Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Tower House Residential Home Ltd

stars
stars 10 November 2023
I have a relative in Tower House care home. I've visited a few times. The staff have not treated him great, being rude to him, mocking him. When mentioned to staff nothing is done and very vague about such a serious accusation. Today I spoke to the resident who said the staff are refusing to put the heating on even though the resident is freezing cold. If you are not docile, it's a problem. The patients always look bored and unstimulated. I would hate to have to live there. I'm actually appalled!
Review from N H (Friend of Resident/Service User)