Submit a Review for Ellacombe
Ella Road, Thorpe Hamlet, Norwich, NR1 4BP
View Full Details of EllacombeLatest Reviews for Ellacombe
08 April 2025
My parents have been residents at Ellacombe for 3 plus years now. during that time they have been very well looked after and there needs are met both in a professional and humane manner. I am kept informed of any issues that arrive very promptly. Also as a regular visitor I am made to feel most welcome, staff and management are both kind, friendly and informative.
08 April 2025
Our family have found Ellacombe to provide a very safe and relaxed environment in which we are able to visit our mother/grandmother.
10 May 2024
The staff were professional and helpful and looked after my wife very well.
08 May 2024
My mother was a resident from November 22 until her death there in December 23. During her time there she was treated with complete dignity and kindness. She was happy and was involved in all activities. During her last week there before she died she was treated professionally and with compassion. She passed away there on December 25th 2023. The staff were excellent and helpful during this time. They could not be faulted.
18 April 2024
Mum received excellent care from the staff, carers, cleaners, etc at Ellacombe. Her room was always clean and fresh. Meals always looked delicious and drinks were being provided throughout the day. Loved the communal areas, where all the residents ate and enjoyed various activities. Mum was always encouraged out of her room, unless unwell. The staff always kept me well informed on any concerns, whether a fall, infection or appointments. A truly wonderful home. Highly recommend.
03 April 2024
Ellacombe is a friendly and caring care home. Staff are always cheerful, approachable and helpful. Nothing is too much trouble. Ellacombe is kept clean. The residents' rooms are nice and all communal areas are bright and spacious. The activities and events organised for residents are excellent, but in my opinion, more day to day activities would be beneficial and good stimulation for residents to help with boredom.
27 March 2024
Ellacombe have cared for my mother for the last 4 years, with great patience, integrity, sensitivity, compassion and good humour, including through the pandemic. It is great to see now them making use of the greater freedoms once more to enrich the lives of the people they care for. As well as looking after my Mum, they are absolutely tremendous in their empathy, understanding and kindness to my Dad (who must be their most regular visitor!) and us as a family generally as we all try to support Mum.
15 September 2023
I have visited at least twelve care homes over the years for family and friends. Ellacombe is the best one I have visited. I would be very happy, if my sister has to be in a care home, which I do think, this would be best for her, that she would spend the rest of her life in Ellacombe Ella Road Norwich.
13 September 2023
Mum is very well looked after. The staff are friendly and professional. Ellacombe is a bright and cheerful environment. We are very pleased that we chose Ellacombe and Mum has settled in very quickly. They have met her medical needs promptly and with care. Thank you.
13 September 2023
The carers seem to like Mum quite a lot and she thinks highly of them also she does have difficulty in understanding some of the accents though. Our earlier concerns regarding the menus offered appear to have been addressed, Mum has not complained about spicy food for some time now.
19 July 2023
Overall, the care home is good. Although, some of the newer staff perhaps need a little further training in understanding the individual needs of residents, as they are individuals and cannot be treated all the same. Saying that, the staff levels have improved recently, which is good.
11 July 2023
When my mother-in-law first came to Ellacombe, we were happy with how they helped her to settle at the time, which was extremely difficult for her as well as us. We were, unfortunately, not given all the necessary information on how things were run at the home and that took several months to work out. Management is a very poor point of the home. Although my mother-in-law seemed happy, I have to say as she declined with her Alzheimer's, help with things like dressing appropriately to go out and washing regularly lacked. Not to mention the constant phone calls from carers' personal mobiles, with her in tears wanting us to come and see her or them saying 'are you coming to visit she wants to see you'. This was extremely upsetting, for us as well as her, and even after we had repeatedly requested no phone calls, due to the distress it caused. This along with the making us feel guilty if we did not take her out on visits to the home for both family and friends and telling her she was going out without consulting the visitor, once again upsetting both parties. The constant sight of staff on their mobiles was also not a welcome sight. I have to say though that thankfully a handful of staff were extremely attentive and I am sorry to leave them, as I am sure she is. But, a handful is not enough to run a home.
23 June 2023
My mum came to Ellacombe on the 7th of March on discharge from hospital. Since then, her physical and mental wellbeing have improved greatly. The home is very clean and bright. She has a comfortable room and there are lots of areas where residents can find peace or activities as befit their mood. The staff are great, very caring and accommodating. Mum has enjoyed joining in with the organised activities such as baking cakes, bingo, trips out to church or the park, celebrations (e.g. the coronation celebration), coffee mornings and pamper days. We agonised about Mum's move into a care home, but she has settled very well at Ellacombe. We, her family, are warmly welcomed. Communication is good and if we mention any health or other concerns they are quickly acted upon. Mum enjoys the food. The home appears to be well staffed and the staff are very attentive to her needs. Her family is happy in the knowledge that she is safe and well cared for.
24 May 2023
There have been occasions when her bed has not been made, and even her laundry has not come back, this isn't right but these instances are rare. The home is well run and the staff are friendly. My wife never complains she has the knack of getting on with everyone and as a result the staff are kind to her and she is well-liked by them all. My wife is happy at Ellacombe and this is so important.
08 November 2022
My mum enjoyed her short break with you, 4 days. The staff made her very welcome. She enjoyed the food. It was nice for me to get a call from management to say that she had settled in well.
07 November 2022
Lovely bedroom, home and staff. The food was nice and I was offered drinks regularly. I made friends with some of the residents. I enjoyed my shower.
17 January 2022
My mother spent six weeks in Ellacombe for respite care. I cannot speak highly enough of the staff and care she received. We felt constantly reassured she was safe and well cared for whilst we had some respite. We will definitely use Ellacombe again.
07 October 2021
My dad went into Ellacombe for two weeks respite, and we were extremely happy with the care he received. All staff were very caring and friendly. It was a pleasure to visit him there and see for ourselves how kind and efficient the staff were.
03 June 2021
Both my sister and brother-in-law have been residents at Ellacombe for over three years. During this period of time, their mental and physical well being are constantly monitored and addressed involving myself. I find the consistency of teamwork has been good, which reflects upon the ongoing high standards of care. During recent times, the Coronavirus has been challenging to the service and the changing needs have been met and managed well. My relatives are comfortable and Ellacombe, and I am grateful for all that is being done for them.
01 June 2021
My mum has been living in Ellacombe for nearly a year now. A very difficult time my mum and I with awful dementia. The manager and all the staff have helped us get through the tough time being totally professional, caring and approachable. Importantly, ensuring their residents are looked after as individuals. Always positive with smiles on their faces even while we have all been through the hard times of Covid. The atmosphere suits whatever my mum fancies being involved in, from singing, dancing to a quiet time watching the birds in the sunshine. It helps my family and I to know she is safe, looked after by caring staff who have become her friends.
Latest Reviews for Ellacombe
08 April 2025
My parents have been residents at Ellacombe for 3 plus years now. during that time they have been very well looked after and there needs are met both in a professional and humane manner. I am kept informed of any issues that arrive very promptly. Also as a regular visitor I am made to feel most welcome, staff and management are both kind, friendly and informative.
08 April 2025
Our family have found Ellacombe to provide a very safe and relaxed environment in which we are able to visit our mother/grandmother.
10 May 2024
The staff were professional and helpful and looked after my wife very well.
08 May 2024
My mother was a resident from November 22 until her death there in December 23. During her time there she was treated with complete dignity and kindness. She was happy and was involved in all activities. During her last week there before she died she was treated professionally and with compassion. She passed away there on December 25th 2023. The staff were excellent and helpful during this time. They could not be faulted.
18 April 2024
Mum received excellent care from the staff, carers, cleaners, etc at Ellacombe. Her room was always clean and fresh. Meals always looked delicious and drinks were being provided throughout the day. Loved the communal areas, where all the residents ate and enjoyed various activities. Mum was always encouraged out of her room, unless unwell. The staff always kept me well informed on any concerns, whether a fall, infection or appointments. A truly wonderful home. Highly recommend.
03 April 2024
Ellacombe is a friendly and caring care home. Staff are always cheerful, approachable and helpful. Nothing is too much trouble. Ellacombe is kept clean. The residents' rooms are nice and all communal areas are bright and spacious. The activities and events organised for residents are excellent, but in my opinion, more day to day activities would be beneficial and good stimulation for residents to help with boredom.
27 March 2024
Ellacombe have cared for my mother for the last 4 years, with great patience, integrity, sensitivity, compassion and good humour, including through the pandemic. It is great to see now them making use of the greater freedoms once more to enrich the lives of the people they care for. As well as looking after my Mum, they are absolutely tremendous in their empathy, understanding and kindness to my Dad (who must be their most regular visitor!) and us as a family generally as we all try to support Mum.
15 September 2023
I have visited at least twelve care homes over the years for family and friends. Ellacombe is the best one I have visited. I would be very happy, if my sister has to be in a care home, which I do think, this would be best for her, that she would spend the rest of her life in Ellacombe Ella Road Norwich.
13 September 2023
Mum is very well looked after. The staff are friendly and professional. Ellacombe is a bright and cheerful environment. We are very pleased that we chose Ellacombe and Mum has settled in very quickly. They have met her medical needs promptly and with care. Thank you.
13 September 2023
The carers seem to like Mum quite a lot and she thinks highly of them also she does have difficulty in understanding some of the accents though. Our earlier concerns regarding the menus offered appear to have been addressed, Mum has not complained about spicy food for some time now.
19 July 2023
Overall, the care home is good. Although, some of the newer staff perhaps need a little further training in understanding the individual needs of residents, as they are individuals and cannot be treated all the same. Saying that, the staff levels have improved recently, which is good.
11 July 2023
When my mother-in-law first came to Ellacombe, we were happy with how they helped her to settle at the time, which was extremely difficult for her as well as us. We were, unfortunately, not given all the necessary information on how things were run at the home and that took several months to work out. Management is a very poor point of the home. Although my mother-in-law seemed happy, I have to say as she declined with her Alzheimer's, help with things like dressing appropriately to go out and washing regularly lacked. Not to mention the constant phone calls from carers' personal mobiles, with her in tears wanting us to come and see her or them saying 'are you coming to visit she wants to see you'. This was extremely upsetting, for us as well as her, and even after we had repeatedly requested no phone calls, due to the distress it caused. This along with the making us feel guilty if we did not take her out on visits to the home for both family and friends and telling her she was going out without consulting the visitor, once again upsetting both parties. The constant sight of staff on their mobiles was also not a welcome sight. I have to say though that thankfully a handful of staff were extremely attentive and I am sorry to leave them, as I am sure she is. But, a handful is not enough to run a home.
23 June 2023
My mum came to Ellacombe on the 7th of March on discharge from hospital. Since then, her physical and mental wellbeing have improved greatly. The home is very clean and bright. She has a comfortable room and there are lots of areas where residents can find peace or activities as befit their mood. The staff are great, very caring and accommodating. Mum has enjoyed joining in with the organised activities such as baking cakes, bingo, trips out to church or the park, celebrations (e.g. the coronation celebration), coffee mornings and pamper days. We agonised about Mum's move into a care home, but she has settled very well at Ellacombe. We, her family, are warmly welcomed. Communication is good and if we mention any health or other concerns they are quickly acted upon. Mum enjoys the food. The home appears to be well staffed and the staff are very attentive to her needs. Her family is happy in the knowledge that she is safe and well cared for.
24 May 2023
There have been occasions when her bed has not been made, and even her laundry has not come back, this isn't right but these instances are rare. The home is well run and the staff are friendly. My wife never complains she has the knack of getting on with everyone and as a result the staff are kind to her and she is well-liked by them all. My wife is happy at Ellacombe and this is so important.
08 November 2022
My mum enjoyed her short break with you, 4 days. The staff made her very welcome. She enjoyed the food. It was nice for me to get a call from management to say that she had settled in well.
07 November 2022
Lovely bedroom, home and staff. The food was nice and I was offered drinks regularly. I made friends with some of the residents. I enjoyed my shower.
17 January 2022
My mother spent six weeks in Ellacombe for respite care. I cannot speak highly enough of the staff and care she received. We felt constantly reassured she was safe and well cared for whilst we had some respite. We will definitely use Ellacombe again.
07 October 2021
My dad went into Ellacombe for two weeks respite, and we were extremely happy with the care he received. All staff were very caring and friendly. It was a pleasure to visit him there and see for ourselves how kind and efficient the staff were.
03 June 2021
Both my sister and brother-in-law have been residents at Ellacombe for over three years. During this period of time, their mental and physical well being are constantly monitored and addressed involving myself. I find the consistency of teamwork has been good, which reflects upon the ongoing high standards of care. During recent times, the Coronavirus has been challenging to the service and the changing needs have been met and managed well. My relatives are comfortable and Ellacombe, and I am grateful for all that is being done for them.
01 June 2021
My mum has been living in Ellacombe for nearly a year now. A very difficult time my mum and I with awful dementia. The manager and all the staff have helped us get through the tough time being totally professional, caring and approachable. Importantly, ensuring their residents are looked after as individuals. Always positive with smiles on their faces even while we have all been through the hard times of Covid. The atmosphere suits whatever my mum fancies being involved in, from singing, dancing to a quiet time watching the birds in the sunshine. It helps my family and I to know she is safe, looked after by caring staff who have become her friends.