Submit a Review for Hartley House Care Home
Hartley Road, Cranbrook, TN17 3QN
View Full Details of Hartley House Care HomeLatest Reviews for Hartley House Care Home
02 April 2025
My father has been in Hartley House for nearly six months and I can honestly say he is being so well looked after. The staff are always accommodating which gives me so much peace of mind. I wouldn't hesitate in recommending Hartley House to anyone.
02 April 2025
Hartley House has cared for both our Mum and Dad over the past couple of years and the manager and her team have guided us through some difficult times especially for Mum and Dad for which we are very grateful and have always found them professional and above all caring.
02 April 2025
Mum has been at Hartley House for a year now. I am so happy with the care that she receives and cannot recommend it more highly. She is always clean and well cared for. All of the staff are so caring, friendly and very supportive. It is always spotlessly clean and has a range of great activities that keep mum occupied and happy. Having mum at Hartley House has given me peace of mind knowing that she is always being well looked after.
02 April 2025
Absolutely great care my mother has Alzheimer's and has been there for over a year and a half Staff are very kind and compassionate Always plenty to do further resident's can not fall the care my mother receives.
02 April 2025
My husband has been a resident of Hartley House for over two years. I've seen a lot through that time as I visit him nearly every day. From the lovely manager down, the staff show compassion, empathy, kindness & warmth when caring for our loved ones. This applies to all the staff whatever their role. It has a homely feel & fun & laughter can often be heard. The staff are also very caring to me & now feel like extended family. It's a very special place & I'm thankful that if my dear husband has to be somewhere that it's there!
02 April 2025
The staff are very friendly, it's all very clean, my sister has settled in very nicely We are very happy, any questions to have the are more than happy to answer them for you.. We also like the fact that they send pictures of my sister when she's done an activity
03 October 2024
My mum (with dementia) has been at Hartley House for three years. Everyone who works at Hartley House is committed to working for the patient's best interest. This includes the maintenance, laundry, caring, catering and social activities staff. The management team are very approachable and available to talk anytime. Each member of the team has a friendly and professional manner about them, not only for the patients but also towards their families.
30 April 2024
We have always found Hartley House a very welcoming, caring and friendly care home for my mother. The managers and the care team are friendly and approachable and understand my mother's needs. They run numerous activities and ensure my mother is included despite her mobility and memory problems. There are also numerous carers on hand to deal with the residents and ensure their physical and mental needs are met. I would highly recommend Hartley House if you are considering care for a loved one.
22 April 2024
Hartley House is a very friendly and caring residential home. Our aunt has been there for almost two years and in that time we have found that she has been well looked after with staff genuinely interested and concerned for her well-being. We are informed immediately if there are any concerns regarding her health. Her room and clothes are always clean and she very much enjoys the home-cooked food that is prepared to a high standard. Given that many of the residents suffer with dementia, trying to manage and provide for all the residents' needs, must at times prove extremely challenging. Despite these demands, the staff are very approachable and understanding. There are numerous activities on offer, ranging from weekly singing sessions and craft activities to trips in the minibus around the local area. Hartley House has a very happy and relaxed atmosphere and we feel fortunate that our aunt was offered a place there.
22 April 2024
The care home staff are always so friendly and happy. Mum is well looked after and the home is very clean. The feeling when you walk in is very homely which every resident needs, plus the visitors who can visit anytime. Can't thank the staff enough for all their effort and the way we are kept updated on everything (photos and regular social media messages). I would recommend it.
22 April 2024
Hartley House has a warm and friendly welcome, and I am always greeted by smiling staff who know exactly where Mum is and how she is doing. As a family, we have been deeply concerned about Mum's recent deterioration but we have been met with compassion and understanding as well as being reassured by the management's experience and care, so we feel Mum continues to be in good hands, and well looked after. Thank you to the Hartley House team.
27 July 2023
The care home staff are happy, friendly and caring. The home is clean and the food is good. My mum seems to be well cared for. The social life (led by one staff member) is amazing.
07 June 2023
So lovely to visit Mum and see her looking well and being cared for thank you all. It is also reassuring that the manager or team leader are always available on the phone for an update if we can’t get to visit Mum.
13 March 2023
We were warmly welcomed for respite care with a view of a move to a place that could offer future nursing care. The staff were very helpful and wanted to know anything special my husband might need . He settled well and enjoyed the excellent if a little large, meals provided. He was well cared for and clean and well dressed. There was always fluid to drink in his room. He was warm and comfortable and he had some of his own pieces in his room although he was not there long enough to have pictures on the wall but the offer was there. The management were very helpful indeed especially in sorting out tablets and any queries I had. The other residents all looked clean and well cared for and staff were always on hand to help in any way and there was a happy atmosphere and often laughter. I would recommend Hartley House .
15 September 2022
Hartley House provides a service relative to the fees charged. Staff are professional and efficient, warm and friendly and treat residents with care and dignity. My only disappointment is the lack of a replacement well-being manager to stimulate the residents with activities. I believe this position has been advertised for some time.
18 July 2022
Overall I am very happy with mums care. The staff are all very friendly and helpful. My main concern however is the lack of activities. There has been some changes in management so subsequently, there is no one employed to do activities and well-being.
10 March 2022
My husband was a resident in Hartley House for seven weeks. I cannot speak highly enough of the care he received. The manager and the team are exceptional. The carers showed immense patience and kindness. The staff throughout were so kind to me and my family. I will always appreciate the compassionate and dignified way the manager and her deputy prepared my husband and us for his final hours.
08 March 2022
My mother in law was taken in to Hartley House under pathway 3 and we immediately knew we had struck gold. All the staff that we had any communication with were outstanding, nothing was too much bother. I know that her needs were complex and she took up a disproportionate amount of time, but that didn't phase the staff. A huge thank you to each and every staff member.
21 February 2022
My Dad has lived in Hartley House for over 2 years now. He is well cared for by many nice friendly careers. Also, the housekeeping team are extremely efficient in keeping his room clean and tidy and they are lovely ladies who he enjoys talking to. The management are wonderful in sorting any issues that arise and are very hands-on with all the residents. I would recommend the home to anyone.
23 November 2021
My mother was a resident of Hartley House for the last 3 months of her life, during this time she was extremely well cared for, the staff were always very polite and had time for myself and my father when we visited and also when we rang for updates on her condition. The home is extremely clean with nice gardens, very a light and airy feel. Rooms are very well kept. In the last 2 weeks of her life nothing was too much trouble for the staff, from very regular checks to changing my mums bed to one which suited her frail condition. If she had a fall we were promptly informed. Her final days were made as comfortable as possible. The leadership is excellent and 'hands on' which feeds down to the staff, we were recommended Hartley House and would no hesitation in recommending it to others. Any treatment required was always discussed with us prior to being implemented. My mums dignity and happiness were paramount even though she could be difficult. Outstanding care and compassion shown.
Latest Reviews for Hartley House Care Home
02 April 2025
My father has been in Hartley House for nearly six months and I can honestly say he is being so well looked after. The staff are always accommodating which gives me so much peace of mind. I wouldn't hesitate in recommending Hartley House to anyone.
02 April 2025
Hartley House has cared for both our Mum and Dad over the past couple of years and the manager and her team have guided us through some difficult times especially for Mum and Dad for which we are very grateful and have always found them professional and above all caring.
02 April 2025
Mum has been at Hartley House for a year now. I am so happy with the care that she receives and cannot recommend it more highly. She is always clean and well cared for. All of the staff are so caring, friendly and very supportive. It is always spotlessly clean and has a range of great activities that keep mum occupied and happy. Having mum at Hartley House has given me peace of mind knowing that she is always being well looked after.
02 April 2025
Absolutely great care my mother has Alzheimer's and has been there for over a year and a half Staff are very kind and compassionate Always plenty to do further resident's can not fall the care my mother receives.
02 April 2025
My husband has been a resident of Hartley House for over two years. I've seen a lot through that time as I visit him nearly every day. From the lovely manager down, the staff show compassion, empathy, kindness & warmth when caring for our loved ones. This applies to all the staff whatever their role. It has a homely feel & fun & laughter can often be heard. The staff are also very caring to me & now feel like extended family. It's a very special place & I'm thankful that if my dear husband has to be somewhere that it's there!
02 April 2025
The staff are very friendly, it's all very clean, my sister has settled in very nicely We are very happy, any questions to have the are more than happy to answer them for you.. We also like the fact that they send pictures of my sister when she's done an activity
03 October 2024
My mum (with dementia) has been at Hartley House for three years. Everyone who works at Hartley House is committed to working for the patient's best interest. This includes the maintenance, laundry, caring, catering and social activities staff. The management team are very approachable and available to talk anytime. Each member of the team has a friendly and professional manner about them, not only for the patients but also towards their families.
30 April 2024
We have always found Hartley House a very welcoming, caring and friendly care home for my mother. The managers and the care team are friendly and approachable and understand my mother's needs. They run numerous activities and ensure my mother is included despite her mobility and memory problems. There are also numerous carers on hand to deal with the residents and ensure their physical and mental needs are met. I would highly recommend Hartley House if you are considering care for a loved one.
22 April 2024
Hartley House is a very friendly and caring residential home. Our aunt has been there for almost two years and in that time we have found that she has been well looked after with staff genuinely interested and concerned for her well-being. We are informed immediately if there are any concerns regarding her health. Her room and clothes are always clean and she very much enjoys the home-cooked food that is prepared to a high standard. Given that many of the residents suffer with dementia, trying to manage and provide for all the residents' needs, must at times prove extremely challenging. Despite these demands, the staff are very approachable and understanding. There are numerous activities on offer, ranging from weekly singing sessions and craft activities to trips in the minibus around the local area. Hartley House has a very happy and relaxed atmosphere and we feel fortunate that our aunt was offered a place there.
22 April 2024
The care home staff are always so friendly and happy. Mum is well looked after and the home is very clean. The feeling when you walk in is very homely which every resident needs, plus the visitors who can visit anytime. Can't thank the staff enough for all their effort and the way we are kept updated on everything (photos and regular social media messages). I would recommend it.
22 April 2024
Hartley House has a warm and friendly welcome, and I am always greeted by smiling staff who know exactly where Mum is and how she is doing. As a family, we have been deeply concerned about Mum's recent deterioration but we have been met with compassion and understanding as well as being reassured by the management's experience and care, so we feel Mum continues to be in good hands, and well looked after. Thank you to the Hartley House team.
27 July 2023
The care home staff are happy, friendly and caring. The home is clean and the food is good. My mum seems to be well cared for. The social life (led by one staff member) is amazing.
07 June 2023
So lovely to visit Mum and see her looking well and being cared for thank you all. It is also reassuring that the manager or team leader are always available on the phone for an update if we can’t get to visit Mum.
13 March 2023
We were warmly welcomed for respite care with a view of a move to a place that could offer future nursing care. The staff were very helpful and wanted to know anything special my husband might need . He settled well and enjoyed the excellent if a little large, meals provided. He was well cared for and clean and well dressed. There was always fluid to drink in his room. He was warm and comfortable and he had some of his own pieces in his room although he was not there long enough to have pictures on the wall but the offer was there. The management were very helpful indeed especially in sorting out tablets and any queries I had. The other residents all looked clean and well cared for and staff were always on hand to help in any way and there was a happy atmosphere and often laughter. I would recommend Hartley House .
15 September 2022
Hartley House provides a service relative to the fees charged. Staff are professional and efficient, warm and friendly and treat residents with care and dignity. My only disappointment is the lack of a replacement well-being manager to stimulate the residents with activities. I believe this position has been advertised for some time.
18 July 2022
Overall I am very happy with mums care. The staff are all very friendly and helpful. My main concern however is the lack of activities. There has been some changes in management so subsequently, there is no one employed to do activities and well-being.
10 March 2022
My husband was a resident in Hartley House for seven weeks. I cannot speak highly enough of the care he received. The manager and the team are exceptional. The carers showed immense patience and kindness. The staff throughout were so kind to me and my family. I will always appreciate the compassionate and dignified way the manager and her deputy prepared my husband and us for his final hours.
08 March 2022
My mother in law was taken in to Hartley House under pathway 3 and we immediately knew we had struck gold. All the staff that we had any communication with were outstanding, nothing was too much bother. I know that her needs were complex and she took up a disproportionate amount of time, but that didn't phase the staff. A huge thank you to each and every staff member.
21 February 2022
My Dad has lived in Hartley House for over 2 years now. He is well cared for by many nice friendly careers. Also, the housekeeping team are extremely efficient in keeping his room clean and tidy and they are lovely ladies who he enjoys talking to. The management are wonderful in sorting any issues that arise and are very hands-on with all the residents. I would recommend the home to anyone.
23 November 2021
My mother was a resident of Hartley House for the last 3 months of her life, during this time she was extremely well cared for, the staff were always very polite and had time for myself and my father when we visited and also when we rang for updates on her condition. The home is extremely clean with nice gardens, very a light and airy feel. Rooms are very well kept. In the last 2 weeks of her life nothing was too much trouble for the staff, from very regular checks to changing my mums bed to one which suited her frail condition. If she had a fall we were promptly informed. Her final days were made as comfortable as possible. The leadership is excellent and 'hands on' which feeds down to the staff, we were recommended Hartley House and would no hesitation in recommending it to others. Any treatment required was always discussed with us prior to being implemented. My mums dignity and happiness were paramount even though she could be difficult. Outstanding care and compassion shown.