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Brooke Gardens, Brooke, Norwich, NR15 1JH
View Full Details of Brooke HouseLatest Reviews for Brooke House
28 January 2025
Both my parents have been residents at Brooke House since January 2021. They prefer to spend time away from the main areas and enjoy having their meals together, in private, which the staff are very happy to facilitate. I have always been informed promptly of any medical concerns and the appropriate action has been taken. With the idyllic, rural setting of Brooke House, it is possible to observe and, on fine days, communicate with nature within the grounds. This means a lot to my parents as they have always loved the countryside.
28 January 2025
My nan/mum had been in the care home for twenty months. She had previously been a different home but Brooke House is, by far, the better home by a mile. This goes down to the standard off the home to the food, activities and the very friendly carers. Brooke House really took care of my nan like she was their family, true care and empathy for her. I can't thank the lovely management and staff enough for everything they have done and will always be truly grateful.
11 October 2024
Brooke House has looked after my mum for the last two years and all the staff there have done an excellent job of caring for her as her physical and mental capabilities have declined. They have adapted the level of care accordingly and always made sure Mum was safe and supported. They are really kind and dedicated. The number and variety of activities and entertainment provided seem to have increased over the last months which Mum really appreciates. We reviewed a really detailed and accurate care plan with the management recently and feel confident that all her medical needs are being met.
05 June 2024
Wonderful welcome, easy to engage with the staff and ask any questions. Feel part of the family already only after a few difficult days. Thank you so much.
05 March 2024
Visiting Brooke House is always a happy experience. Mum loves living there and tells me you only have to mention something and it appears. Staff are all so patient and kind. Activities are good and Mum enjoys them. After a period of management change, we are relieved to see a great manager in place now. Thanks Brooke - we know Mum is in good hands.
24 February 2024
The welcome into the home is always warm and welcoming. Staff are always courteous. As a blind person, when my husband visits his sister (in the dementia unit), we would appreciate members of staff announcing their names and designated roles on meeting, until he was familiar with the voices! The home is always warm and bright and very clean. With residents varying degrees of Alzheimer's/dementia, it is difficult to engage in activities but this does appear to be, in our opinion, somewhat patchy. Dining areas are superb, with attention to detail, beautiful crockery, cutlery, napkins and fresh flowers on every table.
15 January 2024
My wife has been a resident of Brooke House for 18 months. She is cared for and loved by the staff and has a big smile for them, which means a lot to me. They care and attention to the needs of the residents is second to none. The house is kept to a very high standard by the domestic staff and the meals are prepared well with a good range of menus. I have observed (and taken part) in the activities provided by the activity coordinators which add greatly to the lives of those living here.
08 January 2024
The staff have all contributed to making the recent move to the home as positive experience as possible for both my parents. The parent staying has been well cared for and has seemed to have relaxed and settled in the new surroundings. The parent visiting has been treated with kindness and consideration.
13 December 2023
Brooke House is amazing! The staff are really friendly and look after Mum exceptionally well! As a family, we are always made to feel welcome and included. Dad is always welcome to have dinner with Mum and we are always treated to a slice of homemade cake in the afternoons! The activities arranged for the residents are great and include trips to the seaside! Thank you to all the staff.
08 December 2023
My experience of Brooke House is a positive one. My father has been shown kindness, compassion and respect from all staff - manager, carers, ancillary staff. Communication with us, his family, is strong and any request/question we have is answered swiftly and fully. We are made welcome whenever we visit and never have the feeling that anything is put on for us for 'show'. When we visit, we can see that all residents are treated with the same care and patience as my father. The home has a warm and welcoming atmosphere and clearly, a strong emphasis has been put on making it homely and not clinical. Nor does it have an institutional feel. The food is of a very high quality. Choosing a home for my father was not easy and we are now quite confident that we chose the right home for him. The culture of Brooke House is to ensure residents continue to live their lives with dignity, which is equally important as any other aspect of their care - if not more so.
29 September 2023
Brooke House staff were fantastic looking after Dad he was looked after with care and respect not just his physical needs but also his psychological and social needs. The home was always clean and smelt nice and the food passed Dad's very critical pallet. Thanks for looking after Dad so well.
27 September 2023
My father went to Brooke House Care Home after a spell in hospital in June. He has physically improved since being in the home but his mental capacity has deteriorated. The staff and support he gets are very good and he is happy to be there. The home is lovely with a wonderful garden and surrounding countryside. As my father says, "I am in the perfect place for a retired farmer". We are very pleased with our choice of home for our father.
19 September 2023
I moved my mum to Brooke House around May after the care home she was in failed to care for her, this was the best decision I have ever made. From day one, I was so impressed by the home, the furnishings and the garden. My mum has excelled in every way possible and that's all thanks to such a wonderful team. The management team are amazing, their warmth, kindness and understanding. They really listen and care about what I am saying. The care that my mum has received has been nothing but love, support, understanding and friendship from the carers. The home is beautiful. It feels so homely and is always so clean and well-kept. The food is amazing, nothing is too much trouble and all the staff go above and beyond to make it such a happy place to be. I cannot thank you all enough for everything that you are doing for my mum. I know she is so happy here and she loves it.
25 May 2023
My mother receives excellent care at Brooke House. All the staff are very kind and caring. They are patient and always treat Mum with respect. The house is set in a wonderful location and the facilities are very good.
18 May 2023
Brooke staff are professional, caring and considerate and that applies to everyone, whatever their job. Since being at Brooke my partner has received extreme kindness and help for which I thank them all.
23 February 2023
Since the appointment of the new manager, the whole atmosphere has improved dramatically, including proper recording of visitors entering and leaving. I do feel that more could be done by way of mental stimulus for residents capable of benefitting from it.
22 February 2023
I can't praise the staff more - mum is very happy and well cared for. There is such a warm welcome and lovely happy atmosphere in her unit. The lounge is a lovely sunny room and her bedroom is always very comfortable and clean.
22 February 2023
Have always found staff to be very caring and feel happy to leave my mother after a visit knowing she is being looked after.
20 January 2023
I always find my father well cared for. He seems to be happy and I am pleased that there are various activities and entertainments that keep the residents entertained. My only real concerns are that sometimes other residents come into his room. One other concern is that sometimes his things have gone missing and we have been unable to find them. Overall I am very pleased with the care my father receives.
27 June 2022
I am 93 years old. I have lived at Brooke House for more than seven years. For all of that time, I have been looked after extremely well and I am very content with the care I received. Brooke House is a happy place and the staff are outstanding.
Latest Reviews for Brooke House
28 January 2025
Both my parents have been residents at Brooke House since January 2021. They prefer to spend time away from the main areas and enjoy having their meals together, in private, which the staff are very happy to facilitate. I have always been informed promptly of any medical concerns and the appropriate action has been taken. With the idyllic, rural setting of Brooke House, it is possible to observe and, on fine days, communicate with nature within the grounds. This means a lot to my parents as they have always loved the countryside.
28 January 2025
My nan/mum had been in the care home for twenty months. She had previously been a different home but Brooke House is, by far, the better home by a mile. This goes down to the standard off the home to the food, activities and the very friendly carers. Brooke House really took care of my nan like she was their family, true care and empathy for her. I can't thank the lovely management and staff enough for everything they have done and will always be truly grateful.
11 October 2024
Brooke House has looked after my mum for the last two years and all the staff there have done an excellent job of caring for her as her physical and mental capabilities have declined. They have adapted the level of care accordingly and always made sure Mum was safe and supported. They are really kind and dedicated. The number and variety of activities and entertainment provided seem to have increased over the last months which Mum really appreciates. We reviewed a really detailed and accurate care plan with the management recently and feel confident that all her medical needs are being met.
05 June 2024
Wonderful welcome, easy to engage with the staff and ask any questions. Feel part of the family already only after a few difficult days. Thank you so much.
05 March 2024
Visiting Brooke House is always a happy experience. Mum loves living there and tells me you only have to mention something and it appears. Staff are all so patient and kind. Activities are good and Mum enjoys them. After a period of management change, we are relieved to see a great manager in place now. Thanks Brooke - we know Mum is in good hands.
24 February 2024
The welcome into the home is always warm and welcoming. Staff are always courteous. As a blind person, when my husband visits his sister (in the dementia unit), we would appreciate members of staff announcing their names and designated roles on meeting, until he was familiar with the voices! The home is always warm and bright and very clean. With residents varying degrees of Alzheimer's/dementia, it is difficult to engage in activities but this does appear to be, in our opinion, somewhat patchy. Dining areas are superb, with attention to detail, beautiful crockery, cutlery, napkins and fresh flowers on every table.
15 January 2024
My wife has been a resident of Brooke House for 18 months. She is cared for and loved by the staff and has a big smile for them, which means a lot to me. They care and attention to the needs of the residents is second to none. The house is kept to a very high standard by the domestic staff and the meals are prepared well with a good range of menus. I have observed (and taken part) in the activities provided by the activity coordinators which add greatly to the lives of those living here.
08 January 2024
The staff have all contributed to making the recent move to the home as positive experience as possible for both my parents. The parent staying has been well cared for and has seemed to have relaxed and settled in the new surroundings. The parent visiting has been treated with kindness and consideration.
13 December 2023
Brooke House is amazing! The staff are really friendly and look after Mum exceptionally well! As a family, we are always made to feel welcome and included. Dad is always welcome to have dinner with Mum and we are always treated to a slice of homemade cake in the afternoons! The activities arranged for the residents are great and include trips to the seaside! Thank you to all the staff.
08 December 2023
My experience of Brooke House is a positive one. My father has been shown kindness, compassion and respect from all staff - manager, carers, ancillary staff. Communication with us, his family, is strong and any request/question we have is answered swiftly and fully. We are made welcome whenever we visit and never have the feeling that anything is put on for us for 'show'. When we visit, we can see that all residents are treated with the same care and patience as my father. The home has a warm and welcoming atmosphere and clearly, a strong emphasis has been put on making it homely and not clinical. Nor does it have an institutional feel. The food is of a very high quality. Choosing a home for my father was not easy and we are now quite confident that we chose the right home for him. The culture of Brooke House is to ensure residents continue to live their lives with dignity, which is equally important as any other aspect of their care - if not more so.
29 September 2023
Brooke House staff were fantastic looking after Dad he was looked after with care and respect not just his physical needs but also his psychological and social needs. The home was always clean and smelt nice and the food passed Dad's very critical pallet. Thanks for looking after Dad so well.
27 September 2023
My father went to Brooke House Care Home after a spell in hospital in June. He has physically improved since being in the home but his mental capacity has deteriorated. The staff and support he gets are very good and he is happy to be there. The home is lovely with a wonderful garden and surrounding countryside. As my father says, "I am in the perfect place for a retired farmer". We are very pleased with our choice of home for our father.
19 September 2023
I moved my mum to Brooke House around May after the care home she was in failed to care for her, this was the best decision I have ever made. From day one, I was so impressed by the home, the furnishings and the garden. My mum has excelled in every way possible and that's all thanks to such a wonderful team. The management team are amazing, their warmth, kindness and understanding. They really listen and care about what I am saying. The care that my mum has received has been nothing but love, support, understanding and friendship from the carers. The home is beautiful. It feels so homely and is always so clean and well-kept. The food is amazing, nothing is too much trouble and all the staff go above and beyond to make it such a happy place to be. I cannot thank you all enough for everything that you are doing for my mum. I know she is so happy here and she loves it.
25 May 2023
My mother receives excellent care at Brooke House. All the staff are very kind and caring. They are patient and always treat Mum with respect. The house is set in a wonderful location and the facilities are very good.
18 May 2023
Brooke staff are professional, caring and considerate and that applies to everyone, whatever their job. Since being at Brooke my partner has received extreme kindness and help for which I thank them all.
23 February 2023
Since the appointment of the new manager, the whole atmosphere has improved dramatically, including proper recording of visitors entering and leaving. I do feel that more could be done by way of mental stimulus for residents capable of benefitting from it.
22 February 2023
I can't praise the staff more - mum is very happy and well cared for. There is such a warm welcome and lovely happy atmosphere in her unit. The lounge is a lovely sunny room and her bedroom is always very comfortable and clean.
22 February 2023
Have always found staff to be very caring and feel happy to leave my mother after a visit knowing she is being looked after.
20 January 2023
I always find my father well cared for. He seems to be happy and I am pleased that there are various activities and entertainments that keep the residents entertained. My only real concerns are that sometimes other residents come into his room. One other concern is that sometimes his things have gone missing and we have been unable to find them. Overall I am very pleased with the care my father receives.
27 June 2022
I am 93 years old. I have lived at Brooke House for more than seven years. For all of that time, I have been looked after extremely well and I am very content with the care I received. Brooke House is a happy place and the staff are outstanding.