Submit a Review for Hillbeck Residential Care Home
Roundwell, Bearsted, Maidstone, ME14 4HN
View Full Details of Hillbeck Residential Care HomeLatest Reviews for Hillbeck Residential Care Home
07 February 2025
My mum was in Hillbeck Residential Care Home for 15 months. During that time she was loved and cared for by all members of the staff who became family to her and myself. Sadly mum passed away recently and I cannot find words to say how the manager and staff went the extra mile in caring for mum in her final hours. I will be ever grateful she was in their hands. I would commend management, reception, night staff, senior carers, carers and housekeeping who all interacted with mum, myself and each other to offer comfort and care. I would definitely recommend Hillbeck for your loved one.
24 January 2025
My mum has mixed dementia and has been at Hillbeck Residential Care Home for 21 months. I know that she is always been treated with care, compassion and dignity by all of the staff. From management, reception, senior carers, carers, housekeeping, kitchen staff, entertainers and maintenance they are all brilliant in the way they interact with all residents. There are lots of 'sing songs', BBQs and events throughout the year and weekly visits from different people and organisations including nursery age children and their parents that the residents love to interact with. Even the barber entertains the residents after each visit. All staff know all the residents and their regular family visitors by name. Staff always know where residents are. As with many dementia residents wandering is a natural thing for them to do. I know my mum could never wander outside because of the security that is in place. I can confidently recommend Hillbeck. It really is like my 2nd home.
21 November 2024
Hillbeck was by far the best care home i saw when looking for somewhere for my mother and I've never regretted choosing them. The manager has been extremely supportive throughout the moving in process and the staff are very polite and caring. Mums room is modern and nicely decorated as is the whole care home and it's nice when they arrange for outside entertainers to come in.
14 October 2024
The care and staff at Hillbeck Care Home are of the highest level. They are friendly and always there to go through any problems or questions I may have. My mum is very well looked after and there are always activities for people to do, I can't thank the staff and the manager enough for the work they do and the care they have shown to my mum.
09 August 2024
My father is extremely well cared for at Hillbeck, all the staff show respect and love towards him. The home is always a happy place to be in with everywhere being nicely decorated and always some form of activity/entertainment going on. The meals are very good and varied, and the manager's door is always open if I need to chat about anything.
23 May 2024
I visit my mum a few times a week and every time I visit I can see she is being well cared for. The staff are superb at making sure she is well dressed, content and well catered for with food and drinks. The manager and deputy manager are very approachable and keep me well informed if there are any issues with Mum's day-to-day living.
15 March 2024
As soon as we arrived at Hillbeck we knew that it was the right care home for our Mum. Hillbeck is light, airy, spacious and clean with good sized rooms and caring and friendly staff. Mum has a lovely room overlooking the garden and is well looked after by the staff who treat every resident as an individual. Mum has needed additional care as her Alzheimers has progressed but care needs are regularly reviewed and catered for. We can't praise the management and staff highly enough. We are kept well informed about Mum's care and families are made welcome for visits and invited to regular seasonal parties. Residents have a wide range of activities and entertainment opportunities. We would highly recommend Hillbeck to any families in need of an excellent care home for their loved ones.
12 January 2024
I looked at 7 care homes with my sister-in-law and as soon as we walked into the friendly, clean, welcoming Hillbeck we both said ‘This is the one!’ Straight away I could feel the kindness of the staff and could see that it was very clean and welcoming and the residents looked happy and relaxed. I know my father-in-law is so well looked after and is content and all his needs are met. I can’t speak highly enough about the whole team, they are always warm but professional and go above and beyond. The family and I can sleep well knowing our loved one is looked after so well and I have recommended Hillbeck to many people. They have lifted a huge weight off of our shoulders as a family and can’t thank them enough.
09 October 2023
The staff and management at Hillbeck are amazing. They went out of their way to accommodate my mother and treated her with kindness and dignity throughout her journey to the end of life. Myself and my siblings felt truly humbled by their support and care, they went above and beyond any expectations we may have had. Throughout our visits we saw their compassion extended to all residents and although my mother wasn’t able to take part in the activities they were plentiful and fun. We had looked at a lot of care homes and Hillbeck stood head and shoulders above all of them.
11 September 2023
Our Mum was only in Hillbeck for four weeks sadly but the whole family was welcomed wholeheartedly by the team from the moment we first visited. The staff really do care for their residents and their families as individuals and nothing was too much trouble for them. The atmosphere in the home as a result is uplifting, head and shoulders above any other home we looked at. This is what we wanted for Mum. Being in Hillbeck enabled us to spend time with Mum without worrying about the distractions of her everyday living, as the staff did all of this. The physical environment is lovely too, light, airy and spotlessly clean. We cannot recommend Hillbeck highly enough and if I ever needed the type of care Hillbeck provides, this is where I would want to be.
31 August 2023
Having looked at many care homes before choosing Hillbeck I can safely say I made the right choice, the care that has been given to my mother has been amazing. The staff are all so caring towards her and they take the time to speak to her throughout the day. There is a good selection of food with plenty of tea and coffee offered during the course of the day and her room is kept neat and tidy.
15 May 2023
My mum moved into Hillbeck Residential Care Home recently, and since she’s been there, we have found the staff to be caring and approachable. The meals are good with there being lots to choose from and the rooms are well furnished and of a good size.
26 January 2023
The staff and management at Hillbeck are first class with the care they give to my mother and other residents. The management team do an excellent job in keeping myself and my family informed on how our mother is doing, which is of great comfort to us. The cook and catering staff produce wholesome food and the housekeeping team do a great job in keeping all areas of the care home clean and smelling fresh.
30 November 2022
I would like to thank each and every one of the wonderful people that work at this home. From January 2020 they looked after my father who suffered from dementia which became progressively worse until he passed away in October this year. The care he was given was exceptional and he was always treated as an individual and encouraged to do what he enjoyed. From the moment I first arrived with him, you could feel the happy atmosphere and see the people in your care were happy and well looked after, it felt like I was leaving him with family. Everyone I met at this home was friendly and helpful and you could see they truly cared about the loved ones we entrusted to them. During the Covid lockdown, they worked in difficult conditions but still made you feel welcome and kept us informed of all measures they were taking and why to keep our loved ones safe. I really cannot find the words to express my true thanks to these wonderful people who looked after my beloved father so well.
26 September 2022
I am happy with the care my mother is getting at Hillbeck Residential Care Home. The staff are kind and respectful towards her and often when I visit have found the home and my mothers room to be clean. The food is excellent and always looks great with Hillbeck accommodating my mother's dietary requirements.
29 June 2022
I am extremely pleased with the care my Mum is getting at Hillbeck Residential Care Home. Nothing is ever too much bother and the staff are always respectful towards my Mum with help always on hand when required. When I visit her the home appears very clean and the food always looks and smells good. For anyone looking for a care home for a loved one, I’d highly recommend Hillbeck Residential Care Home.
19 April 2022
Hillbeck Is a great care home which is run and managed by kind, caring and committed staff who have looked after my father exceptionally well during his time there. Hillbeck is a lovely environment and is well suited for someone like my father who has dementia and is kept spotlessly clean and tidy.
01 March 2022
I am very satisfied with all the special care and attention that my Mum has received in the home for the past year. Nothing is ever too much for any of the staff. I would highly recommend the care home.
16 February 2022
My mum has been at Hillbeck Residential Care Home since December 2021. I am very happy with the care my mother is getting. All the staff are caring, kind and thoughtful; nothing is ever too much trouble. When I visit Mum, she always looks happy. It is very clear to me that she is being looked after very well. This gives me peace of mind knowing my mother is happy and safe.
26 November 2021
My mum has been at Hillbeck Residential Care Home for some time now and during her stay there I have found the staff to be fantastic in the care they have given to her. I’ve always felt welcomed when I’ve come in to visit my mum and should my mum have any medical appointments the managers are prompt in letting me know when and what the appointments are for and why it’s needed. Overall I have no issues with the care my mum is getting at Hillbeck.
Latest Reviews for Hillbeck Residential Care Home
07 February 2025
My mum was in Hillbeck Residential Care Home for 15 months. During that time she was loved and cared for by all members of the staff who became family to her and myself. Sadly mum passed away recently and I cannot find words to say how the manager and staff went the extra mile in caring for mum in her final hours. I will be ever grateful she was in their hands. I would commend management, reception, night staff, senior carers, carers and housekeeping who all interacted with mum, myself and each other to offer comfort and care. I would definitely recommend Hillbeck for your loved one.
24 January 2025
My mum has mixed dementia and has been at Hillbeck Residential Care Home for 21 months. I know that she is always been treated with care, compassion and dignity by all of the staff. From management, reception, senior carers, carers, housekeeping, kitchen staff, entertainers and maintenance they are all brilliant in the way they interact with all residents. There are lots of 'sing songs', BBQs and events throughout the year and weekly visits from different people and organisations including nursery age children and their parents that the residents love to interact with. Even the barber entertains the residents after each visit. All staff know all the residents and their regular family visitors by name. Staff always know where residents are. As with many dementia residents wandering is a natural thing for them to do. I know my mum could never wander outside because of the security that is in place. I can confidently recommend Hillbeck. It really is like my 2nd home.
21 November 2024
Hillbeck was by far the best care home i saw when looking for somewhere for my mother and I've never regretted choosing them. The manager has been extremely supportive throughout the moving in process and the staff are very polite and caring. Mums room is modern and nicely decorated as is the whole care home and it's nice when they arrange for outside entertainers to come in.
14 October 2024
The care and staff at Hillbeck Care Home are of the highest level. They are friendly and always there to go through any problems or questions I may have. My mum is very well looked after and there are always activities for people to do, I can't thank the staff and the manager enough for the work they do and the care they have shown to my mum.
09 August 2024
My father is extremely well cared for at Hillbeck, all the staff show respect and love towards him. The home is always a happy place to be in with everywhere being nicely decorated and always some form of activity/entertainment going on. The meals are very good and varied, and the manager's door is always open if I need to chat about anything.
23 May 2024
I visit my mum a few times a week and every time I visit I can see she is being well cared for. The staff are superb at making sure she is well dressed, content and well catered for with food and drinks. The manager and deputy manager are very approachable and keep me well informed if there are any issues with Mum's day-to-day living.
15 March 2024
As soon as we arrived at Hillbeck we knew that it was the right care home for our Mum. Hillbeck is light, airy, spacious and clean with good sized rooms and caring and friendly staff. Mum has a lovely room overlooking the garden and is well looked after by the staff who treat every resident as an individual. Mum has needed additional care as her Alzheimers has progressed but care needs are regularly reviewed and catered for. We can't praise the management and staff highly enough. We are kept well informed about Mum's care and families are made welcome for visits and invited to regular seasonal parties. Residents have a wide range of activities and entertainment opportunities. We would highly recommend Hillbeck to any families in need of an excellent care home for their loved ones.
12 January 2024
I looked at 7 care homes with my sister-in-law and as soon as we walked into the friendly, clean, welcoming Hillbeck we both said ‘This is the one!’ Straight away I could feel the kindness of the staff and could see that it was very clean and welcoming and the residents looked happy and relaxed. I know my father-in-law is so well looked after and is content and all his needs are met. I can’t speak highly enough about the whole team, they are always warm but professional and go above and beyond. The family and I can sleep well knowing our loved one is looked after so well and I have recommended Hillbeck to many people. They have lifted a huge weight off of our shoulders as a family and can’t thank them enough.
09 October 2023
The staff and management at Hillbeck are amazing. They went out of their way to accommodate my mother and treated her with kindness and dignity throughout her journey to the end of life. Myself and my siblings felt truly humbled by their support and care, they went above and beyond any expectations we may have had. Throughout our visits we saw their compassion extended to all residents and although my mother wasn’t able to take part in the activities they were plentiful and fun. We had looked at a lot of care homes and Hillbeck stood head and shoulders above all of them.
11 September 2023
Our Mum was only in Hillbeck for four weeks sadly but the whole family was welcomed wholeheartedly by the team from the moment we first visited. The staff really do care for their residents and their families as individuals and nothing was too much trouble for them. The atmosphere in the home as a result is uplifting, head and shoulders above any other home we looked at. This is what we wanted for Mum. Being in Hillbeck enabled us to spend time with Mum without worrying about the distractions of her everyday living, as the staff did all of this. The physical environment is lovely too, light, airy and spotlessly clean. We cannot recommend Hillbeck highly enough and if I ever needed the type of care Hillbeck provides, this is where I would want to be.
31 August 2023
Having looked at many care homes before choosing Hillbeck I can safely say I made the right choice, the care that has been given to my mother has been amazing. The staff are all so caring towards her and they take the time to speak to her throughout the day. There is a good selection of food with plenty of tea and coffee offered during the course of the day and her room is kept neat and tidy.
15 May 2023
My mum moved into Hillbeck Residential Care Home recently, and since she’s been there, we have found the staff to be caring and approachable. The meals are good with there being lots to choose from and the rooms are well furnished and of a good size.
26 January 2023
The staff and management at Hillbeck are first class with the care they give to my mother and other residents. The management team do an excellent job in keeping myself and my family informed on how our mother is doing, which is of great comfort to us. The cook and catering staff produce wholesome food and the housekeeping team do a great job in keeping all areas of the care home clean and smelling fresh.
30 November 2022
I would like to thank each and every one of the wonderful people that work at this home. From January 2020 they looked after my father who suffered from dementia which became progressively worse until he passed away in October this year. The care he was given was exceptional and he was always treated as an individual and encouraged to do what he enjoyed. From the moment I first arrived with him, you could feel the happy atmosphere and see the people in your care were happy and well looked after, it felt like I was leaving him with family. Everyone I met at this home was friendly and helpful and you could see they truly cared about the loved ones we entrusted to them. During the Covid lockdown, they worked in difficult conditions but still made you feel welcome and kept us informed of all measures they were taking and why to keep our loved ones safe. I really cannot find the words to express my true thanks to these wonderful people who looked after my beloved father so well.
26 September 2022
I am happy with the care my mother is getting at Hillbeck Residential Care Home. The staff are kind and respectful towards her and often when I visit have found the home and my mothers room to be clean. The food is excellent and always looks great with Hillbeck accommodating my mother's dietary requirements.
29 June 2022
I am extremely pleased with the care my Mum is getting at Hillbeck Residential Care Home. Nothing is ever too much bother and the staff are always respectful towards my Mum with help always on hand when required. When I visit her the home appears very clean and the food always looks and smells good. For anyone looking for a care home for a loved one, I’d highly recommend Hillbeck Residential Care Home.
19 April 2022
Hillbeck Is a great care home which is run and managed by kind, caring and committed staff who have looked after my father exceptionally well during his time there. Hillbeck is a lovely environment and is well suited for someone like my father who has dementia and is kept spotlessly clean and tidy.
01 March 2022
I am very satisfied with all the special care and attention that my Mum has received in the home for the past year. Nothing is ever too much for any of the staff. I would highly recommend the care home.
16 February 2022
My mum has been at Hillbeck Residential Care Home since December 2021. I am very happy with the care my mother is getting. All the staff are caring, kind and thoughtful; nothing is ever too much trouble. When I visit Mum, she always looks happy. It is very clear to me that she is being looked after very well. This gives me peace of mind knowing my mother is happy and safe.
26 November 2021
My mum has been at Hillbeck Residential Care Home for some time now and during her stay there I have found the staff to be fantastic in the care they have given to her. I’ve always felt welcomed when I’ve come in to visit my mum and should my mum have any medical appointments the managers are prompt in letting me know when and what the appointments are for and why it’s needed. Overall I have no issues with the care my mum is getting at Hillbeck.