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Andover Down, London Road, Andover, SP11 6LR
View Full Details of Arbory Residential HomeLatest Reviews for Arbory Residential Home
17 February 2025
I have always found the staff to be helpful and friendly when visiting my aunt and the managers are always at hand for any concerns I may have. My aunt is always well-dressed and looks well cared for. Thank you for the hard work that you all do!
29 January 2025
Since Mum went into the Arbory Residential Home in July 2024 we have been so pleased with the care she is given. All the staff are really lovely with her and other residents. All the staff from all different areas are amazing. Such a friendly and warm place. Couldn't have wished for anything better for our mum. She is very happy there and loves her room. All made very personal with all her own things and photos. They always chat when I go there or they phone me if they need to. We don't have to worry about her since she has been there. It's a wonderful place.
15 May 2024
It is a little way away from where I live and have to rely on my daughter to take me. But when we needed the care this was the only one locally that had an excellent report and my husband is happy there.
30 April 2024
Every time I visit Mum which is about 2 times a week I find the staff always extremely friendly and also helpful. I feel my mum is being well looked after here and it is lovely to see her sitting in the lounge and pleasant to sit with her. She is always clean as is her room and I look forward to the summer to take her outside in the garden. Staff are caring and friendly so no complaints.
31 January 2024
My mum spent the last year of her life at Arbory, bedridden, being moved from the ground floor to floor 3. She spent the majority of this staring at a blank wall after repeated requests to have her photos put on the wall. The duvet on her bed was so old it looked moth-eaten. These photos were her only possessions and after her passing, were all that needed to be collected, which they were a week later. Unbeknown to me, a charge of over £200 a day accrued as they were not picked up within three days. Families, please be aware of this extra fee because you won’t be advised of this. I emailed head office who have not bothered to reply.
18 December 2023
I am very happy with the consistent level of care that my husband receives at Arbory Residential Home. The staff are all wonderful and treat him with respect and affection beyond what I expected when I placed him there.
14 November 2023
We are really happy with the care that our mother is getting, always clean and very happy. The staff are brilliant, and the facilities are excellent. All-round great!
10 October 2023
Overall Mum is happy at Arbory. The gentleman taking charge at the home is very informative and helpful. Need activities to keep residents active and stimulated.
29 September 2023
Could have a chair in bedroom. Sometimes chair is wet when I sit on it in the living room.
29 September 2023
All staff very helpful at all times.
29 September 2023
I feel there could be improvements across the board. Residents need more activities. General personal care needs addressing.
26 September 2023
He is always very happy, he has positive things to say about all the staff who comes into his room while I am there. If I see of feel there are any issues and inform staff, it is always usually dealt with quickly, for example; I have had issues with the cleanliness of the toilet and took my own products in to clean it and left a brush, I was contacted to say they would have dealt with it and things have improved since.
20 September 2023
Staff are always warm friendly and helpful. There have been noted improvements over the past few months. Which is very welcomed. Keep up the good work.
20 September 2023
Friendly and caring staff.
19 March 2022
All staff are very obliging and considerate. Mum settled very quickly after a difficult start.
03 September 2021
Extremely happy with husband here for 5 weeks so far. Staff are very happy and obliging.
13 August 2021
Although difficult times, staff have continued to be professional and very welcoming for visits. Led by a fantastic management team, nothing is too much trouble. We were safe in the knowledge that dad was loved and cared for during the difficult time of not being able to visit. The whole of the Arbory team feel like extended family and their hard work and dedication is recognised.
02 August 2021
My aunt has been a resident at Arbory for 15 months. Staff and management are always kind and compassionate. It's been difficult during lockdown not to be able to see her as much, but Arbory have kept me up to date very well. Now visiting is back in place, it is so well managed. My aunt always looks presentable and happy which was always an important thing to her. Thank you, everyone.
12 July 2021
I have always found the care staff caring and considerate to my mother and me during her residency.
12 July 2021
All staff work with great care for residents and families. Gardens are a great joy to residents, and help to normalise the day.
Latest Reviews for Arbory Residential Home
17 February 2025
I have always found the staff to be helpful and friendly when visiting my aunt and the managers are always at hand for any concerns I may have. My aunt is always well-dressed and looks well cared for. Thank you for the hard work that you all do!
29 January 2025
Since Mum went into the Arbory Residential Home in July 2024 we have been so pleased with the care she is given. All the staff are really lovely with her and other residents. All the staff from all different areas are amazing. Such a friendly and warm place. Couldn't have wished for anything better for our mum. She is very happy there and loves her room. All made very personal with all her own things and photos. They always chat when I go there or they phone me if they need to. We don't have to worry about her since she has been there. It's a wonderful place.
15 May 2024
It is a little way away from where I live and have to rely on my daughter to take me. But when we needed the care this was the only one locally that had an excellent report and my husband is happy there.
30 April 2024
Every time I visit Mum which is about 2 times a week I find the staff always extremely friendly and also helpful. I feel my mum is being well looked after here and it is lovely to see her sitting in the lounge and pleasant to sit with her. She is always clean as is her room and I look forward to the summer to take her outside in the garden. Staff are caring and friendly so no complaints.
31 January 2024
My mum spent the last year of her life at Arbory, bedridden, being moved from the ground floor to floor 3. She spent the majority of this staring at a blank wall after repeated requests to have her photos put on the wall. The duvet on her bed was so old it looked moth-eaten. These photos were her only possessions and after her passing, were all that needed to be collected, which they were a week later. Unbeknown to me, a charge of over £200 a day accrued as they were not picked up within three days. Families, please be aware of this extra fee because you won’t be advised of this. I emailed head office who have not bothered to reply.
18 December 2023
I am very happy with the consistent level of care that my husband receives at Arbory Residential Home. The staff are all wonderful and treat him with respect and affection beyond what I expected when I placed him there.
14 November 2023
We are really happy with the care that our mother is getting, always clean and very happy. The staff are brilliant, and the facilities are excellent. All-round great!
10 October 2023
Overall Mum is happy at Arbory. The gentleman taking charge at the home is very informative and helpful. Need activities to keep residents active and stimulated.
29 September 2023
Could have a chair in bedroom. Sometimes chair is wet when I sit on it in the living room.
29 September 2023
All staff very helpful at all times.
29 September 2023
I feel there could be improvements across the board. Residents need more activities. General personal care needs addressing.
26 September 2023
He is always very happy, he has positive things to say about all the staff who comes into his room while I am there. If I see of feel there are any issues and inform staff, it is always usually dealt with quickly, for example; I have had issues with the cleanliness of the toilet and took my own products in to clean it and left a brush, I was contacted to say they would have dealt with it and things have improved since.
20 September 2023
Staff are always warm friendly and helpful. There have been noted improvements over the past few months. Which is very welcomed. Keep up the good work.
20 September 2023
Friendly and caring staff.
19 March 2022
All staff are very obliging and considerate. Mum settled very quickly after a difficult start.
03 September 2021
Extremely happy with husband here for 5 weeks so far. Staff are very happy and obliging.
13 August 2021
Although difficult times, staff have continued to be professional and very welcoming for visits. Led by a fantastic management team, nothing is too much trouble. We were safe in the knowledge that dad was loved and cared for during the difficult time of not being able to visit. The whole of the Arbory team feel like extended family and their hard work and dedication is recognised.
02 August 2021
My aunt has been a resident at Arbory for 15 months. Staff and management are always kind and compassionate. It's been difficult during lockdown not to be able to see her as much, but Arbory have kept me up to date very well. Now visiting is back in place, it is so well managed. My aunt always looks presentable and happy which was always an important thing to her. Thank you, everyone.
12 July 2021
I have always found the care staff caring and considerate to my mother and me during her residency.
12 July 2021
All staff work with great care for residents and families. Gardens are a great joy to residents, and help to normalise the day.