Submit a Review for St Leonards Court
6 St Leonards Street, Mundford, Thetford, IP26 5HG
View Full Details of St Leonards CourtLatest Reviews for St Leonards Court
14 March 2024
Friendly, helpful and caring staff. I am invariably informed promptly of any issues/concerns affecting my wife, and always made to feel welcome when visiting the home. Whilst cheaper homes are available, I am comfortable and content with the excellent care provided at St Leonards Court and prepared to pay a modest premium in order for this to continue. Overall, pleased and satisfied with the service provided.
06 February 2024
I found this care home very friendly, and the care my mother receives is excellent. I have been unable to visit very often due to cancer treatment, so they keep me updated on events and any treatments my mum might need. They are extremely caring and professional. Mum's enjoying it too.
31 January 2024
Welcoming and friendly. It is a happy atmosphere, and the staff are very caring to all residents. An excellent programme of activities and says much that the volunteers who come in, especially those who provide musical entertainment - are happy to come in on a regular basis.
31 January 2024
My husband is at St Leonards for respite and is so happy. He has settled in and is enjoying his stay. The managers and care staff couldn't be more helpful.
26 January 2024
The staff do a brilliant job but need a few more staff as sometimes there's only one staff on at one time. The meals they get are very good, but I do think they need more drinks in a day than what they are getting. One big disappointment is the garden; it needs a lot of work doing to it, and the fencing wants redoing.
13 November 2023
My dad is very happy here, the food is very good and plentiful. The staff are friendly and caring and do their very best for my dad and all the other residents. The staff listen to any concerns raised and show a genuine interest. The activities coordinator is very good and also does a hair dressing service as well as hand and nails being washed, cut and painted. They all do a fantastic job under pressure, as sometimes staffing levels can be low and challenging.
25 October 2023
The staff are friendly and caring despite working in a difficult career. The staff turnover is worrying and I'm concerned that results in a lack of understanding of individuals' needs.
05 October 2023
Lovely afternoon spending time with my auntie. Lovely, friendly staff, well-looked after residents.
04 October 2023
The staff are super friendly and very kind and caring to the residents and visitors. I am always made welcome when I come to visit. The residents are well looked after and someone is always around if you need to ask about anything.
11 July 2023
My husband is very happy here. Good food. Likes joining in with the activities. Staff are very good.
21 February 2023
My partner has been very well looked after during his respite stay (now two months). The staff are so caring, they are wonderful. He seems content to be there and I hope it will become permanent.
30 January 2023
My uncle has been a resident at St Leonards Court for three and a half years. He is very comfortable living here and regards it as his home. The carers provide a very good service in looking after him and meeting his needs. My uncle is treated with respect, and his dignity is maintained. I recommend this care home.
19 January 2023
Have been very pleased with the care the staff have shown how caring and patient they have been with my dad. Dad has settled in very well and enjoys being there.
14 July 2022
On admission, February 2021, we were given the impression by the then manager that the home was "run on fun and laughter"! This seemed ideal for Mum. Obviously, the pandemic severely impacted this, plus staff recruitment issues. Mum had a difficult first year - many falls, monitoring her welfare and health was difficult for us, and not having any prior experience in choosing a care home, knowing what to expect meant we spent that year constantly worried. The new manager has subsequently done really well trying to address our concerns - the general upkeep of the interior and garden was improved. We wanted more activities, more staff and better liaison with relatives. We would like more one-to-one quality time with Mum and a staff member for her to get out into the village more. We have found other residents in her room whilst she's in the lounge and items missing for weeks (glasses, teeth, slippers, which seem trivial, but important part of her care package). We do, however, appreciate all residents have forms of dementia and staff shortages made monitoring difficult. All staff are kind and tender with Mum.
02 March 2021
I am delighted with the ongoing care my father gets at St Leonards Court since he moved there just over a year ago. The manager leads her team of carers exceptionally well, and the positive ethos at the home is inclusive and welcoming to all residents, who are cared for with both kindness and empathy by all the staff. The Coronavirus pandemic has changed all our lives irrevocably over the past year, and this has been especially felt in our care homes; I want to recognise the outstanding work and dedication shown by the team at St Leonards Court, who have worked tirelessly to keep our loved ones safe, thank you all so much.
19 January 2021
My 76-year-old father-in-law was placed at St Leonards in December after no longer being able to live in his own home. During this difficult time for us as a family and also due to lockdowns it could have been a stressful and worrying time. It has been the complete opposite. The staff at St Leonards have been nothing short of angels in our minds. My father-in-law has been so settled that what was a temporary arrangement has resulted in him deciding to stay permanently. We have not heard him as happy as he has been, when we speak to him on the phone, for such a long time. He recently said that he feels like part of the family, is well looked after and the food is amazing. He made us laugh by stating that every time he turns around someone is there with a cup of tea. His sense of humour has returned, he has company, which had been missing for some time and is being so well looked after that he looks physically better than he has for many years. We can't thank them enough.
30 December 2020
Our mum has been at St Leonards Court since August and has settled in well. She has told me that the staff are very kind and she calls them her ‘guardian angels’. She has thoroughly enjoyed the Christmas period and is impressed with the Christmas tree outside her bedroom window on the village green. I thank all the staff for their kindness and appreciate the regular newsletters.
17 November 2020
My father-in-law has been at St Leonards since February 2020. He has settled in very well with the help and understanding of all the lovely team at the home. The team at St Leonards have made all attempts to allow us to see him in these strange times even shouting through the window! But it makes us all laugh and makes a big difference to see him happy. A big thank you to all the caring staff and the carer who doesn't like fruit cake!
16 November 2020
My Grandad has been at the home for over 10-months now and has been treated with the greatest care. Things have been getting harder for him, at a time where everyone's families are divided, it is greatly appreciated that all the staff looks after him as if he was part of their family. I would like to express my thanks to each and everyone for their hard work and never-ending care they provide to those who we love so dearly at a time when we are apart. Knowing he's looked after by people who go above and beyond each day, thank you, just doesn't seem enough. Please keep up the good work; you're all fantastic.
16 November 2020
My dad joined St Leonards during the lockdown in July, which was very difficult for the family. However, the wonderful staff have made him feel so welcome as well as being there with a comforting ear at the end of the phone for us. They always reassure me that dad is happy and enjoying his newfound family and embracing his new life. He is especially enjoying the wonderful home-cooked meals with extra helpings. Good to know he is eating well. The garden visits have worked well, weather permitting. However, we were so grateful for a special visit on his birthday, thank you. Just a shame we were unable to join in with his party and cake! Also, yesterday, a visit at the window, before lockdown. To see his little face, smiling and happy was priceless. The care and compassion he receives are so much appreciated, and I am so very grateful to you all for taking such good care of my dear dad. Thanks to each and every one of you especially during such worrying and challenging times. Stay safe!
Latest Reviews for St Leonards Court
14 March 2024
Friendly, helpful and caring staff. I am invariably informed promptly of any issues/concerns affecting my wife, and always made to feel welcome when visiting the home. Whilst cheaper homes are available, I am comfortable and content with the excellent care provided at St Leonards Court and prepared to pay a modest premium in order for this to continue. Overall, pleased and satisfied with the service provided.
06 February 2024
I found this care home very friendly, and the care my mother receives is excellent. I have been unable to visit very often due to cancer treatment, so they keep me updated on events and any treatments my mum might need. They are extremely caring and professional. Mum's enjoying it too.
31 January 2024
Welcoming and friendly. It is a happy atmosphere, and the staff are very caring to all residents. An excellent programme of activities and says much that the volunteers who come in, especially those who provide musical entertainment - are happy to come in on a regular basis.
31 January 2024
My husband is at St Leonards for respite and is so happy. He has settled in and is enjoying his stay. The managers and care staff couldn't be more helpful.
26 January 2024
The staff do a brilliant job but need a few more staff as sometimes there's only one staff on at one time. The meals they get are very good, but I do think they need more drinks in a day than what they are getting. One big disappointment is the garden; it needs a lot of work doing to it, and the fencing wants redoing.
13 November 2023
My dad is very happy here, the food is very good and plentiful. The staff are friendly and caring and do their very best for my dad and all the other residents. The staff listen to any concerns raised and show a genuine interest. The activities coordinator is very good and also does a hair dressing service as well as hand and nails being washed, cut and painted. They all do a fantastic job under pressure, as sometimes staffing levels can be low and challenging.
25 October 2023
The staff are friendly and caring despite working in a difficult career. The staff turnover is worrying and I'm concerned that results in a lack of understanding of individuals' needs.
05 October 2023
Lovely afternoon spending time with my auntie. Lovely, friendly staff, well-looked after residents.
04 October 2023
The staff are super friendly and very kind and caring to the residents and visitors. I am always made welcome when I come to visit. The residents are well looked after and someone is always around if you need to ask about anything.
11 July 2023
My husband is very happy here. Good food. Likes joining in with the activities. Staff are very good.
21 February 2023
My partner has been very well looked after during his respite stay (now two months). The staff are so caring, they are wonderful. He seems content to be there and I hope it will become permanent.
30 January 2023
My uncle has been a resident at St Leonards Court for three and a half years. He is very comfortable living here and regards it as his home. The carers provide a very good service in looking after him and meeting his needs. My uncle is treated with respect, and his dignity is maintained. I recommend this care home.
19 January 2023
Have been very pleased with the care the staff have shown how caring and patient they have been with my dad. Dad has settled in very well and enjoys being there.
14 July 2022
On admission, February 2021, we were given the impression by the then manager that the home was "run on fun and laughter"! This seemed ideal for Mum. Obviously, the pandemic severely impacted this, plus staff recruitment issues. Mum had a difficult first year - many falls, monitoring her welfare and health was difficult for us, and not having any prior experience in choosing a care home, knowing what to expect meant we spent that year constantly worried. The new manager has subsequently done really well trying to address our concerns - the general upkeep of the interior and garden was improved. We wanted more activities, more staff and better liaison with relatives. We would like more one-to-one quality time with Mum and a staff member for her to get out into the village more. We have found other residents in her room whilst she's in the lounge and items missing for weeks (glasses, teeth, slippers, which seem trivial, but important part of her care package). We do, however, appreciate all residents have forms of dementia and staff shortages made monitoring difficult. All staff are kind and tender with Mum.
02 March 2021
I am delighted with the ongoing care my father gets at St Leonards Court since he moved there just over a year ago. The manager leads her team of carers exceptionally well, and the positive ethos at the home is inclusive and welcoming to all residents, who are cared for with both kindness and empathy by all the staff. The Coronavirus pandemic has changed all our lives irrevocably over the past year, and this has been especially felt in our care homes; I want to recognise the outstanding work and dedication shown by the team at St Leonards Court, who have worked tirelessly to keep our loved ones safe, thank you all so much.
19 January 2021
My 76-year-old father-in-law was placed at St Leonards in December after no longer being able to live in his own home. During this difficult time for us as a family and also due to lockdowns it could have been a stressful and worrying time. It has been the complete opposite. The staff at St Leonards have been nothing short of angels in our minds. My father-in-law has been so settled that what was a temporary arrangement has resulted in him deciding to stay permanently. We have not heard him as happy as he has been, when we speak to him on the phone, for such a long time. He recently said that he feels like part of the family, is well looked after and the food is amazing. He made us laugh by stating that every time he turns around someone is there with a cup of tea. His sense of humour has returned, he has company, which had been missing for some time and is being so well looked after that he looks physically better than he has for many years. We can't thank them enough.
30 December 2020
Our mum has been at St Leonards Court since August and has settled in well. She has told me that the staff are very kind and she calls them her ‘guardian angels’. She has thoroughly enjoyed the Christmas period and is impressed with the Christmas tree outside her bedroom window on the village green. I thank all the staff for their kindness and appreciate the regular newsletters.
17 November 2020
My father-in-law has been at St Leonards since February 2020. He has settled in very well with the help and understanding of all the lovely team at the home. The team at St Leonards have made all attempts to allow us to see him in these strange times even shouting through the window! But it makes us all laugh and makes a big difference to see him happy. A big thank you to all the caring staff and the carer who doesn't like fruit cake!
16 November 2020
My Grandad has been at the home for over 10-months now and has been treated with the greatest care. Things have been getting harder for him, at a time where everyone's families are divided, it is greatly appreciated that all the staff looks after him as if he was part of their family. I would like to express my thanks to each and everyone for their hard work and never-ending care they provide to those who we love so dearly at a time when we are apart. Knowing he's looked after by people who go above and beyond each day, thank you, just doesn't seem enough. Please keep up the good work; you're all fantastic.
16 November 2020
My dad joined St Leonards during the lockdown in July, which was very difficult for the family. However, the wonderful staff have made him feel so welcome as well as being there with a comforting ear at the end of the phone for us. They always reassure me that dad is happy and enjoying his newfound family and embracing his new life. He is especially enjoying the wonderful home-cooked meals with extra helpings. Good to know he is eating well. The garden visits have worked well, weather permitting. However, we were so grateful for a special visit on his birthday, thank you. Just a shame we were unable to join in with his party and cake! Also, yesterday, a visit at the window, before lockdown. To see his little face, smiling and happy was priceless. The care and compassion he receives are so much appreciated, and I am so very grateful to you all for taking such good care of my dear dad. Thanks to each and every one of you especially during such worrying and challenging times. Stay safe!