Latest Reviews for Morven House
27 August 2024
The staff have always been very friendly and have greeted us with open arms. We are treated like one of the family. We have seen recently, especially a vast improvement in our friend. The staff try to get her to interact as much as possible. We know that an entertainment lady used to come to the home doing games such as Bingo etc. This would be a good idea to bring back. A big thank you to staff as they do a very difficult job and seem to do it with such ease. One other big positive is that the setting the home is in is idyllic and beautiful. We do not find any fault with this care home.
20 February 2024
My sister has only been at Morven House for 3 weeks but I am highly impressed by the care she is receiving. When viewing care homes, Morven House was by far the best one we saw. The staff, at all levels, are incredibly friendly and helpful in all matters. My sister seems really comfortable and happy at Morven House and I can see a really positive change in her since she’s been there. She is settling in well and it feels like she’s been there much longer than 3 weeks as it feels like home. I’m so happy my sister is there.
18 January 2024
Mum has been at Morven House for well over a year now. I am happy that Mum is looked after well and that her needs are met. I genuinely feel that the staff care about her and her wellbeing. Morven House is kept clean and Mum's room is always tidy and has a fresh feel about it. The care home has started to feel much more homely with pictures and photos around the place. The summer and Christmas parties are a lovely way for families to get together.
13 October 2023
I find the staff friendly, supportive and caring. Morven House Care Home used to have an entertainment lady who played games with the residents, e.g. bingo, card games, and I would like to see this reinstated.
04 October 2023
We are happy with the care our mother receives at Morven House. The staff are very friendly, supportive and helpful. Thank you for all you do to make her as comfortable and safe as she can be.
03 October 2023
The staff at the facility consistently treats all residents with the utmost respect and kindness, demonstrating their warmth and professionalism from the moment one arrives. Since my aunt moved in, her happiness and sense of belonging have never been greater. The care and individual attention she has received exceed my expectations and the staff's unwavering empathy and patience are truly remarkable. The rooms are meticulously maintained, clothing is regularly laundered and a diverse selection of nutritious meals are provided daily. Additionally, residents enjoy a variety of scheduled activities such as singing, music and film screenings. Special occasions are also celebrated to create a homely atmosphere. The management's communication with relatives is exceptional.
03 October 2023
My wife and I are 78 years old and our return car journey to Kenley is always 6-7 hours, so our visits are limited and we are unable to give some ratings. On this visit, my sister-in-law looked well and was bright and cheerful and well cared for. The staff were all very helpful and considerate and she was treated kindly. She was being involved in a number of social activities including a much-appreciated outing to the shops. The facilities were clean and neat, the residents seemed calm and settled and the staff were organised and competent which must reflect positively on the management of the facility. Our thanks for the care my sister-in-law is obviously receiving.
20 September 2023
Very kind and warm environment. The staff are all receptive to requests and take great care of residents. I really appreciate their communication and reassurance that Mum will be looked after. Thank you for taking care of her. All the staff and managers are very loving and caring towards Mum and the rest of the residents.
15 September 2023
All carers are extremely conscientious, helpful and courteous. They are attentive to the needs of residents and create a welcoming and positive environment. We greatly appreciate the support they have given to grandma and the communication which they consistently give to the family. Even small details such as answering the phone immediately every single day go such a long way and show the work ethic of the staff as a collective. Thank you for everything you do!
15 September 2023
The carers are such wonderful, warm and loving people. The team leader, along with all the carers (I would name all of them if I had the space), looks after Grandma and all the residents so well. We are so grateful as Grandma loves all the carers. The care home is more like a home and is clean and comfortable. They do their best to treat everyone with respect. They always communicate and give honest feedback regarding Grandma to us as a family, and for that, we are very thankful! Thank you to the Morven team for continuing to be great.
06 September 2023
Just wanted to say I think the staff are doing an amazing job. They treat patients with kindness and dignity. Two female and one of the male care assistants (I cannot remember his name) were helping to care for our friend. They were so caring and patient. Thanks so much to every staff member. We can appreciate how difficult the jobs you guys have are so thank you so so much. You’re all amazing.
19 July 2023
The house is situated in a rural area. A plush environment with lots of greenery and nature. The house itself, although large, is somewhat dilapidated. Just outside (parking area and towards the rear) there are at times strewn garbage, bird poo and broken stuff e.g. shed. The inside seems fairly clean but furniture (tables/chairs in the dining area) are dilapidated and sometimes broken. The TV's in both spots (public areas) do not work properly - the connection is shaky and one is unable to watch a show decently. Carers on the surface seem nice (one or two are exemplary) but on a last trip, we noticed one or two made fun of residents with dementia (namely my mother) - innocuous probably, but still dementia patients may not understand the funny side, while one or two don't like to be inconvenienced with questions and assistance of being connected to my relative. Management appears aloof to the issues but we have made them aware of some of the issues.
14 February 2023
Morven House Care Home has a new management/ownership and we have so far been very impressed with the ongoing changes that are very evident. The new owners are extremely proactive and want to make the changes that were necessary. Our mother is extremely well looked after and, as a family, we are very happy with the care here.
13 February 2023
My friend has been at Morven House Care Home for a month now. We have visited her weekly and have been so impressed with the genuine interest, love and care she has been shown. All the staff are kind amiable and co-operative at all times. We as visitors have been made to feel welcome too and there is a lovely atmosphere here. It's like a wonderful family.
30 November 2021
Very easy to book an appointment to see my aunt. COVID protocols were followed and I had confidence that staff were following the guidelines. I found my aunt to be looked after well with regards to appearance and health. One staff member, in particular, has very good knowledge of my aunt's needs and background.
03 November 2021
I believe that a yearly review with staff, relatives and the resident invited to the meeting would be helpful. I think that a key worker system would be helpful. A staff member who can be involved in a particular resident's care including clothing requirements, activities etc. Staff are generally very professional and helpful, but they don't always know about a particular resident.
24 June 2021
Genuinely caring, professional and organised staff. My dad has settled within weeks with a simple daily routine, daily interaction, dominoes etc. Socialising with staff and residents happily. A home-from-home experience. We couldn't be happier. 5 stars.
24 June 2021
Excellent care, staff and perfect all round for my father-in-law. He is extremely happy as are we. Well done Morven - 5 stars.
24 June 2021
Grandad is happy, relaxed, content and settled. He enjoys his easier pace of life and the staff make this possible. Excellent staff and home.
23 June 2020
Amazing staff who looked after our Mum who was so poorly and sadly passed away. Kept us informed of any changes, always welcoming, and could see they genuinely care for the people they look after. In a worrying time for the family we were so pleased she got a placement here as such a stunning location too.
Latest Reviews for Morven House
27 August 2024
The staff have always been very friendly and have greeted us with open arms. We are treated like one of the family. We have seen recently, especially a vast improvement in our friend. The staff try to get her to interact as much as possible. We know that an entertainment lady used to come to the home doing games such as Bingo etc. This would be a good idea to bring back. A big thank you to staff as they do a very difficult job and seem to do it with such ease. One other big positive is that the setting the home is in is idyllic and beautiful. We do not find any fault with this care home.
20 February 2024
My sister has only been at Morven House for 3 weeks but I am highly impressed by the care she is receiving. When viewing care homes, Morven House was by far the best one we saw. The staff, at all levels, are incredibly friendly and helpful in all matters. My sister seems really comfortable and happy at Morven House and I can see a really positive change in her since she’s been there. She is settling in well and it feels like she’s been there much longer than 3 weeks as it feels like home. I’m so happy my sister is there.
18 January 2024
Mum has been at Morven House for well over a year now. I am happy that Mum is looked after well and that her needs are met. I genuinely feel that the staff care about her and her wellbeing. Morven House is kept clean and Mum's room is always tidy and has a fresh feel about it. The care home has started to feel much more homely with pictures and photos around the place. The summer and Christmas parties are a lovely way for families to get together.
13 October 2023
I find the staff friendly, supportive and caring. Morven House Care Home used to have an entertainment lady who played games with the residents, e.g. bingo, card games, and I would like to see this reinstated.
04 October 2023
We are happy with the care our mother receives at Morven House. The staff are very friendly, supportive and helpful. Thank you for all you do to make her as comfortable and safe as she can be.
03 October 2023
The staff at the facility consistently treats all residents with the utmost respect and kindness, demonstrating their warmth and professionalism from the moment one arrives. Since my aunt moved in, her happiness and sense of belonging have never been greater. The care and individual attention she has received exceed my expectations and the staff's unwavering empathy and patience are truly remarkable. The rooms are meticulously maintained, clothing is regularly laundered and a diverse selection of nutritious meals are provided daily. Additionally, residents enjoy a variety of scheduled activities such as singing, music and film screenings. Special occasions are also celebrated to create a homely atmosphere. The management's communication with relatives is exceptional.
03 October 2023
My wife and I are 78 years old and our return car journey to Kenley is always 6-7 hours, so our visits are limited and we are unable to give some ratings. On this visit, my sister-in-law looked well and was bright and cheerful and well cared for. The staff were all very helpful and considerate and she was treated kindly. She was being involved in a number of social activities including a much-appreciated outing to the shops. The facilities were clean and neat, the residents seemed calm and settled and the staff were organised and competent which must reflect positively on the management of the facility. Our thanks for the care my sister-in-law is obviously receiving.
20 September 2023
Very kind and warm environment. The staff are all receptive to requests and take great care of residents. I really appreciate their communication and reassurance that Mum will be looked after. Thank you for taking care of her. All the staff and managers are very loving and caring towards Mum and the rest of the residents.
15 September 2023
All carers are extremely conscientious, helpful and courteous. They are attentive to the needs of residents and create a welcoming and positive environment. We greatly appreciate the support they have given to grandma and the communication which they consistently give to the family. Even small details such as answering the phone immediately every single day go such a long way and show the work ethic of the staff as a collective. Thank you for everything you do!
15 September 2023
The carers are such wonderful, warm and loving people. The team leader, along with all the carers (I would name all of them if I had the space), looks after Grandma and all the residents so well. We are so grateful as Grandma loves all the carers. The care home is more like a home and is clean and comfortable. They do their best to treat everyone with respect. They always communicate and give honest feedback regarding Grandma to us as a family, and for that, we are very thankful! Thank you to the Morven team for continuing to be great.
06 September 2023
Just wanted to say I think the staff are doing an amazing job. They treat patients with kindness and dignity. Two female and one of the male care assistants (I cannot remember his name) were helping to care for our friend. They were so caring and patient. Thanks so much to every staff member. We can appreciate how difficult the jobs you guys have are so thank you so so much. You’re all amazing.
19 July 2023
The house is situated in a rural area. A plush environment with lots of greenery and nature. The house itself, although large, is somewhat dilapidated. Just outside (parking area and towards the rear) there are at times strewn garbage, bird poo and broken stuff e.g. shed. The inside seems fairly clean but furniture (tables/chairs in the dining area) are dilapidated and sometimes broken. The TV's in both spots (public areas) do not work properly - the connection is shaky and one is unable to watch a show decently. Carers on the surface seem nice (one or two are exemplary) but on a last trip, we noticed one or two made fun of residents with dementia (namely my mother) - innocuous probably, but still dementia patients may not understand the funny side, while one or two don't like to be inconvenienced with questions and assistance of being connected to my relative. Management appears aloof to the issues but we have made them aware of some of the issues.
14 February 2023
Morven House Care Home has a new management/ownership and we have so far been very impressed with the ongoing changes that are very evident. The new owners are extremely proactive and want to make the changes that were necessary. Our mother is extremely well looked after and, as a family, we are very happy with the care here.
13 February 2023
My friend has been at Morven House Care Home for a month now. We have visited her weekly and have been so impressed with the genuine interest, love and care she has been shown. All the staff are kind amiable and co-operative at all times. We as visitors have been made to feel welcome too and there is a lovely atmosphere here. It's like a wonderful family.
30 November 2021
Very easy to book an appointment to see my aunt. COVID protocols were followed and I had confidence that staff were following the guidelines. I found my aunt to be looked after well with regards to appearance and health. One staff member, in particular, has very good knowledge of my aunt's needs and background.
03 November 2021
I believe that a yearly review with staff, relatives and the resident invited to the meeting would be helpful. I think that a key worker system would be helpful. A staff member who can be involved in a particular resident's care including clothing requirements, activities etc. Staff are generally very professional and helpful, but they don't always know about a particular resident.
24 June 2021
Genuinely caring, professional and organised staff. My dad has settled within weeks with a simple daily routine, daily interaction, dominoes etc. Socialising with staff and residents happily. A home-from-home experience. We couldn't be happier. 5 stars.
24 June 2021
Excellent care, staff and perfect all round for my father-in-law. He is extremely happy as are we. Well done Morven - 5 stars.
24 June 2021
Grandad is happy, relaxed, content and settled. He enjoys his easier pace of life and the staff make this possible. Excellent staff and home.
23 June 2020
Amazing staff who looked after our Mum who was so poorly and sadly passed away. Kept us informed of any changes, always welcoming, and could see they genuinely care for the people they look after. In a worrying time for the family we were so pleased she got a placement here as such a stunning location too.