Latest Reviews for Nova House
18 November 2024
Nova House is a wonderful care home. The staff really do care. My mother lived there for 6 years until she passed away recently. She was very happy there and called it "home". She loved the carers and would often tell us their names and something about them. She enjoyed the food, weekly quiz and bingo. She had a number of friends over the years and enjoyed the lunches and chatting with them on a daily basis. The home is also very well run by a sympathetic and caring manager and admin team. In the last few weeks of her life, the staff not only cared for Mum but for family members too for which we are very grateful. We could visit any time to sit with her and nothing was too much trouble. I highly recommend this lovely caring home.
21 June 2024
Very homely care home. All the staff are very caring, as is the manager. Mum is very well supported and looked after. She is happy there and feels safe. She is allowed as many personal items as can fit in her room
12 April 2024
My Father was widowed about a year ago and was in Nova House as a resident at the time, he spent the past year being cared for by what I can only describe as the kindest members of staff that I've come across. He suffered from dementia and was sometimes very confused and agitated, the Manager and his staff went above and beyond to give him the best care he could get. There was never a negative word spoken and they helped give myself and family members the confidence that he was always safe and cared for. The meals were lovely the rooms were great and the whole atmosphere was calm and loving. I can't speak highly enough of the people who I have come to view as not only staff but as friends.
02 February 2024
I would and have recommended Nova House to any and everyone. It is homely with extremely caring staff, who are clearly happy to be at work and good friends with each other. The place smells of good home cooking and nothing is too much bother. The communication is excellent, management and staff top-notch.
14 December 2023
I am Power of Attorney and friend of a resident at Nova House for 4 years. She was unable to look after herself at home following a replacement hip when she was 98 years old and we had to consider a care home for her. At Nova House, she was looked after so well that she thrived for 4 years until she was 102 and then required nursing care after a stay in hospital. The manager and his staff come highly commended and I am so grateful to them for caring for her so well. I cannot thank them enough and I know she would thank them too. She felt quite at home there and loved the banter, the food, getting out into the fresh air, and the trips out. Through covid and beyond, the staff went over and above to look after her well and treat her as one of the family. We were very fortunate to find a bed at Nova for her in her time of need and I can't thank them enough.
01 December 2023
In 2018, my mother spent four months in Nova House in respite after suffering a fall at home. She returned to her own home and just about managed (with visiting carers) until December 2019. At this point, and without any prompting from any family members, my mum decided that she wanted to move back to Nova House as a permanent resident. Next month, she will be 97, and is totally content with her "home" at Nova House and doesn't regret her decision to move there permanently. She is now in a safe, caring and homely environment, which is a huge relief to our family. We can visit regularly, and the management and staff are all brilliant and always welcoming. I would highly recommend Nova House, a real "home from home".
10 May 2023
My mother stayed here for nearly two years. She was always treated well, all staff are a credit to the organisation.
10 May 2023
We chose Nova House for my mother as it was clean, safe and welcoming. The manager took a huge amount of time to get to know Mum's needs and as a result, her time at Nova House was well catered for. The staff were kind, compassionate and treated Mum with respect and dignity. They kept the family well-informed at all times.
29 November 2022
My friend is looked after with excellence. Medication is given at precise times. Any help she needs is provided quickly. She was kept safe all through covid. All this is provided with friendliness and care by the excellent staff. I cannot praise the manager and staff highly enough.
08 November 2022
My father was at Nova House for nearly two years, and the kindness and compassion he was shown were second to none. The staff were brilliant, and nothing was too much trouble. At the end, the care given to my father and myself was incredible - thank you so much. I shall miss you all.
28 September 2020
Although my Father was at Nova House for a short time, I was comforted to know that he was being very well cared for and shown great compassion by all of the staff looking after him. Our family are grateful to all at Nova House.
18 June 2020
My mother’s words about this home really sum it up well..she says ‘ they cannot do enough for you. I get plenty of cups of tea and biscuits’. She is 96 now and up until the beginning of this year had lived on her own. Several falls meant she needed 24 hour care and she moved into Nova House. Her life changed instantly, she had company, health and personal care, good food, and entertainment. The current situation has of course meant that we could not see her but I was always kept up to date on what was happening. I knew that she was in safe hands. I don’t like to think what would have happened if she was still in her own home as she lived such a long way from me. We are now able to visit in person with social distancing which is wonderful. I highly recommend this home. Everyone is kind, caring and professional. My mum is happy and content so what more can I say?
31 January 2020
My father spent the last few years of his life at Nova House. I live on the other side of the world and it was important to me to know that he was comfortable, safe and well looked after in this homely environment. Whenever I came to visit I saw that the staff cared so much, not just for him but for all the residents and I was made to feel welcome too.
30 January 2020
My dad spent the last three years of his life at Nova House. During this time, he was very well looked after by all of the staff and was treated with great dignity and kindness. The staff were also very welcoming to his family and we were grateful that there were no restrictions on visiting times. The manager of Nova House is absolutely wonderful – extremely compassionate and wise and I always knew that with him at the helm, my father was in the safest of hands. I would have no hesitation in recommending Nova House as a caring and supportive environment for anyone in the final years of their lives.
19 September 2019
For the entire period during which my mother was a resident at Nova House, I was completely satisfied with the care and attention which she received. Never once did I see any member of the staff show impatience or anger at the residents. I was always impressed with the cheerfulness and kindness shown by all the staff to all the residents. I believe the entire community was a happy one. I would certainly recommend Nova House to anyone.
18 June 2019
Nova House is truly a home from home. All the staff are polite, caring and helpful to everybody and treat my mother like family. The transition of moving my mother into care was made so much easier for both my mother and me by the very personal care and professional care from both the management and the staff has provided her with a new lease of life.
13 May 2019
My aunt was a respite resident for 6 weeks. She enjoyed the excellent lunches, delicious evening soups and the personal attention from the kitchen staff. Visiting animals is a wonderful initiative and she loved seeing kittens in March and bottle fed lambs in April. Despite her reservations, she soon settled as the staff from cleaners to manager were so caring and thoughtful. Thank you for looking after her.
05 February 2019
My dear mother passed away peacefully on the 22nd December 2018, she spent 20 months at Nova House, she was treated with respect and kindness and being a very quiet, shy lady she was very happy and comfortable. For my part I was able to visit and was made so welcome I became part of the home too, which I’m grateful for as I could still be involved with my mum as much as I wished. The staff management, carers, kitchen and maintenance were all so lovely to us. I can thoroughly recommend this home thank you all.
24 April 2018
Nova House is a really lovely care home in a delightful traditional house, with a wonderful friendly atmosphere. My aunt was in Nova House for two and a half years and from the day she arrived felt very much at home. The staff are very caring and considerate. I would have no doubts in recommending this home for a loved one.
23 March 2018
My husband was cared for by Nova House from March 2014 - February 2018. He was very well looked after by well trained and very caring staff. He enjoyed a good relationship with all of them. There were lovely outings which I also went on. Good entertainment and well cooked food. I was invited to join meals various times and found them to be very tasty and well balanced. I don't think I would have found a better place for his last four years.
Latest Reviews for Nova House
18 November 2024
Nova House is a wonderful care home. The staff really do care. My mother lived there for 6 years until she passed away recently. She was very happy there and called it "home". She loved the carers and would often tell us their names and something about them. She enjoyed the food, weekly quiz and bingo. She had a number of friends over the years and enjoyed the lunches and chatting with them on a daily basis. The home is also very well run by a sympathetic and caring manager and admin team. In the last few weeks of her life, the staff not only cared for Mum but for family members too for which we are very grateful. We could visit any time to sit with her and nothing was too much trouble. I highly recommend this lovely caring home.
21 June 2024
Very homely care home. All the staff are very caring, as is the manager. Mum is very well supported and looked after. She is happy there and feels safe. She is allowed as many personal items as can fit in her room
12 April 2024
My Father was widowed about a year ago and was in Nova House as a resident at the time, he spent the past year being cared for by what I can only describe as the kindest members of staff that I've come across. He suffered from dementia and was sometimes very confused and agitated, the Manager and his staff went above and beyond to give him the best care he could get. There was never a negative word spoken and they helped give myself and family members the confidence that he was always safe and cared for. The meals were lovely the rooms were great and the whole atmosphere was calm and loving. I can't speak highly enough of the people who I have come to view as not only staff but as friends.
02 February 2024
I would and have recommended Nova House to any and everyone. It is homely with extremely caring staff, who are clearly happy to be at work and good friends with each other. The place smells of good home cooking and nothing is too much bother. The communication is excellent, management and staff top-notch.
14 December 2023
I am Power of Attorney and friend of a resident at Nova House for 4 years. She was unable to look after herself at home following a replacement hip when she was 98 years old and we had to consider a care home for her. At Nova House, she was looked after so well that she thrived for 4 years until she was 102 and then required nursing care after a stay in hospital. The manager and his staff come highly commended and I am so grateful to them for caring for her so well. I cannot thank them enough and I know she would thank them too. She felt quite at home there and loved the banter, the food, getting out into the fresh air, and the trips out. Through covid and beyond, the staff went over and above to look after her well and treat her as one of the family. We were very fortunate to find a bed at Nova for her in her time of need and I can't thank them enough.
01 December 2023
In 2018, my mother spent four months in Nova House in respite after suffering a fall at home. She returned to her own home and just about managed (with visiting carers) until December 2019. At this point, and without any prompting from any family members, my mum decided that she wanted to move back to Nova House as a permanent resident. Next month, she will be 97, and is totally content with her "home" at Nova House and doesn't regret her decision to move there permanently. She is now in a safe, caring and homely environment, which is a huge relief to our family. We can visit regularly, and the management and staff are all brilliant and always welcoming. I would highly recommend Nova House, a real "home from home".
10 May 2023
My mother stayed here for nearly two years. She was always treated well, all staff are a credit to the organisation.
10 May 2023
We chose Nova House for my mother as it was clean, safe and welcoming. The manager took a huge amount of time to get to know Mum's needs and as a result, her time at Nova House was well catered for. The staff were kind, compassionate and treated Mum with respect and dignity. They kept the family well-informed at all times.
29 November 2022
My friend is looked after with excellence. Medication is given at precise times. Any help she needs is provided quickly. She was kept safe all through covid. All this is provided with friendliness and care by the excellent staff. I cannot praise the manager and staff highly enough.
08 November 2022
My father was at Nova House for nearly two years, and the kindness and compassion he was shown were second to none. The staff were brilliant, and nothing was too much trouble. At the end, the care given to my father and myself was incredible - thank you so much. I shall miss you all.
28 September 2020
Although my Father was at Nova House for a short time, I was comforted to know that he was being very well cared for and shown great compassion by all of the staff looking after him. Our family are grateful to all at Nova House.
18 June 2020
My mother’s words about this home really sum it up well..she says ‘ they cannot do enough for you. I get plenty of cups of tea and biscuits’. She is 96 now and up until the beginning of this year had lived on her own. Several falls meant she needed 24 hour care and she moved into Nova House. Her life changed instantly, she had company, health and personal care, good food, and entertainment. The current situation has of course meant that we could not see her but I was always kept up to date on what was happening. I knew that she was in safe hands. I don’t like to think what would have happened if she was still in her own home as she lived such a long way from me. We are now able to visit in person with social distancing which is wonderful. I highly recommend this home. Everyone is kind, caring and professional. My mum is happy and content so what more can I say?
31 January 2020
My father spent the last few years of his life at Nova House. I live on the other side of the world and it was important to me to know that he was comfortable, safe and well looked after in this homely environment. Whenever I came to visit I saw that the staff cared so much, not just for him but for all the residents and I was made to feel welcome too.
30 January 2020
My dad spent the last three years of his life at Nova House. During this time, he was very well looked after by all of the staff and was treated with great dignity and kindness. The staff were also very welcoming to his family and we were grateful that there were no restrictions on visiting times. The manager of Nova House is absolutely wonderful – extremely compassionate and wise and I always knew that with him at the helm, my father was in the safest of hands. I would have no hesitation in recommending Nova House as a caring and supportive environment for anyone in the final years of their lives.
19 September 2019
For the entire period during which my mother was a resident at Nova House, I was completely satisfied with the care and attention which she received. Never once did I see any member of the staff show impatience or anger at the residents. I was always impressed with the cheerfulness and kindness shown by all the staff to all the residents. I believe the entire community was a happy one. I would certainly recommend Nova House to anyone.
18 June 2019
Nova House is truly a home from home. All the staff are polite, caring and helpful to everybody and treat my mother like family. The transition of moving my mother into care was made so much easier for both my mother and me by the very personal care and professional care from both the management and the staff has provided her with a new lease of life.
13 May 2019
My aunt was a respite resident for 6 weeks. She enjoyed the excellent lunches, delicious evening soups and the personal attention from the kitchen staff. Visiting animals is a wonderful initiative and she loved seeing kittens in March and bottle fed lambs in April. Despite her reservations, she soon settled as the staff from cleaners to manager were so caring and thoughtful. Thank you for looking after her.
05 February 2019
My dear mother passed away peacefully on the 22nd December 2018, she spent 20 months at Nova House, she was treated with respect and kindness and being a very quiet, shy lady she was very happy and comfortable. For my part I was able to visit and was made so welcome I became part of the home too, which I’m grateful for as I could still be involved with my mum as much as I wished. The staff management, carers, kitchen and maintenance were all so lovely to us. I can thoroughly recommend this home thank you all.
24 April 2018
Nova House is a really lovely care home in a delightful traditional house, with a wonderful friendly atmosphere. My aunt was in Nova House for two and a half years and from the day she arrived felt very much at home. The staff are very caring and considerate. I would have no doubts in recommending this home for a loved one.
23 March 2018
My husband was cared for by Nova House from March 2014 - February 2018. He was very well looked after by well trained and very caring staff. He enjoyed a good relationship with all of them. There were lovely outings which I also went on. Good entertainment and well cooked food. I was invited to join meals various times and found them to be very tasty and well balanced. I don't think I would have found a better place for his last four years.