Latest Reviews for Eastlake
25 November 2024
Overall the home gives a welcoming atmosphere and the staff are pleasant and helpful. Repair work has been carried out and the residents are encouraged to get involved in various activities. Communication methods with family members are flexible and action items are worked inconsistently. The Team leaders and management welcome suggestions and response time is outstanding. Thank you!
15 November 2024
My mother died at Eastlake in August 2024, having lived there for nearly 10 years. We are so grateful to the Eastlake staff for the love and respect they showed to mum. The tenderness with which carers spoke of mum and took care of her was beautiful. Eastlake's open-door policy has meant that we've been able to treat Eastlake as a second home. We always felt welcome and we could enjoy time with mum knowing that her needs were being met. I recommend Eastlake to everyone who is looking for a care home, it's a special place.
11 November 2024
My wife has lived in Eastlake for a couple of years, following a diagnosis of Dementia, and caring advice from Social Services that, because of illness, I was no longer capable of looking after her at home. In hindsight, I have no regrets. Eastlake is knowledgeable, purpose-built, smallish, two stories, in relateable size units, and a pleasant garden. The rooms are en-suite, fitted with the usual aids, and with a view into the garden. The units each have a lounge and dining room opening out of a large hallway with comfortable chairs. My wife often sits in the hallway. I sit with her and, as a by-the-way, have a good view of the activity. What I see and hear squares up with what I would expect as 'best practice'. At a more individual level, my wife was hospitalised after a fall, and her re-entry to Eastlake was made possible by the intelligent use of a hoist, rotunda, and wheelchair. When I visit, the staff greet me by name and with the offer of tea and biscuits. Nice!
04 September 2024
My mother came to Eastlake as she has Alzheimer's, had started refusing entry to her home by her visiting carer and no longer initiated eating or drinking enough. She had lost a lot of weight and had become frail and wobbly. Since being at Eastlake she has been filled with support and kindness and a social environment. The food is truly excellent she has now regained the weight she lost and looks much more healthy despite the inevitable decline in her cognitive function. She is safe and well looked after and no longer a worry.
07 June 2024
5-star care, facilities and staff.
16 April 2024
Since a crisis occurred a number of days ago the staff have been fantastic across the board for my mother-in-law and for us too! Thanks for all you do for our loved one, it means so much to us especially right now!
09 April 2024
We have been very happy with the care and support my dad has received. The staff are excellent, friendly and helpful. The garden is lovely. Dad enjoys the food and has enjoyed the entertainment. There is a nice, homely atmosphere at Eastlake.
30 October 2023
I visited my godmother regularly and unannounced and was always impressed by the empathy and professionalism of the staff. The standard of care was clear to be seen and I felt staff went above and beyond for both the resident and relative. I was always offered tea or coffee during my visits. I'm so glad that my godmother's final years were spent under the care of such carers.
16 October 2023
My aunt appears content at Eastlake. She speaks highly of the staff and has attempted to introduce us to her favourite caretakers (not working that day). They are respectful of her meal choices and her request to stay in her room with the door closed. She has lived her life her way and they respect that. They are very friendly and helpful. We do appreciate their care in a profession that can be hard, emotionally draining, and thankless. We are grateful for their care.
11 September 2023
Staff are very welcoming on my arrival. My mum is happy there. I strongly feel that the staff could make more effort to encourage my mum to leave her room more often to eat in the dining room with the other residents and to encourage her, tell her about the activities on offer and assist her getting to them rather than just visiting her in her room. Mental health is important and she needs to intearct with the other residents more and not just the staff.
05 September 2023
I went to visit a client of mine who was struggling to live at home. Her family decided a care home was the best thing for her. On visiting, my client was happy, well presented, putting on some weight and well hydrated. I was completely amazed with the care she has been receiving. I was offered a drink and also chatted with the carers on duty.
31 August 2023
My uncle is a new resident, for eight weeks. He has been made to feel very welcome and is so happy at Eastlake, he was instantly made to feel part of a happy family. The grounds are well-kept, all indoors areas are very clean. Overall a very happy home from home. Staff always welcoming and happy. My uncle says the food is excellent.
31 August 2023
I'm a man of very few words but I would like to say 10/10 for all staff. My relative has settled in well and made to feel welcome. Cleanliness is perfect.
02 August 2023
All the staff at Eastlake are so kind, friendly, approachable and authentic. They are happy to give advice and are available to chat with. They listen to my concerns and fears, and I feel looked after like Mum. Eastlake has done an amazing job with Mum; they have shown great patience, resilience and care towards her. I'm delighted that she is there and that her Alzheimer's needs are catered for.
17 July 2023
My mum has been a resident at Eastlake since November 2022. It is a very friendly home and I feel very comfortable visiting my mum. The day time staff are very approachable, kind and experienced. They care for my mum as an individual and are genuinely interested in her welfare, even though at times she can be challenging. The night staff are often agency and, according to my mum, not the same as normal ones! The meals provided, in my opinion, are not always suitable for the age of the residents and the standards are variable.
13 July 2023
Excellent end of life care. Mum was in Eastlake for three and a half years and socialising with staff was important, as she preferred to stay in her room. Staff were very friendly and good support for me. Thank you Eastlake.
07 July 2023
This is a superb home, providing a package of care which is unsurpassed. The staff are professional, caring and attentive to the residents' needs. The atmosphere is positive and supportive and with a very apparent awareness of individuals' needs. I have eaten there and the range and quality of food is outstanding. The home offers entertainment and daily activities to stimulate the residents' attention and to allow them to engage in rewarding recreational activities.
07 July 2023
Eastlake provides an extremely professional, friendly and caring environment. The staff are all very welcoming to family and friends and they are loyal and dedicated to their residents. I particularly like the way they try to keep residents occupied and motivated with the various activities they plan.
19 June 2023
Home very friendly. Staff welcoming. Very clean. My aunt is very happy here.
19 June 2023
I am very happy with the care that my relative receives. The carers are extremely dedicated and go the extra mile. The food is great; my relative has said that it's the best food she has ever had! The home is very well maintained and lots of activities are held every week.
Latest Reviews for Eastlake
25 November 2024
Overall the home gives a welcoming atmosphere and the staff are pleasant and helpful. Repair work has been carried out and the residents are encouraged to get involved in various activities. Communication methods with family members are flexible and action items are worked inconsistently. The Team leaders and management welcome suggestions and response time is outstanding. Thank you!
15 November 2024
My mother died at Eastlake in August 2024, having lived there for nearly 10 years. We are so grateful to the Eastlake staff for the love and respect they showed to mum. The tenderness with which carers spoke of mum and took care of her was beautiful. Eastlake's open-door policy has meant that we've been able to treat Eastlake as a second home. We always felt welcome and we could enjoy time with mum knowing that her needs were being met. I recommend Eastlake to everyone who is looking for a care home, it's a special place.
11 November 2024
My wife has lived in Eastlake for a couple of years, following a diagnosis of Dementia, and caring advice from Social Services that, because of illness, I was no longer capable of looking after her at home. In hindsight, I have no regrets. Eastlake is knowledgeable, purpose-built, smallish, two stories, in relateable size units, and a pleasant garden. The rooms are en-suite, fitted with the usual aids, and with a view into the garden. The units each have a lounge and dining room opening out of a large hallway with comfortable chairs. My wife often sits in the hallway. I sit with her and, as a by-the-way, have a good view of the activity. What I see and hear squares up with what I would expect as 'best practice'. At a more individual level, my wife was hospitalised after a fall, and her re-entry to Eastlake was made possible by the intelligent use of a hoist, rotunda, and wheelchair. When I visit, the staff greet me by name and with the offer of tea and biscuits. Nice!
04 September 2024
My mother came to Eastlake as she has Alzheimer's, had started refusing entry to her home by her visiting carer and no longer initiated eating or drinking enough. She had lost a lot of weight and had become frail and wobbly. Since being at Eastlake she has been filled with support and kindness and a social environment. The food is truly excellent she has now regained the weight she lost and looks much more healthy despite the inevitable decline in her cognitive function. She is safe and well looked after and no longer a worry.
07 June 2024
5-star care, facilities and staff.
16 April 2024
Since a crisis occurred a number of days ago the staff have been fantastic across the board for my mother-in-law and for us too! Thanks for all you do for our loved one, it means so much to us especially right now!
09 April 2024
We have been very happy with the care and support my dad has received. The staff are excellent, friendly and helpful. The garden is lovely. Dad enjoys the food and has enjoyed the entertainment. There is a nice, homely atmosphere at Eastlake.
30 October 2023
I visited my godmother regularly and unannounced and was always impressed by the empathy and professionalism of the staff. The standard of care was clear to be seen and I felt staff went above and beyond for both the resident and relative. I was always offered tea or coffee during my visits. I'm so glad that my godmother's final years were spent under the care of such carers.
16 October 2023
My aunt appears content at Eastlake. She speaks highly of the staff and has attempted to introduce us to her favourite caretakers (not working that day). They are respectful of her meal choices and her request to stay in her room with the door closed. She has lived her life her way and they respect that. They are very friendly and helpful. We do appreciate their care in a profession that can be hard, emotionally draining, and thankless. We are grateful for their care.
11 September 2023
Staff are very welcoming on my arrival. My mum is happy there. I strongly feel that the staff could make more effort to encourage my mum to leave her room more often to eat in the dining room with the other residents and to encourage her, tell her about the activities on offer and assist her getting to them rather than just visiting her in her room. Mental health is important and she needs to intearct with the other residents more and not just the staff.
05 September 2023
I went to visit a client of mine who was struggling to live at home. Her family decided a care home was the best thing for her. On visiting, my client was happy, well presented, putting on some weight and well hydrated. I was completely amazed with the care she has been receiving. I was offered a drink and also chatted with the carers on duty.
31 August 2023
My uncle is a new resident, for eight weeks. He has been made to feel very welcome and is so happy at Eastlake, he was instantly made to feel part of a happy family. The grounds are well-kept, all indoors areas are very clean. Overall a very happy home from home. Staff always welcoming and happy. My uncle says the food is excellent.
31 August 2023
I'm a man of very few words but I would like to say 10/10 for all staff. My relative has settled in well and made to feel welcome. Cleanliness is perfect.
02 August 2023
All the staff at Eastlake are so kind, friendly, approachable and authentic. They are happy to give advice and are available to chat with. They listen to my concerns and fears, and I feel looked after like Mum. Eastlake has done an amazing job with Mum; they have shown great patience, resilience and care towards her. I'm delighted that she is there and that her Alzheimer's needs are catered for.
17 July 2023
My mum has been a resident at Eastlake since November 2022. It is a very friendly home and I feel very comfortable visiting my mum. The day time staff are very approachable, kind and experienced. They care for my mum as an individual and are genuinely interested in her welfare, even though at times she can be challenging. The night staff are often agency and, according to my mum, not the same as normal ones! The meals provided, in my opinion, are not always suitable for the age of the residents and the standards are variable.
13 July 2023
Excellent end of life care. Mum was in Eastlake for three and a half years and socialising with staff was important, as she preferred to stay in her room. Staff were very friendly and good support for me. Thank you Eastlake.
07 July 2023
This is a superb home, providing a package of care which is unsurpassed. The staff are professional, caring and attentive to the residents' needs. The atmosphere is positive and supportive and with a very apparent awareness of individuals' needs. I have eaten there and the range and quality of food is outstanding. The home offers entertainment and daily activities to stimulate the residents' attention and to allow them to engage in rewarding recreational activities.
07 July 2023
Eastlake provides an extremely professional, friendly and caring environment. The staff are all very welcoming to family and friends and they are loyal and dedicated to their residents. I particularly like the way they try to keep residents occupied and motivated with the various activities they plan.
19 June 2023
Home very friendly. Staff welcoming. Very clean. My aunt is very happy here.
19 June 2023
I am very happy with the care that my relative receives. The carers are extremely dedicated and go the extra mile. The food is great; my relative has said that it's the best food she has ever had! The home is very well maintained and lots of activities are held every week.