Latest Reviews for Tiltwood
18 October 2024
We were deeply moved by the manager who swiftly assessed my father's needs despite the language barrier. He even created English-Chinese cards and researched translation apps to help staff communicate. His professionalism, empathy, and proactive approach to difficulties, ensured the best care for residents. Our heartfelt thanks to the entire team. They are kind, professional, and genuinely attentive to each resident. During visits, we noticed how well they knew and greeted residents warmly, offering personalized care. Thanks to the carers and the kitchen staff, who consistently ensured Dad's comfort and well-being. Their dedication to residents' health, medication, and daily needs is remarkable, always keeping families informed. Tiltwood is clean, safe, and welcoming, with cosy spaces and a peaceful atmosphere. The food is excellent, and the activities keep residents engaged. We are grateful for Dad in the Tiltwood home.
18 October 2024
I am so pleased with the attentive care that my father and the other residents receive. Their individual needs are catered for so well. The staff regularly go out of their way sometimes on their days off to bring joy to their residents.
31 October 2023
The staff at Tiltwood are always friendly, professional and knowledgeable. My mother enjoys being a resident so much. She thinks a lot of all the staff members and feels she is being looked after so well and has a lot of fun with them all. I'm very glad she is staying there.
29 September 2023
So fare very friendly staff.
27 July 2023
Tiltwood are clearly making a great difference to my friend in residence. The regular activities, the environment to enable people to be active and the friendliness of staff is so important to make it a place that the residents can call home and be able to regain their living. They provide space to go and visit when I am able to do so. The only down side I have had on visiting as a guest is sometimes the toilets not so clean. But that's a thing that can't always be helped and not sure if there is a toilet that guests can use or are suposed to use.
21 July 2023
Our mother has been in Tiltwood since October 2022. Since being there she has been more stimulated and seems happy. The home has a welcoming feel to it and staff are friendly and approachable. We like the set up of the home too, with 10 residents to each unit, having their own lounge and kitchen with bedrooms and bathrooms leading off a hallway making it feel more homely. The entertainment team does a great job with different types of activities from cooking, painting, exercises etc. The staff engages with the residents and us too. We feel happy and relieved that our mum is in a good caring home.
20 July 2023
My dad had been a permanent resident at Tiltwood since 2021. The care my dad receives is wonderful and nothing is too much trouble. I am fortunate that I am able to visit very regularly - I am always made to feel very welcome. When I visit there are often social activities, which are varied and mental and physically stimulating. These are especially enjoyed by my dad. Thank you, everyone, at Tiltwood, it is a joy to see my dad so happy and healthy.
20 July 2023
My experience of Tiltwood has been outstanding. The care offered to my mum has improved her quality of life immensely. She is laughing and smiling so much more than before she was here. She has more friends and enjoys the activities very much. The whole family has been welcomed and though sometimes upsetting we enjoy our visits very much.
12 July 2023
Tiltwood is a place where all the family is welcomed. I regularly take the great grandchildren to see their nana. My experience has been that all the staff show great respect and kindness to all the residents in their care. They go above and beyond to facilitate the best possible experience for the residents and their families. Tiltwood is kept to a high standard. It is clean and very comfortable. The food is excellent and there is a huge variety of activities. There is also a lovely garden that everyone can use anytime. I will be forever grateful for the care my mum receives at Tiltwood.
14 April 2023
First visit to a friend of my dad. Quiet atmosphere here. The business manager was really friendly and took the time with us to talk to me (I run a care home too). The carer is clearly loving her job and is very good with the residents, you can see that.
24 August 2022
Staff make residents' birthdays special for them by putting up balloons and banners. At teatime, residents are treated to homemade birthday cake and drinks. Staff and residents sang happy birthday to my mum and I was made welcome to participate and was included with cake and a glass of bucks fizz. I really appreciated the effort staff put in.
19 April 2022
Tiltwood offers a relaxed, family atmosphere in a homely environment. The management and staff are amazing and treat residents as individuals and with dignity and respect. Regular activities are laid on including outside entertainers and therapy dog visits weekly which are a huge hit with the residents. I never wanted to place Mum into care, however, at Tiltwood I know that she is safe, well looked after and happy as a result of the level of care and affection she has received from the amazing staff for which I am truly grateful. I have always found the manager to be accessible and any concerns, are listened to and addressed. The changes that have been made to the internal decor and soft furnishings have made the home brighter and cheerful.
18 April 2022
My father has been a permanent resident at Tiltwood since 2018 and he also required respite care at Tiltwood prior to that. I have found all the staff to be very understanding of my father's needs and always have complete confidence in the manager and her team. Care UK has always kept us as a family informed of the latest developments and news at Tiltwood which was very welcome over the difficult lockdown period. They were able to put a visiting pod on the grounds so that we could see Dad as much as we could in very safe surroundings. We as a family were well informed of any health issue that Dad may have had and the staff always kept us updated when needed. We are very happy to have Dad stay at Tiltwood and cannot wish for a better team to look after him. They always say Dad is a pleasure to look after and we can see how happy and settled he is when visiting. Excellent care team all round.
01 July 2021
After nearly two years under the excellent care of the team at Tiltwood, my father regretfully will no longer be a resident. I’m very sorry that Dad won’t be at Tiltwood any longer. The care he received was so good that I had complete confidence in the manager and her team. The most remarkable aspect for me was how all the staff interacted with Dad. Whenever I visited, it was heartwarming to see so many staff know him, say hello and interact, sharing a laugh with him and showing what a great relationship had been developed. On the last day, I spoke to the maintenance gentleman in the car park and he expressed such fondness for Dad that really showed me how much everyone at Tiltwood cares for their residents. Saying thank you doesn’t quite seem enough but simply, thank you Tiltwood, to everyone that helped my Dad, cared for him, shared a joke with him and got to know the real him.
05 December 2020
My father was cared for in this home for a period of 10 months. He died peacefully in his sleep on 13th November 2020. The staff and management were first class. Catered for his needs, compassionate and loving. Good communications. He was loved and cared for in a special way especially during these tough Covid times. I would like to extend my thanks to all the members of staff at Tiltwood Care Home.
23 October 2020
Although I was unable to enter the care home as my friend was taken in during lockdown, all members of staff (without exception) that I came into contact with) were kind, caring and considerate. When I was able to visit my friend in the garden it was clear that she had a good rapport with the staff. I am glad she was able to spend her final few months cared for my lovely people.
06 October 2020
The staff at Tiltwood are excellent. They provide a caring, family atmosphere where my mum is respected as an individual. I would like to thank them all for the kindness and consideration they have shown her.
16 September 2020
My husband, who suffers from Alzheimer’s, entered Tiltwood as a resident in June, having previously stayed for respite care. Because of lockdown I was unable to visit and was a little apprehensive as to how he would respond to the carers. I was encouraged to ring to ask about him at any time and was always told exactly how he was responding to his new regime. Paramedics were called a couple of times because of concerns but I was always kept fully informed of any incidents. I have complete faith in the care my husband is receiving. The staff are always helpful and most of all cheerful. From my observations on recent garden visits, residents are treated with dignity and respect.
12 March 2020
I have been extremely impressed with the high level of care, empathy and respect I have seen shown to residents by all the care workers at Tiltwood. The care workers take time to get to know every resident, their likes and dislikes, so they can help them settle into their new home. They are also very supportive to relatives and friends of the residents. I was surprised at the level of activities held daily to keep residents entertained and they try to accommodate any requests too. Although the rooms do not have en suite bathrooms, there are plenty of toilets close to each room. The communal bathroom in each wing is always spotlessly clean too. There is a very warm, friendly and homely feel about Tiltwood. It is very comforting and reassuring that my friend is being so well looked after.
12 November 2019
Tiltwood is a caring and home from home environment. My Nan was well-loved and enjoyed taking part in the day to day activities run by the staff. Being able to have a cafe-style tea was also a bit hit with her as she felt like she was still able to do a familiar thing she used to do before going to Tiltwood.
Latest Reviews for Tiltwood
18 October 2024
We were deeply moved by the manager who swiftly assessed my father's needs despite the language barrier. He even created English-Chinese cards and researched translation apps to help staff communicate. His professionalism, empathy, and proactive approach to difficulties, ensured the best care for residents. Our heartfelt thanks to the entire team. They are kind, professional, and genuinely attentive to each resident. During visits, we noticed how well they knew and greeted residents warmly, offering personalized care. Thanks to the carers and the kitchen staff, who consistently ensured Dad's comfort and well-being. Their dedication to residents' health, medication, and daily needs is remarkable, always keeping families informed. Tiltwood is clean, safe, and welcoming, with cosy spaces and a peaceful atmosphere. The food is excellent, and the activities keep residents engaged. We are grateful for Dad in the Tiltwood home.
18 October 2024
I am so pleased with the attentive care that my father and the other residents receive. Their individual needs are catered for so well. The staff regularly go out of their way sometimes on their days off to bring joy to their residents.
31 October 2023
The staff at Tiltwood are always friendly, professional and knowledgeable. My mother enjoys being a resident so much. She thinks a lot of all the staff members and feels she is being looked after so well and has a lot of fun with them all. I'm very glad she is staying there.
29 September 2023
So fare very friendly staff.
27 July 2023
Tiltwood are clearly making a great difference to my friend in residence. The regular activities, the environment to enable people to be active and the friendliness of staff is so important to make it a place that the residents can call home and be able to regain their living. They provide space to go and visit when I am able to do so. The only down side I have had on visiting as a guest is sometimes the toilets not so clean. But that's a thing that can't always be helped and not sure if there is a toilet that guests can use or are suposed to use.
21 July 2023
Our mother has been in Tiltwood since October 2022. Since being there she has been more stimulated and seems happy. The home has a welcoming feel to it and staff are friendly and approachable. We like the set up of the home too, with 10 residents to each unit, having their own lounge and kitchen with bedrooms and bathrooms leading off a hallway making it feel more homely. The entertainment team does a great job with different types of activities from cooking, painting, exercises etc. The staff engages with the residents and us too. We feel happy and relieved that our mum is in a good caring home.
20 July 2023
My dad had been a permanent resident at Tiltwood since 2021. The care my dad receives is wonderful and nothing is too much trouble. I am fortunate that I am able to visit very regularly - I am always made to feel very welcome. When I visit there are often social activities, which are varied and mental and physically stimulating. These are especially enjoyed by my dad. Thank you, everyone, at Tiltwood, it is a joy to see my dad so happy and healthy.
20 July 2023
My experience of Tiltwood has been outstanding. The care offered to my mum has improved her quality of life immensely. She is laughing and smiling so much more than before she was here. She has more friends and enjoys the activities very much. The whole family has been welcomed and though sometimes upsetting we enjoy our visits very much.
12 July 2023
Tiltwood is a place where all the family is welcomed. I regularly take the great grandchildren to see their nana. My experience has been that all the staff show great respect and kindness to all the residents in their care. They go above and beyond to facilitate the best possible experience for the residents and their families. Tiltwood is kept to a high standard. It is clean and very comfortable. The food is excellent and there is a huge variety of activities. There is also a lovely garden that everyone can use anytime. I will be forever grateful for the care my mum receives at Tiltwood.
14 April 2023
First visit to a friend of my dad. Quiet atmosphere here. The business manager was really friendly and took the time with us to talk to me (I run a care home too). The carer is clearly loving her job and is very good with the residents, you can see that.
24 August 2022
Staff make residents' birthdays special for them by putting up balloons and banners. At teatime, residents are treated to homemade birthday cake and drinks. Staff and residents sang happy birthday to my mum and I was made welcome to participate and was included with cake and a glass of bucks fizz. I really appreciated the effort staff put in.
19 April 2022
Tiltwood offers a relaxed, family atmosphere in a homely environment. The management and staff are amazing and treat residents as individuals and with dignity and respect. Regular activities are laid on including outside entertainers and therapy dog visits weekly which are a huge hit with the residents. I never wanted to place Mum into care, however, at Tiltwood I know that she is safe, well looked after and happy as a result of the level of care and affection she has received from the amazing staff for which I am truly grateful. I have always found the manager to be accessible and any concerns, are listened to and addressed. The changes that have been made to the internal decor and soft furnishings have made the home brighter and cheerful.
18 April 2022
My father has been a permanent resident at Tiltwood since 2018 and he also required respite care at Tiltwood prior to that. I have found all the staff to be very understanding of my father's needs and always have complete confidence in the manager and her team. Care UK has always kept us as a family informed of the latest developments and news at Tiltwood which was very welcome over the difficult lockdown period. They were able to put a visiting pod on the grounds so that we could see Dad as much as we could in very safe surroundings. We as a family were well informed of any health issue that Dad may have had and the staff always kept us updated when needed. We are very happy to have Dad stay at Tiltwood and cannot wish for a better team to look after him. They always say Dad is a pleasure to look after and we can see how happy and settled he is when visiting. Excellent care team all round.
01 July 2021
After nearly two years under the excellent care of the team at Tiltwood, my father regretfully will no longer be a resident. I’m very sorry that Dad won’t be at Tiltwood any longer. The care he received was so good that I had complete confidence in the manager and her team. The most remarkable aspect for me was how all the staff interacted with Dad. Whenever I visited, it was heartwarming to see so many staff know him, say hello and interact, sharing a laugh with him and showing what a great relationship had been developed. On the last day, I spoke to the maintenance gentleman in the car park and he expressed such fondness for Dad that really showed me how much everyone at Tiltwood cares for their residents. Saying thank you doesn’t quite seem enough but simply, thank you Tiltwood, to everyone that helped my Dad, cared for him, shared a joke with him and got to know the real him.
05 December 2020
My father was cared for in this home for a period of 10 months. He died peacefully in his sleep on 13th November 2020. The staff and management were first class. Catered for his needs, compassionate and loving. Good communications. He was loved and cared for in a special way especially during these tough Covid times. I would like to extend my thanks to all the members of staff at Tiltwood Care Home.
23 October 2020
Although I was unable to enter the care home as my friend was taken in during lockdown, all members of staff (without exception) that I came into contact with) were kind, caring and considerate. When I was able to visit my friend in the garden it was clear that she had a good rapport with the staff. I am glad she was able to spend her final few months cared for my lovely people.
06 October 2020
The staff at Tiltwood are excellent. They provide a caring, family atmosphere where my mum is respected as an individual. I would like to thank them all for the kindness and consideration they have shown her.
16 September 2020
My husband, who suffers from Alzheimer’s, entered Tiltwood as a resident in June, having previously stayed for respite care. Because of lockdown I was unable to visit and was a little apprehensive as to how he would respond to the carers. I was encouraged to ring to ask about him at any time and was always told exactly how he was responding to his new regime. Paramedics were called a couple of times because of concerns but I was always kept fully informed of any incidents. I have complete faith in the care my husband is receiving. The staff are always helpful and most of all cheerful. From my observations on recent garden visits, residents are treated with dignity and respect.
12 March 2020
I have been extremely impressed with the high level of care, empathy and respect I have seen shown to residents by all the care workers at Tiltwood. The care workers take time to get to know every resident, their likes and dislikes, so they can help them settle into their new home. They are also very supportive to relatives and friends of the residents. I was surprised at the level of activities held daily to keep residents entertained and they try to accommodate any requests too. Although the rooms do not have en suite bathrooms, there are plenty of toilets close to each room. The communal bathroom in each wing is always spotlessly clean too. There is a very warm, friendly and homely feel about Tiltwood. It is very comforting and reassuring that my friend is being so well looked after.
12 November 2019
Tiltwood is a caring and home from home environment. My Nan was well-loved and enjoyed taking part in the day to day activities run by the staff. Being able to have a cafe-style tea was also a bit hit with her as she felt like she was still able to do a familiar thing she used to do before going to Tiltwood.