Submit a Review for Buchan House Care Home
Buchan Street, Kings Hedges, Cambridge, CB4 2XL
View Full Details of Buchan House Care HomeLatest Reviews for Buchan House Care Home
07 March 2025
I am very satisfied to the care and love shown to my mother, from the time she moved into the home until her death. She was shown respect, care, fun, interest and love for the ten years she lived in Buchan, until her death.
25 November 2024
Wonderful staff, everyone looks after our mum, dress her in best every time we saw her. Feed her when needed.
28 October 2024
My dad was admitted to Buchan House Care Home 24th June. He had dementia. Very well cared for by all the staff, meals were very nice, plenty of fluids. At time Dad would want to get out of bed, he was looked after so well. All the staff, being nurses or carers, looked after him first-class. My dad deteriorated with his illness and became palliative care, everybody looked after his needs. When he was near the end of his life, Nurses and carers went beyond the call of duty. All the care was given, also looked after family. Couldn't ask for anything. Everybody was excellent.
02 October 2024
My nan came into your home after abuse and neglect from her old care home. She recently passed this week but the level of care in this home is amazing. The manager and staff are lovely and treat you and the residents like family and really go out of their way. The staff were bubbly and made us feel very welcome, the care and respect my nan received was fantastic. The home is very clean, they have lovely lounge areas for families and the residents look so happy and jolly. Everyone gave us a warm welcome when we visited, even the cleaners, they were out of this world. It's like walking into a family home, you feel the love and warmth straight away. My nan was only here for a few weeks but we spent a lot of hours in the home the week she died and they all gave us 100%. Fantastic management, Top carers and staff. A big thank you for you all.
03 September 2024
Would 1000% recommend this care home, my great-nan moved here a few weeks ago from another care home which treated my great-nan badly and seeing the difference in levels of care was unbelievable. All the staff are absolutely brilliant, always smiling and having time for residents and their families. Even asking relatives if they needed anything from a drink or something to eat to having time to listen to relatives and residents for any issues.
03 September 2024
The staff were amazing. My great-grandmother had such a bad experience at her old care home where she was abused and neglected. So coming here was like a a dream. She was taken care of by everyone and they helped her with everything from food to clothes, washing and more, they all have so much compassion for the residents and also the family members. They know that things are tough for you in the time that your loved ones are there so to make accommodations to makes things as easy and possible. They have been amazing from the beginning. 10000% would recommend.
03 September 2024
My great-nan has been here for three/four weeks and was moved here due to neglect and abuse in old home. The staff were fantastic and can't fault them on anything, I've never seen such a caring home in my life as much as this one. When we needed something someone was always there to help with anything we needed. My great-nan passed early hours on Tuesday 21st August and before she passed, the carers were helping as much as possible and gave 100% of their time helping my nan in this time, all staff were fantastic even before Nan's passing. I loved how there were activities every day, so clean and could not find a bit of dust anywhere. The nurse that was on shift the night my nan passed, I like to say a massive thank you again for the help you gave that night/morning. Evan the manger (lovely lady) gave us a lot of support.. Well done to all the staff and please continue the fantastic work you do and love you give the residents.
03 September 2024
My partner's nan was admitted to the home a few weeks ago from a different care home which is now under reviews by CQC for neglect and abuse. The level of care, respect, compassion were absolutely second to none during the few weeks Nan was there before Nan passed away. From the moment you walked through the door, it was like one big family, from the cleaners through to management, always got smiles and time to talk to both residents and relatives about any worries. Even when activities were on or open days, relatives were allowed to interact and join in which I feel is fantastic. The last six days before Nan passed, all staff bent over backwards to ensure Nan was comfortable and always ensuring if we needed anything only to ask and they would sort it out. Would recommend this home to anyone who wants to go here 1000%.
03 September 2024
Well-organised, staff helpful would recommend this care home for members of your family/friends that really need the time and care and support that they would need, everyone gets well looked after. 10/10. The staff are all really lovely and friendly.
18 June 2024
My brother was in Buchan House with severe Dementia for 5 years. The Care was truly outstanding, personal care of a high standard, Social activities encouraged, and lots of fun and laughter. Always we were made welcome at any time to visit and when he was well enough to take him out for afternoons. The whole home is very clean and fragrant and tidy. Whenever there was any change in his condition we were always notified by the Nursing staff. The end-of-life care was tranquil and efficient. We will never be able to thank them enough for the care and love shown to our Brother.
29 May 2024
My wife was in Buchan House around a year and I have to say my gratitude and thanks to all the staff at the premises. Without being too biased, they looked after my wife with consideration and care. It was like one big family and was always welcomed with a smile and compassion.
03 February 2023
My mother was moved to Buchan House Care Home a few weeks ago. Her transition couldn't have gone better. She has settled so well and seems very happy. The staff have been so supportive not only to our mother but to us also. I can now rest easy with the knowledge that Mum is well looked after.
02 February 2023
My wonderful father-in-law moved into the home back in July last year, since joining Buchan House Care Home it's like one big family. Each time we visit, we leave knowing we made the best decision. The care and love all residents receive truly warms my heart, they are all treated like a family member. All the staff are always helpful, cheerful and welcoming. The home is always clean and nothing is too much trouble.
01 February 2023
There are always lots of staff present at Buchan House. They are caring towards my mother-in-law and are always friendly when we visit. It is nice to see what the 'Buchan family' have been doing on their Facebook page.
31 January 2023
So pleased our father was able to get a place at Buchan House. From the moment he arrived, the care, love and understanding shown were above and beyond. The staff are polite, caring and friendly. The rooms are clean, airy and modern. Totally recommend!
26 January 2023
I just wanted to put in writing my thanks, and those of my family, for all the care you gave my mother over the almost 2 years she was with you. Having been an independent person for so long, she didn't find it easy to move into a nursing home and she could be difficult. All the staff were very professional and competent and worked with her to give her the help she needed in the sometimes strange ways she wanted! In turn, she told me about many chats she'd had with the staff mainly on matters that interested her, like the oddities of the English language. I always found the care staff helpful to me, and ready to make adjustments if ever necessary. I was touched, when clearing her room, to receive so many offers of help, and to see the sadness of the staff when we were exchanging memories. I would recommend Buchan House without hesitation to others.
09 September 2022
My elderly friend lived at Buchan House for around two years. During that time, I found that the staff were careful, easily accessible and always caring. My friend had increasing dementia and always missed her own home, so nowhere would have made her feel happy and totally comfortable, but the facilities were ok and the staff were always caring, careful and did their best and more. I will always be grateful.
15 August 2022
The care my mother receives at Buchan House is exceptional. The staff care very much about their residents, especially their well-being and needs. The meals are very good and variable. The vibe inside the home is a jolly one with plenty of activities. I cannot give Buchan House and its staff enough praise. Thank you Buchan House!
19 July 2022
Dad was moved to Buchan House from another home after being discharged from hospital. Because I had covid and couldn't visit, the staff transferred his belongings for me and kept in daily touch regarding his progress. The staff and manager are excellent, punctual, caring and supportive and really go the extra mile. As a family, we feel reassured and confident that Dad's end of life is expertly and lovingly managed. We would recommend Buchan House to anyone needing a nursing home for their loved ones.
13 June 2022
I Can not fault Buchan house staff, they are caring and understanding of individual needs. Management are informative and keeps us updated on dad’s needs and any changes to his care package. Every staff member seems to be happy to work there is always a warm welcome
Latest Reviews for Buchan House Care Home
07 March 2025
I am very satisfied to the care and love shown to my mother, from the time she moved into the home until her death. She was shown respect, care, fun, interest and love for the ten years she lived in Buchan, until her death.
25 November 2024
Wonderful staff, everyone looks after our mum, dress her in best every time we saw her. Feed her when needed.
28 October 2024
My dad was admitted to Buchan House Care Home 24th June. He had dementia. Very well cared for by all the staff, meals were very nice, plenty of fluids. At time Dad would want to get out of bed, he was looked after so well. All the staff, being nurses or carers, looked after him first-class. My dad deteriorated with his illness and became palliative care, everybody looked after his needs. When he was near the end of his life, Nurses and carers went beyond the call of duty. All the care was given, also looked after family. Couldn't ask for anything. Everybody was excellent.
02 October 2024
My nan came into your home after abuse and neglect from her old care home. She recently passed this week but the level of care in this home is amazing. The manager and staff are lovely and treat you and the residents like family and really go out of their way. The staff were bubbly and made us feel very welcome, the care and respect my nan received was fantastic. The home is very clean, they have lovely lounge areas for families and the residents look so happy and jolly. Everyone gave us a warm welcome when we visited, even the cleaners, they were out of this world. It's like walking into a family home, you feel the love and warmth straight away. My nan was only here for a few weeks but we spent a lot of hours in the home the week she died and they all gave us 100%. Fantastic management, Top carers and staff. A big thank you for you all.
03 September 2024
Would 1000% recommend this care home, my great-nan moved here a few weeks ago from another care home which treated my great-nan badly and seeing the difference in levels of care was unbelievable. All the staff are absolutely brilliant, always smiling and having time for residents and their families. Even asking relatives if they needed anything from a drink or something to eat to having time to listen to relatives and residents for any issues.
03 September 2024
The staff were amazing. My great-grandmother had such a bad experience at her old care home where she was abused and neglected. So coming here was like a a dream. She was taken care of by everyone and they helped her with everything from food to clothes, washing and more, they all have so much compassion for the residents and also the family members. They know that things are tough for you in the time that your loved ones are there so to make accommodations to makes things as easy and possible. They have been amazing from the beginning. 10000% would recommend.
03 September 2024
My great-nan has been here for three/four weeks and was moved here due to neglect and abuse in old home. The staff were fantastic and can't fault them on anything, I've never seen such a caring home in my life as much as this one. When we needed something someone was always there to help with anything we needed. My great-nan passed early hours on Tuesday 21st August and before she passed, the carers were helping as much as possible and gave 100% of their time helping my nan in this time, all staff were fantastic even before Nan's passing. I loved how there were activities every day, so clean and could not find a bit of dust anywhere. The nurse that was on shift the night my nan passed, I like to say a massive thank you again for the help you gave that night/morning. Evan the manger (lovely lady) gave us a lot of support.. Well done to all the staff and please continue the fantastic work you do and love you give the residents.
03 September 2024
My partner's nan was admitted to the home a few weeks ago from a different care home which is now under reviews by CQC for neglect and abuse. The level of care, respect, compassion were absolutely second to none during the few weeks Nan was there before Nan passed away. From the moment you walked through the door, it was like one big family, from the cleaners through to management, always got smiles and time to talk to both residents and relatives about any worries. Even when activities were on or open days, relatives were allowed to interact and join in which I feel is fantastic. The last six days before Nan passed, all staff bent over backwards to ensure Nan was comfortable and always ensuring if we needed anything only to ask and they would sort it out. Would recommend this home to anyone who wants to go here 1000%.
03 September 2024
Well-organised, staff helpful would recommend this care home for members of your family/friends that really need the time and care and support that they would need, everyone gets well looked after. 10/10. The staff are all really lovely and friendly.
18 June 2024
My brother was in Buchan House with severe Dementia for 5 years. The Care was truly outstanding, personal care of a high standard, Social activities encouraged, and lots of fun and laughter. Always we were made welcome at any time to visit and when he was well enough to take him out for afternoons. The whole home is very clean and fragrant and tidy. Whenever there was any change in his condition we were always notified by the Nursing staff. The end-of-life care was tranquil and efficient. We will never be able to thank them enough for the care and love shown to our Brother.
29 May 2024
My wife was in Buchan House around a year and I have to say my gratitude and thanks to all the staff at the premises. Without being too biased, they looked after my wife with consideration and care. It was like one big family and was always welcomed with a smile and compassion.
03 February 2023
My mother was moved to Buchan House Care Home a few weeks ago. Her transition couldn't have gone better. She has settled so well and seems very happy. The staff have been so supportive not only to our mother but to us also. I can now rest easy with the knowledge that Mum is well looked after.
02 February 2023
My wonderful father-in-law moved into the home back in July last year, since joining Buchan House Care Home it's like one big family. Each time we visit, we leave knowing we made the best decision. The care and love all residents receive truly warms my heart, they are all treated like a family member. All the staff are always helpful, cheerful and welcoming. The home is always clean and nothing is too much trouble.
01 February 2023
There are always lots of staff present at Buchan House. They are caring towards my mother-in-law and are always friendly when we visit. It is nice to see what the 'Buchan family' have been doing on their Facebook page.
31 January 2023
So pleased our father was able to get a place at Buchan House. From the moment he arrived, the care, love and understanding shown were above and beyond. The staff are polite, caring and friendly. The rooms are clean, airy and modern. Totally recommend!
26 January 2023
I just wanted to put in writing my thanks, and those of my family, for all the care you gave my mother over the almost 2 years she was with you. Having been an independent person for so long, she didn't find it easy to move into a nursing home and she could be difficult. All the staff were very professional and competent and worked with her to give her the help she needed in the sometimes strange ways she wanted! In turn, she told me about many chats she'd had with the staff mainly on matters that interested her, like the oddities of the English language. I always found the care staff helpful to me, and ready to make adjustments if ever necessary. I was touched, when clearing her room, to receive so many offers of help, and to see the sadness of the staff when we were exchanging memories. I would recommend Buchan House without hesitation to others.
09 September 2022
My elderly friend lived at Buchan House for around two years. During that time, I found that the staff were careful, easily accessible and always caring. My friend had increasing dementia and always missed her own home, so nowhere would have made her feel happy and totally comfortable, but the facilities were ok and the staff were always caring, careful and did their best and more. I will always be grateful.
15 August 2022
The care my mother receives at Buchan House is exceptional. The staff care very much about their residents, especially their well-being and needs. The meals are very good and variable. The vibe inside the home is a jolly one with plenty of activities. I cannot give Buchan House and its staff enough praise. Thank you Buchan House!
19 July 2022
Dad was moved to Buchan House from another home after being discharged from hospital. Because I had covid and couldn't visit, the staff transferred his belongings for me and kept in daily touch regarding his progress. The staff and manager are excellent, punctual, caring and supportive and really go the extra mile. As a family, we feel reassured and confident that Dad's end of life is expertly and lovingly managed. We would recommend Buchan House to anyone needing a nursing home for their loved ones.
13 June 2022
I Can not fault Buchan house staff, they are caring and understanding of individual needs. Management are informative and keeps us updated on dad’s needs and any changes to his care package. Every staff member seems to be happy to work there is always a warm welcome