Submit a Review for The Heathers Residential Care Home Ltd
33-35 Farnaby Road, Shortlands, Bromley, BR1 4BL
View Full Details of The Heathers Residential Care Home LtdLatest Reviews for The Heathers Residential Care Home Ltd
14 June 2024
My mother has never looked better since she entered this home. The Heathers is like a 4 star hotel for residents. The facilities are exceptional. The garden and outdoor buildings are accessible to anyone with disabilities. The staff are always welcoming and considerate. This home is intimate with a small capacity for residential occupancy which allows individual identity. The communal lounge enables interaction with guests and staff. The familiar routine and the regular contact of staff and guests has put my mother's anxiety to rest. The Heathers provides regular entertainment for guests and the opportunity for exercise. I can take solace from every visit, in the knowledge that my mum is safe and cared for.
22 April 2024
The Heathers have looked after my mother since covid. The staff have been wonderfully patient and caring. She has medical issues and the care she receives is attentive and sympathetic with the staff keeping me constantly informed. The Heathers is family-run and we all feel part of The Heathers family. The atmosphere is very cheery and there are lots of activities taking place to keep the residents active both physically and mentally. It is a very challenging and emotional time when you have to place your parents into the care of others and throughout the process, I could not have been given more comfort and confidence that they get the very best of care.
18 April 2024
My mother-in-law has been a resident at The Heathers for 3 years. She is very happy and the care has been outstanding. The carers always go the extra length and take a genuine deep interest in each resident. There are a variety of daily activities and each resident is encouraged to join in. Residents are not left alone in their rooms. Everybody is part of The Heather's family, spending most of the day together in the beautiful, spacious communal room. There is also a sunny large terrace adjacent to the communal room with easy access to the outdoor space. Visitors are made very welcome, helping to make the visit a lovely experience. I am very glad we have chosen this home for my mother-in-law.
15 April 2024
My mother moved into The Heathers in December 2023, requiring both respite and then permanent care. When we were looking at homes we immediately warmed to this establishment. It’s managed professionally and the staff are caring and patient and seem to take the time to get to know the residents. My mother has settled in well and enjoys the food, activities and her garden view. Staff keep us updated regularly and we are reassured that she is safe, eating a good diet and monitored 24/7. I would highly recommend this home.
27 November 2023
My mum has been at The Heathers for a year. From the moment mum moved in her mood improved rapidly. She soon settled into her happy surroundings. This is due to the high-quality care from all the staff. All the staff and entertainment team are exceptional. They take their duties with patience, care, and a smile. I am so happy I found The Heathers.
14 November 2023
I went to The Heathers to see my cousin on her birthday. The staff were very helpful and updated me with a list of clothing that she required. I took her out for a coffee and a cake and got the required clothes. Upon our return, I was invited to have lunch with the residents; this was very welcome, as I had travelled from the West Country. The staff later produced a birthday cake and sang Happy Birthday. It all helped to make a great day.
31 October 2023
My lovely mum needed to go into residential care earlier this year and I went to look at a few homes before making the decision to leave her in the care of The Heathers. I couldn't have made a better decision - and if you are somebody out there looking for the kindest, most caring and compassionate place for your loved one to live out their days, then look no further. The Heathers is family-owned, and it really shows how much they care about their precious residents by the kind of staff they employ. Communication with family is excellent and I was always made to feel welcome and met with a smile and a chat. Sadly, my mum didn't live very long at the Heathers, but the time she had there brings me great comfort knowing she died surrounded by the very kindest and best of carers. I spent a long time there during my Mum's final weeks, and what I saw and heard really did help to restore my faith that there are good homes out there - you just have to be lucky enough to find one.
27 June 2022
Dad is happy at the care home, he gets on well with the staff. Dad is a private person so it is great that he has his own outdoor space to sit and bird watch and grow flowers. This was a comforting thought for me, during the pandemic.
13 June 2022
My Mother has been a resident at The Heathers Residential Care Home for nearly five years and during that time I have always felt confident that she is being well looked after. The staff are kind, caring and professional and the activities are excellent ensuring the residents keep mobile and engaged as much as possible. They are always welcoming of visitors and make you feel very much at home.
09 June 2022
The Heathers have treated my mum with so much care and love beyond their remit. The staff are friendly and caring. Manager and owner are kind and approachable. The home is cosy and inviting and extremely clean. Food is very good. They have done everything possible to keep everyone safe during the difficult times we have faced with covid.
18 August 2021
This is a wonderful caring home that went above and beyond to treat my dad with love and respect as he approached the end of his life. His needs and requirements changed over time and the home changed with it to continue to give him the best possible care. This is a small well-managed home that has a strong effective team of staff that can give a personalised service to each resident, and I have no hesitation in recommending it.
05 August 2021
The care that my dad received at The Heathers was exceptional. Every effort was made to make sure that his complex needs were attended to with diligence and compassion. The carers that looked after him became his friends and he was surrounded with love. The Heathers is extremely professionally run, but it is also run like a true home from home.
19 July 2021
The staff seem to understand and know the concern and worries experienced by the family and so act appropriately. They inform the family instantly of any issues with residents and willingly impart how residents are coping, day-to-day. This, for me, given family members confidence in how "loved ones" are being cared for.
01 March 2021
The Heathers is truly a unique place. The respect, care, support and encouragement were given to the residents and family members are second to none! The food is delicious (have sampled many of the homemade cakes, desserts, etc)! Thank you management and staff for all that you do. You are all amazing.
05 February 2021
Difficult review as unable to visit care home often. However, the staff seem to like my mother, and she likes them. They facilitate video calls during the pandemic and have taken all preventive measures to avoid covid19.
15 April 2020
The Heathers is a small care home with 12 rooms. As such it was the perfect cosy environment for my mother when her dementia worsened. She lived there for three years, prior to her death last week. She was well cared for with kindness and affection by the excellent staff. I was particularly grateful for the end of life care she received during the COVID lockdown (she did not have the virus). All staff are working tirelessly to protect their residents as I write this and deserve huge praise.
04 March 2020
Excellent care home with great staff showing the consistent quality of care. Highly recommended to anyone whom their loved one suffers from dementia. A home away from home!
09 January 2019
Dad has been in the Heathers for over a year and we have felt confident in his care from day one. The staff have become like a second family to us and we are constantly amazed at the genuine love that is shown to every resident there. Any concerns are dealt with immediately by the management regarding his health and welfare and we are given the impression that nothing is too much for them.
25 October 2018
The Heathers is excellent. At the heart of this is the team. Staff strike that rare and most important balance between professionalism and compassion. We have always felt that, beyond their expertise which is clear, there is a genuine care for the residents as individuals. Our mum and dad have recognised this from day one; there has been a genuine connection between them and the staff forged quickly and then built upon over time by the whole team at the Heathers. The environment is very open; we and other members of the family are able to visit and are made welcome at any time. We have always felt this to be a measure of the management and staff's genuine commitment to providing everything that they promise - and to be seen to do so. The house itself is homely. This was a very important thing for us when choosing a care home. Our parents would not have liked a large impersonal institutionalised environment. The Heathers is anything but.
27 September 2018
Clean, welcoming and very friendly. Only a small number of residents. Carers relationships with residents are very personal and kind. Lovely garden decking area. Good facilities staff very warm and cheery.
Latest Reviews for The Heathers Residential Care Home Ltd
14 June 2024
My mother has never looked better since she entered this home. The Heathers is like a 4 star hotel for residents. The facilities are exceptional. The garden and outdoor buildings are accessible to anyone with disabilities. The staff are always welcoming and considerate. This home is intimate with a small capacity for residential occupancy which allows individual identity. The communal lounge enables interaction with guests and staff. The familiar routine and the regular contact of staff and guests has put my mother's anxiety to rest. The Heathers provides regular entertainment for guests and the opportunity for exercise. I can take solace from every visit, in the knowledge that my mum is safe and cared for.
22 April 2024
The Heathers have looked after my mother since covid. The staff have been wonderfully patient and caring. She has medical issues and the care she receives is attentive and sympathetic with the staff keeping me constantly informed. The Heathers is family-run and we all feel part of The Heathers family. The atmosphere is very cheery and there are lots of activities taking place to keep the residents active both physically and mentally. It is a very challenging and emotional time when you have to place your parents into the care of others and throughout the process, I could not have been given more comfort and confidence that they get the very best of care.
18 April 2024
My mother-in-law has been a resident at The Heathers for 3 years. She is very happy and the care has been outstanding. The carers always go the extra length and take a genuine deep interest in each resident. There are a variety of daily activities and each resident is encouraged to join in. Residents are not left alone in their rooms. Everybody is part of The Heather's family, spending most of the day together in the beautiful, spacious communal room. There is also a sunny large terrace adjacent to the communal room with easy access to the outdoor space. Visitors are made very welcome, helping to make the visit a lovely experience. I am very glad we have chosen this home for my mother-in-law.
15 April 2024
My mother moved into The Heathers in December 2023, requiring both respite and then permanent care. When we were looking at homes we immediately warmed to this establishment. It’s managed professionally and the staff are caring and patient and seem to take the time to get to know the residents. My mother has settled in well and enjoys the food, activities and her garden view. Staff keep us updated regularly and we are reassured that she is safe, eating a good diet and monitored 24/7. I would highly recommend this home.
27 November 2023
My mum has been at The Heathers for a year. From the moment mum moved in her mood improved rapidly. She soon settled into her happy surroundings. This is due to the high-quality care from all the staff. All the staff and entertainment team are exceptional. They take their duties with patience, care, and a smile. I am so happy I found The Heathers.
14 November 2023
I went to The Heathers to see my cousin on her birthday. The staff were very helpful and updated me with a list of clothing that she required. I took her out for a coffee and a cake and got the required clothes. Upon our return, I was invited to have lunch with the residents; this was very welcome, as I had travelled from the West Country. The staff later produced a birthday cake and sang Happy Birthday. It all helped to make a great day.
31 October 2023
My lovely mum needed to go into residential care earlier this year and I went to look at a few homes before making the decision to leave her in the care of The Heathers. I couldn't have made a better decision - and if you are somebody out there looking for the kindest, most caring and compassionate place for your loved one to live out their days, then look no further. The Heathers is family-owned, and it really shows how much they care about their precious residents by the kind of staff they employ. Communication with family is excellent and I was always made to feel welcome and met with a smile and a chat. Sadly, my mum didn't live very long at the Heathers, but the time she had there brings me great comfort knowing she died surrounded by the very kindest and best of carers. I spent a long time there during my Mum's final weeks, and what I saw and heard really did help to restore my faith that there are good homes out there - you just have to be lucky enough to find one.
27 June 2022
Dad is happy at the care home, he gets on well with the staff. Dad is a private person so it is great that he has his own outdoor space to sit and bird watch and grow flowers. This was a comforting thought for me, during the pandemic.
13 June 2022
My Mother has been a resident at The Heathers Residential Care Home for nearly five years and during that time I have always felt confident that she is being well looked after. The staff are kind, caring and professional and the activities are excellent ensuring the residents keep mobile and engaged as much as possible. They are always welcoming of visitors and make you feel very much at home.
09 June 2022
The Heathers have treated my mum with so much care and love beyond their remit. The staff are friendly and caring. Manager and owner are kind and approachable. The home is cosy and inviting and extremely clean. Food is very good. They have done everything possible to keep everyone safe during the difficult times we have faced with covid.
18 August 2021
This is a wonderful caring home that went above and beyond to treat my dad with love and respect as he approached the end of his life. His needs and requirements changed over time and the home changed with it to continue to give him the best possible care. This is a small well-managed home that has a strong effective team of staff that can give a personalised service to each resident, and I have no hesitation in recommending it.
05 August 2021
The care that my dad received at The Heathers was exceptional. Every effort was made to make sure that his complex needs were attended to with diligence and compassion. The carers that looked after him became his friends and he was surrounded with love. The Heathers is extremely professionally run, but it is also run like a true home from home.
19 July 2021
The staff seem to understand and know the concern and worries experienced by the family and so act appropriately. They inform the family instantly of any issues with residents and willingly impart how residents are coping, day-to-day. This, for me, given family members confidence in how "loved ones" are being cared for.
01 March 2021
The Heathers is truly a unique place. The respect, care, support and encouragement were given to the residents and family members are second to none! The food is delicious (have sampled many of the homemade cakes, desserts, etc)! Thank you management and staff for all that you do. You are all amazing.
05 February 2021
Difficult review as unable to visit care home often. However, the staff seem to like my mother, and she likes them. They facilitate video calls during the pandemic and have taken all preventive measures to avoid covid19.
15 April 2020
The Heathers is a small care home with 12 rooms. As such it was the perfect cosy environment for my mother when her dementia worsened. She lived there for three years, prior to her death last week. She was well cared for with kindness and affection by the excellent staff. I was particularly grateful for the end of life care she received during the COVID lockdown (she did not have the virus). All staff are working tirelessly to protect their residents as I write this and deserve huge praise.
04 March 2020
Excellent care home with great staff showing the consistent quality of care. Highly recommended to anyone whom their loved one suffers from dementia. A home away from home!
09 January 2019
Dad has been in the Heathers for over a year and we have felt confident in his care from day one. The staff have become like a second family to us and we are constantly amazed at the genuine love that is shown to every resident there. Any concerns are dealt with immediately by the management regarding his health and welfare and we are given the impression that nothing is too much for them.
25 October 2018
The Heathers is excellent. At the heart of this is the team. Staff strike that rare and most important balance between professionalism and compassion. We have always felt that, beyond their expertise which is clear, there is a genuine care for the residents as individuals. Our mum and dad have recognised this from day one; there has been a genuine connection between them and the staff forged quickly and then built upon over time by the whole team at the Heathers. The environment is very open; we and other members of the family are able to visit and are made welcome at any time. We have always felt this to be a measure of the management and staff's genuine commitment to providing everything that they promise - and to be seen to do so. The house itself is homely. This was a very important thing for us when choosing a care home. Our parents would not have liked a large impersonal institutionalised environment. The Heathers is anything but.
27 September 2018
Clean, welcoming and very friendly. Only a small number of residents. Carers relationships with residents are very personal and kind. Lovely garden decking area. Good facilities staff very warm and cheery.