Submit a Review for Holy Cross Care Home
Lewes Road, Cross-in-Hand, Heathfield, TN21 0DZ
View Full Details of Holy Cross Care HomeLatest Reviews for Holy Cross Care Home
18 December 2024
My father has spent the last twelve months at Holy Cross Care Home and he's enjoying being looked after by all the team there. The care home is like a big family and my brother and I are always warmly welcomed when we visit. I cannot think of a better place for a loved one to be looked after and cared for. Thank you very much for all your care of my dad.
22 November 2023
Holy Cross Care Home was outstanding in every aspect. We could not fault the care. It was better than any other care home I have been in and I used to work in one. My mother received wonderful end-of-life care there, which made for a good experience for the whole family and for her.
12 May 2023
My father spent a year at Holy Cross Priory Care Home, following three years in a flat on site. It is in a wonderful setting, with good-sized rooms and a good menu. The first months were ok, although he never settled very well, missing his independence. After he became ill, he was diagnosed with dementia, and unfortunately, because they are residential they wanted him to leave. His care in the last few months was inadequate, and no attempt was made to meet his need to walk daily outside. Little things were neglected, such as ensuring his lights and TV were on. I was only asked to do one care review during his time there. When he left no one said goodbye despite the fact he had spent four years as a resident onsite. We had notice to move him and after a search found a wonderful place for him where he has been very happy and content. Always smiling and so well cared for. I'm afraid it has shown up the inadequacies of Holy Cross.
03 March 2023
Dad has never wanted to go into a care home but due to his physical health, it become necessary. I had been recommended Holy Cross Care Home by friends who had relatives there. Dad has settled in so well. He feels safe and says the staff 'are lovely'. He is especially enthusiastic about the food, an important part of his day. The staff are sensitive to his needs and very encouraging. Personally, I feel so relieved to have found a home that he has settled into so well. Thanks to all the staff.
28 September 2018
The care, kindness and attention to detail could not be faulted. A very happy experience for my wife.
30 August 2018
I am always greeted with a smile, the staff could not be more helpful and friendly. My friend is cared for very well. Plenty of available activities. Very clean and well-run establishment, also lovely grounds to walk in.
31 March 2017
I have been here for 2 days before coming to stay. Trying out my room and life here, before I came I had misgivings, now I have none. I shall not lose my independence. The manager and staff at every level and the residents have made me feel very welcome. The room is wonderful it has been repainted and newly carpeted and is very comfortable. I can bring my own pictures and pieces of furniture. I really look forward to becoming a resident on April 6th.
12 January 2016
My aunt has been in Holy Cross for several years. All staff are dedicated to the care of residents. Warm, clean and generally a friendly home, bearing in mind the residents all have their own quirks. A wide variety of activities, summer outings, theatre trips. The home has a religious tone, having both nuns and secular care staff and trained nurses. Other religions are catered for. In my working life, I have visited many homes and Holy Cross is the only one I would use as a benchmark and if needed, move in.
23 November 2015
The staff on the whole are all very kind, thoughtful and caring. Occasionally an agency nurse may stand at the end of my Father's bed and ask a question which he will not hear due to his deafness. Phone calls are made to keep us up to date if Dad has become unwell and face to face contact made when we visit. If there are any concerns then the manager will make contact. The staff also appear to have a genuine interest in the residents and their visitors. The rooms are spacious with large ensuite shower rooms. They are well furnished and kept spotlessly clean. There is an option to bring small items of your own furniture. Pictures, photos and a large widescreen TV were all hung by a helpful maintenance man. The communal areas are extensive and have a luxury feel. Conservatories, lounges and kitchens and are available for visitors to use with their relatives and friends. The grounds are beautiful and well maintained. There is a bowling green for the residents to enjoy and numerous paths winding through the grounds. The food is generally of a high standard and Dad campaigned to have custard put on the menu which has now been done. Snacks can be requested between meals and frequent drinks are offered. There appears to be a good range of activities on offer but Dad unfortunately is unable to take part due to his condition. Dad states that he feels very safe in the home and his only suggestion is that his call bell could be answered more quickly (he can be quite impatient at times). Dad is self funding and the fees are extremely competitive. Both the facilities on offer and the manner of the staff was far superior in comparison to the other 3 care homes we viewed when choosing a care home for Dad. We would not hesitate to recommend this lovely care home.
11 November 2015
My friend has been cared for at Holy Cross for the past 6 years and the care has been excellent at all times. I visit 2 or 3 times a week. The staff seem to remain there for a long time and the atmosphere is always calm and friendly.
Latest Reviews for Holy Cross Care Home
18 December 2024
My father has spent the last twelve months at Holy Cross Care Home and he's enjoying being looked after by all the team there. The care home is like a big family and my brother and I are always warmly welcomed when we visit. I cannot think of a better place for a loved one to be looked after and cared for. Thank you very much for all your care of my dad.
22 November 2023
Holy Cross Care Home was outstanding in every aspect. We could not fault the care. It was better than any other care home I have been in and I used to work in one. My mother received wonderful end-of-life care there, which made for a good experience for the whole family and for her.
12 May 2023
My father spent a year at Holy Cross Priory Care Home, following three years in a flat on site. It is in a wonderful setting, with good-sized rooms and a good menu. The first months were ok, although he never settled very well, missing his independence. After he became ill, he was diagnosed with dementia, and unfortunately, because they are residential they wanted him to leave. His care in the last few months was inadequate, and no attempt was made to meet his need to walk daily outside. Little things were neglected, such as ensuring his lights and TV were on. I was only asked to do one care review during his time there. When he left no one said goodbye despite the fact he had spent four years as a resident onsite. We had notice to move him and after a search found a wonderful place for him where he has been very happy and content. Always smiling and so well cared for. I'm afraid it has shown up the inadequacies of Holy Cross.
03 March 2023
Dad has never wanted to go into a care home but due to his physical health, it become necessary. I had been recommended Holy Cross Care Home by friends who had relatives there. Dad has settled in so well. He feels safe and says the staff 'are lovely'. He is especially enthusiastic about the food, an important part of his day. The staff are sensitive to his needs and very encouraging. Personally, I feel so relieved to have found a home that he has settled into so well. Thanks to all the staff.
28 September 2018
The care, kindness and attention to detail could not be faulted. A very happy experience for my wife.
30 August 2018
I am always greeted with a smile, the staff could not be more helpful and friendly. My friend is cared for very well. Plenty of available activities. Very clean and well-run establishment, also lovely grounds to walk in.
31 March 2017
I have been here for 2 days before coming to stay. Trying out my room and life here, before I came I had misgivings, now I have none. I shall not lose my independence. The manager and staff at every level and the residents have made me feel very welcome. The room is wonderful it has been repainted and newly carpeted and is very comfortable. I can bring my own pictures and pieces of furniture. I really look forward to becoming a resident on April 6th.
12 January 2016
My aunt has been in Holy Cross for several years. All staff are dedicated to the care of residents. Warm, clean and generally a friendly home, bearing in mind the residents all have their own quirks. A wide variety of activities, summer outings, theatre trips. The home has a religious tone, having both nuns and secular care staff and trained nurses. Other religions are catered for. In my working life, I have visited many homes and Holy Cross is the only one I would use as a benchmark and if needed, move in.
23 November 2015
The staff on the whole are all very kind, thoughtful and caring. Occasionally an agency nurse may stand at the end of my Father's bed and ask a question which he will not hear due to his deafness. Phone calls are made to keep us up to date if Dad has become unwell and face to face contact made when we visit. If there are any concerns then the manager will make contact. The staff also appear to have a genuine interest in the residents and their visitors. The rooms are spacious with large ensuite shower rooms. They are well furnished and kept spotlessly clean. There is an option to bring small items of your own furniture. Pictures, photos and a large widescreen TV were all hung by a helpful maintenance man. The communal areas are extensive and have a luxury feel. Conservatories, lounges and kitchens and are available for visitors to use with their relatives and friends. The grounds are beautiful and well maintained. There is a bowling green for the residents to enjoy and numerous paths winding through the grounds. The food is generally of a high standard and Dad campaigned to have custard put on the menu which has now been done. Snacks can be requested between meals and frequent drinks are offered. There appears to be a good range of activities on offer but Dad unfortunately is unable to take part due to his condition. Dad states that he feels very safe in the home and his only suggestion is that his call bell could be answered more quickly (he can be quite impatient at times). Dad is self funding and the fees are extremely competitive. Both the facilities on offer and the manner of the staff was far superior in comparison to the other 3 care homes we viewed when choosing a care home for Dad. We would not hesitate to recommend this lovely care home.
11 November 2015
My friend has been cared for at Holy Cross for the past 6 years and the care has been excellent at all times. I visit 2 or 3 times a week. The staff seem to remain there for a long time and the atmosphere is always calm and friendly.