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Creswick Road, Acton, London, W3 9HF
View Full Details of Torkington HouseLatest Reviews for Torkington House
13 January 2025
My mother has stayed twice so far for respite care. The staff have been lovely; welcoming, supportive and interested in her and us. She was well cared for, and whenever I visited or other friends visited we were also welcomed. There seems to be a core staff team who are permanent staff (not agency), which is a real strength I think. The bedrooms are en-suite and peaceful, there is a lovely spacious dining room looking over the garden, and the garden is a real gem: my mother liked sitting out there with us.
07 January 2025
My mum spent one month at Torkington House. From the moment she arrived to when she left, she was taken care of impeccably. The staff was extremely friendly and dealt with Mum's initial anxiety of being somewhere unfamiliar with empathy and professionalism. Whenever I called to get an update of how Mum was doing, the team were always willing to update me. The day I came to pick Mum up to take her back home, she was smiling and happy to introduce me to all the other residents she met during her stay.
07 November 2024
My father has been a resident at Torkington House for nearly two years now and in that time he has been looked after impeccably. He has been happy and cared for tirelessly by care staff that really care and look after his every need. The entire team run a happy home professionally and lovingly that I have total faith in, not once have I seen anyone act inappropriately or carelessly towards residents, guests and each other. I cannot fault Torkington House and have recommended it to others.
28 October 2024
My husband spent one week at Torkington House for respite care. I am disappointed with the care he received. The staff was informed that he is able to walk about 20 feet very slowly using the frame. But he was kept in the wheelchair all of the time, with no walking done at all except from bed to the toilet and back. As a result, he was very unsteady on his feet when he returned. When he did not have his meals regularly no nutritional drinks were given, he was feeling very tired and weak by the end of the week. When he returned home it looked like he had not been shaved for at least two days. The syringe used for his medication was missing from the pack. An old syringe was provided later which did not look clean at all. The invoice sent was not for the agreed number of days. Amended one sent later with names misspelt. The most serious was his DNR report was not with him when he returned home. It had to be collected later. This is not the kind of care we were promised.
23 October 2024
Very kind and friendly staff. Anyone that I spoke to knew where he was or how he was doing. Always confident that he was well looked after for his respite care. My father was also happy and enjoyed the food and liked the environment.
25 September 2024
We were very pleased with the home. Our first impression was the cleanliness of the home and the friendliness of the staff. Although she was apprehensive when we were leaving, she enjoyed it there and wasn't happy about leaving there. She loved singing and kept the other residents entertained. We are hoping that they can accommodate her again next month when we need further respite care for a few weeks.
09 September 2024
My aunt has been at Torkington House for the last 4yrs, the staff are amazing, always very approachable, she always says that the staff are very nice, she is happy and looked after extremely well, what we want for our loved ones is to be looked after and cared for well and Torkington House goes beyond all that.
04 September 2024
For 5 years, Torkington Carehome was home to my sister who needed to be cared for. Whilst we oversaw the care package with the manager and lead teams, we always found it a pleasant, clean place with activities, good food and care for my sister and others in there. The room was spacious and had a window facing the garden which is always nice. My sister's safety and care was paramount, and we were comfortable with this side of things. Most of all, the staff were lovely and friendly and the lead staff and manager were very approachable at any time. They also kept us informed regularly when required. We would recommend Torkington Carehome, as it is a good space for loved ones to be cared for. Oh! That garden is so beautiful to sit in when visiting! Thank you, Torkington House!
23 July 2024
Everyone takes very good care of my mum, which gives me peace of mind. My mother loves the chef and his food. She's looked after very well. I go there daily and see her clean and content. The few times when she wasn't well, it was arranged for her to go to hospital. The staff are always friendly.
12 January 2024
My nan has been in the care of the wonderful staff at Torkington House for just over a year now. She is happy, healthy, and very well looked after, and this is all you can ask for. The standard of care here is excellent. We were so glad to have found Torkington House and as time goes on, we appreciate it even more!
28 November 2023
As a family, we made the decision to place mum in Torkington House as we could no longer care for her in her own home. It was one of the hardest decisions we have ever had to make. However, we very quickly realised it was the best decision we could have made. The care mum receives at Torkington is second to none. She has been a resident for eight months and her quality of life has definitely improved for the better. The range of stimulating activities (on and off-premises), amazing and varied home-cooked food and level of dignified care given are outstanding. All of this would not be possible without the entire team of wonderful staff. Every single member of staff is courteous, and kind and has mum's best interests at heart. We are regularly kept updated about mum's care and are frequently asked if we have any worries or concerns. As a family we could not ask for more, it is wonderful to know that mum is safe at all times. We can not thank you enough Torkington House!
28 June 2023
Torkington House is a wonderful place. My mum has been a resident for a few weeks and she is happy and settled. She participates in daily stimulating activities and enjoys them. She is so well cared for, there is always one of the amazing carers by her side and her comfort and happiness always comes first. We, as a family, know that she is safe at all times. Not to mention the delicious home cooked food! Thank you so much Torkington House!
25 May 2023
A friend recommended Torkington House. I had the opportunity for respite for Mum for 2 weeks and I grasped it after having a look round the home and meeting the staff. The staff are amazing so professional, caring and kind and you get the sense they want to make the experience for my Mum and myself to be the best it can be. They were so helpful to me and understanding of my need for a break. The home is very clean and smells good and Mum said the food was great. There are activities during the week; which all sounded good and varied. Mum enjoyed the singing. Pretty garden and rooms are very nice. Staff greet you cheerfully and when you leave it is the same, they cannot help you enough! Very impressed with this care home and we will continue to use their wonderful services. Thank you to all the staff.
25 May 2023
A big thank you to the team at Torrington House for a fantastic coronation BBQ. Me and my partner so much enjoyed ourselves and it was so lovely to see the residents enjoying themselves too. It’s lovely to see the Mayor being involved and showing their support. Once again, a big thank you.
09 January 2023
My father went in for respite care at Torkington House. He was very against leaving his own home and did not wish to be associated with the negative stigma of a care home. The staff made him feel very welcome and were very patient with his dementia care. After a few weeks of respite care, my father was crying because he did not want to leave, saying he got used to where he was. The manager facilitated a smooth transfer to a longer-term care facility nearer to my father's own home and us, making my father as comfortable as possible during the stay. Really great staff, who are managed well and low turnover of staff, which is not usual to see.
23 August 2022
My relative is very happy in Torrington, being waited on hand and foot by people he loves. Says he should have become a resident years earlier. Enjoys the overall atmosphere and independence with the overview of the managers and their teams. He talks about individual members of the team, whom I have never met, as friends. The care he has received, when under the weather, quite ill, just grumpy needing (not admitted) attention, is very kind, dignified and discreet. Torrington is an incredible place and gives me and my family a confident feeling that, no matter what, our relative is in very good hands. Thank you everyone.
22 August 2022
Torkington House has been a home to my mother-in-law for the last three years. During this time she has received the most caring, loving and professional care. Everything has been made to meet her medical needs and make her comfortable. We, her family have also received huge support. The staff is happy to assist at any time always with a smile.
04 May 2022
Torkington House and every single member of staff from the manager to the lady who folds the washing outside my mum's room and chats to mum whilst she folds and puts away are just amazing human beings. They are attentive to the residents and most certainly to the guests. They know all our names and they always ask after each of our family members (non-residents) if they have not seen them that week. They tell me all the little funny things my mum has talked about and some of the little sad things mum talks about. My mum is waited on hand and foot and is positively spoilt. She is so very happy and content and that is a huge relief to our family. I am so very lucky mum was offered a place here at Torkington House and will always be grateful to the manager and her entire fabulous team who go above and beyond the call of duty with all the residents.
04 May 2022
Torkington House has been wonderful for our grandfather since arriving a couple of years ago, with reasonably advanced dementia and challenging behaviour. The team know exactly how to look after him and keep us informed all the time if there is a change spotted in his behaviour or he is feeling unwell. The manager and the senior team run a tight ship but a fun one at the same time and the way they have all navigated the whole Covid lockdown over 2-years has been nothing short of inspirational. During this time, they became the friends, families and carers of our loved ones as we were not allowed to visit for such a long time and whilst this was undoubtedly difficult for all concerned, the level of care and empathy was obvious for all to see. Facilities are exceptional, from the reception area to resident bedrooms, all kept spotless and tidy and the food is prepared with pride. I know as Grandad has a great appetite! As a family, we wouldn't hesitate to recommend TH.
23 February 2022
My mum has advanced Alzheimers, consequently, she is very confused and frail. Despite this condition, the staff at Torkington House do their best to give her a good quality of life. Mum has a loving relationship with all of those who look after her and this means she is happy and content. Mum is always well presented her every need is taken care of. As relatives, despite these difficult COVID times, we are always made to feel welcome and encouraged to visit.
Latest Reviews for Torkington House
13 January 2025
My mother has stayed twice so far for respite care. The staff have been lovely; welcoming, supportive and interested in her and us. She was well cared for, and whenever I visited or other friends visited we were also welcomed. There seems to be a core staff team who are permanent staff (not agency), which is a real strength I think. The bedrooms are en-suite and peaceful, there is a lovely spacious dining room looking over the garden, and the garden is a real gem: my mother liked sitting out there with us.
07 January 2025
My mum spent one month at Torkington House. From the moment she arrived to when she left, she was taken care of impeccably. The staff was extremely friendly and dealt with Mum's initial anxiety of being somewhere unfamiliar with empathy and professionalism. Whenever I called to get an update of how Mum was doing, the team were always willing to update me. The day I came to pick Mum up to take her back home, she was smiling and happy to introduce me to all the other residents she met during her stay.
07 November 2024
My father has been a resident at Torkington House for nearly two years now and in that time he has been looked after impeccably. He has been happy and cared for tirelessly by care staff that really care and look after his every need. The entire team run a happy home professionally and lovingly that I have total faith in, not once have I seen anyone act inappropriately or carelessly towards residents, guests and each other. I cannot fault Torkington House and have recommended it to others.
28 October 2024
My husband spent one week at Torkington House for respite care. I am disappointed with the care he received. The staff was informed that he is able to walk about 20 feet very slowly using the frame. But he was kept in the wheelchair all of the time, with no walking done at all except from bed to the toilet and back. As a result, he was very unsteady on his feet when he returned. When he did not have his meals regularly no nutritional drinks were given, he was feeling very tired and weak by the end of the week. When he returned home it looked like he had not been shaved for at least two days. The syringe used for his medication was missing from the pack. An old syringe was provided later which did not look clean at all. The invoice sent was not for the agreed number of days. Amended one sent later with names misspelt. The most serious was his DNR report was not with him when he returned home. It had to be collected later. This is not the kind of care we were promised.
23 October 2024
Very kind and friendly staff. Anyone that I spoke to knew where he was or how he was doing. Always confident that he was well looked after for his respite care. My father was also happy and enjoyed the food and liked the environment.
25 September 2024
We were very pleased with the home. Our first impression was the cleanliness of the home and the friendliness of the staff. Although she was apprehensive when we were leaving, she enjoyed it there and wasn't happy about leaving there. She loved singing and kept the other residents entertained. We are hoping that they can accommodate her again next month when we need further respite care for a few weeks.
09 September 2024
My aunt has been at Torkington House for the last 4yrs, the staff are amazing, always very approachable, she always says that the staff are very nice, she is happy and looked after extremely well, what we want for our loved ones is to be looked after and cared for well and Torkington House goes beyond all that.
04 September 2024
For 5 years, Torkington Carehome was home to my sister who needed to be cared for. Whilst we oversaw the care package with the manager and lead teams, we always found it a pleasant, clean place with activities, good food and care for my sister and others in there. The room was spacious and had a window facing the garden which is always nice. My sister's safety and care was paramount, and we were comfortable with this side of things. Most of all, the staff were lovely and friendly and the lead staff and manager were very approachable at any time. They also kept us informed regularly when required. We would recommend Torkington Carehome, as it is a good space for loved ones to be cared for. Oh! That garden is so beautiful to sit in when visiting! Thank you, Torkington House!
23 July 2024
Everyone takes very good care of my mum, which gives me peace of mind. My mother loves the chef and his food. She's looked after very well. I go there daily and see her clean and content. The few times when she wasn't well, it was arranged for her to go to hospital. The staff are always friendly.
12 January 2024
My nan has been in the care of the wonderful staff at Torkington House for just over a year now. She is happy, healthy, and very well looked after, and this is all you can ask for. The standard of care here is excellent. We were so glad to have found Torkington House and as time goes on, we appreciate it even more!
28 November 2023
As a family, we made the decision to place mum in Torkington House as we could no longer care for her in her own home. It was one of the hardest decisions we have ever had to make. However, we very quickly realised it was the best decision we could have made. The care mum receives at Torkington is second to none. She has been a resident for eight months and her quality of life has definitely improved for the better. The range of stimulating activities (on and off-premises), amazing and varied home-cooked food and level of dignified care given are outstanding. All of this would not be possible without the entire team of wonderful staff. Every single member of staff is courteous, and kind and has mum's best interests at heart. We are regularly kept updated about mum's care and are frequently asked if we have any worries or concerns. As a family we could not ask for more, it is wonderful to know that mum is safe at all times. We can not thank you enough Torkington House!
28 June 2023
Torkington House is a wonderful place. My mum has been a resident for a few weeks and she is happy and settled. She participates in daily stimulating activities and enjoys them. She is so well cared for, there is always one of the amazing carers by her side and her comfort and happiness always comes first. We, as a family, know that she is safe at all times. Not to mention the delicious home cooked food! Thank you so much Torkington House!
25 May 2023
A friend recommended Torkington House. I had the opportunity for respite for Mum for 2 weeks and I grasped it after having a look round the home and meeting the staff. The staff are amazing so professional, caring and kind and you get the sense they want to make the experience for my Mum and myself to be the best it can be. They were so helpful to me and understanding of my need for a break. The home is very clean and smells good and Mum said the food was great. There are activities during the week; which all sounded good and varied. Mum enjoyed the singing. Pretty garden and rooms are very nice. Staff greet you cheerfully and when you leave it is the same, they cannot help you enough! Very impressed with this care home and we will continue to use their wonderful services. Thank you to all the staff.
25 May 2023
A big thank you to the team at Torrington House for a fantastic coronation BBQ. Me and my partner so much enjoyed ourselves and it was so lovely to see the residents enjoying themselves too. It’s lovely to see the Mayor being involved and showing their support. Once again, a big thank you.
09 January 2023
My father went in for respite care at Torkington House. He was very against leaving his own home and did not wish to be associated with the negative stigma of a care home. The staff made him feel very welcome and were very patient with his dementia care. After a few weeks of respite care, my father was crying because he did not want to leave, saying he got used to where he was. The manager facilitated a smooth transfer to a longer-term care facility nearer to my father's own home and us, making my father as comfortable as possible during the stay. Really great staff, who are managed well and low turnover of staff, which is not usual to see.
23 August 2022
My relative is very happy in Torrington, being waited on hand and foot by people he loves. Says he should have become a resident years earlier. Enjoys the overall atmosphere and independence with the overview of the managers and their teams. He talks about individual members of the team, whom I have never met, as friends. The care he has received, when under the weather, quite ill, just grumpy needing (not admitted) attention, is very kind, dignified and discreet. Torrington is an incredible place and gives me and my family a confident feeling that, no matter what, our relative is in very good hands. Thank you everyone.
22 August 2022
Torkington House has been a home to my mother-in-law for the last three years. During this time she has received the most caring, loving and professional care. Everything has been made to meet her medical needs and make her comfortable. We, her family have also received huge support. The staff is happy to assist at any time always with a smile.
04 May 2022
Torkington House and every single member of staff from the manager to the lady who folds the washing outside my mum's room and chats to mum whilst she folds and puts away are just amazing human beings. They are attentive to the residents and most certainly to the guests. They know all our names and they always ask after each of our family members (non-residents) if they have not seen them that week. They tell me all the little funny things my mum has talked about and some of the little sad things mum talks about. My mum is waited on hand and foot and is positively spoilt. She is so very happy and content and that is a huge relief to our family. I am so very lucky mum was offered a place here at Torkington House and will always be grateful to the manager and her entire fabulous team who go above and beyond the call of duty with all the residents.
04 May 2022
Torkington House has been wonderful for our grandfather since arriving a couple of years ago, with reasonably advanced dementia and challenging behaviour. The team know exactly how to look after him and keep us informed all the time if there is a change spotted in his behaviour or he is feeling unwell. The manager and the senior team run a tight ship but a fun one at the same time and the way they have all navigated the whole Covid lockdown over 2-years has been nothing short of inspirational. During this time, they became the friends, families and carers of our loved ones as we were not allowed to visit for such a long time and whilst this was undoubtedly difficult for all concerned, the level of care and empathy was obvious for all to see. Facilities are exceptional, from the reception area to resident bedrooms, all kept spotless and tidy and the food is prepared with pride. I know as Grandad has a great appetite! As a family, we wouldn't hesitate to recommend TH.
23 February 2022
My mum has advanced Alzheimers, consequently, she is very confused and frail. Despite this condition, the staff at Torkington House do their best to give her a good quality of life. Mum has a loving relationship with all of those who look after her and this means she is happy and content. Mum is always well presented her every need is taken care of. As relatives, despite these difficult COVID times, we are always made to feel welcome and encouraged to visit.