Submit a Review for Queensway House
148 Jupiter Drive, Hemel Hempstead, HP2 5NP
View Full Details of Queensway HouseLatest Reviews for Queensway House
04 April 2025
Mum has been made so welcome and even with her challenging behaviour. She has been treated with dignity and care. Queensway House is very clean Mum enjoys her food as well as the activities that are on
04 April 2025
I think my brother is really happy he is treated really well he loves the food and he likes the staff he is keeper clean and tidy he really looks so much better he was very ill now he is so much better all he needs now is to get up and start walking he did like going to the dining room and talking to the other people
02 April 2025
All staff very friendly and helpful. Always acknowledge residents by their first name. Food very good- nutritious and tasty. Rooms are good size and residents are allowed to put up personal photos on the walls- big windows- light and airy. Mum is lucky enough to have a bird feeder outside her window. Nice gardens for residents to sit in.
31 March 2025
Friendly staff, well kept care home.
28 March 2025
Fantastic, friendly staff, lovely clean home. I'd be happy to put my family members in here to be looked after by the wonderful and proud team. 10/10 would recommend. Thank you for your wonderful services.
28 March 2025
A fantastic home which is very clean as you always see cleaners walking about. All the staff is extremely welcoming. Food is always cooked fresh. Carers are always dotted around and are always there to help with any questions
20 December 2024
We came this afternoon to drop off equipment, clothes, and toiletries for my Mother-in-law who would be transferred from a 3-week stay in hospital to have an assessment time in Queensway House for what her needs are and what care can be offered. All the staff were kind, friendly and of the utmost efficiency. We were treated with absolute care and respect, which clearly showed us how well my ailing mother-in-law will be treated while she stays at Queensway House. Everything we saw during our short visit assured us completely that this was the best place for her and this was confirmed when my mother-in-law called to say that she was happy and had moved in safely.
09 September 2024
My friend came here straight from hospital to be assessed. She is now in residential care. She has been treated with care and respect. I am unable to visit more than once a week so I speak to staff and my friend regularly to check on how things are. Staff (carers, office, managers, nurses) are all knowledgable and keep me informed. My friend was settled well and now started to integrate with the residents and use the facilities i.e hairdresser. Thank you.
03 September 2024
My friend has been in this care home for several months now. The staff work hard, are friendly and caring and they talk kindly to residents and show every interest in their well being. The nurses, carers and administration staff listen to any concerns family or friends may have and explain the situation or act if required. The environment is clean and tidy and the rooms well equipped and comfortable. There is stimulation for residents. The bottom line is 'would I be happy to be a resident here?'. My answer is that I would.
30 August 2024
In one word - so far - Excellent! You don't want to know/hear about my experience in the previous place.
26 April 2024
My mother-in-law has been a resident since December 2023. She has dementia and whilst in her own home had stopped going out and socialising with people and had not done any activities for quite a while. When she moved in, the activity staff immediately came to see her and started introducing Mum to activities and mixing with other residents. Since then, Mum has gone from strength to strength and is now actively joining in activities and loves socialising and doing things all lead by the activities staff. A big thank you to staff for improving the quality of life now for Mum.
22 April 2024
When Grandma moved from a different care home to Queensway house, her face lit up when she saw new and some familiar faces. The staff included her in all the activities and meals whilst transferring all paperwork over. Grandma is safer here and enjoys everything that is going on a lot more.
15 April 2024
Talking specifically about a certain member of staff in particular, she is always friendly, includes all residents (capable), and has lots of varied activities for the residents to participate in. She is patient, kind, and always thinking of new ideas for the residents!
18 January 2024
Avoid at all costs. Home is like a prison, bells ringing not answered, even emergency bells, people wearing other residents' clothes, and people left in bed all day. From what I saw no showers were being given. Care staff walking around on their phones. Needs major improvement. Also, the food was dreadful.
06 November 2023
My father moved in end of July. On our 3rd safeguarding already. Too many incidents to list down to lack of due diligence and a lack of care and attention to detail. No accountability and a lack of transparency from staff. Actively seeking to move him as soon as possible.
04 October 2023
As per normal my visit was greeted by a friendly member of staff. New entry procedures were explained fully, so I wasn't left in any bewilderment. Certain codes are set in place to prevent unauthorized entry, and of course when leaving, the same applies. Not once have I felt concerned when receiving answers to any questions put forward. My mother is relatively happy here at Queensway House. She can be quite "picky" but staff here have been professionally trained to deal with these idiosyncratic traits. I must add that any concerns staff have are reported to my mother's health professional, and, me.
28 September 2023
My mother was very happy with the care that she received after she came out of hospital and before she went back to her home. The staff were so friendly, hardworking and very helpful and everywhere was so clean. She enjoyed the food too. Overall a very enjoyable experience for her.
22 September 2023
Mum was very happy at the home and enjoyed the food very much! The staff are lovely and there was a lovely atmosphere there and a lovely garden. My friend and I played bingo with her with the other residents and she enjoyed it! She was very grateful for everything that everyone did for her and thought everyone was sad to see her go home!
21 September 2023
Having been in hospital for several weeks, my mum went into Queensway House for some respite care. Her stay at the home was very beneficial, as although she was medically fit on leaving hospital, she needed some time before she was safely able to return to her home. Queensway House provided the perfect setting to complete her rehabilitation. Mum's stay lasted two weeks, and during that time my family and I could see how she improved. I was grateful too for the peace of mind knowing that Mum was being well looked after.
12 June 2023
Since my mothers passing, the staff have been very empathetic towards my father who has adapted much better than I could have hoped for and this is down to the whole team. Following a recent management change it has become obvious to me that improvements in all aspects of the home have been put in place which have had a very positive response from my father and I would expect this to continue. In my experience any issues I raise are dealt with promptly and nothing is ever an issue.
Latest Reviews for Queensway House
04 April 2025
Mum has been made so welcome and even with her challenging behaviour. She has been treated with dignity and care. Queensway House is very clean Mum enjoys her food as well as the activities that are on
04 April 2025
I think my brother is really happy he is treated really well he loves the food and he likes the staff he is keeper clean and tidy he really looks so much better he was very ill now he is so much better all he needs now is to get up and start walking he did like going to the dining room and talking to the other people
02 April 2025
All staff very friendly and helpful. Always acknowledge residents by their first name. Food very good- nutritious and tasty. Rooms are good size and residents are allowed to put up personal photos on the walls- big windows- light and airy. Mum is lucky enough to have a bird feeder outside her window. Nice gardens for residents to sit in.
31 March 2025
Friendly staff, well kept care home.
28 March 2025
Fantastic, friendly staff, lovely clean home. I'd be happy to put my family members in here to be looked after by the wonderful and proud team. 10/10 would recommend. Thank you for your wonderful services.
28 March 2025
A fantastic home which is very clean as you always see cleaners walking about. All the staff is extremely welcoming. Food is always cooked fresh. Carers are always dotted around and are always there to help with any questions
20 December 2024
We came this afternoon to drop off equipment, clothes, and toiletries for my Mother-in-law who would be transferred from a 3-week stay in hospital to have an assessment time in Queensway House for what her needs are and what care can be offered. All the staff were kind, friendly and of the utmost efficiency. We were treated with absolute care and respect, which clearly showed us how well my ailing mother-in-law will be treated while she stays at Queensway House. Everything we saw during our short visit assured us completely that this was the best place for her and this was confirmed when my mother-in-law called to say that she was happy and had moved in safely.
09 September 2024
My friend came here straight from hospital to be assessed. She is now in residential care. She has been treated with care and respect. I am unable to visit more than once a week so I speak to staff and my friend regularly to check on how things are. Staff (carers, office, managers, nurses) are all knowledgable and keep me informed. My friend was settled well and now started to integrate with the residents and use the facilities i.e hairdresser. Thank you.
03 September 2024
My friend has been in this care home for several months now. The staff work hard, are friendly and caring and they talk kindly to residents and show every interest in their well being. The nurses, carers and administration staff listen to any concerns family or friends may have and explain the situation or act if required. The environment is clean and tidy and the rooms well equipped and comfortable. There is stimulation for residents. The bottom line is 'would I be happy to be a resident here?'. My answer is that I would.
30 August 2024
In one word - so far - Excellent! You don't want to know/hear about my experience in the previous place.
26 April 2024
My mother-in-law has been a resident since December 2023. She has dementia and whilst in her own home had stopped going out and socialising with people and had not done any activities for quite a while. When she moved in, the activity staff immediately came to see her and started introducing Mum to activities and mixing with other residents. Since then, Mum has gone from strength to strength and is now actively joining in activities and loves socialising and doing things all lead by the activities staff. A big thank you to staff for improving the quality of life now for Mum.
22 April 2024
When Grandma moved from a different care home to Queensway house, her face lit up when she saw new and some familiar faces. The staff included her in all the activities and meals whilst transferring all paperwork over. Grandma is safer here and enjoys everything that is going on a lot more.
15 April 2024
Talking specifically about a certain member of staff in particular, she is always friendly, includes all residents (capable), and has lots of varied activities for the residents to participate in. She is patient, kind, and always thinking of new ideas for the residents!
18 January 2024
Avoid at all costs. Home is like a prison, bells ringing not answered, even emergency bells, people wearing other residents' clothes, and people left in bed all day. From what I saw no showers were being given. Care staff walking around on their phones. Needs major improvement. Also, the food was dreadful.
06 November 2023
My father moved in end of July. On our 3rd safeguarding already. Too many incidents to list down to lack of due diligence and a lack of care and attention to detail. No accountability and a lack of transparency from staff. Actively seeking to move him as soon as possible.
04 October 2023
As per normal my visit was greeted by a friendly member of staff. New entry procedures were explained fully, so I wasn't left in any bewilderment. Certain codes are set in place to prevent unauthorized entry, and of course when leaving, the same applies. Not once have I felt concerned when receiving answers to any questions put forward. My mother is relatively happy here at Queensway House. She can be quite "picky" but staff here have been professionally trained to deal with these idiosyncratic traits. I must add that any concerns staff have are reported to my mother's health professional, and, me.
28 September 2023
My mother was very happy with the care that she received after she came out of hospital and before she went back to her home. The staff were so friendly, hardworking and very helpful and everywhere was so clean. She enjoyed the food too. Overall a very enjoyable experience for her.
22 September 2023
Mum was very happy at the home and enjoyed the food very much! The staff are lovely and there was a lovely atmosphere there and a lovely garden. My friend and I played bingo with her with the other residents and she enjoyed it! She was very grateful for everything that everyone did for her and thought everyone was sad to see her go home!
21 September 2023
Having been in hospital for several weeks, my mum went into Queensway House for some respite care. Her stay at the home was very beneficial, as although she was medically fit on leaving hospital, she needed some time before she was safely able to return to her home. Queensway House provided the perfect setting to complete her rehabilitation. Mum's stay lasted two weeks, and during that time my family and I could see how she improved. I was grateful too for the peace of mind knowing that Mum was being well looked after.
12 June 2023
Since my mothers passing, the staff have been very empathetic towards my father who has adapted much better than I could have hoped for and this is down to the whole team. Following a recent management change it has become obvious to me that improvements in all aspects of the home have been put in place which have had a very positive response from my father and I would expect this to continue. In my experience any issues I raise are dealt with promptly and nothing is ever an issue.