Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Haven Lodge

stars
stars 04 May 2020
From the moment my Dad arrived at Haven Lodge, he was made to feel welcome, comfortable and at home. All the staff provided great care and were so kind to my Mum, my brother and I. Nothing was too much trouble. My Dad received end of life care so this was a difficult time for our family. A huge thank you to all the staff for their dedication, hard work and kindness.
Review from Susan L (Daughter of Resident/Service User)
stars
stars 05 November 2018
Overall the care home is clean, fresh and well run. As ever, it is the smaller details that need improvement. Items are often left out of reach e.g., remote control, lights sometimes not switched on in the evening, tea is sometimes done in a rush. Food is always of a good standard and appetizing, definitely in the top league for food. Tops are sometimes left of body wash, toothpaste etc.
Review from Howard B (Husband of Resident/Service User)
stars
stars 19 September 2018
My son had several heart attacks whilst living here and quickly sent to hospital to be cared for.
Review from Maureen C (Mother of Resident/Service User)
stars
stars 17 January 2017
The staff looking after my friend are very caring and friendly. The home is very clean and has been redecorated recently.
Review from Carol R (Friend of Resident/Service User)