Submit a Review for Osborne Lodge Rest Home
30 Osborne Road, New Milton, BH25 6AD
View Full Details of Osborne Lodge Rest HomeLatest Reviews for Osborne Lodge Rest Home
13 March 2025
Well managed care home. The carers are very friendly and attentive to residents needs.
02 April 2024
I feel very disappointed with care at Osborne Lodge Rest Home, specifically end of life preparation, support and assistance in the final days of life. I regret my aunt being at Osborne Lodge for this reason alone. She did not wish to receive medical attention at end of life, which is fair enough, but she was basically left to die alone without companionship. This is very different to the end of life care I have witnessed elsewhere. This is where Osborne Lodge needs to improve and treat residents with dignity in dying.
09 January 2024
All the staff were respectful and kind. They worked hard to keep Mum clean, comfortable and well-fed. Really pleased with all the services provided.
08 January 2024
Everything was good and the staff very pleasant. Dirty table (sides) and care not taken of plants.
19 December 2023
We placed Mum at Osbourne Lodge as her Vascular Dementia has made it unsafe for her to be on her own. The management team and staff have all been very friendly and helpful in getting Mum to settle into her new surroundings. The atmosphere is bright and friendly compared to many other care homes which is very important to us. This has been and continues to be a very positive experience and has taken a lot of the worry away from the family knowing that Mum is being properly looked after. As far as we can tell the food is prepared with fresh ingredients and served at regular times, certainly very few complaints from Mum. They take care to make sure Mum has the correct medication at the correct time and stays hydrated. The weekly visit to the home by a nurse is also reassuring. It is good to know that there are planned activities and a weekly bus trip for the residents. Overall we are very pleased with care Mum is receiving. Thank You.
01 September 2023
My mother's health was fading to remain at home alone. We moved her into Osborne Lodge for her safety and care. This is the best decision we could have made. Mum has settled in really well, making new friends. The manager and staff are always so welcoming and make time to talk and update us regarding Mum. Mum really enjoys the activities and the trips out in the minibus. She also enjoys the meals, trying food that she would not have eaten at home, on her own! I would like to say a big thank you to all the staff at Osborne Lodge on behalf of Mum and all the family.
14 July 2023
My mum had to move into a care home after a stay in the hospital when it became clear she would no longer be able to cope in her own home. The manager of Osborne Lodge made me feel confident that the home would be ideal for her, and he worked tirelessly to ensure a smooth transition. His enthusiasm and kindness, combined with the welcoming, friendly staff, have ensured that Mum has settled in well. She is joining in the many varied activities, encouraged by the carers and happily chats to me about what she had done. She enjoys the food and the changing menu and talks about her favourite meals. The home has a welcoming atmosphere and is kept clean, and I am delighted to see Mum so content. We can visit whenever we wish, and any queries are quickly responded to. Thank you to everyone at Osbourne Lodge.
26 August 2022
I am highly satisfied that my mother is being well looked after. When my family visit we always come away with the reassurance that she is in the best possible place and being cared for in a really professional way. We are delighted with the high quality of care and accommodation.
25 August 2022
Staff provided as much information as possible and answered all questions at initial visit. Since Mum became a resident nothing has been too much trouble. The family have been kept updated on any issues. There is always a staff member to speak to on the phone or in person with good knowledge of Mum. The whole family is extremely happy with the excellent care and attention provided.
11 May 2022
The manager and his team have looked after my mother for the last year. They have become like family, very caring, friendly and considerate of both my mum and my needs, especially during a very difficult time for Covid. They cannot be faulted. His enthusiasm as manager is infectious, and all the team are ready with a smile and do everything they can to help. My mother has been in three care homes for short visits previously, none compare to this lovely friendly family home.
02 June 2021
My initial experience is the care for my father has been very supportive, caring and thoughtful. He is a new resident who has been treated with great consideration and sensitivity with what is an incredible change of scene, bearing in mind he was at his last residence for 56-years! Many thanks to all.
02 June 2021
Very caring home. They have made my mother very welcome, and most importantly, safe. All of my dealings with them have been very professional and friendly.
01 December 2020
I cannot thank Osborne Lodge enough for helping me to get my elderly mum out of hospital following a fall she had at our home on the 8th October 2020, and subsequently caring for her every need since. She fractured her kneecap and dislocated her hip resulting in two operations leaving her immobile and in need of 24-hour care and rehabilitation mobilisation. The managers liaised with the hospital team and coordinated her discharge within two days. Since then they have organised absolutely everything including outpatient visits (with a carer going with her as I’m not allowed due to Lockdown) every fortnight to see her surgeon, working with the community occupational therapists ensuring Mum is safe and progressing according to plan; they have literally organised, arranged and done everything for her (and me). The care and attention to detail is faultless, from personal care to her dietary needs. This experience has completely opened my eyes, Mum and I are so grateful.
13 October 2020
I have found the staff at Osborne Lodge to be communicative, polite and reasonably attentive. The home is clean and today, and as far as I can tell, is managed well. From what I have seen, food quality is good and is routinely served on time. The position of Osborne Lodge is very good being a very short distance from the shopping centre, and there is street parking directly outside where I have never failed to park. The cost of being a resident is very fair by comparison to other care homes that claim 5* treatment but may not achieve it.
10 September 2019
Mum was very poorly when she came out of hospital and the home gave her extraordinary care. Wonderful care by a dedicated team.
20 June 2019
The welcome and friendliness of all the staff members that I met immediately put me and my mum at ease at a very difficult time for both of us. Her room was very clean and comfortable and beautifully decorated in pale grey and lemon, with patio doors onto a courtyard garden. Mum had her own little area with a bistro table and chairs and spent a lot of her time chatting in the garden. She has early onset dementia and was quite anxious and tearful for a day or so but soon settled in and joined in various activities on offer. In the main lounge area, she was joining in with indoor croquet, chatting to several other ladies and cuddling the tiny resident puppy! Osborne Lodge has a lovely atmosphere and nothing was too much trouble for the staff. The standard of care and cleanliness was excellent and mum said the food was very good indeed. I was very happy to entrust the care of my mum to Osborne Lodge and would highly recommend it.
01 November 2018
My mother went to Osborne Lodge Rest Home for one week whilst we were on holiday. She was well looked after, had a lovely room upstairs in the new wing, she didn't join in with any activities but would have if stayed longer. We took her there as my mother-in-law lives there as well and is happy. My mother was impressed with the standards of the place, so maybe in the future could be a permanent thing for her.
01 November 2018
My mother went into Osborne Lodge March 2018 for a 2-week "holiday" within the 2 weeks she decided to stay. It took her 2-3 months to settle properly, she is happy there and only a 5-minute drive from us. She gets on well with all the staff. She doesn't always join in with activities she has a lovely room on the ground floor with a nice outlook, seeing people come and go.
07 December 2017
With all the bad media regarding care homes, I was nervous about my mother moving into one. I can honestly say my mind is at peace now as I have found the perfect home for her at Osbourne Lodge. Being a small home, it feels very warm and friendly. She loves all the home-cooked food and I enjoy their fresh cakes when I visit her. The staff treat her with dignity and respect and are a cheerful bunch.
19 September 2017
My grandmother went in for daycare and is now a resident. She was initially reluctant to go in but now she loves it because she says the staff are all lovely and she has fun, they make her laugh. She likes the company. She is even eating better!
Latest Reviews for Osborne Lodge Rest Home
13 March 2025
Well managed care home. The carers are very friendly and attentive to residents needs.
02 April 2024
I feel very disappointed with care at Osborne Lodge Rest Home, specifically end of life preparation, support and assistance in the final days of life. I regret my aunt being at Osborne Lodge for this reason alone. She did not wish to receive medical attention at end of life, which is fair enough, but she was basically left to die alone without companionship. This is very different to the end of life care I have witnessed elsewhere. This is where Osborne Lodge needs to improve and treat residents with dignity in dying.
09 January 2024
All the staff were respectful and kind. They worked hard to keep Mum clean, comfortable and well-fed. Really pleased with all the services provided.
08 January 2024
Everything was good and the staff very pleasant. Dirty table (sides) and care not taken of plants.
19 December 2023
We placed Mum at Osbourne Lodge as her Vascular Dementia has made it unsafe for her to be on her own. The management team and staff have all been very friendly and helpful in getting Mum to settle into her new surroundings. The atmosphere is bright and friendly compared to many other care homes which is very important to us. This has been and continues to be a very positive experience and has taken a lot of the worry away from the family knowing that Mum is being properly looked after. As far as we can tell the food is prepared with fresh ingredients and served at regular times, certainly very few complaints from Mum. They take care to make sure Mum has the correct medication at the correct time and stays hydrated. The weekly visit to the home by a nurse is also reassuring. It is good to know that there are planned activities and a weekly bus trip for the residents. Overall we are very pleased with care Mum is receiving. Thank You.
01 September 2023
My mother's health was fading to remain at home alone. We moved her into Osborne Lodge for her safety and care. This is the best decision we could have made. Mum has settled in really well, making new friends. The manager and staff are always so welcoming and make time to talk and update us regarding Mum. Mum really enjoys the activities and the trips out in the minibus. She also enjoys the meals, trying food that she would not have eaten at home, on her own! I would like to say a big thank you to all the staff at Osborne Lodge on behalf of Mum and all the family.
14 July 2023
My mum had to move into a care home after a stay in the hospital when it became clear she would no longer be able to cope in her own home. The manager of Osborne Lodge made me feel confident that the home would be ideal for her, and he worked tirelessly to ensure a smooth transition. His enthusiasm and kindness, combined with the welcoming, friendly staff, have ensured that Mum has settled in well. She is joining in the many varied activities, encouraged by the carers and happily chats to me about what she had done. She enjoys the food and the changing menu and talks about her favourite meals. The home has a welcoming atmosphere and is kept clean, and I am delighted to see Mum so content. We can visit whenever we wish, and any queries are quickly responded to. Thank you to everyone at Osbourne Lodge.
26 August 2022
I am highly satisfied that my mother is being well looked after. When my family visit we always come away with the reassurance that she is in the best possible place and being cared for in a really professional way. We are delighted with the high quality of care and accommodation.
25 August 2022
Staff provided as much information as possible and answered all questions at initial visit. Since Mum became a resident nothing has been too much trouble. The family have been kept updated on any issues. There is always a staff member to speak to on the phone or in person with good knowledge of Mum. The whole family is extremely happy with the excellent care and attention provided.
11 May 2022
The manager and his team have looked after my mother for the last year. They have become like family, very caring, friendly and considerate of both my mum and my needs, especially during a very difficult time for Covid. They cannot be faulted. His enthusiasm as manager is infectious, and all the team are ready with a smile and do everything they can to help. My mother has been in three care homes for short visits previously, none compare to this lovely friendly family home.
02 June 2021
My initial experience is the care for my father has been very supportive, caring and thoughtful. He is a new resident who has been treated with great consideration and sensitivity with what is an incredible change of scene, bearing in mind he was at his last residence for 56-years! Many thanks to all.
02 June 2021
Very caring home. They have made my mother very welcome, and most importantly, safe. All of my dealings with them have been very professional and friendly.
01 December 2020
I cannot thank Osborne Lodge enough for helping me to get my elderly mum out of hospital following a fall she had at our home on the 8th October 2020, and subsequently caring for her every need since. She fractured her kneecap and dislocated her hip resulting in two operations leaving her immobile and in need of 24-hour care and rehabilitation mobilisation. The managers liaised with the hospital team and coordinated her discharge within two days. Since then they have organised absolutely everything including outpatient visits (with a carer going with her as I’m not allowed due to Lockdown) every fortnight to see her surgeon, working with the community occupational therapists ensuring Mum is safe and progressing according to plan; they have literally organised, arranged and done everything for her (and me). The care and attention to detail is faultless, from personal care to her dietary needs. This experience has completely opened my eyes, Mum and I are so grateful.
13 October 2020
I have found the staff at Osborne Lodge to be communicative, polite and reasonably attentive. The home is clean and today, and as far as I can tell, is managed well. From what I have seen, food quality is good and is routinely served on time. The position of Osborne Lodge is very good being a very short distance from the shopping centre, and there is street parking directly outside where I have never failed to park. The cost of being a resident is very fair by comparison to other care homes that claim 5* treatment but may not achieve it.
10 September 2019
Mum was very poorly when she came out of hospital and the home gave her extraordinary care. Wonderful care by a dedicated team.
20 June 2019
The welcome and friendliness of all the staff members that I met immediately put me and my mum at ease at a very difficult time for both of us. Her room was very clean and comfortable and beautifully decorated in pale grey and lemon, with patio doors onto a courtyard garden. Mum had her own little area with a bistro table and chairs and spent a lot of her time chatting in the garden. She has early onset dementia and was quite anxious and tearful for a day or so but soon settled in and joined in various activities on offer. In the main lounge area, she was joining in with indoor croquet, chatting to several other ladies and cuddling the tiny resident puppy! Osborne Lodge has a lovely atmosphere and nothing was too much trouble for the staff. The standard of care and cleanliness was excellent and mum said the food was very good indeed. I was very happy to entrust the care of my mum to Osborne Lodge and would highly recommend it.
01 November 2018
My mother went to Osborne Lodge Rest Home for one week whilst we were on holiday. She was well looked after, had a lovely room upstairs in the new wing, she didn't join in with any activities but would have if stayed longer. We took her there as my mother-in-law lives there as well and is happy. My mother was impressed with the standards of the place, so maybe in the future could be a permanent thing for her.
01 November 2018
My mother went into Osborne Lodge March 2018 for a 2-week "holiday" within the 2 weeks she decided to stay. It took her 2-3 months to settle properly, she is happy there and only a 5-minute drive from us. She gets on well with all the staff. She doesn't always join in with activities she has a lovely room on the ground floor with a nice outlook, seeing people come and go.
07 December 2017
With all the bad media regarding care homes, I was nervous about my mother moving into one. I can honestly say my mind is at peace now as I have found the perfect home for her at Osbourne Lodge. Being a small home, it feels very warm and friendly. She loves all the home-cooked food and I enjoy their fresh cakes when I visit her. The staff treat her with dignity and respect and are a cheerful bunch.
19 September 2017
My grandmother went in for daycare and is now a resident. She was initially reluctant to go in but now she loves it because she says the staff are all lovely and she has fun, they make her laugh. She likes the company. She is even eating better!