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Stockland Green Road, Speldhurst, Tunbridge Wells, TN3 0TU
View Full Details of Birchwood HouseLatest Reviews for Birchwood House
11 March 2025
My mum was a resident here at Birchwood House, Speldhurst, if I could give above 5 stars, I would in a heartbeat. The care given was full of love, compassion and kindness, she loved the girls and boys that cared for her equally, they spoilt her rotten, spending time with her, chatting, playing dominoes, painting her nails, and getting her treats. It was so nice I seriously thought about moving in with her! We visited everyday and there was always a happy smiling face to let us in, always ready to chat about her care, and telling us what a laugh they had with her. We could eat with her if we wished, which we did, delicious food by the way. I have been to quite a few care homes in the area, and I can say, hand on heart this is the best one. Thank you Birchwood and staff, you really are a home from home x
09 October 2024
My mother has been at Birchwood for nearly three years. She tells me how happy she is there and the staff are very friendly and caring. There is a lovely atmosphere there, the staff and carers make It feel very homely and will always go that extra mile for their residents.
22 July 2024
When it became clear my mother needed more care we looked around for a care home. As soon as we spoke to the manager we knew our search was over. Everything about Birchwood was so comforting - the staff, the home itself and the grounds. It isn't always an easy move into a home when you have been so independent and this was clearly understood by the management as well as all the other staff. I cannot recommend Birchwood highly enough.
22 July 2024
You welcomed my hesitant Mother-in-law with open arms, and from the moment she arrived, we felt that you cared about her needs and well-being. You ensured that the transition was smooth and you helped her to settle, making all the visitors she received feel at ease and welcome. Thank you, it takes away so much stress knowing she is in a happy place.
30 May 2024
The staff are excellent. Welcoming and warm. Premises comfortable and safe. Food is good, very good. I love being here. I feel at home when I visit, and look forward to coming again.
24 May 2024
After being welcomed into Birchwood every day this week and being able to spend hours with my aunt, I’ve had lots of opportunities to observe. It’s not just the level of physical care that’s important, it’s also the staff’s kindness and patience that ensures Birchwood never feels institutional. It’s a pleasure to hear my aunt enjoying chatting with her carers and seeing them sharing genuine smiles. I can say with much relief that I am heading home to Canada a lot happier now that I have seen for myself that my aunt is being well cared for. (And don’t get me started on the food, the meals are delicious!) Thank you Birchwood staff.
15 April 2024
I am acting as next of kin for a resident and would visit regularly. I was always impressed by the enthusiasm and friendliness of the staff, despite the resident's somewhat cantankerous behaviour on occasion. All staff recognised and welcomed me and took good care for my friend.
15 March 2024
My mother has been in Birchwood for nearly two years. She is looked after extremely well. All the staff are very friendly, knowledgeable and attentive to her needs. The management makes sure Birchwood is run for the care of its residents. There is a good variety of balanced meals each day and lots of activities to keep the residents mobile. It is a lovely old building with beautiful grounds. Birchwood meets all of our expectations for the care of my mother.
11 March 2024
What a wonderful place for Mum to be looked after. A very home-from-home atmosphere. The staff have the ability to go about their duties calmly yet maintain a high level of care. The management team are very involved and very approachable and very professional. Their ability to spend time with me and hear my concerns has been excellent. I would not hesitate to recommend Birchwood House. Well done all the staff and thank you.
06 March 2024
My family and I came over to visit during Valentine's weekend to visit a friend of ours who lives there, and we were given the most wonderful, warm greeting. Everyone at the care home is lovely, and the activities we took part in were fantastic... the highlight of our visit! What a way to get to know/spend time with the other residents! It's like one big happy family, and we can't wait to visit again!
21 February 2024
I have now visited two different friends (2016) and now (2023/4). It's a lovely, homely atmosphere though I disliked the excessive display at Halloween - both 'over the top' and unnecessary. Some of the residents were scared. Christmas displays were good and appreciated!
13 December 2023
My mother was a resident for seven years. The staff have been consistently kind and caring and very tolerant of some difficult behaviour, at times, from my mother. Several of the staff are the same as when she arrived. More recently, the new manager has really smartened up the interior, and there is a good range of creative activities. The staff dealt with her death with compassion and sympathy.
10 October 2023
Birchwood House is a wonderful care home. My mum has been there now for 17 months, and she loves it there. She has nothing but good things to say about the home and the staff. My experience of the staff is that they are kind, caring, professional, attentive, and happy to give of their time. They appear to approach their jobs with interest and pride and look after the residents with respect, inclusivity, and very often with fabulous and appropriate humour as well! Their attitude is positive and they will give their upmost to sort out anything that is needed. I have always been welcomed extremely warmly, and these days the home and staff are feeling like an extension of my family. They are Mum’s other family, and I’m very thankful and appreciative that she has them looking after her. Thank you so much all of you for your wonderful care and support.
20 July 2023
We chose this home for respite care for our elderly mum and from start to finish we were all welcomed, shown exceptional kindness, guided and looked after throughout our first visit. The staff are genuinely very attentive and made sure our mum had a lovely 14-day stay, which included a visit with the visiting hairdresser. It had been 3 years since we were able to have a break from caring for Mum and to know she was in the best place with the nicest staff to care for her was a weight lifted. She enjoyed her stay so much she is looking forward to returning again.
04 July 2023
Mum was very nervous about moving into care but the staff at Birchwood and the overall environment, made it extremely easy for her and the rest of our family. The quality of care has been exceptional, noting both her social and medical needs and nothing has been too much trouble for the staff. I have been particularly impressed by how the staff anticipate needs and then prepare for them, not just wait until issues develop. This has been extremely important as Mum's health has declined and the whole family has felt closely supported. The building itself is old and quirky but that adds to its charm and we found there was nothing in its design that interfered with Mum's care or enjoyment. Mum especially enjoyed the large, Victorian conservatory, which is light, bright and includes many different plants. The conservatory also overlooks a lovely garden and wider grounds, which provide great places to sit and listen to the birds on dry days. We couldn't have chosen a better place for Mum.
22 September 2022
My mother has now been at Birchwood House for over a year. Being a smaller home, it is really personable, and Mum gets on with all the fantastic staff who will do absolutely anything for her. Thank you, Birchwood, for all the care you give Mum.
15 September 2022
My father seems content, and the home is very helpful in arranging video calls for us to catch up with him from overseas. The staff are always friendly and attentive and do their best to provide a social and caring environment.
08 September 2022
We couldn't have found a nicer place for Mum to have spent the last few weeks in. She has settled in very well to the big changes in her lifestyle and has been superbly supported by the deputy manager and all the staff. Having lived independently for a good few years I am happy to see her joining in with the social side of the residence and hope she will continue to be very happy there.
01 September 2022
The deputy manager and staff are lovely, always kind and patient. The atmosphere staff create is friendly and caring and they are attentive. The manager post has been vacant for some time but the deputy has done a great job.
30 August 2022
I cannot recommend this home highly enough. The staff are fabulous. So kind, thoughtful and attentive. It is so clean and the gardens are just beautiful. My mum is very happy there and they treat her so very well. Excellent and so friendly. They strive very hard to please both the resident and their families.
Latest Reviews for Birchwood House
11 March 2025
My mum was a resident here at Birchwood House, Speldhurst, if I could give above 5 stars, I would in a heartbeat. The care given was full of love, compassion and kindness, she loved the girls and boys that cared for her equally, they spoilt her rotten, spending time with her, chatting, playing dominoes, painting her nails, and getting her treats. It was so nice I seriously thought about moving in with her! We visited everyday and there was always a happy smiling face to let us in, always ready to chat about her care, and telling us what a laugh they had with her. We could eat with her if we wished, which we did, delicious food by the way. I have been to quite a few care homes in the area, and I can say, hand on heart this is the best one. Thank you Birchwood and staff, you really are a home from home x
09 October 2024
My mother has been at Birchwood for nearly three years. She tells me how happy she is there and the staff are very friendly and caring. There is a lovely atmosphere there, the staff and carers make It feel very homely and will always go that extra mile for their residents.
22 July 2024
When it became clear my mother needed more care we looked around for a care home. As soon as we spoke to the manager we knew our search was over. Everything about Birchwood was so comforting - the staff, the home itself and the grounds. It isn't always an easy move into a home when you have been so independent and this was clearly understood by the management as well as all the other staff. I cannot recommend Birchwood highly enough.
22 July 2024
You welcomed my hesitant Mother-in-law with open arms, and from the moment she arrived, we felt that you cared about her needs and well-being. You ensured that the transition was smooth and you helped her to settle, making all the visitors she received feel at ease and welcome. Thank you, it takes away so much stress knowing she is in a happy place.
30 May 2024
The staff are excellent. Welcoming and warm. Premises comfortable and safe. Food is good, very good. I love being here. I feel at home when I visit, and look forward to coming again.
24 May 2024
After being welcomed into Birchwood every day this week and being able to spend hours with my aunt, I’ve had lots of opportunities to observe. It’s not just the level of physical care that’s important, it’s also the staff’s kindness and patience that ensures Birchwood never feels institutional. It’s a pleasure to hear my aunt enjoying chatting with her carers and seeing them sharing genuine smiles. I can say with much relief that I am heading home to Canada a lot happier now that I have seen for myself that my aunt is being well cared for. (And don’t get me started on the food, the meals are delicious!) Thank you Birchwood staff.
15 April 2024
I am acting as next of kin for a resident and would visit regularly. I was always impressed by the enthusiasm and friendliness of the staff, despite the resident's somewhat cantankerous behaviour on occasion. All staff recognised and welcomed me and took good care for my friend.
15 March 2024
My mother has been in Birchwood for nearly two years. She is looked after extremely well. All the staff are very friendly, knowledgeable and attentive to her needs. The management makes sure Birchwood is run for the care of its residents. There is a good variety of balanced meals each day and lots of activities to keep the residents mobile. It is a lovely old building with beautiful grounds. Birchwood meets all of our expectations for the care of my mother.
11 March 2024
What a wonderful place for Mum to be looked after. A very home-from-home atmosphere. The staff have the ability to go about their duties calmly yet maintain a high level of care. The management team are very involved and very approachable and very professional. Their ability to spend time with me and hear my concerns has been excellent. I would not hesitate to recommend Birchwood House. Well done all the staff and thank you.
06 March 2024
My family and I came over to visit during Valentine's weekend to visit a friend of ours who lives there, and we were given the most wonderful, warm greeting. Everyone at the care home is lovely, and the activities we took part in were fantastic... the highlight of our visit! What a way to get to know/spend time with the other residents! It's like one big happy family, and we can't wait to visit again!
21 February 2024
I have now visited two different friends (2016) and now (2023/4). It's a lovely, homely atmosphere though I disliked the excessive display at Halloween - both 'over the top' and unnecessary. Some of the residents were scared. Christmas displays were good and appreciated!
13 December 2023
My mother was a resident for seven years. The staff have been consistently kind and caring and very tolerant of some difficult behaviour, at times, from my mother. Several of the staff are the same as when she arrived. More recently, the new manager has really smartened up the interior, and there is a good range of creative activities. The staff dealt with her death with compassion and sympathy.
10 October 2023
Birchwood House is a wonderful care home. My mum has been there now for 17 months, and she loves it there. She has nothing but good things to say about the home and the staff. My experience of the staff is that they are kind, caring, professional, attentive, and happy to give of their time. They appear to approach their jobs with interest and pride and look after the residents with respect, inclusivity, and very often with fabulous and appropriate humour as well! Their attitude is positive and they will give their upmost to sort out anything that is needed. I have always been welcomed extremely warmly, and these days the home and staff are feeling like an extension of my family. They are Mum’s other family, and I’m very thankful and appreciative that she has them looking after her. Thank you so much all of you for your wonderful care and support.
20 July 2023
We chose this home for respite care for our elderly mum and from start to finish we were all welcomed, shown exceptional kindness, guided and looked after throughout our first visit. The staff are genuinely very attentive and made sure our mum had a lovely 14-day stay, which included a visit with the visiting hairdresser. It had been 3 years since we were able to have a break from caring for Mum and to know she was in the best place with the nicest staff to care for her was a weight lifted. She enjoyed her stay so much she is looking forward to returning again.
04 July 2023
Mum was very nervous about moving into care but the staff at Birchwood and the overall environment, made it extremely easy for her and the rest of our family. The quality of care has been exceptional, noting both her social and medical needs and nothing has been too much trouble for the staff. I have been particularly impressed by how the staff anticipate needs and then prepare for them, not just wait until issues develop. This has been extremely important as Mum's health has declined and the whole family has felt closely supported. The building itself is old and quirky but that adds to its charm and we found there was nothing in its design that interfered with Mum's care or enjoyment. Mum especially enjoyed the large, Victorian conservatory, which is light, bright and includes many different plants. The conservatory also overlooks a lovely garden and wider grounds, which provide great places to sit and listen to the birds on dry days. We couldn't have chosen a better place for Mum.
22 September 2022
My mother has now been at Birchwood House for over a year. Being a smaller home, it is really personable, and Mum gets on with all the fantastic staff who will do absolutely anything for her. Thank you, Birchwood, for all the care you give Mum.
15 September 2022
My father seems content, and the home is very helpful in arranging video calls for us to catch up with him from overseas. The staff are always friendly and attentive and do their best to provide a social and caring environment.
08 September 2022
We couldn't have found a nicer place for Mum to have spent the last few weeks in. She has settled in very well to the big changes in her lifestyle and has been superbly supported by the deputy manager and all the staff. Having lived independently for a good few years I am happy to see her joining in with the social side of the residence and hope she will continue to be very happy there.
01 September 2022
The deputy manager and staff are lovely, always kind and patient. The atmosphere staff create is friendly and caring and they are attentive. The manager post has been vacant for some time but the deputy has done a great job.
30 August 2022
I cannot recommend this home highly enough. The staff are fabulous. So kind, thoughtful and attentive. It is so clean and the gardens are just beautiful. My mum is very happy there and they treat her so very well. Excellent and so friendly. They strive very hard to please both the resident and their families.