Submit a Review for Westcliff Lodge
118-120 Crowstone Road, Westcliff-on-Sea, SS0 8LQ
View Full Details of Westcliff LodgeLatest Reviews for Westcliff Lodge
06 March 2024
Would like to thank all staff for caring for our mum in her final days, the staff were very kind caring and professional. The home made a very difficult time easier to deal with can't thank them enough.
19 September 2023
Welcoming, accommodating, and excellent knowledge of residents. Takes personal care and concern for their individual needs. Communicates well with residents and visitors. Respects confidentiality. Open and honest. Very hospitable. Treats residents with dignity and respect.
11 September 2023
All the carers were attentive, experienced and sensitive to my father's needs. All concerns were acted on speedily and explanations were given readily. The care staff were most kind, helpful, friendly and generous with their times and duties. The manager of the rest home always replied to my emails and the deputy manager led his staff extremely well. Meals were made from fresh vegetables and other food by a very good chef who adapted my father's meals to his needs. We were very happy with the service provided by all and knew Dad's requirements were in good hands which was comforting.
01 August 2022
My father was admitted in to Westcliff Lodge from Brentwood hospital as an end of life resident and obviously we thought a couple of days but my god being in their care seemed to bring him back to life. The care he was given was second to none. What a fantastic team of carers. Sadly Dad passed peacefully in their care but couldn't ask for his last few weeks to be any better. Thank you to the manager and all the team at Westcliff Lodge.
23 March 2022
I first came upon Westcliff Lodge back in August 2020 when I had to put my father into a care home. I felt very guilty about doing this so did some research into various residences in the local area. After speaking to one of the staff at Westcliff Lodge I felt this was the right place for my father to go. It was during the height of Covid and government rules were very strict but the management and staff did their best to ensure we got to visit Dad as often and as safely as possible. All the staff showed a lot of kindness and patience towards my dad and he even said he really liked it at the lodge and if he didn't live there already he would go there on holiday. That says it all really!
22 March 2022
My father was a resident in Westcliff Lodge for several years and passed away in their care in 2021. His care throughout was caring and diligent. Towards the end, we were blessed with several younger carers who ‘adopted’ Dad and would spend time with him resulting in special connections. The home may lack some of the glitz that you see elsewhere but this is compensated for by the personality of the staff. This meant a lot to my dad and to us as a family. I’ve always felt an improvement could be made to the outside environment as it seemed a shame that residents couldn’t get more time in the fresh air during Spring through Summer.
21 March 2022
My father arrived at Westcliff Lodge from the hospital, very frail, weak and confused. The care he received was fantastic. Over five years, until his death, he became more like the man he once was due to the care and attention he received from everyone at Westcliff Lodge.
02 March 2022
My mum entered Westcliff Lodge after a long spell in hospital and ended up living here for 2 and a half years until recently when she sadly passed away. I have nothing but praise for all the staff who looked after her, they always treated her with care and compassion. It's an excellent care home where the staff really get to know the residents and treat them like family. The food produced by their in house chef is always a great standard, the rooms are a good size and it has a lovely garden area which my mum used to enjoy in the summer. Overall I couldn't have asked for a better place for my mum to spend her last few years, she was always very happy here.
28 February 2022
Excellent care is given by the staff. The staff ensure my sister is happy, always smartly dressed and well cared for ensuring her hair and nails are lovely. She has a constant smile which speaks volumes.
23 February 2022
Our mum recently became a resident at Westcliff Lodge after a lengthy spell in hospital. In the few weeks that she has been here the family are amazed at the progress she has made. In spite of her dementia, she has regained her appetite, her strength and is interested in her new surroundings. The fact that she has settled in so well is, without doubt, thanks to the wonderful staff who care for her, nothing is too much trouble for them. The care they provide is genuine, they clearly love their residents and it shows. We have nothing but praise and gratitude for them all.
22 February 2022
My mother has been in the care of Westcliff Lodge for over 2 years now and even through the challenging times of Covid, the team - under the manager's leadership have provided the highest level of care. Not only are they professional, perceptive and highly skilled, they also manage to combine their duties with consideration and friendship towards the residents. Placing my mother into residential care was a difficult decision to make, but this was made so much easier by the warm welcome the staff provided.
22 February 2022
From the very outset when we were advised to consider residential care for our mum, my siblings and I were unsure of how to start looking and just felt very upset by the process and the fact our mum was so unwell. The manager and deputy manager could not do enough to help support us through a very difficult time, they did everything possible to provide reassurance. Their response to us, their help and reassurance, taken together with the fact that we had a family friend who had resided here for so many years previously, all meant that Westcliff Lodge was the very best option for our mum. Now that Mum has been in the Lodge for some weeks now, we have all been so impressed by the level of care and warmth all the staff show my mum. She is now eating much more (my mum was really struggling with her appetite for a long time), she is moving around much more and she generally presents as much happier within a very short space of time. I cannot commend Westcliff Lodge enough.
22 February 2022
Our mum was cared for at Westcliff Lodge for many years. During that time she was always treated with love and kindness. We never had any worries that her needs weren't being taken care of, even when her condition deteriorated and she was unable to communicate. The staff at Westcliff Lodge really knew our mum and treated her as an individual with care and compassion. We cannot thank past and present staff enough for the support and love shown to us, as well as our mum, during her time at The Lodge.
22 February 2022
My sister was very content whilst in your care. We found that the staff could not have been more kind and caring. Although Covid caused problems, the management went out of their way to make sure my sister had visitors or video calls which we all found a great help.
18 February 2022
Lovely caring team in lovely rooms. The food is great and residents seem very happy to be there. Residents are cared for as individuals and allowed to be their own person, which makes for a very relaxed atmosphere. Would highly recommend.
21 March 2017
The home is in a lovely position near Westcliff seafront and in a quiet road. Good parking and good transport links if visiting by train. There are two pleasant lounges and the rooms are very pleasant of which some have a sunny aspect and some with views of the sea. The staff keep the home very clean including the resident's rooms. The food here is excellent and the home is very fortunate to have a chef that has been with the home many years. Visitors are offered lunch if their visits coincide with lunch time. The staff are very kind and gentle with the residents and do their best to make sure the residents are comfortable. All the residents were relaxed and, as far as they could be, happy in their surroundings. Visitors are welcomed and the senior staff keep relatives or close friends informed of the health and well-being of their loved ones.
Latest Reviews for Westcliff Lodge
06 March 2024
Would like to thank all staff for caring for our mum in her final days, the staff were very kind caring and professional. The home made a very difficult time easier to deal with can't thank them enough.
19 September 2023
Welcoming, accommodating, and excellent knowledge of residents. Takes personal care and concern for their individual needs. Communicates well with residents and visitors. Respects confidentiality. Open and honest. Very hospitable. Treats residents with dignity and respect.
11 September 2023
All the carers were attentive, experienced and sensitive to my father's needs. All concerns were acted on speedily and explanations were given readily. The care staff were most kind, helpful, friendly and generous with their times and duties. The manager of the rest home always replied to my emails and the deputy manager led his staff extremely well. Meals were made from fresh vegetables and other food by a very good chef who adapted my father's meals to his needs. We were very happy with the service provided by all and knew Dad's requirements were in good hands which was comforting.
01 August 2022
My father was admitted in to Westcliff Lodge from Brentwood hospital as an end of life resident and obviously we thought a couple of days but my god being in their care seemed to bring him back to life. The care he was given was second to none. What a fantastic team of carers. Sadly Dad passed peacefully in their care but couldn't ask for his last few weeks to be any better. Thank you to the manager and all the team at Westcliff Lodge.
23 March 2022
I first came upon Westcliff Lodge back in August 2020 when I had to put my father into a care home. I felt very guilty about doing this so did some research into various residences in the local area. After speaking to one of the staff at Westcliff Lodge I felt this was the right place for my father to go. It was during the height of Covid and government rules were very strict but the management and staff did their best to ensure we got to visit Dad as often and as safely as possible. All the staff showed a lot of kindness and patience towards my dad and he even said he really liked it at the lodge and if he didn't live there already he would go there on holiday. That says it all really!
22 March 2022
My father was a resident in Westcliff Lodge for several years and passed away in their care in 2021. His care throughout was caring and diligent. Towards the end, we were blessed with several younger carers who ‘adopted’ Dad and would spend time with him resulting in special connections. The home may lack some of the glitz that you see elsewhere but this is compensated for by the personality of the staff. This meant a lot to my dad and to us as a family. I’ve always felt an improvement could be made to the outside environment as it seemed a shame that residents couldn’t get more time in the fresh air during Spring through Summer.
21 March 2022
My father arrived at Westcliff Lodge from the hospital, very frail, weak and confused. The care he received was fantastic. Over five years, until his death, he became more like the man he once was due to the care and attention he received from everyone at Westcliff Lodge.
02 March 2022
My mum entered Westcliff Lodge after a long spell in hospital and ended up living here for 2 and a half years until recently when she sadly passed away. I have nothing but praise for all the staff who looked after her, they always treated her with care and compassion. It's an excellent care home where the staff really get to know the residents and treat them like family. The food produced by their in house chef is always a great standard, the rooms are a good size and it has a lovely garden area which my mum used to enjoy in the summer. Overall I couldn't have asked for a better place for my mum to spend her last few years, she was always very happy here.
28 February 2022
Excellent care is given by the staff. The staff ensure my sister is happy, always smartly dressed and well cared for ensuring her hair and nails are lovely. She has a constant smile which speaks volumes.
23 February 2022
Our mum recently became a resident at Westcliff Lodge after a lengthy spell in hospital. In the few weeks that she has been here the family are amazed at the progress she has made. In spite of her dementia, she has regained her appetite, her strength and is interested in her new surroundings. The fact that she has settled in so well is, without doubt, thanks to the wonderful staff who care for her, nothing is too much trouble for them. The care they provide is genuine, they clearly love their residents and it shows. We have nothing but praise and gratitude for them all.
22 February 2022
My mother has been in the care of Westcliff Lodge for over 2 years now and even through the challenging times of Covid, the team - under the manager's leadership have provided the highest level of care. Not only are they professional, perceptive and highly skilled, they also manage to combine their duties with consideration and friendship towards the residents. Placing my mother into residential care was a difficult decision to make, but this was made so much easier by the warm welcome the staff provided.
22 February 2022
From the very outset when we were advised to consider residential care for our mum, my siblings and I were unsure of how to start looking and just felt very upset by the process and the fact our mum was so unwell. The manager and deputy manager could not do enough to help support us through a very difficult time, they did everything possible to provide reassurance. Their response to us, their help and reassurance, taken together with the fact that we had a family friend who had resided here for so many years previously, all meant that Westcliff Lodge was the very best option for our mum. Now that Mum has been in the Lodge for some weeks now, we have all been so impressed by the level of care and warmth all the staff show my mum. She is now eating much more (my mum was really struggling with her appetite for a long time), she is moving around much more and she generally presents as much happier within a very short space of time. I cannot commend Westcliff Lodge enough.
22 February 2022
Our mum was cared for at Westcliff Lodge for many years. During that time she was always treated with love and kindness. We never had any worries that her needs weren't being taken care of, even when her condition deteriorated and she was unable to communicate. The staff at Westcliff Lodge really knew our mum and treated her as an individual with care and compassion. We cannot thank past and present staff enough for the support and love shown to us, as well as our mum, during her time at The Lodge.
22 February 2022
My sister was very content whilst in your care. We found that the staff could not have been more kind and caring. Although Covid caused problems, the management went out of their way to make sure my sister had visitors or video calls which we all found a great help.
18 February 2022
Lovely caring team in lovely rooms. The food is great and residents seem very happy to be there. Residents are cared for as individuals and allowed to be their own person, which makes for a very relaxed atmosphere. Would highly recommend.
21 March 2017
The home is in a lovely position near Westcliff seafront and in a quiet road. Good parking and good transport links if visiting by train. There are two pleasant lounges and the rooms are very pleasant of which some have a sunny aspect and some with views of the sea. The staff keep the home very clean including the resident's rooms. The food here is excellent and the home is very fortunate to have a chef that has been with the home many years. Visitors are offered lunch if their visits coincide with lunch time. The staff are very kind and gentle with the residents and do their best to make sure the residents are comfortable. All the residents were relaxed and, as far as they could be, happy in their surroundings. Visitors are welcomed and the senior staff keep relatives or close friends informed of the health and well-being of their loved ones.