Submit a Review for Springkell House Care Home
Wood Road, Hindhead, GU26 6PT
View Full Details of Springkell House Care HomeLatest Reviews for Springkell House Care Home
05 February 2025
My neighbour has been a resident for 2 years. My dad was in for a month of respite recently. Unlike many other care homes, where the residents and their call buttons are mostly ignored, whilst staff chat amongst themselves or play on their phones, I've never seen the staff at Springkell House Care Home behave like this. The team are really friendly, patient, supportive, helpful, smiley and engaged with all the residents and check on them regularly (unlike many other care homes). My neighbour is bed-bound and the staff are regularly popping in to check on her, chat to her, ask her if she's okay or bring her a cup of tea etc. My dad was apprehensive about going into a home for respite, but he settled really quickly and was really impressed with Springkell. The staff were wonderful and Dad really liked all of the staff and they genuinely seemed to like him too. The food is good, the home is clean and well looked after, as are the residents. I'm kept up to date by the home and would definitely recommend.
04 February 2025
Dad moved to Springkell House Care Home in December. We had a lovely welcome from the staff, who all came in individually and introduced themselves. Tea and coffee was brought to the room, together with biscuits. Dad has had a few medical issues which were dealt with promptly by the staff and I was kept informed throughout, with regular updates, excellent care from the nurses. Dad spends time with the other residents in the various lounges. He particularly enjoys listening and singing along to visiting musicians. Each time I visit the staff are so friendly and welcoming and I'm getting to know the other residents too. Dad, in particular, likes 3 pm when it's coffee and cake time. Dad enjoys the food and myself and mum joined him for Christmas dinner, which was lovely. The staff went above and beyond to make it a happy day for all. There are always plenty of friendly staff on shift, even at weekends, which is reassuring. I can't recommend Springkell House enough, it's everything a good care home should be.
03 February 2025
My mother moved in recently and suffers with dementia. Her behavior has been challenging but the staff have been so supportive and helpful to not just my mother but myself and sister. I couldn't be happier with Springkell House Care Home.
06 August 2024
Sprinkell House is a wonderfully warm and welcoming place, the staff are numerous, smiley and kind. The food is excellent and the home 'goes the extra mile' without any prompting, from the cheery tablecloths and flowers in the dining room to the clean and spacious individual rooms nothing is too much trouble. Minor niggles (and there are always some everywhere) are dealt with speedily, courteously and efficiently. A+ for that. Communication is excellent, and all physical and mental needs of the residents are well catered for. As deciding whether to move a loved one into a care home is such an emotional issue, Mum originally went to Sprinkell House for 2 weeks to 'try it first' but after 1 week she wanted to stay as she had made so many friends. She still says of the home as 'it's a lovely place to live, I'm really happy here', (after 2 1/2 years a resident). Very, very happy with the way Mum is cared for.
02 August 2024
My dad (now 99 years old) has been a resident for just over a year. The staff are professional, patient, caring and friendly. They are well trained and they treat every resident with kindness and respect. They allow them time to make decisions and assist them as necessary, retaining independence if possible. The home is always very clean and fresh, decor is bright and cheerful. Food - a high standard/ good variety- they cater well for individual needs/likes /dislikes. Always make an extra special effort for birthdays and events. Residents are encouraged to take part in various activities/ events which many enjoy. There are scheduled visits from Dr, physio, chiropodist, optician and a hairdresser. My dad is happy here. Grateful for the care and think the staff are kind and do a good job. The home is well-managed and they are open to discussions and suggestions. Visiting is possible anytime. We have always received a very warm welcome. Very happy with the choice of home.
23 July 2024
The lady I have some responsibility for is looked after extremely well, both physically and mentally. The staff are always courteous and helpful and are very used to dealing with people's diminishing capabilities in a respectful way. I have been very pleased with the care she has received for a number of years.
22 July 2024
After 4 years of visiting Springkell, I can say, without exception, that all staff are sweet and kind and it feels like family when I visit. As well as a weekly hairdresser and GP visits, the home has its own physio and chiropodist, plus an optician/dentist calls yearly. Anyone who's tried arranging all these appointments for their loved ones and transporting them will know what a challenge that can be! The food is good, the home is clean, the bed linen is always fresh, and the residents are well turned out. The staff will always make the effort to get residents out of bed if the resident is well enough. There's a regular activities programme, including visiting entertainers, therapy animals, quizzes, bingo, games, etc. The residents recently enjoyed a trip to Southsea, and the annual garden party is enjoyed by all. One of the regular providers who visit many other care homes in the course of duty likes Springkell the best! This is a good home, caring and has amazingly kind staff.
22 July 2024
I have got to know the staff at Springkell House Care Home very well, nothing is too much trouble for any of the staff members. They encourage my dad to take part in all activities he especially likes the musical acts as he enjoys singing along. They provide a first-class care service and are on hand to answer any questions.
16 July 2024
My aunties couldn't have been better looked after - both now deceased, so a very big thank you to all the very caring and hardworking staff.
27 March 2024
Springkell is a wonderful care home. From the time you walk through the door, you are greeted by happy smiling carers and offered a cup of tea, nothing is too much trouble. The atmosphere is one of a big family, all staff are kind and caring. My husband has just become a resident and he like all the other people is treated with dignity, respect, and kindness. The food is good and the rooms are kept spotlessly clean as well as the linen on the bed my husband is always well turned out. A certain member of staff and his team have created a lovely haven for its residents. If there was a 10-star available Sringkell should get it.
27 March 2024
I am very happy with the care my wife is receiving at Springkell. She is deteriorating quite quickly in her cognitive state but that is the nature of her condition and not a reflection on the home or the staff.
18 March 2024
I would like to express my sincere thanks to the manager, and every staff member at Springkell House. My mother is a resident and she is very happy, the staff are all so friendly and kind not only with the residents but also the families. The atmosphere is always so calm and the house is spotlessly clean. I would not hesitate to recommend this home.
31 January 2023
My mum suffers from Alzheimer's, and we had been struggling to keep her safe even with care at home, so we made the decision to look into care homes. I was recommended Springkell by a colleague whose Mother had been a resident there. As soon as I visited, I got a wonderful feeling of it being like a family and the house itself like a family home. I cannot say enough about how much care, kindness and love all the staff show Mum. Nothing is too much trouble for her and indeed for me! Her room is spacious, freshly decorated, clean and cosy. There are so many activities for Mum to take part in if she wants to, including day trips! Relatives were recently invited to the annual pantomime, which was great fun for us all. Mum quickly settled and has a much better quality of life, no longer lonely or bored. Knowing that Mum is safe, loved and so cared for means I can be her daughter again rather than her carer, and I can never thank the staff enough for that.
02 August 2022
After a period of declining physical health, particularly mobility, I concluded that my wife would benefit from a period in a care home. I am pleased to say that Springkell House was the right choice. The way the staff responded to her needs meant that, within a short time, she was literally back on her feet. I would like to thank them sincerely for the kind way they have looked after her, especially during the pandemic when they were exceptional.
20 July 2022
My godmother has been so well looked after in Springkell. Her medical, physical and emotional needs are all catered for. She is 91, and as I am a retired registered nurse, I am very keen on top-notch care. The wonderful staff were kind and caring. The duty manager came out to assess her prior to her visit (what a refreshing change) and so naturally communicated with her. I was not contacted for trivial matters when away, which really helped my restful time - sorely needed! I was impressed that they liaised well with her local GP and organised her Covid jab - also, they seamlessly referred her back into the care of my home via the district nurses. I was very surprised to see a nurse on my doorstep on a Sunday, and although I take care of things myself, very super impressed that Springkell had thought about that and not potentially left us without the cover on a Sunday - brilliant! Springkell is definitely my 'go-to' now for respite. Thank you, Springkell.
23 March 2022
I've never looked back having made the decision almost 3-years ago to place Mum at Springkell House Care Home. The staff have created a really relaxed and positive atmosphere without the formal/clinical feel other care homes have. The staff are amazing! They are creative, compassionate, caring, imaginative and patient. My mum couldn't be in a better place. As defiantly independent as she was, Mum really benefits from all that Springkell House has to offer with their own programme of activities and group times, as well as the space to be allowed to have quiet time.
28 February 2022
Staff helpful and friendly. If there is a question or problem, usually answered or dealt with. Care and consideration to residents good! Great care taken over the Covid situation. The staff at Springkell care very well for the person I care about! Also, for others in their care.
22 December 2021
Springkell provides a homely, well-appointed environment. It has a team of dedicated staff members and benefits from excellent leadership. Care of residents is conducted with compassion and is always mindful of the needs of the individual. A comprehensive range of activities and special events provides stimulation and the opportunity for enjoyment. Robust protocols have enabled the challenges of Covid to be managed sensitively and sensibly. There is an appropriate level of communication with relatives. The team liaises routinely with other professional healthcare providers.
21 December 2021
Lovely care home. My dad has been at the care home, Springkell, for 6-months and has settled well. He has had various health issues, which the staff have dealt with well. He is not the easiest resident to look after, but the staff are always patient and kind. They have helped him to give up smoking too. They have encouraged him to pursue his hobby of playing the piano and do their very best to look after his well-being. The staff at Springkell are extremely professional and always have time for my Dad, for his visitors, and are at all times positive and cheerful. I am contacted promptly if there is an issue with my dad, which is much appreciated. I highly recommend this care home.
23 November 2021
My aunt moved into Springkell three years ago and calls it "home from home"; she absolutely loves it there and always tells us how well looked after she is. The home caters for her slight dementia and deafness. If she can't hear what they're saying, they take the time to write things down for her so she can read them. The staff are so friendly, caring and genuinely care about their residents as well as care for them. The personal care my aunt receives is excellent. Baths, hair washes, haircuts, Chiropodist. Arts and crafts are just one of their activities, and she always shows me her artwork that the staff have hung up in the home. She loves the meals and homemade cakes! The food there is really good, and the menu is up in the dining room, so the residents can see what they're having for their meals each day. There's a nice garden at the home which my aunt likes to walk, around and it's lovely for visits in the summer. And there are trips out too! Relatives are also updated regularly. A great home!
Latest Reviews for Springkell House Care Home
05 February 2025
My neighbour has been a resident for 2 years. My dad was in for a month of respite recently. Unlike many other care homes, where the residents and their call buttons are mostly ignored, whilst staff chat amongst themselves or play on their phones, I've never seen the staff at Springkell House Care Home behave like this. The team are really friendly, patient, supportive, helpful, smiley and engaged with all the residents and check on them regularly (unlike many other care homes). My neighbour is bed-bound and the staff are regularly popping in to check on her, chat to her, ask her if she's okay or bring her a cup of tea etc. My dad was apprehensive about going into a home for respite, but he settled really quickly and was really impressed with Springkell. The staff were wonderful and Dad really liked all of the staff and they genuinely seemed to like him too. The food is good, the home is clean and well looked after, as are the residents. I'm kept up to date by the home and would definitely recommend.
04 February 2025
Dad moved to Springkell House Care Home in December. We had a lovely welcome from the staff, who all came in individually and introduced themselves. Tea and coffee was brought to the room, together with biscuits. Dad has had a few medical issues which were dealt with promptly by the staff and I was kept informed throughout, with regular updates, excellent care from the nurses. Dad spends time with the other residents in the various lounges. He particularly enjoys listening and singing along to visiting musicians. Each time I visit the staff are so friendly and welcoming and I'm getting to know the other residents too. Dad, in particular, likes 3 pm when it's coffee and cake time. Dad enjoys the food and myself and mum joined him for Christmas dinner, which was lovely. The staff went above and beyond to make it a happy day for all. There are always plenty of friendly staff on shift, even at weekends, which is reassuring. I can't recommend Springkell House enough, it's everything a good care home should be.
03 February 2025
My mother moved in recently and suffers with dementia. Her behavior has been challenging but the staff have been so supportive and helpful to not just my mother but myself and sister. I couldn't be happier with Springkell House Care Home.
06 August 2024
Sprinkell House is a wonderfully warm and welcoming place, the staff are numerous, smiley and kind. The food is excellent and the home 'goes the extra mile' without any prompting, from the cheery tablecloths and flowers in the dining room to the clean and spacious individual rooms nothing is too much trouble. Minor niggles (and there are always some everywhere) are dealt with speedily, courteously and efficiently. A+ for that. Communication is excellent, and all physical and mental needs of the residents are well catered for. As deciding whether to move a loved one into a care home is such an emotional issue, Mum originally went to Sprinkell House for 2 weeks to 'try it first' but after 1 week she wanted to stay as she had made so many friends. She still says of the home as 'it's a lovely place to live, I'm really happy here', (after 2 1/2 years a resident). Very, very happy with the way Mum is cared for.
02 August 2024
My dad (now 99 years old) has been a resident for just over a year. The staff are professional, patient, caring and friendly. They are well trained and they treat every resident with kindness and respect. They allow them time to make decisions and assist them as necessary, retaining independence if possible. The home is always very clean and fresh, decor is bright and cheerful. Food - a high standard/ good variety- they cater well for individual needs/likes /dislikes. Always make an extra special effort for birthdays and events. Residents are encouraged to take part in various activities/ events which many enjoy. There are scheduled visits from Dr, physio, chiropodist, optician and a hairdresser. My dad is happy here. Grateful for the care and think the staff are kind and do a good job. The home is well-managed and they are open to discussions and suggestions. Visiting is possible anytime. We have always received a very warm welcome. Very happy with the choice of home.
23 July 2024
The lady I have some responsibility for is looked after extremely well, both physically and mentally. The staff are always courteous and helpful and are very used to dealing with people's diminishing capabilities in a respectful way. I have been very pleased with the care she has received for a number of years.
22 July 2024
After 4 years of visiting Springkell, I can say, without exception, that all staff are sweet and kind and it feels like family when I visit. As well as a weekly hairdresser and GP visits, the home has its own physio and chiropodist, plus an optician/dentist calls yearly. Anyone who's tried arranging all these appointments for their loved ones and transporting them will know what a challenge that can be! The food is good, the home is clean, the bed linen is always fresh, and the residents are well turned out. The staff will always make the effort to get residents out of bed if the resident is well enough. There's a regular activities programme, including visiting entertainers, therapy animals, quizzes, bingo, games, etc. The residents recently enjoyed a trip to Southsea, and the annual garden party is enjoyed by all. One of the regular providers who visit many other care homes in the course of duty likes Springkell the best! This is a good home, caring and has amazingly kind staff.
22 July 2024
I have got to know the staff at Springkell House Care Home very well, nothing is too much trouble for any of the staff members. They encourage my dad to take part in all activities he especially likes the musical acts as he enjoys singing along. They provide a first-class care service and are on hand to answer any questions.
16 July 2024
My aunties couldn't have been better looked after - both now deceased, so a very big thank you to all the very caring and hardworking staff.
27 March 2024
Springkell is a wonderful care home. From the time you walk through the door, you are greeted by happy smiling carers and offered a cup of tea, nothing is too much trouble. The atmosphere is one of a big family, all staff are kind and caring. My husband has just become a resident and he like all the other people is treated with dignity, respect, and kindness. The food is good and the rooms are kept spotlessly clean as well as the linen on the bed my husband is always well turned out. A certain member of staff and his team have created a lovely haven for its residents. If there was a 10-star available Sringkell should get it.
27 March 2024
I am very happy with the care my wife is receiving at Springkell. She is deteriorating quite quickly in her cognitive state but that is the nature of her condition and not a reflection on the home or the staff.
18 March 2024
I would like to express my sincere thanks to the manager, and every staff member at Springkell House. My mother is a resident and she is very happy, the staff are all so friendly and kind not only with the residents but also the families. The atmosphere is always so calm and the house is spotlessly clean. I would not hesitate to recommend this home.
31 January 2023
My mum suffers from Alzheimer's, and we had been struggling to keep her safe even with care at home, so we made the decision to look into care homes. I was recommended Springkell by a colleague whose Mother had been a resident there. As soon as I visited, I got a wonderful feeling of it being like a family and the house itself like a family home. I cannot say enough about how much care, kindness and love all the staff show Mum. Nothing is too much trouble for her and indeed for me! Her room is spacious, freshly decorated, clean and cosy. There are so many activities for Mum to take part in if she wants to, including day trips! Relatives were recently invited to the annual pantomime, which was great fun for us all. Mum quickly settled and has a much better quality of life, no longer lonely or bored. Knowing that Mum is safe, loved and so cared for means I can be her daughter again rather than her carer, and I can never thank the staff enough for that.
02 August 2022
After a period of declining physical health, particularly mobility, I concluded that my wife would benefit from a period in a care home. I am pleased to say that Springkell House was the right choice. The way the staff responded to her needs meant that, within a short time, she was literally back on her feet. I would like to thank them sincerely for the kind way they have looked after her, especially during the pandemic when they were exceptional.
20 July 2022
My godmother has been so well looked after in Springkell. Her medical, physical and emotional needs are all catered for. She is 91, and as I am a retired registered nurse, I am very keen on top-notch care. The wonderful staff were kind and caring. The duty manager came out to assess her prior to her visit (what a refreshing change) and so naturally communicated with her. I was not contacted for trivial matters when away, which really helped my restful time - sorely needed! I was impressed that they liaised well with her local GP and organised her Covid jab - also, they seamlessly referred her back into the care of my home via the district nurses. I was very surprised to see a nurse on my doorstep on a Sunday, and although I take care of things myself, very super impressed that Springkell had thought about that and not potentially left us without the cover on a Sunday - brilliant! Springkell is definitely my 'go-to' now for respite. Thank you, Springkell.
23 March 2022
I've never looked back having made the decision almost 3-years ago to place Mum at Springkell House Care Home. The staff have created a really relaxed and positive atmosphere without the formal/clinical feel other care homes have. The staff are amazing! They are creative, compassionate, caring, imaginative and patient. My mum couldn't be in a better place. As defiantly independent as she was, Mum really benefits from all that Springkell House has to offer with their own programme of activities and group times, as well as the space to be allowed to have quiet time.
28 February 2022
Staff helpful and friendly. If there is a question or problem, usually answered or dealt with. Care and consideration to residents good! Great care taken over the Covid situation. The staff at Springkell care very well for the person I care about! Also, for others in their care.
22 December 2021
Springkell provides a homely, well-appointed environment. It has a team of dedicated staff members and benefits from excellent leadership. Care of residents is conducted with compassion and is always mindful of the needs of the individual. A comprehensive range of activities and special events provides stimulation and the opportunity for enjoyment. Robust protocols have enabled the challenges of Covid to be managed sensitively and sensibly. There is an appropriate level of communication with relatives. The team liaises routinely with other professional healthcare providers.
21 December 2021
Lovely care home. My dad has been at the care home, Springkell, for 6-months and has settled well. He has had various health issues, which the staff have dealt with well. He is not the easiest resident to look after, but the staff are always patient and kind. They have helped him to give up smoking too. They have encouraged him to pursue his hobby of playing the piano and do their very best to look after his well-being. The staff at Springkell are extremely professional and always have time for my Dad, for his visitors, and are at all times positive and cheerful. I am contacted promptly if there is an issue with my dad, which is much appreciated. I highly recommend this care home.
23 November 2021
My aunt moved into Springkell three years ago and calls it "home from home"; she absolutely loves it there and always tells us how well looked after she is. The home caters for her slight dementia and deafness. If she can't hear what they're saying, they take the time to write things down for her so she can read them. The staff are so friendly, caring and genuinely care about their residents as well as care for them. The personal care my aunt receives is excellent. Baths, hair washes, haircuts, Chiropodist. Arts and crafts are just one of their activities, and she always shows me her artwork that the staff have hung up in the home. She loves the meals and homemade cakes! The food there is really good, and the menu is up in the dining room, so the residents can see what they're having for their meals each day. There's a nice garden at the home which my aunt likes to walk, around and it's lovely for visits in the summer. And there are trips out too! Relatives are also updated regularly. A great home!