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Quantum Care Ltd, Wellfield Close, Hatfield, AL10 0BU
View Full Details of GreenacresLatest Reviews for Greenacres
24 December 2024
What a lovely place to be! Since my mother-in-law became a resident she's eating better and has settled in better than expected. The food is very good and often food is offered to me when I visit at lunch or dinner times. The staff are very accommodating with visitors also. I find it to be a very relaxing environment considering. Also very happy with how clean and well-kept everything is. I am very grateful for the carers and everything they do.
04 April 2024
This is a wonderful home. I’ve never had an experience of a residential care home before, so was worried when Mum was placed here, but I couldn’t have asked for a more home-from-home and loving place to be. The staff make it what it is, from management through to the lovely carers. They are so lovely and do genuinely care about their residents. They do great activities for the residents and I have no worries with Mum. She is very well cared for and I can see she is genuinely happy. My friends and family also agree after visiting her and seeing what they do on their social media page. I love this place and couldn’t be happier.
23 January 2024
My mum has been a resident in Greenacres since February 2023. As a family, it was a very upsetting time, but our wonderful mum was no longer safe living independently, due to a deterioration in her mental and physical state. All the staff, including the manager, carers, play co-ordinators and housekeepers have been absolutely wonderful. Nothing is ever too much trouble and they are so kind, caring and professional. There is a wonderful atmosphere, with music and different activities taking place. You can tell they are such a great team, as they are always happy, dancing and singing with the other residents which is so lovely. The food always looks appetising and Mum is provided with plenty of cups of tea and snacks, at her request. Mum is so well looked after, and it has made us all so happy. The most important thing is that Mum loves it there. We can't thank them all enough.
03 January 2024
Greenacres is a wonderful care home. The atmosphere is welcoming and the staff are professional and friendly. They are always ready to listen to relatives and act on requests, such as making sure Mum is on the list to have her hair done or if Mum is not feeling well ensuring Mum is visited by the doctor. Muom is very fortunate to be cared for by such loving, caring, happy staff who always have her best interests at heart. The wonderful activities team ensure Mum is stimulated with a wide variety of projects and outings or carried out with enthusiasm.
04 July 2023
I am really happy with the care my husband is receiving, he seems happy and the staff are very friendly and caring and always ready to chat with me and ask how I am, which is nice. We know he is being looked after and cared for.
23 June 2023
My wife appears to be quite happy in her situation. The staff do their best to make my weekly visits as comfortable as they possibly can, which is much appreciated. Her meals seem good and the staff are motivated to help her with those when time permits.
24 November 2022
I have always found Greenacres to be an absolutely outstanding care home. My wife has been a resident since June 2021 and has always received the most excellent of care. Every member of staff has proved to be capable, attentive, caring, cheerful and kind. They continually find new activities and ways to keep the residents occupied and entertained. My family and I are always grateful to everyone at Greenacres.
20 June 2022
My mother passed away last week after having been a resident at Greenacres for the past four years following a stroke that change her life. She had dementia, was non-verbal and couldn't walk. Lockdowns have restricted visiting and so contact became available via Facetime. Unfortunately, she couldn't understand and became more confused. For long periods the carers became her family. The care has always been exemplary and we knew that she was safe, looked after and happy in her own world. Mum would always smile when the regular carers came into her room and was even happier when she was wheeled out into the garden for a cigarette. We are very grateful for all that the carers did for our mum.
05 April 2022
My mother has been here for over two years and in that time I have always found everything satisfactory. The staff I have met are always friendly and welcoming. Covid time was hard on everyone, staff and residents alike, but all we can do is our best at the time and I think they more than did that. No fault-finding with me.
06 December 2021
Our experience visiting my mother in the care home has been very good. The staff are very helpful and try to resolve any queries we have about my mother's care. The use of the garden would be nice for the residents and family in the summer as most residents are unable to go outside for fresh air. The staff have been excellent working with the stress of Covid. We are grateful for their help and care.
04 November 2021
The staff are very professional and take the time to interact with the residents and treat them with respect and dignity. The place is clean and warm. The staff notify me of any issues with my mother and give me regular updates on her welfare. Excellent!
17 September 2021
The staff at Greenacres provide a very friendly and caring service. They treat residents with dignity and compassion. The meals my husband gets are wholesome and nutritious. The laundry service is very efficient. I would like to thank all the staff for their hard work during the pandemic as it has been a very challenging time and they have been brilliant.
25 March 2021
Due to covid restrictions, we couldn't visit and had no experience of the home and staff. Our mother received excellent treatment and responded well in their care, able to move independently into her home, luckily to be with family on hand. During her stay staff kept us fully informed of her progress and were more than cheerful and helpful, giving us peace of mind that mum was being well cared for.
01 December 2020
I’m impressed with how good and friendly the carers can be. My mum is delighted with the service provided by the Greenacres and she would be pleased to stay there. The health and safety standards during the Pandemic and in general is very high. Very professional and highly recommended.
21 August 2020
I am very happy with the current procedures that are in place for my mother's welfare and security. Her care and treatment from the staff, who are caring and friendly, at Greenacres has been exceptionally good.
21 August 2020
I would like to thank all the staff for their great treatment and friendly attitude to mum since she moved in early this year and for the support during the lockdown period when we were not able to visit.
18 August 2020
Staff always very helpful, and have given Mum outstanding care and kept her safe throughout this pandemic, which us as a family, are very grateful for - thank you.
18 August 2020
Very pleased with the care provided by Greenacres staff for my mother. Thank you.
07 April 2020
My mother has dementia and is cared for in Greenacres. The staff are very kind and gentle with her, and she seems very happy and relaxed at all times. The home is clean, the food appears to be ok, but not great. The medical care is excellent. The staff are very caring towards Mum and also to our family.
14 February 2020
Excellent staff.
Latest Reviews for Greenacres
24 December 2024
What a lovely place to be! Since my mother-in-law became a resident she's eating better and has settled in better than expected. The food is very good and often food is offered to me when I visit at lunch or dinner times. The staff are very accommodating with visitors also. I find it to be a very relaxing environment considering. Also very happy with how clean and well-kept everything is. I am very grateful for the carers and everything they do.
04 April 2024
This is a wonderful home. I’ve never had an experience of a residential care home before, so was worried when Mum was placed here, but I couldn’t have asked for a more home-from-home and loving place to be. The staff make it what it is, from management through to the lovely carers. They are so lovely and do genuinely care about their residents. They do great activities for the residents and I have no worries with Mum. She is very well cared for and I can see she is genuinely happy. My friends and family also agree after visiting her and seeing what they do on their social media page. I love this place and couldn’t be happier.
23 January 2024
My mum has been a resident in Greenacres since February 2023. As a family, it was a very upsetting time, but our wonderful mum was no longer safe living independently, due to a deterioration in her mental and physical state. All the staff, including the manager, carers, play co-ordinators and housekeepers have been absolutely wonderful. Nothing is ever too much trouble and they are so kind, caring and professional. There is a wonderful atmosphere, with music and different activities taking place. You can tell they are such a great team, as they are always happy, dancing and singing with the other residents which is so lovely. The food always looks appetising and Mum is provided with plenty of cups of tea and snacks, at her request. Mum is so well looked after, and it has made us all so happy. The most important thing is that Mum loves it there. We can't thank them all enough.
03 January 2024
Greenacres is a wonderful care home. The atmosphere is welcoming and the staff are professional and friendly. They are always ready to listen to relatives and act on requests, such as making sure Mum is on the list to have her hair done or if Mum is not feeling well ensuring Mum is visited by the doctor. Muom is very fortunate to be cared for by such loving, caring, happy staff who always have her best interests at heart. The wonderful activities team ensure Mum is stimulated with a wide variety of projects and outings or carried out with enthusiasm.
04 July 2023
I am really happy with the care my husband is receiving, he seems happy and the staff are very friendly and caring and always ready to chat with me and ask how I am, which is nice. We know he is being looked after and cared for.
23 June 2023
My wife appears to be quite happy in her situation. The staff do their best to make my weekly visits as comfortable as they possibly can, which is much appreciated. Her meals seem good and the staff are motivated to help her with those when time permits.
24 November 2022
I have always found Greenacres to be an absolutely outstanding care home. My wife has been a resident since June 2021 and has always received the most excellent of care. Every member of staff has proved to be capable, attentive, caring, cheerful and kind. They continually find new activities and ways to keep the residents occupied and entertained. My family and I are always grateful to everyone at Greenacres.
20 June 2022
My mother passed away last week after having been a resident at Greenacres for the past four years following a stroke that change her life. She had dementia, was non-verbal and couldn't walk. Lockdowns have restricted visiting and so contact became available via Facetime. Unfortunately, she couldn't understand and became more confused. For long periods the carers became her family. The care has always been exemplary and we knew that she was safe, looked after and happy in her own world. Mum would always smile when the regular carers came into her room and was even happier when she was wheeled out into the garden for a cigarette. We are very grateful for all that the carers did for our mum.
05 April 2022
My mother has been here for over two years and in that time I have always found everything satisfactory. The staff I have met are always friendly and welcoming. Covid time was hard on everyone, staff and residents alike, but all we can do is our best at the time and I think they more than did that. No fault-finding with me.
06 December 2021
Our experience visiting my mother in the care home has been very good. The staff are very helpful and try to resolve any queries we have about my mother's care. The use of the garden would be nice for the residents and family in the summer as most residents are unable to go outside for fresh air. The staff have been excellent working with the stress of Covid. We are grateful for their help and care.
04 November 2021
The staff are very professional and take the time to interact with the residents and treat them with respect and dignity. The place is clean and warm. The staff notify me of any issues with my mother and give me regular updates on her welfare. Excellent!
17 September 2021
The staff at Greenacres provide a very friendly and caring service. They treat residents with dignity and compassion. The meals my husband gets are wholesome and nutritious. The laundry service is very efficient. I would like to thank all the staff for their hard work during the pandemic as it has been a very challenging time and they have been brilliant.
25 March 2021
Due to covid restrictions, we couldn't visit and had no experience of the home and staff. Our mother received excellent treatment and responded well in their care, able to move independently into her home, luckily to be with family on hand. During her stay staff kept us fully informed of her progress and were more than cheerful and helpful, giving us peace of mind that mum was being well cared for.
01 December 2020
I’m impressed with how good and friendly the carers can be. My mum is delighted with the service provided by the Greenacres and she would be pleased to stay there. The health and safety standards during the Pandemic and in general is very high. Very professional and highly recommended.
21 August 2020
I am very happy with the current procedures that are in place for my mother's welfare and security. Her care and treatment from the staff, who are caring and friendly, at Greenacres has been exceptionally good.
21 August 2020
I would like to thank all the staff for their great treatment and friendly attitude to mum since she moved in early this year and for the support during the lockdown period when we were not able to visit.
18 August 2020
Staff always very helpful, and have given Mum outstanding care and kept her safe throughout this pandemic, which us as a family, are very grateful for - thank you.
18 August 2020
Very pleased with the care provided by Greenacres staff for my mother. Thank you.
07 April 2020
My mother has dementia and is cared for in Greenacres. The staff are very kind and gentle with her, and she seems very happy and relaxed at all times. The home is clean, the food appears to be ok, but not great. The medical care is excellent. The staff are very caring towards Mum and also to our family.
14 February 2020
Excellent staff.