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Vicarage Road, Staines-upon-Thames, TW18 4YG
View Full Details of Moor HouseLatest Reviews for Moor House
20 March 2025
Lovely home very caring and happy place . My sister in law is very happy and the staff all very caring. Great entainer todays. We joined the resident for lunch which was delicious. The rooms are bright and airy and clean
20 March 2025
Moor House is the most amazing happy place I could ever imagine my Mother in Law to be. We can visit any time un announced and we are always welcomed with a smile. Activities are plenty and very varied and we can also see everything our Mother in Law gets up too with photos on Facebook and newsletter. She always greats us with "I am very happy here" "they" the staff are all very kind! We leave feeling happy that she is being well looked after. I can honestly say the food is amazing to having been invited to a family BBQ last Summer !
25 February 2025
Marvelous place, with lots going on, great food and staff. I really recommend the home in Staines, worth a visit to have a look around if you need someone who needs care, could go on and on if you want but do have a look.
25 October 2024
Great care home, with very polite and friendly staff. I have seen many positive changes in the home recently. I would definitely recommend Moor House Care Home to others. Residents always appear happy.
02 October 2024
When family roles are reserved, it's devastating. That's what happened to my mother and I last year, a home had to be found. Moor House was recommended to me. The manageress was very helpful about the move as my mum was coming from the county council. The home had a lovely atmosphere, small, cosy, light and airy with a pretty garden, of course, my mum was furious, but with the help of happy, smiling staff, she soon settled in. The entertainment ladies are brilliant, the effort they put in to keep the residents occupied is amazing e.g visits to the garden centre, small country walks, parlour games and arranging many musical performances, singing all the old songs. Pamparings hair, nails, chiropody, dental care and GP visits for all. Not forgetting the brilliant chef! A truly wonderful team.
12 September 2024
My mum moved into Moor House in July 2024. It's such a pleasure to visit not only my mum but the other residents. We are always welcomed and made to feel at home. In such a short time I see huge improvements in my mum's happiness and well-being. Having moved from Scotland with no local friends, Moor House has given Mum the opportunity to make friendships and have the joy of companionship. The day trips, daily walks and huge timetable of activities are planned perfectly, always something on to suit everyone. My young daughters also enjoy spending time at 'Grandma's House' and chatting with her new friends. Knowing Mum is being looked after with the dignity she deserves gives me great relief. For the first time in years, I have my mum back. I can thank Moor House for this. My family would highly recommend Moor House.
17 April 2023
Finding Moor House has been a blessing. My mum moved into Moor House in September 2022 and she found a loving and caring family there. All the staff is absolutely amazing: they are competent, professional and truly care for the residents. Being Italian, my mum's use and understanding of the English language has never been great and her suffering from dementia didn't make it any better. Despite that, the entire staff went above and beyond and my mum felt the love and care from everyone there. Entertainment is great and I've been amazed on what my mum was able to do and how much fun she had doing the various activities. The building and facilities are top notch as well. It's simply an outstanding place where you can rest assured your loved ones are in safe hands.
17 March 2023
The staff can never seem to do enough to care for all the residents. They are always cheerful working tirelessly to create a caring, friendly and welcoming environment. I would have no hesitation in recommending this care home and my mum is very happy as a resident.
24 January 2023
My mother has been in Moor House since June 2022. This is the most wonderful care home. All the staff are caring and kind in their duties with the residents and their families. I cannot praise highly enough. My mother who has dementia is involved in activities and is stimulated with the other residents and staff all taking part in daily games, entertainers and quizzes. My mother is the most precious person to me and I am reassured and safe in the knowledge that Moor House is outstanding in its care and activities for mum.
01 September 2022
On every visit, the care provided has been excellent. There are activities always available at an appropriate level. My mother is very happy with her choice and is settled well into her new home. The staff are attentive and show genuine concern for her wellbeing and care. The home is well run and maintained.
08 August 2022
Mum first went to Moor House for respite care following a hospital stay, and was immediately made welcome. She very quickly felt very comfortable and cared for. The staff took time to tend to her needs, and it was a simple decision for her to become a permanent resident when it was clear that a return to the family home was not viable. Friends who visited her at Moor House were impressed by how well she was being looked after, and as a family, we were very confident that living at Moor House was the best decision that could have been made for mum’s safety, care and well-being. Activities were numerous, varied and frequent, and included trips out, interesting visiting speakers and many different sessions of carpet bowls, quizzes, flower arranging and bananagrams. After being very restricted in social interaction during lockdown, Mum enjoyed just over 6 months at Moor House until she passed away. We could not recommend Moor House highly enough.
15 October 2020
Our family have been delighted with the welcome our Mum has received this last year, at Moor House. We feel she has joined a family, and the fears we had her leaving her home, have been allayed. The warm and welcoming atmosphere has enabled her to settle in easily and to begin to enjoy life. The communication we have with all the staff is very good, and their readiness to listen to any concerns we have and act on them is very reassuring. Moor House, itself, is a lovely facility, in a beautiful setting, it would, however, benefit by being updated in parts, such as the resident's bathrooms. Under the current situations, the staff have done a magnificent job keeping the resident's spirits up with the ongoing organisation of a variety of activities and assisting the families to keep in touch with their loved one with photos, video calls and regular updates to how they are. We are incredibly grateful to them all for caring for our Mum, going above and beyond.
08 July 2020
My mother has lived at Moor House for over 3 years and we have been very happy with the care she has received. Mum's room is pleasant and spacious. The manager and staff team are dedicated, friendly and welcoming. They have worked particularly hard to keep the residents safe during the current pandemic. The activities manager has been especially helpful in facilitating socially distanced visits and finding ways for us to communicate with mum who is totally deaf. I would recommend Moor House very highly.
08 July 2020
I am so relieved we found this care home for my mother, they have been marvellous from the beginning, but they have excelled during the current situation with the pandemic. Kept the residents safe, cared for them when no relatives could visit and kept them entertained to relieve boredom. There was constant contact via, Whatsapp throughout too.
18 June 2020
My mother has been a resident for two years and in that time her mobility and overall health has improved with the excellent care and facilities that Moor House offer. Management and staff alike go above and beyond to make residents feel at home and are always available if I have any concerns. Moor House provides a home from home atmosphere, when looking at the home initially I independently spoke to residents who said they were happy with their decision to be there, and my mum has felt the same. Mum, who had left her home of over 50 years, now calls Moor House home. Staff treat all residents with dignity and the day is full of activities and entertainment, which are provided with thought and care. Since the lockdown, staff have continued to support both residents and families to make the situation more bearable, and despite the difficulties relevant staff have successfully kept residents occupied and happy. I have full trust in the care provided. The best home I have ever seen.
18 June 2020
A wonderful community where every resident is valued and cared for. Each and every staff member goes above and beyond the call of duty to keep the residents safe, happy and well. I cannot praise it highly enough.
31 January 2020
When searching for a suitable home for my mother, I visited all within a 15-mile catchment of her home. My father had passed away and after 71 years my mother was reeling. From the first visit and subsequent respite, my mother was impressed. The home is very well run and staffed and small - 25 residents. Every issue has been dealt with to my satisfaction, the staff listen and have made my mother feel at home again. Social activities are excellent. The staff show dedication, compassion and treat my mother with respect. I feel thankful to them all, not forgetting the unsung heroes.
28 January 2020
The staff at Moor House are very helpful and will take every care of the needs of the residents and also make the relatives feel welcome to all the activities. Many thanks to all the office staff and nursing staff in this care home.
27 September 2019
Generally high overall standards of care, coupled with extremely friendly staff. Good engagement demonstrated by all the staff and a caring atmosphere evident at times.
03 June 2019
My mother-in-law has been resident at Moor House for two years. It was (and still is) the best care home we have seen. Very comfortable. Extremely friendly. Superb care. All in a relaxed environment.
Latest Reviews for Moor House
20 March 2025
Lovely home very caring and happy place . My sister in law is very happy and the staff all very caring. Great entainer todays. We joined the resident for lunch which was delicious. The rooms are bright and airy and clean
20 March 2025
Moor House is the most amazing happy place I could ever imagine my Mother in Law to be. We can visit any time un announced and we are always welcomed with a smile. Activities are plenty and very varied and we can also see everything our Mother in Law gets up too with photos on Facebook and newsletter. She always greats us with "I am very happy here" "they" the staff are all very kind! We leave feeling happy that she is being well looked after. I can honestly say the food is amazing to having been invited to a family BBQ last Summer !
25 February 2025
Marvelous place, with lots going on, great food and staff. I really recommend the home in Staines, worth a visit to have a look around if you need someone who needs care, could go on and on if you want but do have a look.
25 October 2024
Great care home, with very polite and friendly staff. I have seen many positive changes in the home recently. I would definitely recommend Moor House Care Home to others. Residents always appear happy.
02 October 2024
When family roles are reserved, it's devastating. That's what happened to my mother and I last year, a home had to be found. Moor House was recommended to me. The manageress was very helpful about the move as my mum was coming from the county council. The home had a lovely atmosphere, small, cosy, light and airy with a pretty garden, of course, my mum was furious, but with the help of happy, smiling staff, she soon settled in. The entertainment ladies are brilliant, the effort they put in to keep the residents occupied is amazing e.g visits to the garden centre, small country walks, parlour games and arranging many musical performances, singing all the old songs. Pamparings hair, nails, chiropody, dental care and GP visits for all. Not forgetting the brilliant chef! A truly wonderful team.
12 September 2024
My mum moved into Moor House in July 2024. It's such a pleasure to visit not only my mum but the other residents. We are always welcomed and made to feel at home. In such a short time I see huge improvements in my mum's happiness and well-being. Having moved from Scotland with no local friends, Moor House has given Mum the opportunity to make friendships and have the joy of companionship. The day trips, daily walks and huge timetable of activities are planned perfectly, always something on to suit everyone. My young daughters also enjoy spending time at 'Grandma's House' and chatting with her new friends. Knowing Mum is being looked after with the dignity she deserves gives me great relief. For the first time in years, I have my mum back. I can thank Moor House for this. My family would highly recommend Moor House.
17 April 2023
Finding Moor House has been a blessing. My mum moved into Moor House in September 2022 and she found a loving and caring family there. All the staff is absolutely amazing: they are competent, professional and truly care for the residents. Being Italian, my mum's use and understanding of the English language has never been great and her suffering from dementia didn't make it any better. Despite that, the entire staff went above and beyond and my mum felt the love and care from everyone there. Entertainment is great and I've been amazed on what my mum was able to do and how much fun she had doing the various activities. The building and facilities are top notch as well. It's simply an outstanding place where you can rest assured your loved ones are in safe hands.
17 March 2023
The staff can never seem to do enough to care for all the residents. They are always cheerful working tirelessly to create a caring, friendly and welcoming environment. I would have no hesitation in recommending this care home and my mum is very happy as a resident.
24 January 2023
My mother has been in Moor House since June 2022. This is the most wonderful care home. All the staff are caring and kind in their duties with the residents and their families. I cannot praise highly enough. My mother who has dementia is involved in activities and is stimulated with the other residents and staff all taking part in daily games, entertainers and quizzes. My mother is the most precious person to me and I am reassured and safe in the knowledge that Moor House is outstanding in its care and activities for mum.
01 September 2022
On every visit, the care provided has been excellent. There are activities always available at an appropriate level. My mother is very happy with her choice and is settled well into her new home. The staff are attentive and show genuine concern for her wellbeing and care. The home is well run and maintained.
08 August 2022
Mum first went to Moor House for respite care following a hospital stay, and was immediately made welcome. She very quickly felt very comfortable and cared for. The staff took time to tend to her needs, and it was a simple decision for her to become a permanent resident when it was clear that a return to the family home was not viable. Friends who visited her at Moor House were impressed by how well she was being looked after, and as a family, we were very confident that living at Moor House was the best decision that could have been made for mum’s safety, care and well-being. Activities were numerous, varied and frequent, and included trips out, interesting visiting speakers and many different sessions of carpet bowls, quizzes, flower arranging and bananagrams. After being very restricted in social interaction during lockdown, Mum enjoyed just over 6 months at Moor House until she passed away. We could not recommend Moor House highly enough.
15 October 2020
Our family have been delighted with the welcome our Mum has received this last year, at Moor House. We feel she has joined a family, and the fears we had her leaving her home, have been allayed. The warm and welcoming atmosphere has enabled her to settle in easily and to begin to enjoy life. The communication we have with all the staff is very good, and their readiness to listen to any concerns we have and act on them is very reassuring. Moor House, itself, is a lovely facility, in a beautiful setting, it would, however, benefit by being updated in parts, such as the resident's bathrooms. Under the current situations, the staff have done a magnificent job keeping the resident's spirits up with the ongoing organisation of a variety of activities and assisting the families to keep in touch with their loved one with photos, video calls and regular updates to how they are. We are incredibly grateful to them all for caring for our Mum, going above and beyond.
08 July 2020
My mother has lived at Moor House for over 3 years and we have been very happy with the care she has received. Mum's room is pleasant and spacious. The manager and staff team are dedicated, friendly and welcoming. They have worked particularly hard to keep the residents safe during the current pandemic. The activities manager has been especially helpful in facilitating socially distanced visits and finding ways for us to communicate with mum who is totally deaf. I would recommend Moor House very highly.
08 July 2020
I am so relieved we found this care home for my mother, they have been marvellous from the beginning, but they have excelled during the current situation with the pandemic. Kept the residents safe, cared for them when no relatives could visit and kept them entertained to relieve boredom. There was constant contact via, Whatsapp throughout too.
18 June 2020
My mother has been a resident for two years and in that time her mobility and overall health has improved with the excellent care and facilities that Moor House offer. Management and staff alike go above and beyond to make residents feel at home and are always available if I have any concerns. Moor House provides a home from home atmosphere, when looking at the home initially I independently spoke to residents who said they were happy with their decision to be there, and my mum has felt the same. Mum, who had left her home of over 50 years, now calls Moor House home. Staff treat all residents with dignity and the day is full of activities and entertainment, which are provided with thought and care. Since the lockdown, staff have continued to support both residents and families to make the situation more bearable, and despite the difficulties relevant staff have successfully kept residents occupied and happy. I have full trust in the care provided. The best home I have ever seen.
18 June 2020
A wonderful community where every resident is valued and cared for. Each and every staff member goes above and beyond the call of duty to keep the residents safe, happy and well. I cannot praise it highly enough.
31 January 2020
When searching for a suitable home for my mother, I visited all within a 15-mile catchment of her home. My father had passed away and after 71 years my mother was reeling. From the first visit and subsequent respite, my mother was impressed. The home is very well run and staffed and small - 25 residents. Every issue has been dealt with to my satisfaction, the staff listen and have made my mother feel at home again. Social activities are excellent. The staff show dedication, compassion and treat my mother with respect. I feel thankful to them all, not forgetting the unsung heroes.
28 January 2020
The staff at Moor House are very helpful and will take every care of the needs of the residents and also make the relatives feel welcome to all the activities. Many thanks to all the office staff and nursing staff in this care home.
27 September 2019
Generally high overall standards of care, coupled with extremely friendly staff. Good engagement demonstrated by all the staff and a caring atmosphere evident at times.
03 June 2019
My mother-in-law has been resident at Moor House for two years. It was (and still is) the best care home we have seen. Very comfortable. Extremely friendly. Superb care. All in a relaxed environment.