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Liphook Road, Haslemere, GU27 1NX
View Full Details of Shottermill HouseLatest Reviews for Shottermill House
13 January 2025
Friendly approachable and genuinely caring staff. Comfortable, clean, homely, and tasteful environment without being excessively "interior designed" to push the price up. High quality of care, above and beyond expectations, and attention to residents' specific needs and interests. Residents are treated with kindness and dignity. Good food and fun entertainment. Rooms on the small side but perfectly adequate. Lovely small lounge for private family gatherings.
26 November 2024
My wife suffers from Alzheimer's and has been at the Shottermill House for 16 months. During that time I have been impressed by how both she and I have been treated. Leaders are visible and exemplify the values of the home. There is a clear team dynamic with mutual respect and humour a feature. Despite the daily challenges spiritual and welfare standards are maintained and I particularly like the openness of the quarterly review. The 'medical' team deals well with the pressure of ailing fairly members and has always dealt politely and responsively to my questions. The use of hummingbirds provided is an excellent innovation.
19 November 2024
My mother benefitted hugely from the kindness and attention to detail that Shottermill House staff showed her throughout her 9 months with them. Nothing was too much for them and they did their very best for her. So much so that she felt confident to face death and life beyond with confidence and peace. Her final two weeks couldn't have been better and we are so thankful to all the staff for all they did for her.
11 November 2024
Shottermill is an extraordinary place. I sensed the presence of God as soon as I walked through the door. It had been strongly recommended by a friend whose Dad was a resident so we were so grateful when a room became available for my mum. She had no desire to move into a care home but finding round-the-clock care in her own home to meet her physical needs had become impossible and she lived too far away from her family. Mum quickly realised that the standard of care at Shottermill was exceptional: her emotional, physical and spiritual needs were all being met by an exceptional team of carers within the context of a loving Christian community and she was incredibly grateful. Nothing was too much trouble. Having her hair done weekly; enjoying daily devotions and engaging in the exceptional breadth of daily activities offered - e.g. playing games with school children, were all highlights. The carers, management and fellow residents became family and her end-of-life care was outstanding.
11 November 2024
We moved my father into Shottermill House after he had become bed-bound following a fall and could no longer be cared for at home. He had been terribly lonely after my mother's death 14 months before so the warmth of the community at Shottermill was a wonderful gift to him. He loved his room and thoroughly enjoyed getting to know all the staff and becoming well-known to each of them. He had real conversations with them. What is so strong at Shottermill is the relationship between the residents and the care staff. There is a genuine sense of family and safety within the Body of Christ. Real love and real care. Care staff went above and beyond to take care of Dad and we all so appreciated it. Shottermill was a game changer for Dad and for us as a family in the last 13 months of his life. He loved the activities especially the hymn singing on Mondays with a particular staff member. We cannot recommend Shottermill highly enough.
04 April 2024
Mum enjoyed her time at Shottermill and felt safe, relaxed and comfortable. She had resident and staff friends and also believed she was able to contribute spiritually to others' well-being as well as receiving encouragement herself. If there were any issues with food etc she was able to discuss this. She participated in those events that appealed and enjoyed the privacy of the garden at other times. It was a good time in the circumstances.
04 March 2024
All of the staff at Shottermill were caring and compassionate towards my father during his two years there. They would go out of their way to ensure my father was happy and comfortable and treated him with dignity and respect at all times.
04 March 2024
Dad chose to live at Shottermill House and we visited soon after he moved in. As soon as we entered, the lounge was bright and airy and the residents were enjoying a cup of tea. The staff serving them smiled and welcomed us warmly. This impression of a warm, friendly environment continued even when the staff were busy and the weather miserable! If we visited at a tea time we were offered a cuppa and a homemade piece of cake! The care given to Dad was loving and considerate and he was treated with respect. He was very much a 'family member' and we were counted as such when we were with him. He was enabled to make his room his own personal space. There were no restrictions on him or us as to when we could visit him or take him out. It was lovely to know that as he became more frail he would not have to leave the place that was his home and indeed as the end of his life approached the care provided was excellent.
29 February 2024
My father was cared for in this home for a period of approximately 2 years. The staff were extraordinarily caring and went above and beyond their expected duties. He formed true friendships with a number of them. He appreciated and had great respect for the management as did we as a family. He was fed well, was always clean and enjoyed the Christian fellowship.
27 February 2024
The staff are exceptional, always kind, caring and loving. They gave my mother time and became more than just carers, they became her friends. I have found all aspects of my mother's time with Shottermill House to be excellent.
26 February 2024
Our dad was treated with love and care during his stay at Shottermill House. The staff engaged with him in a respectful but also touchingly friendly way, and he was well-integrated into the social life of the home. We were very grateful that the staff were very accommodating and kind to our family as his health declined and when he passed away. Visiting him was always easy. Communication with the home was always good, and the home's engagement with local healthcare was good too. I would strongly recommend Shottermill House for its quality of care. Our dad was valued and well looked after when he was most frail at the end of his life.
26 February 2024
My dad stayed at Shottermill House for more than nine years, initially as assisted living following a stroke that he never fully recovered from, until last October 2023 when he died from cancer when he was receiving palliative care. Dad was always happy there and greatly appreciated the daily devotions, some of which he led, some from regular visitors to the home. He always kept a simple diary of activities and things that they did. On a number of times when I was visiting him, I was really impressed by the visitors who came to lead them in activities, drawing out things they loved, songs, poems, films, artwork and other talks. The care team loved him and helped him adjust as he got older to accept more help, which he didn't initially find easy. In his last months, Dad was so glad to be in Shottermill, to be cared for by his friends when he needed it most. As his family, this also helped us a lot to know how well he was looked after.
26 February 2024
Mum found friends and companionship at Shottermill. She enjoyed the community and fellowship so lovingly given. Her favourite place was the summer house in the garden, and her biggest bugbear was the food. She always had someone to talk to and listen to her and often surprisingly found herself a source of blessing.
31 October 2023
The staff at Shottermill were so very caring for my mother throughout her stay. From the gentle way they welcomed her in March, to the reassurance they gave her when she wandered, to the being with her and praying with her at the end, they never failed to be kind and loving. But they didn't just care for my mum but for the whole family. They made time to see us when we visited and phoned us whenever there was anything that they thought we should know. They included us in decision-making without abdicating responsibility for her care. The Christian ethos and practice shone through beautifully.
31 October 2023
My mother entered this care home in March 2023 until her death in September 2023. From the beginning, Mum was welcomed and treated as a member of the family. She was well looked after and always dressed well. The staff knew her by name and the monitored her health and weight regularly and kept us informed of developments. The home always looked and felt fresh and welcoming.
28 September 2023
Shottermill House and staff, that includes kitchen, laundry and cleaning, are in my opinion the very best. The care and love they give to every single family member is remarkable. The carers and head of the care team are excellent, they always respond quickly to any medical care and emergencies. The activities that are organised every day are really well thought out and cater for everyone.
22 September 2023
A caring care home with friendly staff. Always there when wanted. Shottermill House has a religious emphasis, which satisfies my sister who has a long religious background. The management and staff I have met always have time to talk and help with any issues. Run well, considering budget and recruitment constraints.
13 September 2023
I could not speak more highly of the staff and provision at Shottermill House. My friend is full of admiration for all the staff who care for her. The provision provided is exemplary and as I visit every week, I get to know most members of staff. I have always been welcomed into a happy environment from all staff, from management, to cleaners, carers etc. All staff are known by their first names and are always available and glad to help in any way. This is the best care providing home I've ever seen. A+.
12 September 2023
My mother has settled very well at Shottermill House and feels very at home. All the staff are kind, thoughtful, caring, efficient and hard-working. There is a lovely homely atmosphere at the home and the family members have a sense of community and surrounded by their faith in a loving Christian home. The family are very pleased indeed to have found such a lovely place for mum to be so well looked after.
24 July 2023
Staff were kind and considerate, encouraging my friend and patients with her slow walking pace. The visitor's room was comfortable and private. I was able to receive Holy Communion from the Methodist Minister, which was very special to share with my friend. The home had a welcoming feel, and the decor was pleasant.
Latest Reviews for Shottermill House
13 January 2025
Friendly approachable and genuinely caring staff. Comfortable, clean, homely, and tasteful environment without being excessively "interior designed" to push the price up. High quality of care, above and beyond expectations, and attention to residents' specific needs and interests. Residents are treated with kindness and dignity. Good food and fun entertainment. Rooms on the small side but perfectly adequate. Lovely small lounge for private family gatherings.
26 November 2024
My wife suffers from Alzheimer's and has been at the Shottermill House for 16 months. During that time I have been impressed by how both she and I have been treated. Leaders are visible and exemplify the values of the home. There is a clear team dynamic with mutual respect and humour a feature. Despite the daily challenges spiritual and welfare standards are maintained and I particularly like the openness of the quarterly review. The 'medical' team deals well with the pressure of ailing fairly members and has always dealt politely and responsively to my questions. The use of hummingbirds provided is an excellent innovation.
19 November 2024
My mother benefitted hugely from the kindness and attention to detail that Shottermill House staff showed her throughout her 9 months with them. Nothing was too much for them and they did their very best for her. So much so that she felt confident to face death and life beyond with confidence and peace. Her final two weeks couldn't have been better and we are so thankful to all the staff for all they did for her.
11 November 2024
Shottermill is an extraordinary place. I sensed the presence of God as soon as I walked through the door. It had been strongly recommended by a friend whose Dad was a resident so we were so grateful when a room became available for my mum. She had no desire to move into a care home but finding round-the-clock care in her own home to meet her physical needs had become impossible and she lived too far away from her family. Mum quickly realised that the standard of care at Shottermill was exceptional: her emotional, physical and spiritual needs were all being met by an exceptional team of carers within the context of a loving Christian community and she was incredibly grateful. Nothing was too much trouble. Having her hair done weekly; enjoying daily devotions and engaging in the exceptional breadth of daily activities offered - e.g. playing games with school children, were all highlights. The carers, management and fellow residents became family and her end-of-life care was outstanding.
11 November 2024
We moved my father into Shottermill House after he had become bed-bound following a fall and could no longer be cared for at home. He had been terribly lonely after my mother's death 14 months before so the warmth of the community at Shottermill was a wonderful gift to him. He loved his room and thoroughly enjoyed getting to know all the staff and becoming well-known to each of them. He had real conversations with them. What is so strong at Shottermill is the relationship between the residents and the care staff. There is a genuine sense of family and safety within the Body of Christ. Real love and real care. Care staff went above and beyond to take care of Dad and we all so appreciated it. Shottermill was a game changer for Dad and for us as a family in the last 13 months of his life. He loved the activities especially the hymn singing on Mondays with a particular staff member. We cannot recommend Shottermill highly enough.
04 April 2024
Mum enjoyed her time at Shottermill and felt safe, relaxed and comfortable. She had resident and staff friends and also believed she was able to contribute spiritually to others' well-being as well as receiving encouragement herself. If there were any issues with food etc she was able to discuss this. She participated in those events that appealed and enjoyed the privacy of the garden at other times. It was a good time in the circumstances.
04 March 2024
All of the staff at Shottermill were caring and compassionate towards my father during his two years there. They would go out of their way to ensure my father was happy and comfortable and treated him with dignity and respect at all times.
04 March 2024
Dad chose to live at Shottermill House and we visited soon after he moved in. As soon as we entered, the lounge was bright and airy and the residents were enjoying a cup of tea. The staff serving them smiled and welcomed us warmly. This impression of a warm, friendly environment continued even when the staff were busy and the weather miserable! If we visited at a tea time we were offered a cuppa and a homemade piece of cake! The care given to Dad was loving and considerate and he was treated with respect. He was very much a 'family member' and we were counted as such when we were with him. He was enabled to make his room his own personal space. There were no restrictions on him or us as to when we could visit him or take him out. It was lovely to know that as he became more frail he would not have to leave the place that was his home and indeed as the end of his life approached the care provided was excellent.
29 February 2024
My father was cared for in this home for a period of approximately 2 years. The staff were extraordinarily caring and went above and beyond their expected duties. He formed true friendships with a number of them. He appreciated and had great respect for the management as did we as a family. He was fed well, was always clean and enjoyed the Christian fellowship.
27 February 2024
The staff are exceptional, always kind, caring and loving. They gave my mother time and became more than just carers, they became her friends. I have found all aspects of my mother's time with Shottermill House to be excellent.
26 February 2024
Our dad was treated with love and care during his stay at Shottermill House. The staff engaged with him in a respectful but also touchingly friendly way, and he was well-integrated into the social life of the home. We were very grateful that the staff were very accommodating and kind to our family as his health declined and when he passed away. Visiting him was always easy. Communication with the home was always good, and the home's engagement with local healthcare was good too. I would strongly recommend Shottermill House for its quality of care. Our dad was valued and well looked after when he was most frail at the end of his life.
26 February 2024
My dad stayed at Shottermill House for more than nine years, initially as assisted living following a stroke that he never fully recovered from, until last October 2023 when he died from cancer when he was receiving palliative care. Dad was always happy there and greatly appreciated the daily devotions, some of which he led, some from regular visitors to the home. He always kept a simple diary of activities and things that they did. On a number of times when I was visiting him, I was really impressed by the visitors who came to lead them in activities, drawing out things they loved, songs, poems, films, artwork and other talks. The care team loved him and helped him adjust as he got older to accept more help, which he didn't initially find easy. In his last months, Dad was so glad to be in Shottermill, to be cared for by his friends when he needed it most. As his family, this also helped us a lot to know how well he was looked after.
26 February 2024
Mum found friends and companionship at Shottermill. She enjoyed the community and fellowship so lovingly given. Her favourite place was the summer house in the garden, and her biggest bugbear was the food. She always had someone to talk to and listen to her and often surprisingly found herself a source of blessing.
31 October 2023
The staff at Shottermill were so very caring for my mother throughout her stay. From the gentle way they welcomed her in March, to the reassurance they gave her when she wandered, to the being with her and praying with her at the end, they never failed to be kind and loving. But they didn't just care for my mum but for the whole family. They made time to see us when we visited and phoned us whenever there was anything that they thought we should know. They included us in decision-making without abdicating responsibility for her care. The Christian ethos and practice shone through beautifully.
31 October 2023
My mother entered this care home in March 2023 until her death in September 2023. From the beginning, Mum was welcomed and treated as a member of the family. She was well looked after and always dressed well. The staff knew her by name and the monitored her health and weight regularly and kept us informed of developments. The home always looked and felt fresh and welcoming.
28 September 2023
Shottermill House and staff, that includes kitchen, laundry and cleaning, are in my opinion the very best. The care and love they give to every single family member is remarkable. The carers and head of the care team are excellent, they always respond quickly to any medical care and emergencies. The activities that are organised every day are really well thought out and cater for everyone.
22 September 2023
A caring care home with friendly staff. Always there when wanted. Shottermill House has a religious emphasis, which satisfies my sister who has a long religious background. The management and staff I have met always have time to talk and help with any issues. Run well, considering budget and recruitment constraints.
13 September 2023
I could not speak more highly of the staff and provision at Shottermill House. My friend is full of admiration for all the staff who care for her. The provision provided is exemplary and as I visit every week, I get to know most members of staff. I have always been welcomed into a happy environment from all staff, from management, to cleaners, carers etc. All staff are known by their first names and are always available and glad to help in any way. This is the best care providing home I've ever seen. A+.
12 September 2023
My mother has settled very well at Shottermill House and feels very at home. All the staff are kind, thoughtful, caring, efficient and hard-working. There is a lovely homely atmosphere at the home and the family members have a sense of community and surrounded by their faith in a loving Christian home. The family are very pleased indeed to have found such a lovely place for mum to be so well looked after.
24 July 2023
Staff were kind and considerate, encouraging my friend and patients with her slow walking pace. The visitor's room was comfortable and private. I was able to receive Holy Communion from the Methodist Minister, which was very special to share with my friend. The home had a welcoming feel, and the decor was pleasant.