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Luff Way, Garden Road, Walton on the Naze, CO14 8SW
View Full Details of Luff HouseLatest Reviews for Luff House
12 March 2025
Mum was a resident of Luff House for 2 and 1/2 years. her dementia increased during her stay and the care team were always attentive to her needs. The music and activities were a favourite of mum's. Unfortunately we mum's increasing needs, Luff House worked with us to find a more suitable place for mum. All of the staff with whom mum and our family met were always compassionate and understanding of mum's needs. When the time came to transfer mum to a higher dependency provider, the management team and care team were supportive and helpful. The day mum left there were sincere emotions from the staff, who clearly had genuinely grown fond of mum and care for her.
29 January 2025
My father spent the last two months of his life at Luff House. He was stimulated, entertained, looked after and loved by the wonderful team of carers and volunteers. My sister and I feel so grateful and blessed that he was so cared for and loved in his final days. This place and the entire team of staff, are nothing short of wonderful.
02 August 2024
I liked this home because it is small with only 28 residents which made it feel homely. I have found efficient and caring staff throughout the home and nothing is too much trouble. The menu is varied each day and residents preferences are noted. Varied activities each day make life stimulating and give residents a better quality of life than they would have at home.
05 February 2024
The staff at Luff House have been very kind and supportive of my uncle and have really helped him to settle in. The manager has been particularly understanding and helpful in arranging additional carers so that Uncle can go out for walks, do some shopping and visit the seaside.
11 January 2024
I'm very happy to see my uncle well looked after and cared for. No care home is perfect, but the staff genuinely care and help when needed. The managers are particularly understanding and sympathetic. My wife often looks at the home's Facebook page - great photos which help when it comes to interacting with my relative on 'difficult' days. The Christian standpoint is demonstrated throughout the home, often in action and sometimes with words. Long may it continue. I'm happy to recommend this home.
25 July 2023
My two-week respite care provided me with the post-operative environment I needed before going home to manage alone. Aids were provided in the ensuite and I was free to do as little or as much as I could. Corridors gave me safe walking practice. The staff were friendly and I could join in the activities. Observing disability and dementia was a learning experience. The staff had patience and politeness at all times and praised the care home.
10 May 2023
In the last year that my husband has been with you, I have nothing but praise for the standard of care you have shown him. Thank you.
19 October 2022
Luff house, cared so well for my mum who had dementia and physical needs. Despite her great needs, she was always involved in the many activities that they provided. The Christian ethos of the home underpins everything they do and when my mum was in Palliative care Hummingbirds spent time sitting with her, reading, chatting, praying and playing music. The staff are wonderful and get to know their residents and their needs well. It was always obvious how much they loved their residents and were always welcoming to visitors.
09 September 2022
To put a loved one into a care home is a decision not to be taken lightly especially having had a previously bad experience. There are still feeling of guilt and it is a constant worry as to whether you have made the best choice of care home. After reading CQC reports and speaking to people whose relatives had been in Luff House, I made the decision and my husband, who has Vascular Dementia, was admitted for 4 weeks of respite. I have no doubt that we made the right choice. During his stay, he was treated with care and compassion by all members of staff. They were patient, gentle, kind, encouraging and vigilant. I visited daily and was always welcomed. My questions were answered and advice given willingly. Based on my experience I would recommend Luff House. The staff trainer using The Way with Care as her course basis. I found her knowledgeable and helpful and her rapport with patients was obvious for all to see. If courses were extended to carers I would attend.
21 March 2022
Myself and my siblings couldn't be happier with the care and commitment of the home to have our loved one happy and content. His personal care, health and dietary all excellent.
16 December 2021
The whole staff team were excellent and very kind and caring. Mum had a good respite stay. Quite a few residents had dementia and social contact was limited mainly to staff, but that said she enjoyed her stay.
21 June 2021
The staff are absolutely wonderful as are the living conditions. Everyone aims to please both residents and their visitors. Many activities organised each day, and even an afternoon tea and cake in the gardens as a group was organised, my mum was so happy to be mixing with other residents over a relaxed cup of tea in the garden it kept her talking about it for ages. New restaurant and TV lounge recently finished adds to a little extra choice for interacting with others. Mum has her hair washed and set every week, this brings a bit of normalcy between her old life and her new one. During these unusual times, it has not always been totally clear what the home would allow visitors to do or not do regarding visits, a little easier now and a bit more relaxed. I think the policies were always there, just not always conveyed clearly. If that is the only negative it is a very small one.
02 June 2021
We had a bad experience with another care home in this area and my dad was very upset. Since we moved him to Ernest Luff, my dad is happier, calmer and the staff have helped him settle in and feel like one of their family. When we visit him he is always clean and tidy and well dressed and praises all the carers that they always bring him his tea! A very well kept, clean and secure home.
05 May 2021
My father, who has always been an awkward man, loves being in the home. He loves all the helpers, enjoys the food and has stopped asking when he can go home. Luff House is clean and the staff are all helpful and kind.
14 April 2021
My dad has been in the care home for 4 wells now and I don't have a negative word to say about it. Helped me in every step to get him settled in. The staff and facilities are great.
31 March 2021
Luff House is a very good home; my dad likes it there, and all the staff are very friendly.
31 March 2021
Despite being blind and bedbound, my mother has been well cared for, for the past three and a half years. Although, she would like more company when possible.
29 March 2021
Great care at home. Could not be looked after better. Dad is very happy and so are we. Thanks to you all.
18 December 2019
I feel completely confident that my mum is well cared for. The staff are always happy to answer questions about her care or welfare and provide reassurance when needed. I believe the home is very well managed and goes to a good deal of trouble to draw the surrounding community in. If I were to become a resident at a home, I would hope it was Luff House.
09 September 2019
Mum was made to feel very welcome. Staff treated her with affection and patience. Mum even became confident enough to join in some activities - something she's never done before. The hummingbird lady was lovely. Time was always found for me if I wanted to discuss anything. When a problem arose, staff were quick to acknowledge the issue and deal with it effectively, which was reassuring. Above all was the Christian atmosphere which Mum had wanted to experience in her final years.
Latest Reviews for Luff House
12 March 2025
Mum was a resident of Luff House for 2 and 1/2 years. her dementia increased during her stay and the care team were always attentive to her needs. The music and activities were a favourite of mum's. Unfortunately we mum's increasing needs, Luff House worked with us to find a more suitable place for mum. All of the staff with whom mum and our family met were always compassionate and understanding of mum's needs. When the time came to transfer mum to a higher dependency provider, the management team and care team were supportive and helpful. The day mum left there were sincere emotions from the staff, who clearly had genuinely grown fond of mum and care for her.
29 January 2025
My father spent the last two months of his life at Luff House. He was stimulated, entertained, looked after and loved by the wonderful team of carers and volunteers. My sister and I feel so grateful and blessed that he was so cared for and loved in his final days. This place and the entire team of staff, are nothing short of wonderful.
02 August 2024
I liked this home because it is small with only 28 residents which made it feel homely. I have found efficient and caring staff throughout the home and nothing is too much trouble. The menu is varied each day and residents preferences are noted. Varied activities each day make life stimulating and give residents a better quality of life than they would have at home.
05 February 2024
The staff at Luff House have been very kind and supportive of my uncle and have really helped him to settle in. The manager has been particularly understanding and helpful in arranging additional carers so that Uncle can go out for walks, do some shopping and visit the seaside.
11 January 2024
I'm very happy to see my uncle well looked after and cared for. No care home is perfect, but the staff genuinely care and help when needed. The managers are particularly understanding and sympathetic. My wife often looks at the home's Facebook page - great photos which help when it comes to interacting with my relative on 'difficult' days. The Christian standpoint is demonstrated throughout the home, often in action and sometimes with words. Long may it continue. I'm happy to recommend this home.
25 July 2023
My two-week respite care provided me with the post-operative environment I needed before going home to manage alone. Aids were provided in the ensuite and I was free to do as little or as much as I could. Corridors gave me safe walking practice. The staff were friendly and I could join in the activities. Observing disability and dementia was a learning experience. The staff had patience and politeness at all times and praised the care home.
10 May 2023
In the last year that my husband has been with you, I have nothing but praise for the standard of care you have shown him. Thank you.
19 October 2022
Luff house, cared so well for my mum who had dementia and physical needs. Despite her great needs, she was always involved in the many activities that they provided. The Christian ethos of the home underpins everything they do and when my mum was in Palliative care Hummingbirds spent time sitting with her, reading, chatting, praying and playing music. The staff are wonderful and get to know their residents and their needs well. It was always obvious how much they loved their residents and were always welcoming to visitors.
09 September 2022
To put a loved one into a care home is a decision not to be taken lightly especially having had a previously bad experience. There are still feeling of guilt and it is a constant worry as to whether you have made the best choice of care home. After reading CQC reports and speaking to people whose relatives had been in Luff House, I made the decision and my husband, who has Vascular Dementia, was admitted for 4 weeks of respite. I have no doubt that we made the right choice. During his stay, he was treated with care and compassion by all members of staff. They were patient, gentle, kind, encouraging and vigilant. I visited daily and was always welcomed. My questions were answered and advice given willingly. Based on my experience I would recommend Luff House. The staff trainer using The Way with Care as her course basis. I found her knowledgeable and helpful and her rapport with patients was obvious for all to see. If courses were extended to carers I would attend.
21 March 2022
Myself and my siblings couldn't be happier with the care and commitment of the home to have our loved one happy and content. His personal care, health and dietary all excellent.
16 December 2021
The whole staff team were excellent and very kind and caring. Mum had a good respite stay. Quite a few residents had dementia and social contact was limited mainly to staff, but that said she enjoyed her stay.
21 June 2021
The staff are absolutely wonderful as are the living conditions. Everyone aims to please both residents and their visitors. Many activities organised each day, and even an afternoon tea and cake in the gardens as a group was organised, my mum was so happy to be mixing with other residents over a relaxed cup of tea in the garden it kept her talking about it for ages. New restaurant and TV lounge recently finished adds to a little extra choice for interacting with others. Mum has her hair washed and set every week, this brings a bit of normalcy between her old life and her new one. During these unusual times, it has not always been totally clear what the home would allow visitors to do or not do regarding visits, a little easier now and a bit more relaxed. I think the policies were always there, just not always conveyed clearly. If that is the only negative it is a very small one.
02 June 2021
We had a bad experience with another care home in this area and my dad was very upset. Since we moved him to Ernest Luff, my dad is happier, calmer and the staff have helped him settle in and feel like one of their family. When we visit him he is always clean and tidy and well dressed and praises all the carers that they always bring him his tea! A very well kept, clean and secure home.
05 May 2021
My father, who has always been an awkward man, loves being in the home. He loves all the helpers, enjoys the food and has stopped asking when he can go home. Luff House is clean and the staff are all helpful and kind.
14 April 2021
My dad has been in the care home for 4 wells now and I don't have a negative word to say about it. Helped me in every step to get him settled in. The staff and facilities are great.
31 March 2021
Luff House is a very good home; my dad likes it there, and all the staff are very friendly.
31 March 2021
Despite being blind and bedbound, my mother has been well cared for, for the past three and a half years. Although, she would like more company when possible.
29 March 2021
Great care at home. Could not be looked after better. Dad is very happy and so are we. Thanks to you all.
18 December 2019
I feel completely confident that my mum is well cared for. The staff are always happy to answer questions about her care or welfare and provide reassurance when needed. I believe the home is very well managed and goes to a good deal of trouble to draw the surrounding community in. If I were to become a resident at a home, I would hope it was Luff House.
09 September 2019
Mum was made to feel very welcome. Staff treated her with affection and patience. Mum even became confident enough to join in some activities - something she's never done before. The hummingbird lady was lovely. Time was always found for me if I wanted to discuss anything. When a problem arose, staff were quick to acknowledge the issue and deal with it effectively, which was reassuring. Above all was the Christian atmosphere which Mum had wanted to experience in her final years.