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Elreg House, 58 Rosslyn Road, Shoreham-by-Sea, BN43 6WP
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03 May 2024
My mum was a resident at Elreg House for a year. She needed 24 hours as my dad was unable to manage her increasing needs. I chose Elreg specifically for its person-centered approach to dementia care. My mum settled in very quickly and developed a good rapport with the staff and other residents. She was able to trust the staff. She spent time in the communal areas as well as watching TV in her room. The staff were all very welcoming to us as a family and communicative. They made us feel at home as well as my mum. The environment is clean and tidy. They have a lovely outside area with a rabbit and the residents enjoy watching him play. They adopt a more psychosocial approach to dementia care rather than the medical model. My mum, unfortunately, passed away in November, and the end-of-life care she received allowed her to go on to her next journey comfortably and pain-free.
01 May 2024
Always very welcoming, a homely experience. All the staff are very helpful and make the home a lovely place for the residents to call home. They obviously have the resident's best interests at heart and cater for individual needs.
29 April 2024
Poor quality of care - the resident was wearing clothes that didn't fit or had shrunk (shortened sleeves) they appeared unkempt (unwashed hair). When we visited before Xmas we found an uncomfortable pillow on the bed, it looked like it had twisted in the tumble dryer and it was left on the bed for the resident to use. I also noticed the resident had open sores on legs and I asked staff to put antiseptic cream on her legs. Personal care concerns, client's hair was greasy, client reported to be hungry and ate all the biscuits provided with cup of tea and appeared hungry. The environment is dirty, old dried orange peel was found on the floor, I also found dirty stained tops and torn/ripped clothes in the resident's chest of drawers, other resident's clothes were also found in the drawers. The bathroom door and the door entrance to the room were forced together to interlock, creating a safeguarding concern as the emergency cord was not accessible, which I reported. Manager apologised and reassured us improvements will be made.
Latest Reviews for Elreg
03 May 2024
My mum was a resident at Elreg House for a year. She needed 24 hours as my dad was unable to manage her increasing needs. I chose Elreg specifically for its person-centered approach to dementia care. My mum settled in very quickly and developed a good rapport with the staff and other residents. She was able to trust the staff. She spent time in the communal areas as well as watching TV in her room. The staff were all very welcoming to us as a family and communicative. They made us feel at home as well as my mum. The environment is clean and tidy. They have a lovely outside area with a rabbit and the residents enjoy watching him play. They adopt a more psychosocial approach to dementia care rather than the medical model. My mum, unfortunately, passed away in November, and the end-of-life care she received allowed her to go on to her next journey comfortably and pain-free.
01 May 2024
Always very welcoming, a homely experience. All the staff are very helpful and make the home a lovely place for the residents to call home. They obviously have the resident's best interests at heart and cater for individual needs.
29 April 2024
Poor quality of care - the resident was wearing clothes that didn't fit or had shrunk (shortened sleeves) they appeared unkempt (unwashed hair). When we visited before Xmas we found an uncomfortable pillow on the bed, it looked like it had twisted in the tumble dryer and it was left on the bed for the resident to use. I also noticed the resident had open sores on legs and I asked staff to put antiseptic cream on her legs. Personal care concerns, client's hair was greasy, client reported to be hungry and ate all the biscuits provided with cup of tea and appeared hungry. The environment is dirty, old dried orange peel was found on the floor, I also found dirty stained tops and torn/ripped clothes in the resident's chest of drawers, other resident's clothes were also found in the drawers. The bathroom door and the door entrance to the room were forced together to interlock, creating a safeguarding concern as the emergency cord was not accessible, which I reported. Manager apologised and reassured us improvements will be made.