Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
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Treated with Dignity stars
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Latest Reviews for Millfield House

stars
stars 08 June 2020
My severely dependent husband has been a resident at Millfield House for 17 years. His needs are extremely complex and require specialist attention. He is extremely limited using a wheelchair and hoist, communication equipment due to lack of voice and is fed by a carer due to lack of any independent
movement. I have witnessed the changes over the years at Millfield House but, despite a troubled and worrying time of less than adequate care and leadership for a while, I find the new Manager (since Sept 2019) and her ‘team’ have stepped up to the challenge of meeting a whole range of different physical disabilities in a much more coordinated and actively kind manner. Communication is better, reassurance for my husband and for our family enhanced, inclusion of the scene surrounding care is tackled in a dignified and intuitive way, making life worth living and accepting the disabilities so that they almost ‘disappear’ and days are enjoyed with good friends as they should be. Thank you.
Review from Jane F (Wife of Resident/Service User)