Submit a Review for The Old Downs Residential Care Centre
Castle Hill, Hartley, Longfield, DA3 7BH
View Full Details of The Old Downs Residential Care CentreLatest Reviews for The Old Downs Residential Care Centre
28 January 2025
My dear husband deserves the best care and that is what he gets. The carers are so very kind, not only to my hubby but me as well. His face lights up when they hold out their hands. The residents are treated with the utmost care, dignity and patience. The cleaners and the staff do their utmost to ensure that the home is clean, not an easy job. I believe that me and my sons have found the best place for my darling hubby to spend his life there.
28 January 2025
The staff know me and my husband very well and are very happy to update me on my mum. We can wander anywhere in the care home, with no restrictions. There are well-organised activities for the residents, with well-motivated staff taking active involvement in them. The home was beautifully decorated at Christmas. I genuinely know that they understand my mum well and are happy to share hugs and cuddles with her.
28 January 2025
The Old Downs Residential Care Centre is a care home in the true sense of the word, the care my mum has received has been truly wonderful. There are certain members of the team that show true empathy and love, not only to her but to us as her family members. Mum is very happy there, and we are very happy with her care.
28 January 2025
My father is very happy and well cared for. The staff are very friendly and always happy to accommodate with making my dad comfortable, going above and beyond. They are always very helpful and tear my dad with fondness and respect.
28 January 2025
My mum has been a resident at the Old Downs Residential Care Centre since December 2022. The staff are absolutely brilliant with her, caring for her every need, as they do with all the residents. She always looks well presented and her smiles tell me she is very happy there. Her room is lovely and always kept clean. I've had some lunches with mum so I know the food is lovely and delicious too. They have a good selection of activities every day so the residents get involved if they choose to. I really can't fault The Old Downs and it's so reassuring to know mum is getting the best care she needs. My family and I enjoy visiting her as the staff are so welcoming. Such a lovely place.
02 September 2024
My husband has been a resident since May 22nd 2023. I couldn't have chosen a better place for him. The care and attention he gets is wonderful. My husband, as well as his vascular dementia, he is almost blind. I can't thank the staff of The Old Downs enough. My family and friends all enjoy visiting and staff are always welcoming.
27 August 2024
I can not praise The Old Downs enough. The staff are brilliant with my mum. Always discuss any concerns I have. I feel they really know mum well which is really reassuring. I know my mum is happy there and I can see the care to others. Truly amazing staff.
21 August 2024
A very nice experience. Well done to all who made it a lovely day. With thanks.
22 September 2023
Having spent respite care at The Old Downs I feel fortunate my husband was accepted to remain in residential Alzheimer's care. He settled in so well and this is due to the ambience of the home, the professional care he receives and all the staff who go above and beyond to socialise with every resident. I am always made so welcome when I visit my husband and when we sit together in the conservatory or weather permitting the garden overlooking The Downs, we both feel content. Thank you to all concerned for making this possible after what has been a stressful 10 years plus on my husband's Alzheimer's journey.
22 August 2023
My mum has only been at The Old Downs Residential Care Centre for 2 weeks. In that time the staff have really been making sure Mum is settling in her new home. She loves all the activities and has already been out on a trip. The food looks lovely and I had lunch with Mum, really good. I am looking forward to Mum settling into her new home.
06 July 2023
My mum has been in your care home for the last seven years, during which time she has been well cared for and loved by your long-standing staff, which is why I was shocked when visiting Mum to see one of her key workers who has been with her for years limping very badly when I asked her why she was working in such a bad way, she replied that she has to as she doesn't get sick pay? If you have members of staff who are loyal to you and your clients why do you not look after them?
28 April 2023
Do not allow your loved one to become a resident of The Old Downs care home. They take the Goldilocks approach to dementia and will evict your loved one without any warning or consultation as they did to our Father. Our Father was admitted to the hospital with a UTI (water infection) in mid-March and when it came time to discharge him back to the home, they refused to accept him back stating "his dementia has worsened". Coming from so-called dementia specialists this made and still does not make any sense to us. They did not even have the decency to contact us to inform us of their decision. Instead, they left it to the hospital to tell us and refused to elaborate on their decision when we contacted them for answers. Now our Father is unintentionally bed-blocking in the hospital as another home has to be found for him. Utterly disgraceful!
12 April 2023
I am very happy with The Old Downs Residential Care Centre, my wife is well looked after and seems to be happy. My only comment is I think she should be checked more often to change her pad.
24 November 2022
Dad has only just moved in (two weeks). It is obviously a hard transition for him, but the staff are so kind and supportive of him and are clearly doing all they can to help him settle in. The Old Downs really feels like and home and not an institution.
22 September 2022
I visit my mother weekly. I am always greeted warmly and my mother always looks well cared for and dressed appropriately. Her room is immaculate and comfortable. She seems happy and wants to stay there forever. All staff seem to know her well. They nursed her through two bouts of COVID and she looks better than ever. There are always minor issues in any setting, but I have found staff to be responsive and helpful and have put things right when mentioned. The environment is also very good, inside and out.
12 September 2022
My wife has been a resident for just over a month and she seems to be settled and getting used to her new home. I try to visit once a week and take her for lunch. She is always well groomed and presented but I was disappointed to find her blouse and skirt very wet at 11am, probably since breakfast. The facilities and activities are restricted due to covid regulations. Hopefully, they will soon end and everyone can enjoy a more relaxed atmosphere. Overall, very good and most importantly, the staff are excellent.
01 September 2022
My husband suffered from rare early onset Dementia and Motor Neurone Disease and the lovely staff looked after him brilliantly. He spent a lot of his time walking and the layout of the home made that easy for him. It is always a difficult time when a loved one needs extra care but made so much easier when you know the team are caring, compassionate, knowledgeable and capable of dealing with all the different personalities in a quiet relaxed manner. There was a lot of fun and smiles!
24 August 2022
When visiting my sister-in-law I am always made welcome. The staff are always helpful and friendly. She always gets involved in the activities. She loves the food at meal times, I always get good comments from her about it.
27 June 2022
My father has been well cared for and loved over these last three years. The staff have been brilliant, especially in the extremely difficult circumstances with the pandemic, and have treated my father like their own relative. I am pleased that The Old Downs Residential Care Centre places a big emphasis on activities and special day celebrations for the residents. The Old Downs Residential Care Centre is situated in a lovely location and the home is not laid out with long corridors like other homes I have visited which makes the Old Downs seem much more like a family home.
14 June 2022
Lovely staff here at Old Downs, always willing to chat and listen to any concerns or worries and act on them. They put on a jubilee party last Friday, the residents had an individual named picnic box full of goodies and there was also BBQ food available for all with chilled drinks, and lovely cakes. There was a lovely lady singer there too, who had the residents up dancing and singing, it was lovely to see the residents dancing and drifting back to their younger days, enjoying themselves with staff and partners. Their little faces were beaming. For me, it was lovely to see what our families get up to when we have not been able to see them so much, due to the pandemic. The staff went above and beyond for their residents and I hope other families appreciated the effort too. Well done to the manager and her loyal team.
Latest Reviews for The Old Downs Residential Care Centre
28 January 2025
My dear husband deserves the best care and that is what he gets. The carers are so very kind, not only to my hubby but me as well. His face lights up when they hold out their hands. The residents are treated with the utmost care, dignity and patience. The cleaners and the staff do their utmost to ensure that the home is clean, not an easy job. I believe that me and my sons have found the best place for my darling hubby to spend his life there.
28 January 2025
The staff know me and my husband very well and are very happy to update me on my mum. We can wander anywhere in the care home, with no restrictions. There are well-organised activities for the residents, with well-motivated staff taking active involvement in them. The home was beautifully decorated at Christmas. I genuinely know that they understand my mum well and are happy to share hugs and cuddles with her.
28 January 2025
The Old Downs Residential Care Centre is a care home in the true sense of the word, the care my mum has received has been truly wonderful. There are certain members of the team that show true empathy and love, not only to her but to us as her family members. Mum is very happy there, and we are very happy with her care.
28 January 2025
My father is very happy and well cared for. The staff are very friendly and always happy to accommodate with making my dad comfortable, going above and beyond. They are always very helpful and tear my dad with fondness and respect.
28 January 2025
My mum has been a resident at the Old Downs Residential Care Centre since December 2022. The staff are absolutely brilliant with her, caring for her every need, as they do with all the residents. She always looks well presented and her smiles tell me she is very happy there. Her room is lovely and always kept clean. I've had some lunches with mum so I know the food is lovely and delicious too. They have a good selection of activities every day so the residents get involved if they choose to. I really can't fault The Old Downs and it's so reassuring to know mum is getting the best care she needs. My family and I enjoy visiting her as the staff are so welcoming. Such a lovely place.
02 September 2024
My husband has been a resident since May 22nd 2023. I couldn't have chosen a better place for him. The care and attention he gets is wonderful. My husband, as well as his vascular dementia, he is almost blind. I can't thank the staff of The Old Downs enough. My family and friends all enjoy visiting and staff are always welcoming.
27 August 2024
I can not praise The Old Downs enough. The staff are brilliant with my mum. Always discuss any concerns I have. I feel they really know mum well which is really reassuring. I know my mum is happy there and I can see the care to others. Truly amazing staff.
21 August 2024
A very nice experience. Well done to all who made it a lovely day. With thanks.
22 September 2023
Having spent respite care at The Old Downs I feel fortunate my husband was accepted to remain in residential Alzheimer's care. He settled in so well and this is due to the ambience of the home, the professional care he receives and all the staff who go above and beyond to socialise with every resident. I am always made so welcome when I visit my husband and when we sit together in the conservatory or weather permitting the garden overlooking The Downs, we both feel content. Thank you to all concerned for making this possible after what has been a stressful 10 years plus on my husband's Alzheimer's journey.
22 August 2023
My mum has only been at The Old Downs Residential Care Centre for 2 weeks. In that time the staff have really been making sure Mum is settling in her new home. She loves all the activities and has already been out on a trip. The food looks lovely and I had lunch with Mum, really good. I am looking forward to Mum settling into her new home.
06 July 2023
My mum has been in your care home for the last seven years, during which time she has been well cared for and loved by your long-standing staff, which is why I was shocked when visiting Mum to see one of her key workers who has been with her for years limping very badly when I asked her why she was working in such a bad way, she replied that she has to as she doesn't get sick pay? If you have members of staff who are loyal to you and your clients why do you not look after them?
28 April 2023
Do not allow your loved one to become a resident of The Old Downs care home. They take the Goldilocks approach to dementia and will evict your loved one without any warning or consultation as they did to our Father. Our Father was admitted to the hospital with a UTI (water infection) in mid-March and when it came time to discharge him back to the home, they refused to accept him back stating "his dementia has worsened". Coming from so-called dementia specialists this made and still does not make any sense to us. They did not even have the decency to contact us to inform us of their decision. Instead, they left it to the hospital to tell us and refused to elaborate on their decision when we contacted them for answers. Now our Father is unintentionally bed-blocking in the hospital as another home has to be found for him. Utterly disgraceful!
12 April 2023
I am very happy with The Old Downs Residential Care Centre, my wife is well looked after and seems to be happy. My only comment is I think she should be checked more often to change her pad.
24 November 2022
Dad has only just moved in (two weeks). It is obviously a hard transition for him, but the staff are so kind and supportive of him and are clearly doing all they can to help him settle in. The Old Downs really feels like and home and not an institution.
22 September 2022
I visit my mother weekly. I am always greeted warmly and my mother always looks well cared for and dressed appropriately. Her room is immaculate and comfortable. She seems happy and wants to stay there forever. All staff seem to know her well. They nursed her through two bouts of COVID and she looks better than ever. There are always minor issues in any setting, but I have found staff to be responsive and helpful and have put things right when mentioned. The environment is also very good, inside and out.
12 September 2022
My wife has been a resident for just over a month and she seems to be settled and getting used to her new home. I try to visit once a week and take her for lunch. She is always well groomed and presented but I was disappointed to find her blouse and skirt very wet at 11am, probably since breakfast. The facilities and activities are restricted due to covid regulations. Hopefully, they will soon end and everyone can enjoy a more relaxed atmosphere. Overall, very good and most importantly, the staff are excellent.
01 September 2022
My husband suffered from rare early onset Dementia and Motor Neurone Disease and the lovely staff looked after him brilliantly. He spent a lot of his time walking and the layout of the home made that easy for him. It is always a difficult time when a loved one needs extra care but made so much easier when you know the team are caring, compassionate, knowledgeable and capable of dealing with all the different personalities in a quiet relaxed manner. There was a lot of fun and smiles!
24 August 2022
When visiting my sister-in-law I am always made welcome. The staff are always helpful and friendly. She always gets involved in the activities. She loves the food at meal times, I always get good comments from her about it.
27 June 2022
My father has been well cared for and loved over these last three years. The staff have been brilliant, especially in the extremely difficult circumstances with the pandemic, and have treated my father like their own relative. I am pleased that The Old Downs Residential Care Centre places a big emphasis on activities and special day celebrations for the residents. The Old Downs Residential Care Centre is situated in a lovely location and the home is not laid out with long corridors like other homes I have visited which makes the Old Downs seem much more like a family home.
14 June 2022
Lovely staff here at Old Downs, always willing to chat and listen to any concerns or worries and act on them. They put on a jubilee party last Friday, the residents had an individual named picnic box full of goodies and there was also BBQ food available for all with chilled drinks, and lovely cakes. There was a lovely lady singer there too, who had the residents up dancing and singing, it was lovely to see the residents dancing and drifting back to their younger days, enjoying themselves with staff and partners. Their little faces were beaming. For me, it was lovely to see what our families get up to when we have not been able to see them so much, due to the pandemic. The staff went above and beyond for their residents and I hope other families appreciated the effort too. Well done to the manager and her loyal team.