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Quantum Care Ltd, Courtlands Close, Watford, WD24 5GW
View Full Details of Courtland LodgeLatest Reviews for Courtland Lodge
06 September 2024
The food tended to be insufficiently cooked, particularly carrots and "roast" potatoes which were usually under-cooked and not roasted at all. Curry and sweet & sour sauces are present in negligible amounts, spoiling meals. More English and less fancy meals would be appreciated and possibly preferred by the older residents.
28 August 2024
When Mum came to Courlands Lodge almost a year ago, I was worried and felt guilty, but I soon discovered what a kind, caring place it is, from the cleaners to care staff and management! Mum has settled in almost immediately. She loves the varied menu - "lovely food" she says. I am very impressed with all the fun entertainment, especially the pet therapy, Mum especially likes the little lambs! The care staff are so caring and always smiling! Thank you to all for looking after my dear mum.
14 May 2024
My mother was admitted with dementia under Social Services priority choice in December 2023. Thus far it has proven a super choice as I have highlighted by my star choices. The care, dignity, management, efficiency, supervision, nursing, communication, and holistic environment are fantastic and difficult to surpass in my experience. Truly important is my mother's settling and overall great experience where she has gone from diminishing exponential health to gradual overall improvement including weight gain which has slowed her general decline. The home has facilitated her thriving and best experience in whatever frame of longevity remains and this has been so relieving and reassuring for me in reducing overall stress and concerns about my mother's gradual debilitating which has been slowed down and embraced with compassion and empathy in a nurturing environment. Any staff I have dealt with have been professional and of genuine humanity.
17 April 2024
Father has settled well, the staff are very friendly, food menus are good. The activities are excellent. No faults at all since the time my Father has been there. Communication between relatives and staff is good.
30 August 2023
My mum went into Courtland Lodge in 2018, with my nan following in 2020. I could never fully express the gratitude I have towards the staff at Courtland. They excelled in looking after both of my most important people. I have lost both Mum and Nan is the last nine months and the management and staff saw me through everything with so much care and compassion. The staff work hard to cater to each individual’s needs while maintaining a clean and homely environment. I would highly recommend Courtland and will be forever grateful to all staff.
17 August 2023
A good friendly home. Staff always helpful. A modern building which needs some minor maintenance. Good secure garden area, supported by volunteers. Covid procedures need to be reviewed. This home has worked out well for my mother, settled in much better than we expected.
23 June 2023
My wife was booked in for respite care but turned out not to be very good. Despite being asked to do so, nobody was changing her incontinence pad enough. 5 changes in 8 days and her ankles and feet were very swollen. Nothing was done about them. I removed her after 8 days and I complained and nobody wants to know.
25 October 2022
My dad is very happy at this home. The staff are very friendly and attentive to his needs. They keep me informed promptly of any problems concerning his health. Accommodation is good and it is in a good location. Overall, I am very pleased with the quality of care he receives here.
25 October 2022
My friend has been in here just over a year and the help and encouragement she has received has been outstanding. Staff are lovely and very kind. So glad we picked this forever home for my friend. Many thanks.
12 September 2022
Mum went into Courtland Lodge Care Home on June 11th. Since that time she has made so much progress with her mental and physical health. She is now able to walk, feed herself, is talking a lot more and tells us she is very happy. She is always smiling and loves joining in all the social activities. I cannot thank all the staff enough for all the kindness and excellent care they have shown Mum and for not giving up on her. The food is very nice, home-cooked food. Our family are so pleased we found Courtland Lodge for Mum.
15 June 2022
Mum has been very happy at Courtland Lodge. Due to the kindness of the staff, she has accepted that she needs to be in a care home. She has been introduced to suitable aids and is now more mobile than she has been for a long time. With regular food, drink and medication, Mum has got the colour back in her cheeks and is so much happier. The family is extremely grateful to all the staff.
06 June 2022
My mother has settled in very well. She has dementia but the socialising and the stimulation provided by the carers seem to have worked wonders on her mental health, alertness and quality of life. This element of her care has exceeded our expectations. I cannot comment on or evaluate the food and drink as we have never been present at mealtimes. We are confident in the staff to protect her health and safety.
06 June 2022
My mother came out of hospital at the end of April and was on end-of-life care when she returned to Courtland Lodge Care Home. The staff did everything they could to make Mum as comfortable as possible on her return and were very supportive to me as well. Sadly Mum passed away in May and when it was her time to leave us the staff gave me enough notice to ensure I could be with her at the end, so she knew how much I cared about her. The member of staff who I was liaising with during this time at the end did a fantastic job of making the process as comfortable for me as it could be. I was given the time I needed and reassurance my wishes were listened to and would be carried out. One of the staff even came to my mum's funeral which was so lovely. Well done team Courtland Lodge you have made a difficult time the best it could have been for both my mum and myself!
19 May 2022
My mother has been a resident at Courtlands Lodge Care Home for four years and my family and I have been confident and happy with all the care and love shown to her by all the carers and other staff. She is very happy and comfortable. At almost 102-years-old she has health problems of course but everyone tends to her needs with compassion and care.
16 May 2022
My sister transferred to Courtland Lodge Care Home last autumn. The carers took great care to settle her in well and she seems to be very happy. They also keep me very well informed. She can be challenging but I have witnessed their kindness to which she responds well. I am very pleased with the care she receives.
09 February 2022
First impressions - lovely. Inside and out. Nice, spacious corridors and communal rooms - quaint bedrooms. Clean and comfortable and light. Staff are very welcoming and helpful and eased Mum in for her one-week respite care. Very friendly and helpful. Only one suggestion - kitchen to cater a wider variety of vegetarian dishes - too basic at present - nice to see rice with vegetable curry or spaghetti bolognese with soya mince.
20 December 2021
Very clean and very good at their job - always happy to help.
04 November 2021
I am so happy that Courtland Lodge Care Home was able to accommodate my father in our time of need. They have been so very helpful and made my father feel at home, we couldn't have asked for a better place. Thank you to all the staff for taking good care of him.
30 August 2019
Courtland Lodge looked after my mother for the last two years of her life. Her mobility was almost zero but the staff handled her with great care. I don't think you would find more caring and attentive staff. The management was excellent and kept control of the home very well. Overall, I found Courtland Lodge to be excellent. I hope that if I need to go into a care home that it is as good as Courtland.
30 November 2018
Had issues with the manager but after a positive meeting, issues are all sorted out. Mother passed away on 29th October 2018.
Latest Reviews for Courtland Lodge
06 September 2024
The food tended to be insufficiently cooked, particularly carrots and "roast" potatoes which were usually under-cooked and not roasted at all. Curry and sweet & sour sauces are present in negligible amounts, spoiling meals. More English and less fancy meals would be appreciated and possibly preferred by the older residents.
28 August 2024
When Mum came to Courlands Lodge almost a year ago, I was worried and felt guilty, but I soon discovered what a kind, caring place it is, from the cleaners to care staff and management! Mum has settled in almost immediately. She loves the varied menu - "lovely food" she says. I am very impressed with all the fun entertainment, especially the pet therapy, Mum especially likes the little lambs! The care staff are so caring and always smiling! Thank you to all for looking after my dear mum.
14 May 2024
My mother was admitted with dementia under Social Services priority choice in December 2023. Thus far it has proven a super choice as I have highlighted by my star choices. The care, dignity, management, efficiency, supervision, nursing, communication, and holistic environment are fantastic and difficult to surpass in my experience. Truly important is my mother's settling and overall great experience where she has gone from diminishing exponential health to gradual overall improvement including weight gain which has slowed her general decline. The home has facilitated her thriving and best experience in whatever frame of longevity remains and this has been so relieving and reassuring for me in reducing overall stress and concerns about my mother's gradual debilitating which has been slowed down and embraced with compassion and empathy in a nurturing environment. Any staff I have dealt with have been professional and of genuine humanity.
17 April 2024
Father has settled well, the staff are very friendly, food menus are good. The activities are excellent. No faults at all since the time my Father has been there. Communication between relatives and staff is good.
30 August 2023
My mum went into Courtland Lodge in 2018, with my nan following in 2020. I could never fully express the gratitude I have towards the staff at Courtland. They excelled in looking after both of my most important people. I have lost both Mum and Nan is the last nine months and the management and staff saw me through everything with so much care and compassion. The staff work hard to cater to each individual’s needs while maintaining a clean and homely environment. I would highly recommend Courtland and will be forever grateful to all staff.
17 August 2023
A good friendly home. Staff always helpful. A modern building which needs some minor maintenance. Good secure garden area, supported by volunteers. Covid procedures need to be reviewed. This home has worked out well for my mother, settled in much better than we expected.
23 June 2023
My wife was booked in for respite care but turned out not to be very good. Despite being asked to do so, nobody was changing her incontinence pad enough. 5 changes in 8 days and her ankles and feet were very swollen. Nothing was done about them. I removed her after 8 days and I complained and nobody wants to know.
25 October 2022
My dad is very happy at this home. The staff are very friendly and attentive to his needs. They keep me informed promptly of any problems concerning his health. Accommodation is good and it is in a good location. Overall, I am very pleased with the quality of care he receives here.
25 October 2022
My friend has been in here just over a year and the help and encouragement she has received has been outstanding. Staff are lovely and very kind. So glad we picked this forever home for my friend. Many thanks.
12 September 2022
Mum went into Courtland Lodge Care Home on June 11th. Since that time she has made so much progress with her mental and physical health. She is now able to walk, feed herself, is talking a lot more and tells us she is very happy. She is always smiling and loves joining in all the social activities. I cannot thank all the staff enough for all the kindness and excellent care they have shown Mum and for not giving up on her. The food is very nice, home-cooked food. Our family are so pleased we found Courtland Lodge for Mum.
15 June 2022
Mum has been very happy at Courtland Lodge. Due to the kindness of the staff, she has accepted that she needs to be in a care home. She has been introduced to suitable aids and is now more mobile than she has been for a long time. With regular food, drink and medication, Mum has got the colour back in her cheeks and is so much happier. The family is extremely grateful to all the staff.
06 June 2022
My mother has settled in very well. She has dementia but the socialising and the stimulation provided by the carers seem to have worked wonders on her mental health, alertness and quality of life. This element of her care has exceeded our expectations. I cannot comment on or evaluate the food and drink as we have never been present at mealtimes. We are confident in the staff to protect her health and safety.
06 June 2022
My mother came out of hospital at the end of April and was on end-of-life care when she returned to Courtland Lodge Care Home. The staff did everything they could to make Mum as comfortable as possible on her return and were very supportive to me as well. Sadly Mum passed away in May and when it was her time to leave us the staff gave me enough notice to ensure I could be with her at the end, so she knew how much I cared about her. The member of staff who I was liaising with during this time at the end did a fantastic job of making the process as comfortable for me as it could be. I was given the time I needed and reassurance my wishes were listened to and would be carried out. One of the staff even came to my mum's funeral which was so lovely. Well done team Courtland Lodge you have made a difficult time the best it could have been for both my mum and myself!
19 May 2022
My mother has been a resident at Courtlands Lodge Care Home for four years and my family and I have been confident and happy with all the care and love shown to her by all the carers and other staff. She is very happy and comfortable. At almost 102-years-old she has health problems of course but everyone tends to her needs with compassion and care.
16 May 2022
My sister transferred to Courtland Lodge Care Home last autumn. The carers took great care to settle her in well and she seems to be very happy. They also keep me very well informed. She can be challenging but I have witnessed their kindness to which she responds well. I am very pleased with the care she receives.
09 February 2022
First impressions - lovely. Inside and out. Nice, spacious corridors and communal rooms - quaint bedrooms. Clean and comfortable and light. Staff are very welcoming and helpful and eased Mum in for her one-week respite care. Very friendly and helpful. Only one suggestion - kitchen to cater a wider variety of vegetarian dishes - too basic at present - nice to see rice with vegetable curry or spaghetti bolognese with soya mince.
20 December 2021
Very clean and very good at their job - always happy to help.
04 November 2021
I am so happy that Courtland Lodge Care Home was able to accommodate my father in our time of need. They have been so very helpful and made my father feel at home, we couldn't have asked for a better place. Thank you to all the staff for taking good care of him.
30 August 2019
Courtland Lodge looked after my mother for the last two years of her life. Her mobility was almost zero but the staff handled her with great care. I don't think you would find more caring and attentive staff. The management was excellent and kept control of the home very well. Overall, I found Courtland Lodge to be excellent. I hope that if I need to go into a care home that it is as good as Courtland.
30 November 2018
Had issues with the manager but after a positive meeting, issues are all sorted out. Mother passed away on 29th October 2018.