Latest Reviews for The Haven
21 March 2025
Very supportive and understanding team. Couldn't do enough for my dad or our family. They enabled space, while still offering support if/when needed during the last days/weeks of his life. Specific thanks and praise to the manager and another specific staff member. They always knew the right things to say and knew how to deal with dad, even when he was being stubborn and difficult.
24 February 2025
I have been amazed at the efficiency and kindness of every staff member I have come in contact with. I think care work is extremely challenging and I'm amazed with their patience when dealing with difficult residents. I think I am lucky my mum got into The Haven.
24 February 2025
These guys have done really well with my mother, she is brighter and more active than she's been for a few years. Well looked after and well fed. The room isn't bad but could be a little bigger I guess but she moved from a bigger room to be downstairs due to her mobility so it was needed.
31 January 2025
My Dad has Alzheimer's and since being at The Haven he's settled in well, I often find him sitting by the open door of his room speaking to everyone who walks by. He appears well-kept and cheerful. Most of all he is safe and not lonely, and I know he's eating healthy. The staff always are cheerful and kind. I'm happy my Dad resides at The Haven.
28 January 2025
Warm and welcoming place. Nice surroundings. Lovely staff, always more than happy to help.
28 January 2025
The management and staff are welcoming and friendly. The home feels homely, not too big, which is what I wanted for my brother and I feel this is his home now and to feel secure.
14 January 2025
The care my husband has received in 3 and a half years has been very good but his health is declining quite rapidly now and words cannot express the love and care he is receiving. As a family we are so grateful to the Staff for this. Also when I visit nothing is too much trouble.
13 January 2025
The Haven always has a positive attitude both towards my father and myself. Everyone shows care and respect towards my father and ensures he is keeping in good health. I am always made welcome when I visit. Management are always helpful and keep the home running well and efficiently. All the while working hard to make improvements.
12 February 2024
Been a great home I feel have bent over backwards to accommodate my mum. Staff friendly and helpful nothing ever seems too much if you request something. The new manager has been very helpful in settling my mum in. I would recommend this home to others.
06 April 2023
It's been a joy and relief to see Mum taken care of so well. It was definitely emotional bringing her here but she's been cared for so well from the moment she stepped in. We've just had a delightful Mother's Day afternoon tea, it was delicious and a really lovely experience.
06 April 2023
Absolutely amazing afternoon, Mother's Day tea. The food was delicious.
20 January 2023
A very good friend of mine has been staying here after having a bad fall at home. She has settled in really well. Her room is lovely decorated. All of the staff are excellent and the management are brilliant. She joins in with the daily activities and feels very safe here and enjoys the food. All the staff take the time to chat with her, they are very friendly. An excellent care home that I would recommend to anyone.
09 January 2023
This excellent care home is well run by kindly caring staff. They always have time for a chat, a cup of tea and an encouraging word for me when I visit, usually every day. I vary my times of visit and it is always good, the care is first class. I am happy with this care home.
13 December 2022
My family and I have been very impressed with the care that has been shown to my wife during her stay at The Haven. The staff have been very attentive at all times and nothing was too much trouble for them. Unsure how my wife would react to her being away for a month, it was such a relief when visiting, to find her so happy with the staff and surroundings. All staff welcomed visits whenever we wanted. Couldn't praise the running of the Haven enough. Thank you all, so much.
02 December 2022
Quick to deal with any queries or complaints. They are dealt with quickly and confidentially. Staff are welcoming and always happy to help. A good range of activities and entertainment to cater for all the residents. Always encouraging residents to eat and drink their meals.
28 November 2022
My friend has been very happy at The Haven. The staff are always friendly, and the food is wonderful; I've eaten there a few times, so can guarantee this. I've always felt welcome, and she always not only speaks highly about The Haven; she always has a smile on her face.
11 November 2022
Since my dad has been staying here, my faith in care homes and peopled has been restored. The carers here are so lovely, one member even bought a Norwegian phrase book to learn some Norwegian as my dad is from Norway. The level of detail is beautiful and I feel reassured knowing my dad is safe here.
19 October 2022
Having heard so many horror stories about care homes in the media, it was a revelation to me when my wife was placed in The Haven. The organisation and care in this home is peerless. Every member of staff treats the residents with respect and friendliness. Their patience with some obviously difficult dementia sufferers is wonderful, as is their sense of humour. My wife sadly died, but her last weeks were handled so gently that at times I was moved to tears. If I ever have to live in a care home, I will fight tooth and nail to ensure that it will be in The Haven!
12 September 2022
I have put my mother in for a few weeks respite after a very bad fall. She has been in there a few days and really settled in fine. Her room is beautifully decorated, modern and very clean. The staff are really good and listen to everything she says and always cater for her needs as she is quite demanding sometimes. The manager has made her feel very welcome, making sure she socialises with the other residents and gets everything she needs. It is such a weight off my mind, knowing I have found a great care home for my mother and she is getting the personal care she needs. Well done The Haven. There are a few members of the Haven staff I would like to mention - to the activities coordinator, Mum thinks a lot of you already and Mum speaks very highly of two members of staff in particular, who Mum told me helped her settle in. And the maintenance man, Mum told me you fixed her room up beautifully and did an excellent job. Excellent manager - thank you. Good job all of you.
27 June 2022
My father spent four weeks at the Haven on a discharge package from hospital in November/December 2021 before he died in late December 2021. The Haven kept him safe at a basic physical level only. The home did have quite a dilapidated air. It could do with a coat of paint and the potholes on the driveway make it difficult to take a manual wheelchair out onto the main road. The rooms are small. The whole place needs money spent on it to make it more welcoming and comfortable. My father’s room was at the end of a corridor and residents seem to be free to walk through the room when I visited to use the ensuite toilet. Staff did not seem to prevent this. On one occasion when I visited, a resident walked into the room and drank directly from the lip of a jug of squash that had been put out for my father. My father said that people stole the food I had brought in and he did not feel safe. His personal hygiene was allowed to deteriorate until I raised this with managers.
Latest Reviews for The Haven
21 March 2025
Very supportive and understanding team. Couldn't do enough for my dad or our family. They enabled space, while still offering support if/when needed during the last days/weeks of his life. Specific thanks and praise to the manager and another specific staff member. They always knew the right things to say and knew how to deal with dad, even when he was being stubborn and difficult.
24 February 2025
I have been amazed at the efficiency and kindness of every staff member I have come in contact with. I think care work is extremely challenging and I'm amazed with their patience when dealing with difficult residents. I think I am lucky my mum got into The Haven.
24 February 2025
These guys have done really well with my mother, she is brighter and more active than she's been for a few years. Well looked after and well fed. The room isn't bad but could be a little bigger I guess but she moved from a bigger room to be downstairs due to her mobility so it was needed.
31 January 2025
My Dad has Alzheimer's and since being at The Haven he's settled in well, I often find him sitting by the open door of his room speaking to everyone who walks by. He appears well-kept and cheerful. Most of all he is safe and not lonely, and I know he's eating healthy. The staff always are cheerful and kind. I'm happy my Dad resides at The Haven.
28 January 2025
Warm and welcoming place. Nice surroundings. Lovely staff, always more than happy to help.
28 January 2025
The management and staff are welcoming and friendly. The home feels homely, not too big, which is what I wanted for my brother and I feel this is his home now and to feel secure.
14 January 2025
The care my husband has received in 3 and a half years has been very good but his health is declining quite rapidly now and words cannot express the love and care he is receiving. As a family we are so grateful to the Staff for this. Also when I visit nothing is too much trouble.
13 January 2025
The Haven always has a positive attitude both towards my father and myself. Everyone shows care and respect towards my father and ensures he is keeping in good health. I am always made welcome when I visit. Management are always helpful and keep the home running well and efficiently. All the while working hard to make improvements.
12 February 2024
Been a great home I feel have bent over backwards to accommodate my mum. Staff friendly and helpful nothing ever seems too much if you request something. The new manager has been very helpful in settling my mum in. I would recommend this home to others.
06 April 2023
It's been a joy and relief to see Mum taken care of so well. It was definitely emotional bringing her here but she's been cared for so well from the moment she stepped in. We've just had a delightful Mother's Day afternoon tea, it was delicious and a really lovely experience.
06 April 2023
Absolutely amazing afternoon, Mother's Day tea. The food was delicious.
20 January 2023
A very good friend of mine has been staying here after having a bad fall at home. She has settled in really well. Her room is lovely decorated. All of the staff are excellent and the management are brilliant. She joins in with the daily activities and feels very safe here and enjoys the food. All the staff take the time to chat with her, they are very friendly. An excellent care home that I would recommend to anyone.
09 January 2023
This excellent care home is well run by kindly caring staff. They always have time for a chat, a cup of tea and an encouraging word for me when I visit, usually every day. I vary my times of visit and it is always good, the care is first class. I am happy with this care home.
13 December 2022
My family and I have been very impressed with the care that has been shown to my wife during her stay at The Haven. The staff have been very attentive at all times and nothing was too much trouble for them. Unsure how my wife would react to her being away for a month, it was such a relief when visiting, to find her so happy with the staff and surroundings. All staff welcomed visits whenever we wanted. Couldn't praise the running of the Haven enough. Thank you all, so much.
02 December 2022
Quick to deal with any queries or complaints. They are dealt with quickly and confidentially. Staff are welcoming and always happy to help. A good range of activities and entertainment to cater for all the residents. Always encouraging residents to eat and drink their meals.
28 November 2022
My friend has been very happy at The Haven. The staff are always friendly, and the food is wonderful; I've eaten there a few times, so can guarantee this. I've always felt welcome, and she always not only speaks highly about The Haven; she always has a smile on her face.
11 November 2022
Since my dad has been staying here, my faith in care homes and peopled has been restored. The carers here are so lovely, one member even bought a Norwegian phrase book to learn some Norwegian as my dad is from Norway. The level of detail is beautiful and I feel reassured knowing my dad is safe here.
19 October 2022
Having heard so many horror stories about care homes in the media, it was a revelation to me when my wife was placed in The Haven. The organisation and care in this home is peerless. Every member of staff treats the residents with respect and friendliness. Their patience with some obviously difficult dementia sufferers is wonderful, as is their sense of humour. My wife sadly died, but her last weeks were handled so gently that at times I was moved to tears. If I ever have to live in a care home, I will fight tooth and nail to ensure that it will be in The Haven!
12 September 2022
I have put my mother in for a few weeks respite after a very bad fall. She has been in there a few days and really settled in fine. Her room is beautifully decorated, modern and very clean. The staff are really good and listen to everything she says and always cater for her needs as she is quite demanding sometimes. The manager has made her feel very welcome, making sure she socialises with the other residents and gets everything she needs. It is such a weight off my mind, knowing I have found a great care home for my mother and she is getting the personal care she needs. Well done The Haven. There are a few members of the Haven staff I would like to mention - to the activities coordinator, Mum thinks a lot of you already and Mum speaks very highly of two members of staff in particular, who Mum told me helped her settle in. And the maintenance man, Mum told me you fixed her room up beautifully and did an excellent job. Excellent manager - thank you. Good job all of you.
27 June 2022
My father spent four weeks at the Haven on a discharge package from hospital in November/December 2021 before he died in late December 2021. The Haven kept him safe at a basic physical level only. The home did have quite a dilapidated air. It could do with a coat of paint and the potholes on the driveway make it difficult to take a manual wheelchair out onto the main road. The rooms are small. The whole place needs money spent on it to make it more welcoming and comfortable. My father’s room was at the end of a corridor and residents seem to be free to walk through the room when I visited to use the ensuite toilet. Staff did not seem to prevent this. On one occasion when I visited, a resident walked into the room and drank directly from the lip of a jug of squash that had been put out for my father. My father said that people stole the food I had brought in and he did not feel safe. His personal hygiene was allowed to deteriorate until I raised this with managers.