Submit a Review for The Manse Residential Care Home
11 South Norwood Hill, South Norwood, London, SE25 6AA
View Full Details of The Manse Residential Care HomeLatest Reviews for The Manse Residential Care Home
06 March 2025
I have been staying at this care home since early January, and am very impressed with the friendliness of the staff and willingness to help when necessary.
28 January 2025
I've lived here a long time, I like it here. I look after the garden.
28 January 2025
Mum's been here over a year now and she seems to like it, sometimes she has her down days but the staff are very understanding towards her and the other residents. Really pleased with the care mum receives at The Manse Residential Care Home. Thank you very much.
28 January 2025
I do love being here. The staff are very kind and courteous. I have no complaints at all. Everyone seems happy but this not the first time here for me. I love everyone, I have no complaints. Everyone is very lovable.
12 November 2024
Staff are very attentive, helpful and caring.
12 November 2024
Attending the August 2024 BBQ. Food very good. Good atmosphere. Well run. A good time.
29 October 2024
Just attended The Manse summer BBQ. The food was amazing and the staff made sure all the residents were engaged and involved. Really impressed by how caring the staff were and what a happy event it was.
28 October 2024
Fantastic. Very good with bringing the family together. Veery supportive. The BBQ was beautiful, having all residents, relatives and staff together as one. Very kid-friendly.
30 September 2024
Lovely atmosphere, staff are very attentive to residents and relatives. Nice to experience the day with everyone.
16 September 2024
Beautiful environment, staff all happy and friendly, everywhere was clean, lovely day, good music, yummy food, staff were very helpful.
16 September 2024
I have experience of many care homes, and The Manse is very impressive for its cleanliness, friendly staff, love and care of residents, and for all it does to help its users to be stimulated, intellectually, physically and spiritually. I really also appreciate the light decor, the quiet ambience and other little touches which ensure the dignity of its residents. This is no easy achievement, and will be the result of its management setting the example through the staff, who are readily available. I would wholeheartedly recommend The Manse and its team.
02 September 2024
My Nan moved into The Manse a few months ago, and we are very happy with her care. The staff are all so lovely and go above and beyond. It's fun to visit and hear what she has been up to, including exercise classes, getting her nails done, and even having her walker decorated! She also loves the food (as well as her many cups of tea), and it's great to see her eating more. When we visited on her birthday, we were given a whole trolley of goodies which was so kind. The living room and conservatory are lovely spots for us to sit and catch up, and hopefully we can go into the garden with her sometime soon too. She's made lots of friends and is very happy there.
30 August 2024
My friend of many years has been residing in The Manse Care Home for 12 years at least and I have always found the staff to be particularly kind, professional and hard-working. My friend is very happy there and made many friends not only with residents but staff members as well. He also loves having a room surrounded by his belongings and especially his grandfather's chair! It is important to him that he has his own private space. I hope that this will continue for a long time into the future.
22 May 2024
Staff always ready to assist and help. Food always lots of choice and lots of! Boss sees us every day and says good morning and chats. Several residents very friendly - weather not! (Only about 3 months here).
26 April 2024
Can't speak highly enough of the care my mother has received over the past few weeks, as she progressed from a short-term respite stay to becoming a permanent resident. The comfort of her room, the social interaction with other residents including activities organised by The Manse, and the very highly rated (by my mother) food and drinks supplied. Staff all lovely and highly professional in their roles, my mother leads the life she wants in The Manse but has a vital safety net around her. I hope, and (most importantly) my mother hopes her stay at The Manse is for many years to come.
15 April 2024
My Father moved to the manse last November and has been very happy with his care, the food, and comments on how kind the staff are and how good the food is consistently. I have always been allowed to drop in and visit with my Dad and take him out as I wish. He is looking forward to the weather improving so he can spend time in the garden. Another member of my extended family now looking to move into the manse too! Continue the great work and thanks for all your kindness to my Father.
06 December 2023
Staff all very friendly and welcoming. The room kept clean and tidy. My father-in-law enjoyed all the meals, varied menu. My father-in-law enjoyed joining in with various activities and socialising. He made new friends. The staff are professional and caring. My father-in-law enjoyed the garden and the conservatory. He liked the quiet dining room on his floor and sometimes ate there, but mainly enjoyed dining with fellow residents.
27 October 2023
I am very pleased my husband is in this home. The manager is a very nice person and always willing to help and so are the staff. I did not rate the activities because I do not think my husband is able to take part.
13 October 2023
There are two of us who have LPAs for our friend who has no family. I live near enough to visit weekly, my colleague living further away tries to visit monthly. We are so pleased we managed to get our friend into the Manse when he began to need care nearly a year ago. He and we have met with unfailing kindness from every one of the staff. There have been occasions when the manager had been short of staff but care for the residents has not suffered. If my friend has any problems the manager or another member of staff are always ready to discuss them with me.
04 October 2023
Circumstances forced me to quickly find a care home for my mum at the beginning of this year and I'm so glad I found The Manse. Mum is really looked after, well fed and clean. The staff are very friendly, caring and professional. I am always kept up to date with how mum is doing. The activities for the residents are great and I especially enjoy The social media page where I am able to see photos and videos of mum really enjoying herself as she joins in the numerous activities, parties and trips out. I wouldn't hesitate to recommend The Manse to anyone looking for a care home for a loved one.
Latest Reviews for The Manse Residential Care Home
06 March 2025
I have been staying at this care home since early January, and am very impressed with the friendliness of the staff and willingness to help when necessary.
28 January 2025
I've lived here a long time, I like it here. I look after the garden.
28 January 2025
Mum's been here over a year now and she seems to like it, sometimes she has her down days but the staff are very understanding towards her and the other residents. Really pleased with the care mum receives at The Manse Residential Care Home. Thank you very much.
28 January 2025
I do love being here. The staff are very kind and courteous. I have no complaints at all. Everyone seems happy but this not the first time here for me. I love everyone, I have no complaints. Everyone is very lovable.
12 November 2024
Staff are very attentive, helpful and caring.
12 November 2024
Attending the August 2024 BBQ. Food very good. Good atmosphere. Well run. A good time.
29 October 2024
Just attended The Manse summer BBQ. The food was amazing and the staff made sure all the residents were engaged and involved. Really impressed by how caring the staff were and what a happy event it was.
28 October 2024
Fantastic. Very good with bringing the family together. Veery supportive. The BBQ was beautiful, having all residents, relatives and staff together as one. Very kid-friendly.
30 September 2024
Lovely atmosphere, staff are very attentive to residents and relatives. Nice to experience the day with everyone.
16 September 2024
Beautiful environment, staff all happy and friendly, everywhere was clean, lovely day, good music, yummy food, staff were very helpful.
16 September 2024
I have experience of many care homes, and The Manse is very impressive for its cleanliness, friendly staff, love and care of residents, and for all it does to help its users to be stimulated, intellectually, physically and spiritually. I really also appreciate the light decor, the quiet ambience and other little touches which ensure the dignity of its residents. This is no easy achievement, and will be the result of its management setting the example through the staff, who are readily available. I would wholeheartedly recommend The Manse and its team.
02 September 2024
My Nan moved into The Manse a few months ago, and we are very happy with her care. The staff are all so lovely and go above and beyond. It's fun to visit and hear what she has been up to, including exercise classes, getting her nails done, and even having her walker decorated! She also loves the food (as well as her many cups of tea), and it's great to see her eating more. When we visited on her birthday, we were given a whole trolley of goodies which was so kind. The living room and conservatory are lovely spots for us to sit and catch up, and hopefully we can go into the garden with her sometime soon too. She's made lots of friends and is very happy there.
30 August 2024
My friend of many years has been residing in The Manse Care Home for 12 years at least and I have always found the staff to be particularly kind, professional and hard-working. My friend is very happy there and made many friends not only with residents but staff members as well. He also loves having a room surrounded by his belongings and especially his grandfather's chair! It is important to him that he has his own private space. I hope that this will continue for a long time into the future.
22 May 2024
Staff always ready to assist and help. Food always lots of choice and lots of! Boss sees us every day and says good morning and chats. Several residents very friendly - weather not! (Only about 3 months here).
26 April 2024
Can't speak highly enough of the care my mother has received over the past few weeks, as she progressed from a short-term respite stay to becoming a permanent resident. The comfort of her room, the social interaction with other residents including activities organised by The Manse, and the very highly rated (by my mother) food and drinks supplied. Staff all lovely and highly professional in their roles, my mother leads the life she wants in The Manse but has a vital safety net around her. I hope, and (most importantly) my mother hopes her stay at The Manse is for many years to come.
15 April 2024
My Father moved to the manse last November and has been very happy with his care, the food, and comments on how kind the staff are and how good the food is consistently. I have always been allowed to drop in and visit with my Dad and take him out as I wish. He is looking forward to the weather improving so he can spend time in the garden. Another member of my extended family now looking to move into the manse too! Continue the great work and thanks for all your kindness to my Father.
06 December 2023
Staff all very friendly and welcoming. The room kept clean and tidy. My father-in-law enjoyed all the meals, varied menu. My father-in-law enjoyed joining in with various activities and socialising. He made new friends. The staff are professional and caring. My father-in-law enjoyed the garden and the conservatory. He liked the quiet dining room on his floor and sometimes ate there, but mainly enjoyed dining with fellow residents.
27 October 2023
I am very pleased my husband is in this home. The manager is a very nice person and always willing to help and so are the staff. I did not rate the activities because I do not think my husband is able to take part.
13 October 2023
There are two of us who have LPAs for our friend who has no family. I live near enough to visit weekly, my colleague living further away tries to visit monthly. We are so pleased we managed to get our friend into the Manse when he began to need care nearly a year ago. He and we have met with unfailing kindness from every one of the staff. There have been occasions when the manager had been short of staff but care for the residents has not suffered. If my friend has any problems the manager or another member of staff are always ready to discuss them with me.
04 October 2023
Circumstances forced me to quickly find a care home for my mum at the beginning of this year and I'm so glad I found The Manse. Mum is really looked after, well fed and clean. The staff are very friendly, caring and professional. I am always kept up to date with how mum is doing. The activities for the residents are great and I especially enjoy The social media page where I am able to see photos and videos of mum really enjoying herself as she joins in the numerous activities, parties and trips out. I wouldn't hesitate to recommend The Manse to anyone looking for a care home for a loved one.