Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Overall Experience:  stars

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Latest Reviews for Hilltop House

stars
stars 23 August 2016
My grandmother of 70yrs has recently left this care home after several years. To begin with (due to her mental condition) my Nan was very reluctant to move into Hilltop but after a while of getting used to change and the new staff she settled well and seemed happy. However as the years have passed our family have noticed many flaws in the care this home provides and also staff conflict. Early on in 2016 my Nan broke her hip and fell very ill in hospital unfortunately there was no compassion from the manger or the owners of the establishment. There was a lot of conflict from staff towards the manager in particular that was made public and made us feel very uncomfortable. I don't believe the manager to be very professional, she was very abrupt and in my opinion quite false. There were also occasions where her commode wasn't emptied. I don't usually review anything but this was something that really upset our family and I wouldn't want anyone else to endure what we had to.
Review from Leanna F (Granddaughter of Resident/Service User)