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2 Downing Close, Bottisham, Cambridge, CB25 9DD
View Full Details of Queen's CourtLatest Reviews for Queen's Court
27 November 2024
I think the staff have a really caring attitude to residents.
16 October 2024
I have given Queen's Court excellent on all counts - they are undergoing extensive renovations - hence 'good' for rooms at the moment. My mother is very well cared for - she is 104 years old - poor eyesight and hearing and memory problems. The activities have been hard to organise recently but she usually attends the day centre sessions.
02 October 2024
My mother has been a resident in Queens Court since 2017 and we have had nothing but praise for the way she has been cared for since the day she arrived. She always seems happy when we go to see her and we know they take special care of dietary needs and pay great attention if there is any weight loss.
24 September 2024
Queens Court is a well-run care home. The care staff are very good. They are welcoming and care for the residents very well. They know each resident's personality and what they need. There are almost daily activities and my mum is even going on a holiday to Skegness on the 16th of September. I would recommend this care home for anyone's loved one.
24 September 2024
My mum has gone from strength to strength in Queens Court, she looks so well compared to how she was. The care she receives is to a very good standard and I also have a great relationship with the carers which is excellent. My mum is very fussy with her food and I feel the staff do go that extra mile, to try and entice her to eat. Overall we are very happy with Queens Court and my mum is very content there.
23 September 2024
The room that has been provided is very pleasant with good en-suite and it is a light space with windows and fresh air and nice courtyard beyond. Personal belongings are safe in the room now that a key has been provided this also endures privacy. Dementia care staff are friendly especially the more permanent staff and they always appear caring and reassuring during visits. There are regular meals and snacks tea and coffee provided. There are excellent activity staff who have recently provided walks in the village several times a week on a one to one basis. Recently they have also organised a trip out to the a local museum. The delivery of medication appears to be efficient. As a relative, I am confident that my relative is safe at Queen's Court, at times there are complicated issues to sort out for my relative and staff do find the time to listen and where possible make the changes I suggest.
23 September 2024
Very caring staff genuinely have residents at heart. Lovely neighbourly feel to Queens Court as everyone is very friendly and greets all who come in to visit etc. Quality and consistency of food is a problem. I have broached this issue many times with no resolution.
20 September 2024
My husband has been a resident at Queens Court, in Osborne, for over two years. In that time has slowly deteriorated due to Alzheimer's but the care and and attention he has received has been so reassuring to me and my family. We are always made welcome, whenever we go, and included in any activities that are being held then. We celebrated our Diamond Wedding Anniversary this year and our daughter with the help of the staff and carers made it very special. The atmosphere is positive and caring with each of the residents being treated as individuals. The various social activities that are arranged for families to join in with their relatives are outstanding, Afternoon Teas, Valentine's Celebrations and joining residents for Christmas Lunch are much appreciated. Last, but not least all the staff are a joy and this makes visiting my husband so much easier knowing he is safe and sound.
20 September 2024
Staff are kind, friendly and caring and always seem to have time for the residents. There are lots of activities. The environment is homely and reassuring. If medical care is required, appropriate advice or treatment is sought promptly.
20 September 2024
My dad has been at Queens Court for over 2 years now. Can't fault Queens Court or the staff. The staff are consistent and long term which to us was a very good sign! They constantly go above and beyond to support our family and Dad, helping us mark special family events. Going above and beyond expectations. There is such a family feel with events and visits welcome to all. We are comforted that Dad is in excellent hands in a resident-centred home. Full marks from us!
26 April 2024
My mother was at Queens Court for the last 3 years of her life and was very well looked after. When she/we were choosing the home it was during COVID lockdown, but the staff helped us to get a good impression of the home via pictures, which proved realistic. For the first 18 months, my mother was in the Sandringham unit, in a lovely and quite spacious room. She had her own phone, internet connection etc. Later on, she had to be moved to Osborne (dementia) unit, where she had a smaller, but adequate, room. The staffing ratio in this unit was noticeably higher, and the level of understanding and care was excellent. Osborne unit is being significantly upgraded, with workmen replacing electrical and plumbing - but the home worked around this well. Throughout we felt that Mum was well cared for, and we were always kept informed of her wellbeing, and when she needed any additional medical care etc. Staff always knew who we were when we visited. We would happily recommend Queens Court.
25 March 2024
I find the staff generally helpful and friendly. The accommodation is good. The activities provided are generally good and enjoyable. Food is simple and of quite good standard. Management feels fairly remote. I cannot comment on the standard.
04 January 2024
My mother moved into Queen's Court recently and is very happy there. The staff have been consistently kind, caring and helpful. There are many activities for her to join in with, and her room is very comfortable. Our family are very happy to know she is being so well looked after, while also being encouraged to keep as independent as possible.
28 September 2023
This review is not for any particular time slot, but for from day one of my stepfather moving in. I always find all the staff so friendly and dedicated. You can tell that they are doing the job they are doing because they enjoy their work. Nothing is too much trouble and they are always looking to tweak what they do with residents to improve and make their lives more comfortable. I always tell my friends how excellent Queens Court is and have no hesitation in recommending the Care Home.
06 September 2023
My mother has been in the care home for six months and in that time she has experienced incredibly high-quality care. The staff are always polite and friendly, despite the fact that my mother can be quite rude to them due to her dementia. The number of staff present is very high compared to other care homes I have experienced – there is always someone on hand. There is a range of activities taking place each day which get my mother out of her room and allow her to socialise and I know that she really enjoys the activities. The care home has a really happy atmosphere and I have no worries at all about leaving my mother there as I know she’s in good hands.
04 September 2023
My mum has been in Queens Court since March. She received a lovely welcome which made me realise that I would not need to worry about Mum. The staff are outstanding. They are so caring and friendly and there is a lovely atmosphere at the home, it feels like one big family. Whenever I visit the staff give me updates on Mum. I don’t know how they know all the residents as well as they do. The manager is outstanding. She leads by example. She is so caring and understanding. Thank you all so much.
31 August 2023
I have just visited my father in Queens Court and was delighted to see how well he looked. He had gained a little weight and was bright in mood and keen to get into the fresh air. The staff were very helpful in helping prepare for his trip out, locating his dentures and a nice shirt. Later when we returned management spent time talking to myself and my father about what was on offer for his entertainment and offered the possibility of theatre or cinema trips which excited my father. He also played the game Connect Four and beat me four times! The only room for improvement was ensuring that his belongings were checked daily as things went missing easily despite (usually) being given name tags. He also needed some support with ensuring the TV in his room was programmed for one particular channel and he had a radio which had been in for repair longterm. He hoped to get more exercise so I was delighted to get an exercise form to complete in preparation for this.
29 August 2023
From the moment you walk in through the door, there is welcome everywhere. We have had lunch twice with my stepfather as it has been his birthday. Only one word is needed - wonderful! Your staff are incredible. My sister and our family are so so grateful. Thank you!
11 August 2023
My father-in-law made a surprise decision in September 2022. He decided that he could no longer cope with independent living. Within a week, Queen's Court found a room for him and he moved in. He felt at home almost immediately, taking part in all the activities and responding to the kindness extended to him by all the staff and management. On the occasions that we have taken him out for social or health visits he has always told us on his return that it is good to be home. The staff are always friendly and helpful whenever we visit or telephone. Without doubt, we chose the right place for my father-in-law when we had to make what was a very difficult decision.
09 August 2023
Overall Queen’s Court provides very good care for my mother who has been a resident for five years. Employed staff are excellent, know Mum well and are therefore able to predict her daily needs. My one criticism would be the main meal of the day when too much is given to Mum to eat. A portion half the size would be sufficient, making eating easier and saving Queen's Court money. More use of the minibus for outings would also be nice, possibly to an Abbey where family could meet and help with patients. although I realise this is tricky with those who are wheelchair-bound. These are minor criticisms and overall I am very pleased with the care.
Latest Reviews for Queen's Court
27 November 2024
I think the staff have a really caring attitude to residents.
16 October 2024
I have given Queen's Court excellent on all counts - they are undergoing extensive renovations - hence 'good' for rooms at the moment. My mother is very well cared for - she is 104 years old - poor eyesight and hearing and memory problems. The activities have been hard to organise recently but she usually attends the day centre sessions.
02 October 2024
My mother has been a resident in Queens Court since 2017 and we have had nothing but praise for the way she has been cared for since the day she arrived. She always seems happy when we go to see her and we know they take special care of dietary needs and pay great attention if there is any weight loss.
24 September 2024
Queens Court is a well-run care home. The care staff are very good. They are welcoming and care for the residents very well. They know each resident's personality and what they need. There are almost daily activities and my mum is even going on a holiday to Skegness on the 16th of September. I would recommend this care home for anyone's loved one.
24 September 2024
My mum has gone from strength to strength in Queens Court, she looks so well compared to how she was. The care she receives is to a very good standard and I also have a great relationship with the carers which is excellent. My mum is very fussy with her food and I feel the staff do go that extra mile, to try and entice her to eat. Overall we are very happy with Queens Court and my mum is very content there.
23 September 2024
The room that has been provided is very pleasant with good en-suite and it is a light space with windows and fresh air and nice courtyard beyond. Personal belongings are safe in the room now that a key has been provided this also endures privacy. Dementia care staff are friendly especially the more permanent staff and they always appear caring and reassuring during visits. There are regular meals and snacks tea and coffee provided. There are excellent activity staff who have recently provided walks in the village several times a week on a one to one basis. Recently they have also organised a trip out to the a local museum. The delivery of medication appears to be efficient. As a relative, I am confident that my relative is safe at Queen's Court, at times there are complicated issues to sort out for my relative and staff do find the time to listen and where possible make the changes I suggest.
23 September 2024
Very caring staff genuinely have residents at heart. Lovely neighbourly feel to Queens Court as everyone is very friendly and greets all who come in to visit etc. Quality and consistency of food is a problem. I have broached this issue many times with no resolution.
20 September 2024
My husband has been a resident at Queens Court, in Osborne, for over two years. In that time has slowly deteriorated due to Alzheimer's but the care and and attention he has received has been so reassuring to me and my family. We are always made welcome, whenever we go, and included in any activities that are being held then. We celebrated our Diamond Wedding Anniversary this year and our daughter with the help of the staff and carers made it very special. The atmosphere is positive and caring with each of the residents being treated as individuals. The various social activities that are arranged for families to join in with their relatives are outstanding, Afternoon Teas, Valentine's Celebrations and joining residents for Christmas Lunch are much appreciated. Last, but not least all the staff are a joy and this makes visiting my husband so much easier knowing he is safe and sound.
20 September 2024
Staff are kind, friendly and caring and always seem to have time for the residents. There are lots of activities. The environment is homely and reassuring. If medical care is required, appropriate advice or treatment is sought promptly.
20 September 2024
My dad has been at Queens Court for over 2 years now. Can't fault Queens Court or the staff. The staff are consistent and long term which to us was a very good sign! They constantly go above and beyond to support our family and Dad, helping us mark special family events. Going above and beyond expectations. There is such a family feel with events and visits welcome to all. We are comforted that Dad is in excellent hands in a resident-centred home. Full marks from us!
26 April 2024
My mother was at Queens Court for the last 3 years of her life and was very well looked after. When she/we were choosing the home it was during COVID lockdown, but the staff helped us to get a good impression of the home via pictures, which proved realistic. For the first 18 months, my mother was in the Sandringham unit, in a lovely and quite spacious room. She had her own phone, internet connection etc. Later on, she had to be moved to Osborne (dementia) unit, where she had a smaller, but adequate, room. The staffing ratio in this unit was noticeably higher, and the level of understanding and care was excellent. Osborne unit is being significantly upgraded, with workmen replacing electrical and plumbing - but the home worked around this well. Throughout we felt that Mum was well cared for, and we were always kept informed of her wellbeing, and when she needed any additional medical care etc. Staff always knew who we were when we visited. We would happily recommend Queens Court.
25 March 2024
I find the staff generally helpful and friendly. The accommodation is good. The activities provided are generally good and enjoyable. Food is simple and of quite good standard. Management feels fairly remote. I cannot comment on the standard.
04 January 2024
My mother moved into Queen's Court recently and is very happy there. The staff have been consistently kind, caring and helpful. There are many activities for her to join in with, and her room is very comfortable. Our family are very happy to know she is being so well looked after, while also being encouraged to keep as independent as possible.
28 September 2023
This review is not for any particular time slot, but for from day one of my stepfather moving in. I always find all the staff so friendly and dedicated. You can tell that they are doing the job they are doing because they enjoy their work. Nothing is too much trouble and they are always looking to tweak what they do with residents to improve and make their lives more comfortable. I always tell my friends how excellent Queens Court is and have no hesitation in recommending the Care Home.
06 September 2023
My mother has been in the care home for six months and in that time she has experienced incredibly high-quality care. The staff are always polite and friendly, despite the fact that my mother can be quite rude to them due to her dementia. The number of staff present is very high compared to other care homes I have experienced – there is always someone on hand. There is a range of activities taking place each day which get my mother out of her room and allow her to socialise and I know that she really enjoys the activities. The care home has a really happy atmosphere and I have no worries at all about leaving my mother there as I know she’s in good hands.
04 September 2023
My mum has been in Queens Court since March. She received a lovely welcome which made me realise that I would not need to worry about Mum. The staff are outstanding. They are so caring and friendly and there is a lovely atmosphere at the home, it feels like one big family. Whenever I visit the staff give me updates on Mum. I don’t know how they know all the residents as well as they do. The manager is outstanding. She leads by example. She is so caring and understanding. Thank you all so much.
31 August 2023
I have just visited my father in Queens Court and was delighted to see how well he looked. He had gained a little weight and was bright in mood and keen to get into the fresh air. The staff were very helpful in helping prepare for his trip out, locating his dentures and a nice shirt. Later when we returned management spent time talking to myself and my father about what was on offer for his entertainment and offered the possibility of theatre or cinema trips which excited my father. He also played the game Connect Four and beat me four times! The only room for improvement was ensuring that his belongings were checked daily as things went missing easily despite (usually) being given name tags. He also needed some support with ensuring the TV in his room was programmed for one particular channel and he had a radio which had been in for repair longterm. He hoped to get more exercise so I was delighted to get an exercise form to complete in preparation for this.
29 August 2023
From the moment you walk in through the door, there is welcome everywhere. We have had lunch twice with my stepfather as it has been his birthday. Only one word is needed - wonderful! Your staff are incredible. My sister and our family are so so grateful. Thank you!
11 August 2023
My father-in-law made a surprise decision in September 2022. He decided that he could no longer cope with independent living. Within a week, Queen's Court found a room for him and he moved in. He felt at home almost immediately, taking part in all the activities and responding to the kindness extended to him by all the staff and management. On the occasions that we have taken him out for social or health visits he has always told us on his return that it is good to be home. The staff are always friendly and helpful whenever we visit or telephone. Without doubt, we chose the right place for my father-in-law when we had to make what was a very difficult decision.
09 August 2023
Overall Queen’s Court provides very good care for my mother who has been a resident for five years. Employed staff are excellent, know Mum well and are therefore able to predict her daily needs. My one criticism would be the main meal of the day when too much is given to Mum to eat. A portion half the size would be sufficient, making eating easier and saving Queen's Court money. More use of the minibus for outings would also be nice, possibly to an Abbey where family could meet and help with patients. although I realise this is tricky with those who are wheelchair-bound. These are minor criticisms and overall I am very pleased with the care.