Submit a Review for Castlemaine Care Home
4 Avondale Road, St Leonards-on-Sea, TN38 0SA
View Full Details of Castlemaine Care HomeLatest Reviews for Castlemaine Care Home
29 January 2024
My mum stayed here on a respite basis. Many of the residents have quite extreme needs, and the staff cope well with challenging behaviour. Staff always appeared to be kind to the residents. The fabric of the building is very much in need of some attention, and my mum's room was quite chilly, even in late summer. The room was also quite small, but serviceable in terms of furnishings and always seemed clean. Overall, the home seemed clean but often smelled unpleasant. The garden is very uninspiring and could be made much nicer at low cost. The food seemed good and varied. We had to raise with them that some of mum's personal care needs were not being sufficiently met (not regular enough hair washing, for example). I wasn't really aware of much in terms of activities, although there is a television in the lounge area, and the seating is arranged to encourage small groups to socialise. The home is very safe, with entry and exit points requiring number pad entry to pass through.
17 October 2023
The staff at Castlemaine are excellent. They are friendly and compassionate towards residents in a very challenging environment. My dad's needs appear to be at the forefront of the staff's minds. The home itself is a little dated but this seems unimportant compared to the level of care provided.
10 October 2023
Castlemaine offers good care to residents with complex needs, both physical and mental health. Overall this is a safe environment. The staff are very caring and compassionate and have a good knowledge of resident’s individual needs. The environment is clean and food choice is varied.
10 October 2023
The staff are very caring and know the individual residents very well. It is easy to contact the home if you have any queries or wish to speak to a resident. Residents are treated with respect and dignity.
08 September 2022
Anyone looking to place a loved one into care please steer well clear of this dreadful home, all rooms are shabby communal areas are cold and the unwelcoming manager is less than caring. There is a total lack of funding from the owners which is reflected in the home's appearance, obviously only interested in lining their own pockets. Staff cannot be retained, one admitting to being embarrassed to let the resident's relations enter the building. Overall a quite horrendous experience. Please see the current CQC report if you are considering homing a loved one here it's very damning.
Latest Reviews for Castlemaine Care Home
29 January 2024
My mum stayed here on a respite basis. Many of the residents have quite extreme needs, and the staff cope well with challenging behaviour. Staff always appeared to be kind to the residents. The fabric of the building is very much in need of some attention, and my mum's room was quite chilly, even in late summer. The room was also quite small, but serviceable in terms of furnishings and always seemed clean. Overall, the home seemed clean but often smelled unpleasant. The garden is very uninspiring and could be made much nicer at low cost. The food seemed good and varied. We had to raise with them that some of mum's personal care needs were not being sufficiently met (not regular enough hair washing, for example). I wasn't really aware of much in terms of activities, although there is a television in the lounge area, and the seating is arranged to encourage small groups to socialise. The home is very safe, with entry and exit points requiring number pad entry to pass through.
17 October 2023
The staff at Castlemaine are excellent. They are friendly and compassionate towards residents in a very challenging environment. My dad's needs appear to be at the forefront of the staff's minds. The home itself is a little dated but this seems unimportant compared to the level of care provided.
10 October 2023
Castlemaine offers good care to residents with complex needs, both physical and mental health. Overall this is a safe environment. The staff are very caring and compassionate and have a good knowledge of resident’s individual needs. The environment is clean and food choice is varied.
10 October 2023
The staff are very caring and know the individual residents very well. It is easy to contact the home if you have any queries or wish to speak to a resident. Residents are treated with respect and dignity.
08 September 2022
Anyone looking to place a loved one into care please steer well clear of this dreadful home, all rooms are shabby communal areas are cold and the unwelcoming manager is less than caring. There is a total lack of funding from the owners which is reflected in the home's appearance, obviously only interested in lining their own pockets. Staff cannot be retained, one admitting to being embarrassed to let the resident's relations enter the building. Overall a quite horrendous experience. Please see the current CQC report if you are considering homing a loved one here it's very damning.