Submit a Review for Buttercup House
12 Radstock Road, Woolston, Southampton, SO19 2HP
View Full Details of Buttercup HouseLatest Reviews for Buttercup House
22 January 2025
Dad absolutely loves it here. Friendly staff. Dad is clean, tidy and most important, happy.
22 January 2025
Good care and friendly staff.
29 November 2024
My mum has always been treated at Buttercup House with dignity, understanding and excellent care.
27 November 2024
The activity was very good. It involved all the residents which was good.
31 October 2024
Mum has been a Buttercup House Care Home resident for around a year. We were invited to participate in a staff training workshop. The gentleman from the training company said it would be informal and if we wanted to we could speak about Mum's life before coming to the home and our feelings since her arrival. Several of the care home staff attended and were engaged in the discussions, asking questions and relating their experiences with Mum. The workshop lasted about half an hour and we felt incredibly positive that the staff had listened and had a better understanding of Mum's situation and specific needs. Both my husband and I would encourage other families to attend this type of workshop, well done to the gentleman from the training company and the members of Buttercup House staff. Thanks.
30 April 2024
My mother's admittance was put in place within a few days. On arrival at Buttercup House, we felt that the care home provided for Mum was welcoming, smaller, with a friendly atmosphere. Staff made us feel at ease, showing us around the premises. Knowing that she was in a safe environment, being looked after 24 hours was a great relief. Prompting her meals, medication and helping with her personal care made the transition to the care home the best alternative for everyone concerned in her well-being. Mum's health at times declined, the staff would call the doctor's surgery, who promptly came, examined and monitored her health with continuous updates to all concerned. Other concerns and questions raised are met with understanding, guidance and acted on. Giving me peace of mind and knowing that Mum's care, safety and well-being are what's important. Buttercup House management team and staff are very much appreciated. Thank you.
29 April 2024
Mum arrived at Buttercup House in December 2023 having had to move from another home due to it closing down suddenly. The staff at Buttercup have been really good in helping her (and us) adjust to her new home and I personally have found them all very helpful and caring towards Mum, treating her with the utmost respect and friendliness. Mum is always clean and tidy when I visit. The staff are always welcoming to family visitors as well. Mum enjoys taking part in all the activities and, I'm sure, really enjoyed her birthday at the home as she was able to dance with staff members to a singer tribute singer on that day. I have been more than happy with the way the management and staff have kept me informed about Mum's care and letting me know how she is settling down after all the changes she has had to cope with and am pleased with the overall safety and cleanliness aspects of Buttercup. I have seen how the staff interact with Mum and know she is in safe and friendly hands.
18 July 2023
Today I went to visit my mum and I was also invited to watch the staff do “Britain’s Got Talent” for the residents. The staff were amazing and danced and sang and everyone was clapping and singing and laughing. One chap who is a resident there joined in dancing too. Everyone involved at Buttercup House always goes above and beyond for my mum (and everyone else). Whenever I visit, I’m always given a warm welcome. My mum is always clean and tidy and she loves the food. Such a lovely home.
27 April 2023
My mother has been at Buttercup House for around 3 months. The care from the staff has been fantastic and there's been lots of activities for her to do. The food is great, always very clean and tidy when I have visited so I would say 10 out of 10.
19 December 2022
My dad came to Buttercup House in June. We were invited to visit the home before deciding on the place. My husband and I were shown all around the home, the facilities, met the staff, other residents and all our questions and concerns were answered. My dad had numerous mobility issues and equipment which were all easily accommodated. The team do all they can to make this feel like home for the residents, getting to know their interests, hobbies etc. There are also lots of activities and days such as BBQs, which families are invited to come and share in. Most reasonable special requests seem to be approved if given prior notice, which made such a big difference. I was also extremely impressed by the precautions routinely in place to prevent a Covid infection. Gloves, aprons and masks are provided at every visit and proof of a negative LFT is needed. The home was always very clean. There is a very good relationship between the home and the surgery, with any health worries being acted on.
24 June 2022
My friend was taken to Buttercup House following a hospital admission due to having had a fall at home. Originally it was to help her recovery, but she decided to stay. She is physically challenged but her mind is as sharp as ever. This does present some problems as most of the residents suffer from dementia and she can feel the lack of conversational stimulus. The staff are aware of this and try to spend as much time with her as they can to provide that stimulus. She is choosy about her food but the cook is always asking her what food they can provide which she will eat. I have not seen it inside, due to Covid, but the garden is lovely. My friend likes her room very much, she also praises the staff. They are kindness itself and make visitors, as well as residents, feel welcome. No care home is perfect but Buttercup House comes close.
24 June 2022
Went to the jubilee party on the 5th of June. Had a good time with Mum and other people at the party. Had cake and tea. Nice to see everyone get together and talk to members of the staff. Enjoyable afternoon. A nice time was had by all.
14 June 2022
It gives us great comfort to know our grandmother is receiving excellent care at Buttercup House. The staff are friendly, polite and professional at all times. Communication with us is also first-rate. I would definitely recommend this home to others.
20 April 2022
My mum was in Buttercup House for a few months. Despite the covid situation, I was able to visit safely when allowed by guidelines. She was very happy and well looked after. She got on well with the staff looking after her and loved the garden. I would recommend it as a friendly, professional care home.
17 August 2021
Very happy that my brother is being cared for at Buttercup House. The staff are always welcoming and friendly. I feel that my brother is having the best care for his condition and know that he is safe and well cared for.
28 July 2021
I am unable to give a full report as I have been in the home only my husband's room. I know they have had a lot of work done. All the staff are very kind and helpful. I am very happy with the care my husband is getting.
28 July 2021
The staff are very helpful and caring. They really do know what the residents and what the residents need. The accommodation is good, it's always clean and tidy. The staff are always aware of dietary needs and so as a resident you are always given the right kind of food for you. The staff are usually aware if a resident is unwell or upset. They establish good relationships. We have a programme of activities, for example, cheese tasting and making bird houses.
16 June 2021
Because of Covid restrictions being in place since before the resident came to Buttercup House, I have not been inside the home, only the gardens and the wood chalet in the garden. Therefore, my responses are only based on what I have seen through the windows or those related by the carer. I have had limited telephone and face-to-face contact with some staff members during the time of my visits, but I have not seen how staff interact with residents or provide care. The resident has told me she struggles to hear/understand what some of the staff say due to their accents. Activities currently rated as poor but this is due to covid restrictions.
12 April 2021
A warm and friendly home that genuinely cares and loves its residents as well as providing huge support to the families trying to cope and adjust. I would recommend it to anyone without hesitation; I regard the staff there as family friends now.
29 March 2021
Sadly Dad only spent a short time in Buttercup House before losing his battle against Alzheimer's and Dementia. However, the kindness and compassion shown towards Dad and the rest of the family during the final days of his life will always be remembered as perfect. The support that was given during this period and the days after, made the whole traumatic experience so much easier to handle. We will always be grateful to the staff and management for the way they handled everything. We are sure if Dad had been with us longer, he would have enjoyed his life in Buttercup House.
Latest Reviews for Buttercup House
22 January 2025
Dad absolutely loves it here. Friendly staff. Dad is clean, tidy and most important, happy.
22 January 2025
Good care and friendly staff.
29 November 2024
My mum has always been treated at Buttercup House with dignity, understanding and excellent care.
27 November 2024
The activity was very good. It involved all the residents which was good.
31 October 2024
Mum has been a Buttercup House Care Home resident for around a year. We were invited to participate in a staff training workshop. The gentleman from the training company said it would be informal and if we wanted to we could speak about Mum's life before coming to the home and our feelings since her arrival. Several of the care home staff attended and were engaged in the discussions, asking questions and relating their experiences with Mum. The workshop lasted about half an hour and we felt incredibly positive that the staff had listened and had a better understanding of Mum's situation and specific needs. Both my husband and I would encourage other families to attend this type of workshop, well done to the gentleman from the training company and the members of Buttercup House staff. Thanks.
30 April 2024
My mother's admittance was put in place within a few days. On arrival at Buttercup House, we felt that the care home provided for Mum was welcoming, smaller, with a friendly atmosphere. Staff made us feel at ease, showing us around the premises. Knowing that she was in a safe environment, being looked after 24 hours was a great relief. Prompting her meals, medication and helping with her personal care made the transition to the care home the best alternative for everyone concerned in her well-being. Mum's health at times declined, the staff would call the doctor's surgery, who promptly came, examined and monitored her health with continuous updates to all concerned. Other concerns and questions raised are met with understanding, guidance and acted on. Giving me peace of mind and knowing that Mum's care, safety and well-being are what's important. Buttercup House management team and staff are very much appreciated. Thank you.
29 April 2024
Mum arrived at Buttercup House in December 2023 having had to move from another home due to it closing down suddenly. The staff at Buttercup have been really good in helping her (and us) adjust to her new home and I personally have found them all very helpful and caring towards Mum, treating her with the utmost respect and friendliness. Mum is always clean and tidy when I visit. The staff are always welcoming to family visitors as well. Mum enjoys taking part in all the activities and, I'm sure, really enjoyed her birthday at the home as she was able to dance with staff members to a singer tribute singer on that day. I have been more than happy with the way the management and staff have kept me informed about Mum's care and letting me know how she is settling down after all the changes she has had to cope with and am pleased with the overall safety and cleanliness aspects of Buttercup. I have seen how the staff interact with Mum and know she is in safe and friendly hands.
18 July 2023
Today I went to visit my mum and I was also invited to watch the staff do “Britain’s Got Talent” for the residents. The staff were amazing and danced and sang and everyone was clapping and singing and laughing. One chap who is a resident there joined in dancing too. Everyone involved at Buttercup House always goes above and beyond for my mum (and everyone else). Whenever I visit, I’m always given a warm welcome. My mum is always clean and tidy and she loves the food. Such a lovely home.
27 April 2023
My mother has been at Buttercup House for around 3 months. The care from the staff has been fantastic and there's been lots of activities for her to do. The food is great, always very clean and tidy when I have visited so I would say 10 out of 10.
19 December 2022
My dad came to Buttercup House in June. We were invited to visit the home before deciding on the place. My husband and I were shown all around the home, the facilities, met the staff, other residents and all our questions and concerns were answered. My dad had numerous mobility issues and equipment which were all easily accommodated. The team do all they can to make this feel like home for the residents, getting to know their interests, hobbies etc. There are also lots of activities and days such as BBQs, which families are invited to come and share in. Most reasonable special requests seem to be approved if given prior notice, which made such a big difference. I was also extremely impressed by the precautions routinely in place to prevent a Covid infection. Gloves, aprons and masks are provided at every visit and proof of a negative LFT is needed. The home was always very clean. There is a very good relationship between the home and the surgery, with any health worries being acted on.
24 June 2022
My friend was taken to Buttercup House following a hospital admission due to having had a fall at home. Originally it was to help her recovery, but she decided to stay. She is physically challenged but her mind is as sharp as ever. This does present some problems as most of the residents suffer from dementia and she can feel the lack of conversational stimulus. The staff are aware of this and try to spend as much time with her as they can to provide that stimulus. She is choosy about her food but the cook is always asking her what food they can provide which she will eat. I have not seen it inside, due to Covid, but the garden is lovely. My friend likes her room very much, she also praises the staff. They are kindness itself and make visitors, as well as residents, feel welcome. No care home is perfect but Buttercup House comes close.
24 June 2022
Went to the jubilee party on the 5th of June. Had a good time with Mum and other people at the party. Had cake and tea. Nice to see everyone get together and talk to members of the staff. Enjoyable afternoon. A nice time was had by all.
14 June 2022
It gives us great comfort to know our grandmother is receiving excellent care at Buttercup House. The staff are friendly, polite and professional at all times. Communication with us is also first-rate. I would definitely recommend this home to others.
20 April 2022
My mum was in Buttercup House for a few months. Despite the covid situation, I was able to visit safely when allowed by guidelines. She was very happy and well looked after. She got on well with the staff looking after her and loved the garden. I would recommend it as a friendly, professional care home.
17 August 2021
Very happy that my brother is being cared for at Buttercup House. The staff are always welcoming and friendly. I feel that my brother is having the best care for his condition and know that he is safe and well cared for.
28 July 2021
I am unable to give a full report as I have been in the home only my husband's room. I know they have had a lot of work done. All the staff are very kind and helpful. I am very happy with the care my husband is getting.
28 July 2021
The staff are very helpful and caring. They really do know what the residents and what the residents need. The accommodation is good, it's always clean and tidy. The staff are always aware of dietary needs and so as a resident you are always given the right kind of food for you. The staff are usually aware if a resident is unwell or upset. They establish good relationships. We have a programme of activities, for example, cheese tasting and making bird houses.
16 June 2021
Because of Covid restrictions being in place since before the resident came to Buttercup House, I have not been inside the home, only the gardens and the wood chalet in the garden. Therefore, my responses are only based on what I have seen through the windows or those related by the carer. I have had limited telephone and face-to-face contact with some staff members during the time of my visits, but I have not seen how staff interact with residents or provide care. The resident has told me she struggles to hear/understand what some of the staff say due to their accents. Activities currently rated as poor but this is due to covid restrictions.
12 April 2021
A warm and friendly home that genuinely cares and loves its residents as well as providing huge support to the families trying to cope and adjust. I would recommend it to anyone without hesitation; I regard the staff there as family friends now.
29 March 2021
Sadly Dad only spent a short time in Buttercup House before losing his battle against Alzheimer's and Dementia. However, the kindness and compassion shown towards Dad and the rest of the family during the final days of his life will always be remembered as perfect. The support that was given during this period and the days after, made the whole traumatic experience so much easier to handle. We will always be grateful to the staff and management for the way they handled everything. We are sure if Dad had been with us longer, he would have enjoyed his life in Buttercup House.