Submit a Review for Crossways Residential Care Home
2 Sunte Avenue, Lindfield, Haywards Heath, RH16 2AA
View Full Details of Crossways Residential Care HomeLatest Reviews for Crossways Residential Care Home
18 March 2025
My mother has been a resident at Crossways for over 3 years and has always been treated with great dignity and kindness. The staff are diligent and competent, as well as ethereal caring. Crossways is managed so well - good organisation is a friendly, homely environment. I would recommend Crossway to anyone. The staff are the best.
23 January 2025
When I stepped inside the door of Crossways Residential Care Home, I knew this was the right place. Since then, received every care. All attention needed, reaching 100 years. What more can be said?
30 July 2024
After two weeks in A&E then the trauma ward with 7 broken ribs and a broken scapula my daughters found Crossways Care Home for me to spend 2 weeks recuperating and aid my recovery. I found the home light, fresh, and airy, and to my relief did not smell like the usual old people's home. The cook served us excellent, nutritious home-cooked meals and I often had seconds. The staff were lovely, caring, helpful, and always friendly. Weather permitting I was usually enjoying the colourful garden. The manager was very hands-on, involved in the day-to-day running of the home, and always ready for a friendly chat.
17 January 2023
My mum was looked after magnificently by all the staff at Crossways Residential Care Home for 16 months. The staff all looked after also Mama's relatives-they know us and understood us and cared for us all. The staff all accepted Mama into the Crossways family. I cannot sufficiently thank them all for all the love and care that they afforded to Mama and her family. If I had to spend my last days in a care home, I will only be too happy to spend them in Crossways.
07 July 2022
Crossways Care Home is a well-run and very welcoming home from home. Mum soon settled there and enjoyed having company and joining in with the activities. Her care was always gentle and kind, staff did all they could to make sure she was comfortable. Her end-of-life care also deserves much praise, there was always good communication with the family. Thank you all.
30 June 2022
Crossways Residential Care Home was always so lovely to Mum and to us. Shortly after moving in, Mum became bedridden and needed a lot of care. The staff were always so kind to us and we knew they were doing their best for our mum. We were totally informed at all times and felt confident that Mum was in the best place. Towards the end of her life, it was obviously a very difficult time for us all and it helped that we were reassured along the way and able to spend as much time as we needed with her right up to the end.
28 June 2022
My mother lived at Crossways Residential Care Home very happily for four years until she passed away. From the time she moved in she was made to feel a part of the Crossways family and settled easily into life at this peaceful home. The staff are wonderful, never anything but attentive to Mum's needs, caring and compassionate towards her. During lockdowns, residents were kept safe and when visiting was restricted, I was comforted knowing Mum was being well looked after by people I trusted during what was a strange and difficult time for everyone. Staff turnover is low as is the use of agency staff so good relationships are built up with the residents with continuity of care. The garden is restful and beautifully maintained and I have fond memories of having a cuppa with Mum and her friends there under the apple tree in the summer. Mum passed away at Crossways as was her wish and could not have had better care during her final weeks when everyone made sure of her comfort. I cannot thank them enough.
23 February 2022
Crossways Residential Care Home is an excellently well run care home with very caring staff. They treat residents as individuals and want them to see Crossways as their home. My father was treated with so much kindness, love and dignity. His wishes were listened to and he was helped to settle in well by all the staff. The care he received at the end of his life was exemplary, focusing on his comfort. The communication with the family was kind and sensitive. I thoroughly recommend Crossways Residential Care Home.
07 May 2021
I have been a resident here for over four years and have always been very happy and contented. The staff - from management down have all been loving and caring, no matter what. Our families have been included also. I cannot praise them enough.
04 May 2021
Exceptional care and compassion from highly professional, friendly and thoughtful staff.
27 April 2021
I was encouraged to apply to Crossways Cre Home in Lindfield, West Sussex for my husband to stay for respite care, this was due to me not being able to look after him at home anymore. Within a very short time, I was able to take him in after the manager had visited our home to take the necessary details required, I was then able to rest and knew he was safe and well cared for. He is now able to stay full time and I can say that I cannot find any fault that does not give me every confidence that this was the very best for him. I have received care and support myself and all the staff are so kind, professional and cheerful. He has settled well and they are doing more than I would expect.
27 April 2021
I have been very happy here and well looked after by all the staff. I recommend the home to anybody.
23 April 2021
My mum has been living at Crossways for 4 years and was made to feel welcome right from the start. Crossways has a very relaxed homely atmosphere. The staff are happy and friendly. Many have worked there for a long time. You can see they are really professional, dedicated and caring. I cannot fault the care that my mum receives. She is treated as an individual and nothing is too much trouble. It gives me a real peace of mind that my mum is safe, happy and well cared for by the team at Crossways. Finally, I can see when I visited recently that they are doing all they can to be Covid safe.
20 October 2020
Brilliant home to care for your loved ones. Our mum lived happily here for four years. They were continually helpful, kind and consistent in the great care given. The rooms are bright and airy, and throughout the COVID time, they have kept everyone safe. Mindful of the need to maintain contact as best as circumstances allow.
19 October 2020
My mother lived at Crossways for two and a half years. During that time she received excellent care. The staff demonstrate compassionate care, with an understanding of each person as an individual. Additionally, family and friends were welcomed when we visited. The last six months has been a very challenging time for everyone, and especially for Care Homes. It was reassuring to know that, despite the pandemic, she has been in safe care. The care given to her in her last weeks of life was exemplary. Crossways has been family, not just to my mother, but to us as well. Thank you so very much.
04 September 2020
My mother was a resident at Crossways Residential Home for 7 1/2 years, from 2013 to 2020. She always said to me that she felt very lucky to be in a home that was so homely, caring and calm. The staff were extremely professional and they also showed courtesy and kindness. My mother loved music and there were many opportunities for her to sing both with recorded music and 'live' music, held at the home on a weekly basis. As her health deteriorated, the staff were very attentive to her needs and she was always well cared for.
06 August 2020
My mother has been a resident of Crossways for over four years. From the very start, she has been extremely well looked after by all the staff who work there. Crossways is a happy place, well run and managed by dedicated staff. It is always immaculate, the food is excellent and varied and it creates a genuine home atmosphere. Can't fault it.
06 August 2020
Crossways is an excellent care home with a very high standard of care by the always friendly and professional staff who made my mother feel welcome and "part of the family" from her first day. The management and staff have worked wonders during the Coronavirus, reacting quickly and effectively to keep all residents safe during these terrible times for care homes.
19 November 2019
My husband and I have been most impressed by the care you have given to our dear friend. The staff were always attentive and caring and welcoming to us as visitors. When we are ourselves older and needing care - we could not think of a better place to live.
02 September 2019
A lovely residence with caring, efficient and attentive staff. Medical emergencies and needs were dealt with appropriately and promptly. Good communication with all of the team.
Latest Reviews for Crossways Residential Care Home
18 March 2025
My mother has been a resident at Crossways for over 3 years and has always been treated with great dignity and kindness. The staff are diligent and competent, as well as ethereal caring. Crossways is managed so well - good organisation is a friendly, homely environment. I would recommend Crossway to anyone. The staff are the best.
23 January 2025
When I stepped inside the door of Crossways Residential Care Home, I knew this was the right place. Since then, received every care. All attention needed, reaching 100 years. What more can be said?
30 July 2024
After two weeks in A&E then the trauma ward with 7 broken ribs and a broken scapula my daughters found Crossways Care Home for me to spend 2 weeks recuperating and aid my recovery. I found the home light, fresh, and airy, and to my relief did not smell like the usual old people's home. The cook served us excellent, nutritious home-cooked meals and I often had seconds. The staff were lovely, caring, helpful, and always friendly. Weather permitting I was usually enjoying the colourful garden. The manager was very hands-on, involved in the day-to-day running of the home, and always ready for a friendly chat.
17 January 2023
My mum was looked after magnificently by all the staff at Crossways Residential Care Home for 16 months. The staff all looked after also Mama's relatives-they know us and understood us and cared for us all. The staff all accepted Mama into the Crossways family. I cannot sufficiently thank them all for all the love and care that they afforded to Mama and her family. If I had to spend my last days in a care home, I will only be too happy to spend them in Crossways.
07 July 2022
Crossways Care Home is a well-run and very welcoming home from home. Mum soon settled there and enjoyed having company and joining in with the activities. Her care was always gentle and kind, staff did all they could to make sure she was comfortable. Her end-of-life care also deserves much praise, there was always good communication with the family. Thank you all.
30 June 2022
Crossways Residential Care Home was always so lovely to Mum and to us. Shortly after moving in, Mum became bedridden and needed a lot of care. The staff were always so kind to us and we knew they were doing their best for our mum. We were totally informed at all times and felt confident that Mum was in the best place. Towards the end of her life, it was obviously a very difficult time for us all and it helped that we were reassured along the way and able to spend as much time as we needed with her right up to the end.
28 June 2022
My mother lived at Crossways Residential Care Home very happily for four years until she passed away. From the time she moved in she was made to feel a part of the Crossways family and settled easily into life at this peaceful home. The staff are wonderful, never anything but attentive to Mum's needs, caring and compassionate towards her. During lockdowns, residents were kept safe and when visiting was restricted, I was comforted knowing Mum was being well looked after by people I trusted during what was a strange and difficult time for everyone. Staff turnover is low as is the use of agency staff so good relationships are built up with the residents with continuity of care. The garden is restful and beautifully maintained and I have fond memories of having a cuppa with Mum and her friends there under the apple tree in the summer. Mum passed away at Crossways as was her wish and could not have had better care during her final weeks when everyone made sure of her comfort. I cannot thank them enough.
23 February 2022
Crossways Residential Care Home is an excellently well run care home with very caring staff. They treat residents as individuals and want them to see Crossways as their home. My father was treated with so much kindness, love and dignity. His wishes were listened to and he was helped to settle in well by all the staff. The care he received at the end of his life was exemplary, focusing on his comfort. The communication with the family was kind and sensitive. I thoroughly recommend Crossways Residential Care Home.
07 May 2021
I have been a resident here for over four years and have always been very happy and contented. The staff - from management down have all been loving and caring, no matter what. Our families have been included also. I cannot praise them enough.
04 May 2021
Exceptional care and compassion from highly professional, friendly and thoughtful staff.
27 April 2021
I was encouraged to apply to Crossways Cre Home in Lindfield, West Sussex for my husband to stay for respite care, this was due to me not being able to look after him at home anymore. Within a very short time, I was able to take him in after the manager had visited our home to take the necessary details required, I was then able to rest and knew he was safe and well cared for. He is now able to stay full time and I can say that I cannot find any fault that does not give me every confidence that this was the very best for him. I have received care and support myself and all the staff are so kind, professional and cheerful. He has settled well and they are doing more than I would expect.
27 April 2021
I have been very happy here and well looked after by all the staff. I recommend the home to anybody.
23 April 2021
My mum has been living at Crossways for 4 years and was made to feel welcome right from the start. Crossways has a very relaxed homely atmosphere. The staff are happy and friendly. Many have worked there for a long time. You can see they are really professional, dedicated and caring. I cannot fault the care that my mum receives. She is treated as an individual and nothing is too much trouble. It gives me a real peace of mind that my mum is safe, happy and well cared for by the team at Crossways. Finally, I can see when I visited recently that they are doing all they can to be Covid safe.
20 October 2020
Brilliant home to care for your loved ones. Our mum lived happily here for four years. They were continually helpful, kind and consistent in the great care given. The rooms are bright and airy, and throughout the COVID time, they have kept everyone safe. Mindful of the need to maintain contact as best as circumstances allow.
19 October 2020
My mother lived at Crossways for two and a half years. During that time she received excellent care. The staff demonstrate compassionate care, with an understanding of each person as an individual. Additionally, family and friends were welcomed when we visited. The last six months has been a very challenging time for everyone, and especially for Care Homes. It was reassuring to know that, despite the pandemic, she has been in safe care. The care given to her in her last weeks of life was exemplary. Crossways has been family, not just to my mother, but to us as well. Thank you so very much.
04 September 2020
My mother was a resident at Crossways Residential Home for 7 1/2 years, from 2013 to 2020. She always said to me that she felt very lucky to be in a home that was so homely, caring and calm. The staff were extremely professional and they also showed courtesy and kindness. My mother loved music and there were many opportunities for her to sing both with recorded music and 'live' music, held at the home on a weekly basis. As her health deteriorated, the staff were very attentive to her needs and she was always well cared for.
06 August 2020
My mother has been a resident of Crossways for over four years. From the very start, she has been extremely well looked after by all the staff who work there. Crossways is a happy place, well run and managed by dedicated staff. It is always immaculate, the food is excellent and varied and it creates a genuine home atmosphere. Can't fault it.
06 August 2020
Crossways is an excellent care home with a very high standard of care by the always friendly and professional staff who made my mother feel welcome and "part of the family" from her first day. The management and staff have worked wonders during the Coronavirus, reacting quickly and effectively to keep all residents safe during these terrible times for care homes.
19 November 2019
My husband and I have been most impressed by the care you have given to our dear friend. The staff were always attentive and caring and welcoming to us as visitors. When we are ourselves older and needing care - we could not think of a better place to live.
02 September 2019
A lovely residence with caring, efficient and attentive staff. Medical emergencies and needs were dealt with appropriately and promptly. Good communication with all of the team.