, Iceni was the best choice. The home has an atmosphere of warmth, friendliness and is very welcoming. The staff, both managerial and care, are caring, compassionate and cheerful and importantly, adaptable to Dad's changing circumstances and very supportive of me and my sister, keeping me informed of any change in Dad’s circumstances or care. Due to Dad's declining health, he requires assistance with his nutrition, hydration and general hygiene, this care is carried out with gentleness and compassion. Meals are always hot when served, well presented and nutritious. Importantly, Dad appears happy, he responds positively to members of the care team when they come to see him, whether for care needs or just to say hello.
13 June 2023
The staff are some of the nicest people you could meet, they are very caring, professional and look like they enjoy their work. I feel very comfortable knowing my mother is getting the best care in the area. Well done to all the staff and management at Iceni House Care Home, you're doing a great job. Thank you.
07 June 2023
Prior to Dad becoming a resident, I visited Iceni House Care Home and was given a very informative tour of the home. I was introduced to staff who were very cheerful and helpful. The residents were always happy and clean and contented, they were well cared for. The home always looked and smelt clean and tidy. Dad's room was very pleasant and comfortable. We were invited to join in with activities when we were there which were always well attended by the residents. Dad was very happy there. He was well fed with a good choice of food. I couldn't have asked for anywhere better for Dad to spend his remaining days.
23 February 2022
My stepfather was placed here by the hospital for assessment. The facilities and room are fine. I did not like this home at all. Many of my observations relate to what I later found out were the same observations in their last full and very unflattering Inspection. My stepfather's room was freezing when I arrived to visit him - no heating on and he was complaining about being so cold - even I was cold in his room! No dentures in so he couldn't eat his meals, and no help with eating, despite obvious problems feeding himself. Then denials he ever had his dentures on arrival, that their paperwork said he had no dentures on arrival - despite them finally sending me them later after I refused to let him go back there after a serious fall. Very young staff everywhere and a management that needs a better grip, and a stronger presence. The home that he subsequently moved to was a delight and so different to this one.
18 October 2021
My mum has been really well cared for, all the staff go the extra mile to try and make sure she is settling in following her move here from hospital. My mum is full of praise for the kindness and the excellent care. The home has a positive, happy atmosphere. The food is excellent and the environment is clean, bright and comfortable.
14 April 2021
Our experience of care homes was only from what we had seen on the TV news! So we were terrified of sending our dad to a care home for rehab after a hospital stay. But we could not have been more relieved. Throughout Dad's stay, every member of staff was kind, compassionate, supportive but to us, most crucially in the middle of a pandemic when we could not see our dad, their communication was second to none - and we tested them to their limits with daily phone calls, questions and demands. They did everything we asked - and more - and got our dad well and back home. We are grateful to them for treating Dad with dignity and respect.
14 March 2021
I cannot fault Iceni House Care Home at all. I was initially worried reading reviews of a year ago, but they have definitely turned things around. Lovely manager and all staff. They took excellent care of my mum from July 2020 to Feb 2021. They seemed to really care about her and her needs. She needed a special chair at one point which was massively delayed due to an NHS delay - The manager and others took this on and constantly reminded until it was received. The staff became like a second family to me before my mum passed away, they allowed pilot visiting during covid which worked well, and in my mum's last week they allowed me to visit whenever I wanted (after 30 min daily covid tests). A great example to other care homes - Iceni House made it work. A big thank you to them all.
10 March 2021
As unfortunately, due to the virus I can only comment on rather a limited experience of being able to talk to my husband through a perspex screen - so as yet have not really fully experienced the home.
19 August 2020
My husband is very settled and well looked after. We have regular updates and all information is provided when asked. The home is a safe place and always clean and tidy. The staff are friendly and helpful. Always looking after their customers.
04 August 2020
Excellent care is given to my mother at all times. Activities on a regular basis, food and refreshments regular and a nice variety. Would definitely recommend this home to a friend. We were very apprehensive with the transition from hospital however the staff quickly resolved any of our worries as a family.
24 July 2020
My mother is now coming up to her 92nd birthday and been a resident at the care home for 1 year. In this time she has improved in her mobile health due, I am sure, to the regular exercise. Being the inky close surviving relative living some few miles away, I have been kept well informed of Mother's welfare ar all times. And the staff always make you were welcome, it's like one big family.
18 December 2019
Having visited my mum at Iceni House at all times of the day and night, without prior notice we were delighted to find Mum happy, well dressed, fed, clean and contented as well as being supervised by staff on every occasion. The staff were kind, caring and on hand at all times and made Mum's stay a very happy and comfortable one.
16 October 2019
I have found the staff always friendly and helpful. Iceni House has a nice atmosphere noticeable from the first moment I stepped inside. The care seems to be adequate.
15 October 2019
When dad went to Iceni House he was very poorly but with the care from everybody concerned he improved so much in a short space of time. He always looked well presented and he enjoyed the lovely meals and treats. Sadly as expected dad died but the outstanding care continued. We were treated with the utmost dignity and respect from everybody. Well done Iceni keep up the excellent work!
10 October 2019
My partner has enjoyed his stay for respite and has been well looked after, This was the 6th stay and we hope he will be able to return in the future.
09 October 2019
My Father had an acute stroke which has robbed him of his speech and the use of his right arm and leg, so he does need a lot of care. It did take him a couple of weeks to settle in which I imagine is normal for most people. Iceni House offers care and support with all that you would expect, with a calm and friendly atmosphere. The care staff are incredibly kind welcoming and professional. We are extremely happy with the care and attention that my father has received since becoming a resident. When visiting everything is taken care of and nothing is too much trouble. They have good entertainment for the residents which he really enjoys, and he loves the food, there is never anything left on his plate. Iceni House is also very clean and tidy. It certainly is in one of the best care homes around and we highly recommend Iceni House. The other thing I was really impressed with is that the management/admin team know my father by name and they take time out to get to know their residents.
Latest Reviews for Iceni House
18 March 2024
My mother was allocated here for respite so we didn't choose it. I would have no hesitation in using this care home if needed in the future. It was very welcoming and the office staff were always happy to speak to me about any queries. There were activities that my mother was encouraged to take part in. Also, residents were assisted to get to the dining room for lunch so they went always in their rooms. Only one problem, the TV controls were very small and difficult to use.
13 March 2024
My brother has only been in Iceni for 2 weeks so not seen activities yet as still settling in. I have been impressed by the calm atmosphere there. The staff soon learned my brother's name and they all spoke to him. The staff have been chosen so well, they are happy to answer questions. I'm not sure you could find a better place (value for money isn't my concern.).
02 October 2023
We really rate Iceni House Care Home as first-class in every way, pleasant and attentive staff at all levels, it's a real "home" for my sister. Well done all of you.
26 September 2023
My relative is generally well looked after and treated with care and respect, but there are a couple of things that worry the family. 1. Hydration - often visited in mornings and afternoons and no hot drinks are offered to the residents. Cartons in the lounge and juice in rooms. Residents are not all able to get to them or have ability to ask. Staff are usually very, very busy and don't have time to do this. 2. Soap - Sanitiser is available but no soap. Sticky fingers etc need soap and warm water - not sanitiser rubbed in as well. 3. Cleanliness - the cleaners are brilliant and work very hard on main rooms and shared spaces. My relative can be messy and I feel the chair, table and sides of bed need a spruce up. 4. Activities - when happening good and girls are great would be lovely to see a bit more going on.
22 June 2023
Prior to my father's transfer here in April, I visited Iceni House Care Home amongst several other care homes in the surrounding area. I found the staff warm and welcoming. The home is clean and fresh smelling, speaking to other relatives I was decided that of the several homes visited that day, Iceni was the best choice. The home has an atmosphere of warmth, friendliness and is very welcoming. The staff, both managerial and care, are caring, compassionate and cheerful and importantly, adaptable to Dad's changing circumstances and very supportive of me and my sister, keeping me informed of any change in Dad’s circumstances or care. Due to Dad's declining health, he requires assistance with his nutrition, hydration and general hygiene, this care is carried out with gentleness and compassion. Meals are always hot when served, well presented and nutritious. Importantly, Dad appears happy, he responds positively to members of the care team when they come to see him, whether for care needs or just to say hello.
13 June 2023
The staff are some of the nicest people you could meet, they are very caring, professional and look like they enjoy their work. I feel very comfortable knowing my mother is getting the best care in the area. Well done to all the staff and management at Iceni House Care Home, you're doing a great job. Thank you.
07 June 2023
Prior to Dad becoming a resident, I visited Iceni House Care Home and was given a very informative tour of the home. I was introduced to staff who were very cheerful and helpful. The residents were always happy and clean and contented, they were well cared for. The home always looked and smelt clean and tidy. Dad's room was very pleasant and comfortable. We were invited to join in with activities when we were there which were always well attended by the residents. Dad was very happy there. He was well fed with a good choice of food. I couldn't have asked for anywhere better for Dad to spend his remaining days.
23 February 2022
My stepfather was placed here by the hospital for assessment. The facilities and room are fine. I did not like this home at all. Many of my observations relate to what I later found out were the same observations in their last full and very unflattering Inspection. My stepfather's room was freezing when I arrived to visit him - no heating on and he was complaining about being so cold - even I was cold in his room! No dentures in so he couldn't eat his meals, and no help with eating, despite obvious problems feeding himself. Then denials he ever had his dentures on arrival, that their paperwork said he had no dentures on arrival - despite them finally sending me them later after I refused to let him go back there after a serious fall. Very young staff everywhere and a management that needs a better grip, and a stronger presence. The home that he subsequently moved to was a delight and so different to this one.
18 October 2021
My mum has been really well cared for, all the staff go the extra mile to try and make sure she is settling in following her move here from hospital. My mum is full of praise for the kindness and the excellent care. The home has a positive, happy atmosphere. The food is excellent and the environment is clean, bright and comfortable.
14 April 2021
Our experience of care homes was only from what we had seen on the TV news! So we were terrified of sending our dad to a care home for rehab after a hospital stay. But we could not have been more relieved. Throughout Dad's stay, every member of staff was kind, compassionate, supportive but to us, most crucially in the middle of a pandemic when we could not see our dad, their communication was second to none - and we tested them to their limits with daily phone calls, questions and demands. They did everything we asked - and more - and got our dad well and back home. We are grateful to them for treating Dad with dignity and respect.
14 March 2021
I cannot fault Iceni House Care Home at all. I was initially worried reading reviews of a year ago, but they have definitely turned things around. Lovely manager and all staff. They took excellent care of my mum from July 2020 to Feb 2021. They seemed to really care about her and her needs. She needed a special chair at one point which was massively delayed due to an NHS delay - The manager and others took this on and constantly reminded until it was received. The staff became like a second family to me before my mum passed away, they allowed pilot visiting during covid which worked well, and in my mum's last week they allowed me to visit whenever I wanted (after 30 min daily covid tests). A great example to other care homes - Iceni House made it work. A big thank you to them all.
10 March 2021
As unfortunately, due to the virus I can only comment on rather a limited experience of being able to talk to my husband through a perspex screen - so as yet have not really fully experienced the home.
19 August 2020
My husband is very settled and well looked after. We have regular updates and all information is provided when asked. The home is a safe place and always clean and tidy. The staff are friendly and helpful. Always looking after their customers.
04 August 2020
Excellent care is given to my mother at all times. Activities on a regular basis, food and refreshments regular and a nice variety. Would definitely recommend this home to a friend. We were very apprehensive with the transition from hospital however the staff quickly resolved any of our worries as a family.
24 July 2020
My mother is now coming up to her 92nd birthday and been a resident at the care home for 1 year. In this time she has improved in her mobile health due, I am sure, to the regular exercise. Being the inky close surviving relative living some few miles away, I have been kept well informed of Mother's welfare ar all times. And the staff always make you were welcome, it's like one big family.
18 December 2019
Having visited my mum at Iceni House at all times of the day and night, without prior notice we were delighted to find Mum happy, well dressed, fed, clean and contented as well as being supervised by staff on every occasion. The staff were kind, caring and on hand at all times and made Mum's stay a very happy and comfortable one.
16 October 2019
I have found the staff always friendly and helpful. Iceni House has a nice atmosphere noticeable from the first moment I stepped inside. The care seems to be adequate.
15 October 2019
When dad went to Iceni House he was very poorly but with the care from everybody concerned he improved so much in a short space of time. He always looked well presented and he enjoyed the lovely meals and treats. Sadly as expected dad died but the outstanding care continued. We were treated with the utmost dignity and respect from everybody. Well done Iceni keep up the excellent work!
10 October 2019
My partner has enjoyed his stay for respite and has been well looked after, This was the 6th stay and we hope he will be able to return in the future.
09 October 2019
My Father had an acute stroke which has robbed him of his speech and the use of his right arm and leg, so he does need a lot of care. It did take him a couple of weeks to settle in which I imagine is normal for most people. Iceni House offers care and support with all that you would expect, with a calm and friendly atmosphere. The care staff are incredibly kind welcoming and professional. We are extremely happy with the care and attention that my father has received since becoming a resident. When visiting everything is taken care of and nothing is too much trouble. They have good entertainment for the residents which he really enjoys, and he loves the food, there is never anything left on his plate. Iceni House is also very clean and tidy. It certainly is in one of the best care homes around and we highly recommend Iceni House. The other thing I was really impressed with is that the management/admin team know my father by name and they take time out to get to know their residents.