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65 De Parys Avenue, Bedford, MK40 2TR
View Full Details of Lillibet HouseLatest Reviews for Lillibet House
26 December 2024
My cousin was cared for by the staff at Lilibet House after living in a care home in Devon for 20 years. He suffered from Chronic obstructive pulmonary disease and Korsakoff syndrome. The care and support given to my cousin was excellent. He always talked so highly of the carers and managers here. The communication was excellent. They always kept me informed and nothing was ever too much trouble. I am so happy that my cousin got to spend his last 18 months here and would highly recommend.
11 March 2020
My father was resident at Lillibet House from September 2019 - February 2020, after a diagnosis of Korsakoff Syndrome. Although not a home specialising in Korsakoff, the care he received was as good as it could be. The staff are caring, patient and supportive. Having a parent in care is very distressing and would have been much harder without the support and advice I received from the staff at the home, who really helped us through a very difficult time. They did everything they could to help my father feel at home. His room was bright and sunny and the garden there is very pleasant. He got a lot of pleasure from the cats that are also resident. A serious safeguarding issue was swiftly and thoroughly dealt with in the most professional manner. The home kept me regularly updated on my father's progress and any (even very minor) incidents. They were happy for visitors to drop-by at any time and knowing that my father was in safe hands was a huge comfort to the family.
29 November 2018
My aunt has been a resident for nearly two years. I live about 150 miles from Bedford and therefore visit infrequently. The home manager and staff telephone me often to keep me up to date with any incidents, changes in my Aunt's condition or material needs. When I telephone I have been given an immediate report on her welfare. My visits have been entirely unannounced but I have been immediately shown up to her room where there has been a carer in attendance. My aunt has been clean and well dressed and the room is warm, clean and tidy. The carers in attendance were kind and have a good relationship with my Aunt, who is not an easy character to deal with. On arrival at Lillibet House, my aunt was severely underweight but has now returned to normal physical health. My good impressions of the home have been reinforced by reports from visiting friends. I would be happy to recommend the home to others.
27 July 2016
Staff ignored me when I arrived, no greeting at all, no questions asked. No mention of how my uncle was, felt like I was in the wrong place. I arrived to find my uncle, sitting in an uncomfortable chair with no buzzer available, no staff on this floor, no one around. Equipment left in the middle of the room, was so old, it is a wonder it still being used. Dinner, well that was the most disgusting plate of food I ever seen in my life. If you think a frozen chicken kiev, with gravy (so thin more like water), vegetables were colourless mush, and the mash potatoes slop. Other choice was faggots!!!!, are we in the war years again. For dessert tinned peaches. The food was left on the edge of a tray table, no one spoke to my uncle, just plonked it down, no serviettes, not asked if he needed anything cut up, mind you, he could not eat it anyway, but no concern from the staff at all. Should not be allowed, when someone is frail and old, they need care , attention, kindness, did not exist .
Latest Reviews for Lillibet House
26 December 2024
My cousin was cared for by the staff at Lilibet House after living in a care home in Devon for 20 years. He suffered from Chronic obstructive pulmonary disease and Korsakoff syndrome. The care and support given to my cousin was excellent. He always talked so highly of the carers and managers here. The communication was excellent. They always kept me informed and nothing was ever too much trouble. I am so happy that my cousin got to spend his last 18 months here and would highly recommend.
11 March 2020
My father was resident at Lillibet House from September 2019 - February 2020, after a diagnosis of Korsakoff Syndrome. Although not a home specialising in Korsakoff, the care he received was as good as it could be. The staff are caring, patient and supportive. Having a parent in care is very distressing and would have been much harder without the support and advice I received from the staff at the home, who really helped us through a very difficult time. They did everything they could to help my father feel at home. His room was bright and sunny and the garden there is very pleasant. He got a lot of pleasure from the cats that are also resident. A serious safeguarding issue was swiftly and thoroughly dealt with in the most professional manner. The home kept me regularly updated on my father's progress and any (even very minor) incidents. They were happy for visitors to drop-by at any time and knowing that my father was in safe hands was a huge comfort to the family.
29 November 2018
My aunt has been a resident for nearly two years. I live about 150 miles from Bedford and therefore visit infrequently. The home manager and staff telephone me often to keep me up to date with any incidents, changes in my Aunt's condition or material needs. When I telephone I have been given an immediate report on her welfare. My visits have been entirely unannounced but I have been immediately shown up to her room where there has been a carer in attendance. My aunt has been clean and well dressed and the room is warm, clean and tidy. The carers in attendance were kind and have a good relationship with my Aunt, who is not an easy character to deal with. On arrival at Lillibet House, my aunt was severely underweight but has now returned to normal physical health. My good impressions of the home have been reinforced by reports from visiting friends. I would be happy to recommend the home to others.
27 July 2016
Staff ignored me when I arrived, no greeting at all, no questions asked. No mention of how my uncle was, felt like I was in the wrong place. I arrived to find my uncle, sitting in an uncomfortable chair with no buzzer available, no staff on this floor, no one around. Equipment left in the middle of the room, was so old, it is a wonder it still being used. Dinner, well that was the most disgusting plate of food I ever seen in my life. If you think a frozen chicken kiev, with gravy (so thin more like water), vegetables were colourless mush, and the mash potatoes slop. Other choice was faggots!!!!, are we in the war years again. For dessert tinned peaches. The food was left on the edge of a tray table, no one spoke to my uncle, just plonked it down, no serviettes, not asked if he needed anything cut up, mind you, he could not eat it anyway, but no concern from the staff at all. Should not be allowed, when someone is frail and old, they need care , attention, kindness, did not exist .