Submit a Review for Barchester Oak Grange Care Home
Mollington Grange, Parkgate Road, Mollington, Chester, CH1 6NP
View Full Details of Barchester Oak Grange Care HomeLatest Reviews for Barchester Oak Grange Care Home
06 February 2025
The staff are excellent, faultless. The weekdays are run better than the weekend, when my mother says they are understaffed. This is very noticeable. The dining room is noisy. Again - staff excellent.
09 October 2024
This is an amazing place. I am so happy knowing my mother-in-law is in such safe, skilful and competent hands. The friendliness and skill of the staff are exceptional.
26 September 2024
Our expereince of the care home was extremely positive. Mum was encouraged to move about, her personal hygiene was well attended to and she ate and drank more regularly. She looked better than she had since her fall, and her grandson said "she looked like a woman with dignity". Whilst she was encouraged to participate socially, her wishes were respected.
26 September 2024
The care that my friend received was of the highest quality in every way. Although my friend was only there for seven days, they were truly the best last days of her life they could possibly be. The whole leadership team, through to every single member of staff that I encountered was exemplary. I was deeply impressed and full of gratitude.
16 September 2024
We found the level of service and care par excellence. Nothing was too much trouble, the staff were really helpful and good-natured. The whole experience was comforting and outstanding. Many thanks.
09 September 2024
Mum has been at Oak Grange for nearly two years now. My sister and I are extremely pleased with her care and the lovely atmosphere. All the staff from reception, carers and support staff are all friendly, efficient and very caring, so visiting feels like a pleasure. Mum is happy and content. Everyone seems to know her name and the care staff have come to understand her needs, her likes and dislikes and her personality very well. We also feel as relatives very well supported and can relax knowing she is such a caring and safe place.
02 September 2024
Leaving your loved one in a care home can be a very emotional experience however this is made so much easier in a home of this standard. The facilities are wonderful and attention to detail is considered in every aspect of the home but, by far, the best thing is the care the residents are shown by all members of staff. How lucky we are to have found this place.
06 August 2024
My brother has settled in very well since moving here. He feels safe and well cared for by the staff who always treat him with a friendly smile, respond to his needs and respect his choices. A sense of humour is around and a relaxed atmosphere abounds. His medical needs are assessed and responded to appropriately if changes need to be made and always explained to him as appropriate. Thank you to all staff concerned for his care.
05 August 2024
Excellent care. It is the staff that makes Barchester Oak Grange Care Home what it is in care, respect and atmosphere. I have been supported so well in such a sad and difficult time and always feel welcome. I do not worry about Mum when I leave and I admire the staff greatly. Thank you so much. P.S. Please continue to keep the gardens lovely with more flowers please, especially on the outdoor balcony upstairs.
26 July 2024
Barchester Oak Grange is a lovely care home. Well designed with most residential rooms having French windows, it feels more like a hotel. The staff from the home administrator to the maintenance man were wonderful. My mother's regular carers were excellent, kind and compassionate and I could not have wished for better. I knew I would be kept fully informed of my mother's health which gave me peace of mind. But.. when they had their days off she had care that was not always good and so I cannot say overall everything was excellent but as I visited regularly I was able to ensure needs were quickly met. Although in other ways the home excelled themselves. For example when after a few hours in hospital we took my mother back at 2 am she was greeted with smiles, a hug and whispered what about a cup of tea and hot buttered toast. Home from home! I would highly recommend Oak Grange and at the end they treated my mother with dignity and me with compassion.
21 June 2024
Sadly my mother passed away on 06.06.2024 at Oak Grange, after living there since October 2022. Throughout her time at Oak Grange Mum was always treated with dignity, respect, care and most of all love. Following a fall in the summer of 2023 and a subsequent hip replacement, the team in the Jubilee community enabled Mum to regain her mobility within weeks and until very recently she still navigated around where she called home and enjoyed the company of her fellow residents and the wonderful activities provided. Sadly two weeks ago, Mum's body finally gave in after a long fight with Cancer and Alzheimer's and her health rapidly declined. In Mum's final days, the team went above and beyond to support both Mum and I. Her final hours were peaceful, pain-free and dignified. To the Community Manager, the love and care you showed my mum, even once she had passed, will be something I will never forget. You are a very special lady and a credit to yourself and Oak Grange.
30 April 2024
Our friend arrived last year from a care home in a different country. He had declined significantly and he needed to be near family. He was wheelchair-bound, dangerously thin, and mostly nonresponsive. A year later we found him walking, responsive, and strong! I am impressed that all of the staff know him and genuinely care: managers, nurses, carers, kitchen staff, laundry, and maintenance. Despite his special diet, they ensure he receives a variety of tasty food presented beautifully. They tune their TV to their favourite stations or music channels. If family leaves him snacks, they make sure he gets them though he doesn't have the dexterity to feed himself or the verbal skills to request. He is always dressed and clean. And, everyone knows him and his background from his career to his hobbies. They talk to him and engage with him. His medication management is top-notch even with a very challenging condition. Additionally, they treat all of their residents with the same kindness and care.
09 April 2024
My mum recently moved from a care home out of the area into Oak Grange. From the day she arrived the welcome from all members of the team was warm yet professional ensuring Mum’s needs were met. She is treated with dignity yet the team has got to know her and she has fun there, seeing her laughing with them is just the best feeling. The facilities are excellent and the food is varied with lots of options. Mum feels safe and at home which is all we as her family had hoped. I can’t comment on the activities yet as Mum has yet to try them but with the team's encouragement and support, Mum is sitting in a chair which she hasn’t done for a few years.
25 October 2023
From the moment mother came to Barchester Oak Grange Care Home she felt comfortable and safe. Her room is always nice and safe. Her room is always nice and warm and quiet. The staff are very good to her and us. Always friendly and helpful. They always find something that she enjoys eating.
16 October 2023
My husband had sadly been kept in the hospital for 17 weeks as he tried to recover from Sepsis. He was treated appallingly there, without respect and care, ignoring his dementia. He was deteriorating so quickly they found him a care space at Oak Grange. I was very impressed when I was shown around this home. Unfortunately, although the care appeared good, many times when I visited there was a shortage of qualified staff on the ward and my hubby was showing a high level of fear and distress. He was often dirty and his urine bag wasn't emptied making walking impossible. I found him walking around without slippers on a number of occasions because one/both of them had disappeared. There was no real concern. On transferring to a home nearer to me, many carefully named belongings weren't sent with him. Indeed his case contained a whole variety of clothes, including a lady's blouse, that didn't belong to him. There was no concern when I reported this to the home.
29 September 2023
From the moment I walked into Oak Grange, I knew that it was the home where my Dad would be cared for in the best possible way. The residents are treated not just as old people with dementia, but as people still very much living and there is an emphasis on knowing all about the person, their life and interests. All staff are utterly professional and genuinely interested in and caring for both residents and their families and take the time to speak with and listen to any concerns the family may have which are always acted upon quickly. The activity staff and programme is a blessing and second to none. My Dad may not remember the activity shortly after taking part, but in the moments of the activity he has gained much pleasure, been stimulated and able to engage with others. Oak Grange has lovely facilities in my Dad's unit, which creates a genuinely homely environment: the spacious bedroom with en-suite, wide carpeted corridors with more than one corridor, beautifully furnished sitting room, garden views from the bedroom and dining room, access to a secure outside space and not forgetting the super cinema room for entertainment! I am and will be forever grateful that Oak Grange exists and that my Dad is able to live there.
29 September 2023
The most important part of this review to me is that my husband has not fretted for me or his home. I can rest easy knowing that he is content. I think the activities are wonderful and so much care goes into them. My relationship with the staff has been good and all my questions answered.
22 September 2023
My dad always looks well and clean. Staff are always friendly. If staff have concerns they will always let me know or contact me. Dad has been in lots of homes and I can honestly say this is the best.
22 September 2023
I have been visiting Barchester Oak Grange Care Home to see my sister for the past year. I have always found the staff to be very friendly and helpful. The meals and the overall care have been excellent and the facilities are always warm and relaxing which provides a happy and safe environment for my sister.
22 September 2023
My mum has been a resident at Barchester Oak Grange Care Home for the past year. I cannot fault the standard of care that the staff provide. Oak Grange is warm and welcoming and it has become a much-loved home for my mum. Every member of staff goes above and beyond and they have provided a caring, safe and fun environment for my mum and a greatly appreciated support network for me and my family.
Latest Reviews for Barchester Oak Grange Care Home
06 February 2025
The staff are excellent, faultless. The weekdays are run better than the weekend, when my mother says they are understaffed. This is very noticeable. The dining room is noisy. Again - staff excellent.
09 October 2024
This is an amazing place. I am so happy knowing my mother-in-law is in such safe, skilful and competent hands. The friendliness and skill of the staff are exceptional.
26 September 2024
Our expereince of the care home was extremely positive. Mum was encouraged to move about, her personal hygiene was well attended to and she ate and drank more regularly. She looked better than she had since her fall, and her grandson said "she looked like a woman with dignity". Whilst she was encouraged to participate socially, her wishes were respected.
26 September 2024
The care that my friend received was of the highest quality in every way. Although my friend was only there for seven days, they were truly the best last days of her life they could possibly be. The whole leadership team, through to every single member of staff that I encountered was exemplary. I was deeply impressed and full of gratitude.
16 September 2024
We found the level of service and care par excellence. Nothing was too much trouble, the staff were really helpful and good-natured. The whole experience was comforting and outstanding. Many thanks.
09 September 2024
Mum has been at Oak Grange for nearly two years now. My sister and I are extremely pleased with her care and the lovely atmosphere. All the staff from reception, carers and support staff are all friendly, efficient and very caring, so visiting feels like a pleasure. Mum is happy and content. Everyone seems to know her name and the care staff have come to understand her needs, her likes and dislikes and her personality very well. We also feel as relatives very well supported and can relax knowing she is such a caring and safe place.
02 September 2024
Leaving your loved one in a care home can be a very emotional experience however this is made so much easier in a home of this standard. The facilities are wonderful and attention to detail is considered in every aspect of the home but, by far, the best thing is the care the residents are shown by all members of staff. How lucky we are to have found this place.
06 August 2024
My brother has settled in very well since moving here. He feels safe and well cared for by the staff who always treat him with a friendly smile, respond to his needs and respect his choices. A sense of humour is around and a relaxed atmosphere abounds. His medical needs are assessed and responded to appropriately if changes need to be made and always explained to him as appropriate. Thank you to all staff concerned for his care.
05 August 2024
Excellent care. It is the staff that makes Barchester Oak Grange Care Home what it is in care, respect and atmosphere. I have been supported so well in such a sad and difficult time and always feel welcome. I do not worry about Mum when I leave and I admire the staff greatly. Thank you so much. P.S. Please continue to keep the gardens lovely with more flowers please, especially on the outdoor balcony upstairs.
26 July 2024
Barchester Oak Grange is a lovely care home. Well designed with most residential rooms having French windows, it feels more like a hotel. The staff from the home administrator to the maintenance man were wonderful. My mother's regular carers were excellent, kind and compassionate and I could not have wished for better. I knew I would be kept fully informed of my mother's health which gave me peace of mind. But.. when they had their days off she had care that was not always good and so I cannot say overall everything was excellent but as I visited regularly I was able to ensure needs were quickly met. Although in other ways the home excelled themselves. For example when after a few hours in hospital we took my mother back at 2 am she was greeted with smiles, a hug and whispered what about a cup of tea and hot buttered toast. Home from home! I would highly recommend Oak Grange and at the end they treated my mother with dignity and me with compassion.
21 June 2024
Sadly my mother passed away on 06.06.2024 at Oak Grange, after living there since October 2022. Throughout her time at Oak Grange Mum was always treated with dignity, respect, care and most of all love. Following a fall in the summer of 2023 and a subsequent hip replacement, the team in the Jubilee community enabled Mum to regain her mobility within weeks and until very recently she still navigated around where she called home and enjoyed the company of her fellow residents and the wonderful activities provided. Sadly two weeks ago, Mum's body finally gave in after a long fight with Cancer and Alzheimer's and her health rapidly declined. In Mum's final days, the team went above and beyond to support both Mum and I. Her final hours were peaceful, pain-free and dignified. To the Community Manager, the love and care you showed my mum, even once she had passed, will be something I will never forget. You are a very special lady and a credit to yourself and Oak Grange.
30 April 2024
Our friend arrived last year from a care home in a different country. He had declined significantly and he needed to be near family. He was wheelchair-bound, dangerously thin, and mostly nonresponsive. A year later we found him walking, responsive, and strong! I am impressed that all of the staff know him and genuinely care: managers, nurses, carers, kitchen staff, laundry, and maintenance. Despite his special diet, they ensure he receives a variety of tasty food presented beautifully. They tune their TV to their favourite stations or music channels. If family leaves him snacks, they make sure he gets them though he doesn't have the dexterity to feed himself or the verbal skills to request. He is always dressed and clean. And, everyone knows him and his background from his career to his hobbies. They talk to him and engage with him. His medication management is top-notch even with a very challenging condition. Additionally, they treat all of their residents with the same kindness and care.
09 April 2024
My mum recently moved from a care home out of the area into Oak Grange. From the day she arrived the welcome from all members of the team was warm yet professional ensuring Mum’s needs were met. She is treated with dignity yet the team has got to know her and she has fun there, seeing her laughing with them is just the best feeling. The facilities are excellent and the food is varied with lots of options. Mum feels safe and at home which is all we as her family had hoped. I can’t comment on the activities yet as Mum has yet to try them but with the team's encouragement and support, Mum is sitting in a chair which she hasn’t done for a few years.
25 October 2023
From the moment mother came to Barchester Oak Grange Care Home she felt comfortable and safe. Her room is always nice and safe. Her room is always nice and warm and quiet. The staff are very good to her and us. Always friendly and helpful. They always find something that she enjoys eating.
16 October 2023
My husband had sadly been kept in the hospital for 17 weeks as he tried to recover from Sepsis. He was treated appallingly there, without respect and care, ignoring his dementia. He was deteriorating so quickly they found him a care space at Oak Grange. I was very impressed when I was shown around this home. Unfortunately, although the care appeared good, many times when I visited there was a shortage of qualified staff on the ward and my hubby was showing a high level of fear and distress. He was often dirty and his urine bag wasn't emptied making walking impossible. I found him walking around without slippers on a number of occasions because one/both of them had disappeared. There was no real concern. On transferring to a home nearer to me, many carefully named belongings weren't sent with him. Indeed his case contained a whole variety of clothes, including a lady's blouse, that didn't belong to him. There was no concern when I reported this to the home.
29 September 2023
From the moment I walked into Oak Grange, I knew that it was the home where my Dad would be cared for in the best possible way. The residents are treated not just as old people with dementia, but as people still very much living and there is an emphasis on knowing all about the person, their life and interests. All staff are utterly professional and genuinely interested in and caring for both residents and their families and take the time to speak with and listen to any concerns the family may have which are always acted upon quickly. The activity staff and programme is a blessing and second to none. My Dad may not remember the activity shortly after taking part, but in the moments of the activity he has gained much pleasure, been stimulated and able to engage with others. Oak Grange has lovely facilities in my Dad's unit, which creates a genuinely homely environment: the spacious bedroom with en-suite, wide carpeted corridors with more than one corridor, beautifully furnished sitting room, garden views from the bedroom and dining room, access to a secure outside space and not forgetting the super cinema room for entertainment! I am and will be forever grateful that Oak Grange exists and that my Dad is able to live there.
29 September 2023
The most important part of this review to me is that my husband has not fretted for me or his home. I can rest easy knowing that he is content. I think the activities are wonderful and so much care goes into them. My relationship with the staff has been good and all my questions answered.
22 September 2023
My dad always looks well and clean. Staff are always friendly. If staff have concerns they will always let me know or contact me. Dad has been in lots of homes and I can honestly say this is the best.
22 September 2023
I have been visiting Barchester Oak Grange Care Home to see my sister for the past year. I have always found the staff to be very friendly and helpful. The meals and the overall care have been excellent and the facilities are always warm and relaxing which provides a happy and safe environment for my sister.
22 September 2023
My mum has been a resident at Barchester Oak Grange Care Home for the past year. I cannot fault the standard of care that the staff provide. Oak Grange is warm and welcoming and it has become a much-loved home for my mum. Every member of staff goes above and beyond and they have provided a caring, safe and fun environment for my mum and a greatly appreciated support network for me and my family.