Submit a Review for Willowmead Care Home
Wickham Bishops Road, Hatfield Peverel, Chelmsford, CM3 2JL
View Full Details of Willowmead Care HomeLatest Reviews for Willowmead Care Home
21 December 2023
Mum is very happy living here all the staff are fantastic and have been a great help to me with mum. Could not wish for more.
14 December 2023
The home looked after my mum for two years now. Mum is very well cared for by all the staff. The activities team have a great program every week. They always keep the residents stimulated and they all enjoy activities most days. Mum's room is clean and tidy but the windows are always closed. The care staff have mum well dressed and her hair always looks beautiful just like she would like it. I don't know the main manager.
12 December 2023
Everybody is so helpful and kind. Always carers on hand. Everybody is well looked after. The home is clean and well looked after. Plenty of drinks are available. Excellent all round.
05 December 2023
Willowmead has amazing staff throughout. They have my admiration for the work they do making the resident's lives as peaceful as is possible. As a visitor one is always made welcome by all the staff. My wife is always clean and is well looked after and I am indeed happy she is in their care.
07 September 2022
Everyone at Willowmead has been fantastic with Mum and very helpful with everything. I have seen Mum improve so much since being here. She is so much happier in herself, and as for me, a weight has been lifted off my very heavy shoulders, so thank you for everything.
07 September 2022
Very lovely to see Mum really happy. There are so many activities for Mum to do. Very nice to know Mum is safe here. Lovely to see Facebook showing all things you do here.
29 August 2022
Since my father's death almost a year ago I have tried to obtain a copy of his daily care log for the day he passed. Despite 3 requests to the manager of Willowmead, e-mails to the CEO of Gold Care homes, the regional manager (plus a telephone call), and finally the complaints department of Gold Care homes, I have received nothing. Next of Kin are entitled to this information, yet all requests have been ignored by Gold Care Homes and I am at a complete loss as to why. This has meant the grieving process has been severely impacted by not understanding his final hours, nor why we were not called when he started to deteriorate. As a family, we are extremely disappointed and appalled by the complete lack of communication from the Manager and Gold Care Homes.
25 August 2022
The care that my father-in-law receives is very good and I am pleased to see how well the staff have my father-in-law's interests at heart.
25 August 2022
This home has come to the forefront in helping us to calm and care for my father, in what was a confusing and unstable time. To see how he has now settled has been pleasing for us.
14 April 2022
Do not send your loved ones here. My father went in for respite care. Despite having Alzheimers he was healthy and walked in to the building. 4 days later he was stretchered out - and is still in hospital 4 weeks later and counting.
05 April 2022
Absolutely appalling. My father-in-law was admitted on Wednesday. On Sunday, we had to call an ambulance to get him out of there. They hadn't fed him or given him any fluids. He is now in hospital. That is how we know he wasn't given any food or fluids.
25 March 2022
Mum has settled well and the staff are always happy to help. They always show an interest in Mum and her life and myself.
25 March 2022
Always have a warm welcome. They are kind and patient.
25 March 2022
Very happy with the way my wife is being cared for and also my sister-in-law too.
25 March 2022
Willowmead Care Home has been an absolute lifesaver for us. Mum loves it there, she is well looked after and loved. We are so pleased with how Mum has settled. The staff look after everyone so well, they are excellent, hard-working and deserve so much more.
24 March 2022
Very pleased with all the staff. My mum and aunty are very happy here and the staff and manager are very helpful. My mum is doing very well here and my dad now has a life and can spend quality time with my mum.
08 March 2022
This can not be called a care home. I don't know how the building has passed health and safety, it is cold and depressing. My mum has suffered from her health and wellbeing in just one week. I am absolutely shattered by this!
08 February 2022
The care that my mother got here was absolutely awful. She was unable to feed herself, yet food and drink were just left on a table in front of her and then taken away un-eaten. On several occasions, she was not taken to the toilet and left in soiled pads which resulted in her ending up with sores that were not treated and she was left unwashed or changed. The manager was rude and aggressive and lacked any empathy or offered any help when I complained. She was not treated with any dignity or respect whatsoever. It resulted in social services taking my mother immediately to the hospital where the staff there were shocked at her condition. A copy of her notes was requested but they mysteriously went "missing". I would not recommend this home to anyone's loved ones and in my opinion, the manager needs to be investigated to stop any more people suffering like my mother did!
12 October 2021
I am very impressed by the care and attention all the staff give to my father. They bring fun and joy to the residents in the latter stages of their lives. Facilities are in the process of being upgraded and I'm sure it will look amazing when completed.
06 September 2021
My mum has been in Willowmead Care Home since August 2016. The home has always looked after my mother. I feel that the care home and I work in partnership to care for my mum. I think the staff are incredibly caring and welcoming. I love the alterations that the manager has done to the entrance and corridors.
Latest Reviews for Willowmead Care Home
21 December 2023
Mum is very happy living here all the staff are fantastic and have been a great help to me with mum. Could not wish for more.
14 December 2023
The home looked after my mum for two years now. Mum is very well cared for by all the staff. The activities team have a great program every week. They always keep the residents stimulated and they all enjoy activities most days. Mum's room is clean and tidy but the windows are always closed. The care staff have mum well dressed and her hair always looks beautiful just like she would like it. I don't know the main manager.
12 December 2023
Everybody is so helpful and kind. Always carers on hand. Everybody is well looked after. The home is clean and well looked after. Plenty of drinks are available. Excellent all round.
05 December 2023
Willowmead has amazing staff throughout. They have my admiration for the work they do making the resident's lives as peaceful as is possible. As a visitor one is always made welcome by all the staff. My wife is always clean and is well looked after and I am indeed happy she is in their care.
07 September 2022
Everyone at Willowmead has been fantastic with Mum and very helpful with everything. I have seen Mum improve so much since being here. She is so much happier in herself, and as for me, a weight has been lifted off my very heavy shoulders, so thank you for everything.
07 September 2022
Very lovely to see Mum really happy. There are so many activities for Mum to do. Very nice to know Mum is safe here. Lovely to see Facebook showing all things you do here.
29 August 2022
Since my father's death almost a year ago I have tried to obtain a copy of his daily care log for the day he passed. Despite 3 requests to the manager of Willowmead, e-mails to the CEO of Gold Care homes, the regional manager (plus a telephone call), and finally the complaints department of Gold Care homes, I have received nothing. Next of Kin are entitled to this information, yet all requests have been ignored by Gold Care Homes and I am at a complete loss as to why. This has meant the grieving process has been severely impacted by not understanding his final hours, nor why we were not called when he started to deteriorate. As a family, we are extremely disappointed and appalled by the complete lack of communication from the Manager and Gold Care Homes.
25 August 2022
The care that my father-in-law receives is very good and I am pleased to see how well the staff have my father-in-law's interests at heart.
25 August 2022
This home has come to the forefront in helping us to calm and care for my father, in what was a confusing and unstable time. To see how he has now settled has been pleasing for us.
14 April 2022
Do not send your loved ones here. My father went in for respite care. Despite having Alzheimers he was healthy and walked in to the building. 4 days later he was stretchered out - and is still in hospital 4 weeks later and counting.
05 April 2022
Absolutely appalling. My father-in-law was admitted on Wednesday. On Sunday, we had to call an ambulance to get him out of there. They hadn't fed him or given him any fluids. He is now in hospital. That is how we know he wasn't given any food or fluids.
25 March 2022
Mum has settled well and the staff are always happy to help. They always show an interest in Mum and her life and myself.
25 March 2022
Always have a warm welcome. They are kind and patient.
25 March 2022
Very happy with the way my wife is being cared for and also my sister-in-law too.
25 March 2022
Willowmead Care Home has been an absolute lifesaver for us. Mum loves it there, she is well looked after and loved. We are so pleased with how Mum has settled. The staff look after everyone so well, they are excellent, hard-working and deserve so much more.
24 March 2022
Very pleased with all the staff. My mum and aunty are very happy here and the staff and manager are very helpful. My mum is doing very well here and my dad now has a life and can spend quality time with my mum.
08 March 2022
This can not be called a care home. I don't know how the building has passed health and safety, it is cold and depressing. My mum has suffered from her health and wellbeing in just one week. I am absolutely shattered by this!
08 February 2022
The care that my mother got here was absolutely awful. She was unable to feed herself, yet food and drink were just left on a table in front of her and then taken away un-eaten. On several occasions, she was not taken to the toilet and left in soiled pads which resulted in her ending up with sores that were not treated and she was left unwashed or changed. The manager was rude and aggressive and lacked any empathy or offered any help when I complained. She was not treated with any dignity or respect whatsoever. It resulted in social services taking my mother immediately to the hospital where the staff there were shocked at her condition. A copy of her notes was requested but they mysteriously went "missing". I would not recommend this home to anyone's loved ones and in my opinion, the manager needs to be investigated to stop any more people suffering like my mother did!
12 October 2021
I am very impressed by the care and attention all the staff give to my father. They bring fun and joy to the residents in the latter stages of their lives. Facilities are in the process of being upgraded and I'm sure it will look amazing when completed.
06 September 2021
My mum has been in Willowmead Care Home since August 2016. The home has always looked after my mother. I feel that the care home and I work in partnership to care for my mum. I think the staff are incredibly caring and welcoming. I love the alterations that the manager has done to the entrance and corridors.