Submit a Review for Bartlett's Residential Care Home
Portway Road, Stone, Aylesbury, HP17 8RP
View Full Details of Bartlett's Residential Care HomeLatest Reviews for Bartlett's Residential Care Home
07 March 2025
As a resident at Bartlett's for almost 3 years, mum has always received excellent care, even when her behaviour was difficult due to her advanced Alzheimer's. Everyone, no matter what their role, showed fantastic compassion and I couldn't have asked for better care for mum. They have also been extremely supportive of my brother and I during what has been a difficult time for us all.
07 March 2025
Lovely place but our mothers's stay didn't come without issue and the rising costs from £1.6k per week to £2k per week within 2 years was extortionate. It's bright, clean, boasts of it's 18 acres (most of which are not available to residents) and is beautiful. The staff are very loving and attentive, and the best part. Some management and night staff less so. Lots of things to do for residents but weekends the place is not as stimulating. Communications were poor. Emails would not be responded to by senior carers, so we wouldn't know if it had been addressed and the Manager rarely replies to emails. Care plans were chased, personal hygiene was not taken care of well at times. Food was ok but fed too much sugar and cakes. She fell in their care and died 6 weeks later. We never heard from them after her death offering condolence/card/flowers until I complained. The AM she died I was pulled aside into a room and asked to give a review and if I could leave an excellent review to keep their numbers up -shocking! The manager hates criticism.
06 November 2024
Lovely country locations. Only one word needed, services couldn't be better - excellent.
01 November 2024
Excellent care home. Very caring staff who always smile and go out of their way to help. My dad was extremely well looked after and we always felt very loved when we visited him. It is like one big family here.
24 October 2024
Bartlett's Residential Care Home is a wonderful, very well-appointed home of character set in glorious, well-maintained grounds with views to the Chiltern Hills. My father used to visit a friend when she became a resident and he praised it endlessly, so when the time came for the move from his own home, Bartlett's was the obvious place as it was "home from home". Father has now been a resident for four years and continues to praise everyone and everything - empathy would seem to be second nature to all staff at Bartlett's, they have endless time for their residents and are very aware of and responsive to their ever-changing needs. I benefit from the same empathy afforded to my father and am made to feel very much a part of the "Bartlett's family". I am always welcomed and included in any activity and kept informed of any issues with Father and also what he has taken part in and how he has enjoyed it.
30 August 2024
My mother has been a resident for almost two years. Within a few weeks, she was loving her new home. Without exception, all the staff are kind and extremely efficient. Nothing is too much trouble. Mum loves the food, the trips out and the wonderful special events, which family and friends enjoy with her. She has made friends with other residents. We all have nothing but praise for Bartlett's Residential Care Home, a wonderful place in a beautiful setting.
20 March 2024
From the moment my mum arrived at Bartlett's she felt thoroughly at home and often said so. Over the last four and half years it is fair to say that being cared for at Bartlett's transformed her life in every respect. Who would have thought that she would go ice skating or have a penguin on her lap! Apart from the beautiful surroundings inside and out Bartlett's really does provide a level of professional care which is second to none whether it is daily personal care, on-call medical care, activities to cater for all interests and abilities, trips to interesting venues and restaurant-quality catering. What makes Bartlett's exceptional is the quality of care which all the staff provide and which we as a family experienced throughout Mum's stay there, especially when it came to end-of-life care. They are a truly kind and caring team who treat everyone with compassion, dignity and respect. We could not have asked for more.
20 March 2024
We as a family are extremely happy with the love and care our mum receives from the Bartlett's team. They always give 100% to whatever care they are giving. Food is amazing. Grounds are wonderful to go for a walk or to sit and relax. Every member of staff from carers, cleaners, gardeners to management all have the resident's best interests at heart. Also my mother absolutely loves it at Bartlett's.
13 March 2024
My mother has been a resident at Bartlett's for 14 years. She is now 101. Over all this time she has been very happy and extremely well cared for in every sense, and it is clear that the staff care for her emotionally as well as physically. As a family we always feel welcome and can raise any query we may have, which is always taken seriously, no matter how minor it may be. The home operates to impeccable standards in every area, and seems in many ways more like a luxury hotel, with beautiful decor and lovely gardens. I cannot speak too highly of Bartlett's, and since her arrival all those years ago, the family have had complete peace of mind, knowing that she is happy and receiving outstanding care - her age now is a testament to that!
11 December 2023
Bartlett's Residential Care Home is exceptional! The care, consideration and kindness given to my brother was marvellous. All the staff throughout his three year stay at Bartlett's Residential Care Home were so generous with their time. As close members of his family we were always welcome and knowing that my brother was in such safe hands was so comforting. We owe them a debt of gratitude.
07 December 2023
Superb care, fantastic staff, excellent facility. I'm so glad we chose Bartletts. The staff are extremely well trained and professional. Always kind, friendly and approachable. They pay close attention to every resident's needs 24 hours a day and show empathy and respect. They are very good at communicating with family, very accommodating and a delight to deal with. Doctors are available when needed and the heath of each resident is carefully monitored. The facility is tremendous: Everything is modern, clean and in perfect working order. Dad was very comfortable. The meals are excellent and tea/coffee/juice/snacks are always available. The building is filled with natural light and is warm and spacious. The entertainment, activities and companionship are good. The common areas are cheerful and calm. The residents are encouraged to join a warm and friendly community and are free explore. The rooms are comfortable and well designed. The grounds are beautiful. Thank you for all you have done for my father.
29 November 2023
In the three years, my father spent at Bartlett's, the care he received was nothing short of incredible. I don’t think I can overstate the impact it has knowing that there is such a dedicated and caring team of people on hand to look after a loved one, indeed “team” seems like the wrong word to use because the atmosphere they create and the care they give is more like that of a family. I am left with a profound sense of gratitude and respect for everybody there.
29 November 2023
My father went to Bartlett's Residential Care Home when his dementia made things difficult for him to be cared for at home. In the three years he was there, the care he received was quite exemplary and I don’t think he could have stayed in a better place where everybody cared for him as much as the team at Bartlett’s did. The tenderness and love they showed him was genuine and I cannot sing the praises of the whole team there enough.
19 September 2023
Excellent choice of care home. Covering all needs for residents, from music activities, cooking, massage, animal visits, annual events and many more, including art too. We are welcome, tea with our loved ones, couldn't be better. A wonderful place with exceptional care.
17 August 2023
My mother is very well looked after, and the staff are kind and considerate - she has settled in really well. She likes all the activities that are put on at the home, and she has been out on a couple of outings. She likes to sit out in the gardens, which are kept to a very high standard. I believe that during the short time my mother has been at Bartletts, her overall health has improved. She is very happy and now has such a positive outlook. Thank you to all at Bartletts, you are a credit to your profession.
05 June 2023
We are very happy with the care given to our father. The care staff are very conscientious. There is always a smile and concern that our wishes are followed. They are always approachable and always stop what they are doing to help if they are able to. We feel very fortunate that our father is able to call Bartlett's home.
22 May 2023
The most important thing for me is, when leaving Mum after a visit I have not once had to look back and wonder if she will be okay. I’ve never worried about whether she is well looked after, not because I don’t care but because I can see what a beautiful home she is in and in such beautiful surroundings. I can see how attentive and kind the staff are. I can see that many of them have been there long term, which shows a positive working environment with strong and effective management who try to do the right thing for everyone. Above all, Bartletts is a happy place. There’s always something going on for the residents to enjoy and smiling seems to be a full-time occupation. I would have no hesitation in recommending Bartletts wholeheartedly.
05 April 2023
Choosing a care home for a parent is difficult. From the first visit I made to Bartletts I knew this would be Dad’s next home. Bartlett's ticks all the boxes, from the choice of room to the individual care plan, the grounds to the friendliness of the staff. They have trips to local events and places of interest, as well as plenty of visiting entertainment, (crazy golf, vintage cars, penguins and birds of prey, to name just a few). We are all made to feel welcome on our visits, just as it would be if we were visiting Dad in our family home. The staff knew us all by name from the moment Dad moved in, it’s amazing how effective that small gesture is, but it is reassuring that he is known personally right from the start. Nothing is too much trouble for Bartlett's, everyone is treated with respect and dignity. All individual likes and dislikes are known by the staff as if they were looking after a member of their own family. I love Bartletts and everything about it. Visit and see for yourself!
23 November 2022
The care is excellent. Each resident is treated as an individual and their needs are catered for. All the staff are so kind and loving and clearly have affection for the residents.
01 November 2022
After viewing several care homes in the area, we decided on Bartlett's straight away. On arrival, we were greeted by a very caring team who went above and beyond to make Mum welcome. Since then, we have found excellent, continuing care by every one of the staff. In early September, a small number of our family visited our mother on her birthday. When we arrived at Bartlett's, we were greeted by one member of staff, who led us out to the garden where a large table had been laid complete with a beautiful centrepiece of flowers, and we were served tea, and birthday cake was brought out.
Latest Reviews for Bartlett's Residential Care Home
07 March 2025
As a resident at Bartlett's for almost 3 years, mum has always received excellent care, even when her behaviour was difficult due to her advanced Alzheimer's. Everyone, no matter what their role, showed fantastic compassion and I couldn't have asked for better care for mum. They have also been extremely supportive of my brother and I during what has been a difficult time for us all.
07 March 2025
Lovely place but our mothers's stay didn't come without issue and the rising costs from £1.6k per week to £2k per week within 2 years was extortionate. It's bright, clean, boasts of it's 18 acres (most of which are not available to residents) and is beautiful. The staff are very loving and attentive, and the best part. Some management and night staff less so. Lots of things to do for residents but weekends the place is not as stimulating. Communications were poor. Emails would not be responded to by senior carers, so we wouldn't know if it had been addressed and the Manager rarely replies to emails. Care plans were chased, personal hygiene was not taken care of well at times. Food was ok but fed too much sugar and cakes. She fell in their care and died 6 weeks later. We never heard from them after her death offering condolence/card/flowers until I complained. The AM she died I was pulled aside into a room and asked to give a review and if I could leave an excellent review to keep their numbers up -shocking! The manager hates criticism.
06 November 2024
Lovely country locations. Only one word needed, services couldn't be better - excellent.
01 November 2024
Excellent care home. Very caring staff who always smile and go out of their way to help. My dad was extremely well looked after and we always felt very loved when we visited him. It is like one big family here.
24 October 2024
Bartlett's Residential Care Home is a wonderful, very well-appointed home of character set in glorious, well-maintained grounds with views to the Chiltern Hills. My father used to visit a friend when she became a resident and he praised it endlessly, so when the time came for the move from his own home, Bartlett's was the obvious place as it was "home from home". Father has now been a resident for four years and continues to praise everyone and everything - empathy would seem to be second nature to all staff at Bartlett's, they have endless time for their residents and are very aware of and responsive to their ever-changing needs. I benefit from the same empathy afforded to my father and am made to feel very much a part of the "Bartlett's family". I am always welcomed and included in any activity and kept informed of any issues with Father and also what he has taken part in and how he has enjoyed it.
30 August 2024
My mother has been a resident for almost two years. Within a few weeks, she was loving her new home. Without exception, all the staff are kind and extremely efficient. Nothing is too much trouble. Mum loves the food, the trips out and the wonderful special events, which family and friends enjoy with her. She has made friends with other residents. We all have nothing but praise for Bartlett's Residential Care Home, a wonderful place in a beautiful setting.
20 March 2024
From the moment my mum arrived at Bartlett's she felt thoroughly at home and often said so. Over the last four and half years it is fair to say that being cared for at Bartlett's transformed her life in every respect. Who would have thought that she would go ice skating or have a penguin on her lap! Apart from the beautiful surroundings inside and out Bartlett's really does provide a level of professional care which is second to none whether it is daily personal care, on-call medical care, activities to cater for all interests and abilities, trips to interesting venues and restaurant-quality catering. What makes Bartlett's exceptional is the quality of care which all the staff provide and which we as a family experienced throughout Mum's stay there, especially when it came to end-of-life care. They are a truly kind and caring team who treat everyone with compassion, dignity and respect. We could not have asked for more.
20 March 2024
We as a family are extremely happy with the love and care our mum receives from the Bartlett's team. They always give 100% to whatever care they are giving. Food is amazing. Grounds are wonderful to go for a walk or to sit and relax. Every member of staff from carers, cleaners, gardeners to management all have the resident's best interests at heart. Also my mother absolutely loves it at Bartlett's.
13 March 2024
My mother has been a resident at Bartlett's for 14 years. She is now 101. Over all this time she has been very happy and extremely well cared for in every sense, and it is clear that the staff care for her emotionally as well as physically. As a family we always feel welcome and can raise any query we may have, which is always taken seriously, no matter how minor it may be. The home operates to impeccable standards in every area, and seems in many ways more like a luxury hotel, with beautiful decor and lovely gardens. I cannot speak too highly of Bartlett's, and since her arrival all those years ago, the family have had complete peace of mind, knowing that she is happy and receiving outstanding care - her age now is a testament to that!
11 December 2023
Bartlett's Residential Care Home is exceptional! The care, consideration and kindness given to my brother was marvellous. All the staff throughout his three year stay at Bartlett's Residential Care Home were so generous with their time. As close members of his family we were always welcome and knowing that my brother was in such safe hands was so comforting. We owe them a debt of gratitude.
07 December 2023
Superb care, fantastic staff, excellent facility. I'm so glad we chose Bartletts. The staff are extremely well trained and professional. Always kind, friendly and approachable. They pay close attention to every resident's needs 24 hours a day and show empathy and respect. They are very good at communicating with family, very accommodating and a delight to deal with. Doctors are available when needed and the heath of each resident is carefully monitored. The facility is tremendous: Everything is modern, clean and in perfect working order. Dad was very comfortable. The meals are excellent and tea/coffee/juice/snacks are always available. The building is filled with natural light and is warm and spacious. The entertainment, activities and companionship are good. The common areas are cheerful and calm. The residents are encouraged to join a warm and friendly community and are free explore. The rooms are comfortable and well designed. The grounds are beautiful. Thank you for all you have done for my father.
29 November 2023
In the three years, my father spent at Bartlett's, the care he received was nothing short of incredible. I don’t think I can overstate the impact it has knowing that there is such a dedicated and caring team of people on hand to look after a loved one, indeed “team” seems like the wrong word to use because the atmosphere they create and the care they give is more like that of a family. I am left with a profound sense of gratitude and respect for everybody there.
29 November 2023
My father went to Bartlett's Residential Care Home when his dementia made things difficult for him to be cared for at home. In the three years he was there, the care he received was quite exemplary and I don’t think he could have stayed in a better place where everybody cared for him as much as the team at Bartlett’s did. The tenderness and love they showed him was genuine and I cannot sing the praises of the whole team there enough.
19 September 2023
Excellent choice of care home. Covering all needs for residents, from music activities, cooking, massage, animal visits, annual events and many more, including art too. We are welcome, tea with our loved ones, couldn't be better. A wonderful place with exceptional care.
17 August 2023
My mother is very well looked after, and the staff are kind and considerate - she has settled in really well. She likes all the activities that are put on at the home, and she has been out on a couple of outings. She likes to sit out in the gardens, which are kept to a very high standard. I believe that during the short time my mother has been at Bartletts, her overall health has improved. She is very happy and now has such a positive outlook. Thank you to all at Bartletts, you are a credit to your profession.
05 June 2023
We are very happy with the care given to our father. The care staff are very conscientious. There is always a smile and concern that our wishes are followed. They are always approachable and always stop what they are doing to help if they are able to. We feel very fortunate that our father is able to call Bartlett's home.
22 May 2023
The most important thing for me is, when leaving Mum after a visit I have not once had to look back and wonder if she will be okay. I’ve never worried about whether she is well looked after, not because I don’t care but because I can see what a beautiful home she is in and in such beautiful surroundings. I can see how attentive and kind the staff are. I can see that many of them have been there long term, which shows a positive working environment with strong and effective management who try to do the right thing for everyone. Above all, Bartletts is a happy place. There’s always something going on for the residents to enjoy and smiling seems to be a full-time occupation. I would have no hesitation in recommending Bartletts wholeheartedly.
05 April 2023
Choosing a care home for a parent is difficult. From the first visit I made to Bartletts I knew this would be Dad’s next home. Bartlett's ticks all the boxes, from the choice of room to the individual care plan, the grounds to the friendliness of the staff. They have trips to local events and places of interest, as well as plenty of visiting entertainment, (crazy golf, vintage cars, penguins and birds of prey, to name just a few). We are all made to feel welcome on our visits, just as it would be if we were visiting Dad in our family home. The staff knew us all by name from the moment Dad moved in, it’s amazing how effective that small gesture is, but it is reassuring that he is known personally right from the start. Nothing is too much trouble for Bartlett's, everyone is treated with respect and dignity. All individual likes and dislikes are known by the staff as if they were looking after a member of their own family. I love Bartletts and everything about it. Visit and see for yourself!
23 November 2022
The care is excellent. Each resident is treated as an individual and their needs are catered for. All the staff are so kind and loving and clearly have affection for the residents.
01 November 2022
After viewing several care homes in the area, we decided on Bartlett's straight away. On arrival, we were greeted by a very caring team who went above and beyond to make Mum welcome. Since then, we have found excellent, continuing care by every one of the staff. In early September, a small number of our family visited our mother on her birthday. When we arrived at Bartlett's, we were greeted by one member of staff, who led us out to the garden where a large table had been laid complete with a beautiful centrepiece of flowers, and we were served tea, and birthday cake was brought out.